KENMARSHALLSeniorExecutiveHealthCareLeader
502-648-0562 [email protected]
https://www.linkedin.com/in/ken-marsh
all-6736601
Louisville,Kentucky
SUMMARY
STRENGTHS
s _
5 +
Ihavealwayssaid,“Iaminterestedinhavinganexperiencenotajob."Ifeel“experiences”aredeeper,more
passionateandteachuslessons.Theselessonsandpassionleadtopersonalandprofessionalgrowthandinturn
createvalueinourwork.Ibelievesuccessrestsonthestrengthofourrelationships,howtheyarebuiltand
maintained.First,Itrytolistenandseektounderstand.Ialsounderstandthathonestcommunicationand
transparencybuildtrust.BynatureIamcollaborative,andbelievediversityofthoughtandexperiencecreates
betteroutcomes.Iaminspiredbyleadingteamsandseeingthemachieveresultstheythoughtimpossible.
ResultsFocusedIfyoudon’tknowwhereyouaregoing,howcanyouget
there?Ibelieveitisimportanttobeclearaboutthe
resultsthatareexpectedandhowtheyaremeasured.
Developingclear,objectiveresultsthatarechallenging,
yetachievableiskeywhenmovinganorganizationor
teamforward.Progressshouldbemonitoredto
understandwhatisgoingrightandwhatneedstobe
improved.Itkeepsateamfocusedonwhatis
importantandwheretheyareonthejourney.
RelationshipBuilderThestrengthofrelationshipswithco-workersand
colleaguescanmeanthedifferencebetweensuccess
andfailure.Buildingastrongrelationshipistime
intensive.Itmeansreachingouttothoseyouagree
anddisagreewith.Havinganopenmind,trulylistening
andseekingtounderstandistheinitialstep.Trustis
alsokey,havinghonestandtransparent
communicationbuildstrust-itiseasytolosetrustand
difficulttore-buildit.
CollaboratorBuildingcollaborativeteamsiscentraltosolvingdifficult
problems.Incomplexorganizations,rarelydothebest
answerscomefromasingleindividual.Being
multidisciplinaryinapproachisespeciallyimportantin
largeorganizationswheredisciplinescanoftenbe
disconnected.Incorporatingdiversityofthoughtand
experienceleadstobettersolutionsandinturnbetter
results.
DevelopingFutureLeadersHealthcareisaservicedeliveredtopeoplebypeople.
Thosewhoareresponsible,connectingwiththosewe
serve,aretheorganization’sgreatestasset.Inatime
whenthereischangewithinorganizationsandacross
theindustry,weshouldmakesureleadersatalllevels
arepreparedtomanageandleadsuccessfully.Identify
highlytalentedstaff,mentoranddevelopthem,asan
investmentinthefoundationoftheorganization.
ACHIEVEMENTS
EXPERIENCE
Implementedorganizationaldevelopmentefforts.
Implementationofmanagementaccountability,
includingredesignofthemanagementcompensation
model.Thisimprovedaccountabilityandobjectively
measuredleaderperformance.Thisexperiencetaught
mehowtosuccessfullyimplementbroadchangeovera
largeorganization.Itdevelopedmyskillsin
collaboration,teambuildingandresultsfocus.
PDevelopmentofOrganizationWide
Accountability
Developedandimplementedperformancebased
incentivesintoacademicdepartmentsupport
agreements.Thisinitiativeresultedinimprovementsin
qualityandpatientsatisfaction.Theexperiencetaught
metheimportanceofbuildingandmaintaining
relationships,howtoapproachdifficultconversations,
andhowtransparencyandhonestybuildtrustand
value.
PImplementingObjectiveIncentivesfor
PhysicianSupportAgreements
ExecutiveConsultantCenterforGlobalHealth-UniversityofLouisvilleDivisionofInfectiousDiseases
DevelopandnegotiatearealestatepartnershipresultingintheconsolidationofclinicswithintheCenterforGlobalHealth.
RecruitandimplementCenterforGlobalHealthadvisorycouncil.ThecouncilwillserveasacommunitychampionoftheUofL
CenterforGlobalHealth.
Aug2016-ongoingr + Louisville,KY
TheCenterforGlobalHealthattheUniversityofLouisvilleispartoftheDivisionofInfectiousDiseasesattheUofLSchoolof
Medicine.TheCenterforGlobalHealthhasover11,000clinicvisitsannually.Itisamultidisciplinaryefforttoimprovehealth,and
reducehealthinequalities,amongunderservedpopulationslocallyandworldwide.Servicesprovidedatthecenterinclude:
comprehensivecareforHIV/AIDSpatients,refugeehealthcareandimmunization,internationalhealthandtravel,globalresearchin
pneumonia,influenza,andemergingpathogens.
