SERENA SOFTWARE INC.

Discussion & Demo: SBM Powered Serena Service Manager

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May 2014

SERENA SOFTWARE INC.2

Agenda

• Welcome and Introductions

• Serena Service Manager

• Solution Demonstration

• Questions & Answers

SERENA SOFTWARE INC.

Welcome & Introductions

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Chad HulseCustomer Success Manager

Phil HombledalSolution Architect

SERENA SOFTWARE INC.4

Serena Service Manager: Revolutionary Process-Based ITSM

SERENA SOFTWARE INC.

Serena Service Manager

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SLA Management

Incident Management

Problem Management

Change Management

Configuration Management

Social ITVisual App Comparison

ITSM + Release Management

Reports & Dashboards

Partnered With InControl for Asset Management

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• Asset Discovery: Discover and inventory IT assets (e.g., software, hardware)

• Populate Serena CMDB• Impact analysis & visualization

• Software Usage: Analyze software utilization• Mediate out-of-compliance situations• Initiate software purchase requisition

• Asset Lifecycle Management: Track details of IT asset contracts (e.g., support, lease, warranty)

• Initiate contract review/ renegotiation• Initiate asset purchase requisition

SERENA SOFTWARE INC.

Serena Request Center

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SBM App Publishing

Enterprise Service Catalog

Rich Request Forms

Unified Request Tracking SLA Tracking

Integrated Knowledge Base

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Demonstration

RespondServiceRequest

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The Serena Service Manager Difference

2. End User Easyto help drive adoption

5. On-Premise and Cloudto streamline deployment

1. Process-Based Flexibility

to reduce overall TCO

3. End-to-End Visibility

to speed issue resolution

4. ITIL Out of the Boxto follow best practices

SERENA SOFTWARE INC.

Serena Customers Orchestrate Their IT Services

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SERENA SOFTWARE INC.11

Questions And Answers

Learn more about Serena Service Manager at www.serena.com/itsm

Thank You

Serena Confidential