PresidentKentuckyOneHealth-UniversityofLouisvilleHospitalandJamesGrahamBrownCancerCenter
10%EBIDAmarginfor2016fiscalyear.
Achieved98.7%ofvaluebasedpurchasingclinicalprocessofcaremeasures.Sevenofthe11measuresscoringat100%.
Providedleadershipanddirectionregardingtheimplementationofjointoperatingagreementandacademicaffiliationagreement
betweenUniversityofLouisvilleSchoolofMedicineandKentuckyOneHealth.
Implementedmanagementintegrationandcostsavingsinitiativesinvolvingclinicalservicesconsolidationacrossthedowntown
campusinareasofCardiology,Oncology,SurgicalServices,DiagnosticRadiology,Pharmacy,LaboratoryServices,andQuality.
Negotiatedacademicandrecruitmentsupportagreementswithacademicdepartmentchairs.
SuccessfulimplementationofCernerclinicalinformationsystem.
OnlyLevelOneTraumaCenterinKentuckythathascontinuouslymaintainedverificationbytheAmericanCollegeofSurgeons.
ThefirstComprehensiveStrokeCenterverificationbytheJointCommissionintheStateofKentucky.
Mar2013-Aug2016r + Louisville,Kentucky
KentuckyOneHealthisthelargestintegratedhealthsysteminKentucky.Thesystemhas200locationswithapproximately17,000
employees,3,000physician,and2,700licensedbeds.ThePresidentisthechiefexecutiveresponsibleforoperationsandstrategic
directionoftheUniversityofLouisville’s404licensedbedteachinghospitalandoutpatientcancercenter.Theacademicmedical
centerishometotheonlyLevelOneTraumaandBurnCenterinKentuckyandthefirstComprehensiveStrokeCenterinKentucky.
TheJamesGrahamBrownCenteristhecenterofoncologytreatmentandresearchfortheregion.Theorganizationhasannualnet
patientservicerevenuesof$450million,17,000annualadmissions,213,000outpatientvisits,and2,000employees.Thisrolehad
operationalresponsibilitiesacrossthedowntownmedicalcenter,inclusiveofUniversityofLouisvilleHospitalandJewishHospital.
Thecombinedenterprisehas800licensedbedsover$700millioninnetpatientservicerevenuesand33,000admissions.
EXPERIENCE
SeniorVicePresidentandChiefOperatingOfficerUofLHealthCare
Leadorganizationaldevelopmenteffortsinvolvingimplementationofmanagementaccountabilityincludingredesignof
managementcompensationmodeltoimproveaccountabilityandobjectivelymeasureleaderperformance.
Successfullynegotiatedagreementbetweenorganizationandschoolofmedicinetore-establishdepartmentofneurosurgeryand
securephysiciancoverageandLevelOneTraumastatus.
Manageda$119millionexpensebudgetandgenerateda7%positivevarianceinfiscalyear2011.
Reorganizedorganizationalpatientexperiencefunctionsresultinginanincreaseof6meanscorepointsandimprovementin
languagetranslationserviceefficiency.
Annuallymanagesdiscussionwithgovernmentalleadersregardingcontractsinplacetosupportfundingofmedicalcareforthe
uninsured.
Annuallyanalyzesandnegotiatessupportagreementsbetweenthehospitalandacademicdepartments.
June2008-Mar2013r + Louisville,Kentucky
AcademicmedicalcenterassociatedwiththeUniversityOfLouisvilleSchoolOfMedicine.Clinicalservicesincludea404licensedbed
acutecarehospital,outpatientcancercenter,andLevelOneTraumaCenter,CertifiedComprehensiveStrokeCenter,LevelIII
NeonatalICU.Theorganizationhasannualnetpatientservicerevenuesof$450million,17,000annualadmissions,213,000
outpatientvisits,and3,000employees.TheChiefOperatingOfficerservedasmemberoftheexecutivemanagementteamthat
oversawoperationsandstrategicdirectionoftheorganization.Directlymanageda$119millionoperationalbudgetoverseveral
hospitaldepartmentsincluding:radiology,laboratory,outpatientoncology,neuro‐diagnostics,humanresources,environmental
services,foodandnutrition,planning/businessdevelopment,patientexperience,andcommunications.
VicePresidentofOperationsUofLHealthCare
DevelopedandimplementedstrategiestoimprovetheTraumaInstituteincludingstaffreorganizationandimprovementsin
abstractingpatientchartsresultinginbetterdataavailabilityfortraumasurgeryresearch.
SuccessfullymanagedtwoLevelOneTraumaverificationsurveysbytheAmericanCollegeofSurgeons.
Negotiatedandleaddevelopmentofoutsourcingagreementofenvironmentalservicesandfoodandnutritionservicesincluding
theconversionof200organizationalemployeestocontractorpayrollresultingisa$2millionsavingsoverfiveyears.
Developedandimplementedincentivebasedperformancemetricsintophysiciancontracts.
Leadimprovementefforttoreducepatientwholefttheemergencydepartmentwithoutbeingseen,resultingina19%reduction
inpatientswholeftwithoutbeingseen.
May2003-June2008r + Louisville,Kentucky
TheVicePresidentofOperationsservedasmemberoftheexecutivemanagementteam.Directlymanagedseveralhospital
departmentsincluding:environmentalservices,foodandnutrition,cardiopulmonary,physicaltherapy,planning/business
development,patientexperience,andcommunications.ResponsibleforoperationaloversightofLevelOneTraumaservices
includingcollaborationwithdepartmentsofEmergencyMedicineandTraumaSurgery.
VicePresidentofBusinessDevelopmentUofLHealthCare
Leadrealestatedevelopmentofnewoutpatientcentertoserveastheprimaryfacultypracticesite.
Leadthejointdevelopmentofstatewidetele-medicinephysicianconsultingservicefordepartmentofneurologyandthestroke
program.
MemberofjointHospitalandSchoolOfMedicineleadershipteamresponsiblefordevelopingstrategicallysignificantinpatientand
outpatientinitiativestogrowmarketshare.
Apr1999-May2003r + Louisville,Kentucky
TheVicePresidentofBusinessDevelopmentservedasmemberoftheexecutivemanagementteam.Directlymanagedseveral
hospitaldepartmentsincluding:environmentalservices,foodandnutrition,planning/businessdevelopment,patientexperience,
andcommunications.
EXPERIENCE
LANGUAGES
EDUCATION
DirectorofMarketingandCommunicationsUofLHealthCare
Createdsuccessfulbrandlaunchof“UofLHealthCare”creatingacommonidentityamongclinicaldeliverysitesandphysician
practicesandachieved78%communityawarenessinthefirstyear.
Ledthedevelopmentofagovernmentrelationsinitiativethattargetedthecontinuationof$8millioninfundingfromLouisville
MetroGovernmentofcareoftheuninsured.
DevelopedandimplementedadvertisingandcommunicationsinitiativeforJamesGrahamBrownCancerCenterresultingina
significantincreaseinconsumerpreference,from4thinthemarkettofirst.
Developedandimplementedadvertisingandcommunicationsinitiativesforemergencyservicesresultingina5%increasein
emergencydepartmentpatientvisitsafterprogramlaunch.
Developedmediarelationsstrategiesaroundclinicaldiscoveriesthatsupportedthehospitalandschoolofmedicine.
Apr1995-Apr1999r + Louisville,Kentucky
TheDirectorofMarketingandCommunicationsservedasmemberoftheexecutivemanagementteam.Providedmanagementand
leadershiptothemarketingandcommunicationsfunctionofteachinghospitalandassociatedoutpatientcancercenter.Developed
andexecutedmarketingandadvertisingcampaigns,andpresentedmarketinganalysistoseniorlevelexecutives.
PublicRelationsManagerColumbia/HCA
Createdandimplementedcommunicationvehiclesforemployeesandphysiciansacrossthenetwork.
Servedasprimaryspokespersonandresponsibleforimprovingrelationswithnewmediaoutlets.
Developquarterlyoperationalreviewpresentationsfordivisionexecutives.
Apr1994-Apr1995r + Louisville,Kentucky
Columbia/HCAisanationwidefor-profithospitalsystem.TheKentuckydivisionconsistedofsevenacutecarehospitals,rangingin
sizefrom100to400licensedbedsincludinganacademicmedicalcenter.ThePublicRelationsManagerwasamemberofa5‐person
teamresponsibleforsupportingtheadvertisingandcommunicationsneedstheLouisvilleMetroAreaandKentuckyDivision.
English
Native
Spanish
Beginner
MastersinBusinessAdministration(MBA)BellarmineUniversity
1999r + Louisville,,Kentucky
BachelorofArts-JournalismIndianaUniversity
1989r +Bloomington,Indiana
CERTIFICATES
VOLUNTEER
AmericanCollegeofHealthCareExecutives
Fellow
LeadershipKentucky
Graduate
BoardofDirectorsKentuckyChapter-AmericanCollegeofHealthCareExecutives
2010-2012r
BoardofDirectorsBrainInjuryAssociationofKentucky
2010-2012r
BoardofDirectorsHealthEnterprisesNetwork
2012-2013r
BoardofDirectorsRiverCitiesCommunitySailingProgram
2009-2011r
Description
Recommended
