Opera House Vs Terminal
Patrons
Resident companies Mul9ple Tenancies
Voluntary Compliance
Visitor experience
Passengers
Airline companies Mul9ple Tenancies Regulated Compliance
Public acceptance
Vs
Performance Environment Strict 9me schedules
Cost constraints
Acous9cs
Numerous Tenants with own priori9es
The House is a na,onal icon yet... No statutory security standards
You think performers care about security?
Use par9al simula9ons to politely highlight a deficiency
Other staff will then champion the security cause
(by asking more ques9ons)
Align with their Operations Don’t exercise on opening night
Present the risk in a way that impacts what they concern
Focus on the scenarios that are: • More probable • Less catastrophic • Impact brand • Caused internally
Simulations with our Tenants Run a Communica9on simula9on
• Brief staff & agree a date
• Pass a “token phrase”
• From chief warden to tenant • Using emergency equipment
• Check everyone received the message
Their Aim: -‐ We do the work, they 9ck a safety box
Evacuation “Rehearsal”
Our Aims: -‐ To evacuate via the alterna9ve exit -‐ Improve our Chief Wardens ability to message an audience
Talking About Brand! Become the conduit between incident, business & resolu9on
Not about being the expert in: • Messaging • Ticke9ng • HR • Legal advice • Maintenance
Bring the organisa9on together
Give your Execu9ve a Sense of security Conduct an exercise
Address your boss’s risk
Give them A contact list
A plan for them A plan of who they can call upon
Be their point of stability
Use Some Science in Security
Business Con9nuity
Avoid complete evacua9on
Evacua9on Informed about sheltering
in place
Alternative uses for Cameras
1.1.1
Use analy9cs to help Safety concerns
Pub fights
People coun9ng Access control
Benefits of the Active Shooter
1.1.1
Totally different to isolate and contain Different informa9on security to supply police
Numerous Planning assump9ons
How it could happen
Informa9on for the CW to make a decision
Contemporary Threat Analysis Crowd Modeling
Bee Infesta9on Alarm Malfunc9ons Show Cancella9ons
And
The assump9on that people know what to do
Resilience is Hearts and Minds Training always starts with:
Although there is only 1 Chief Warden
Remember
We want you all to think like a Chief Warden
In an emergency we want you to politely suggest solu9ons to help your
Chief Warden (who will be busy)
But follow their direc9on
Our Next Resilience Conversa9on Our plans are a wish list
vs
Our organisa9on rigorously tests its capability to implement the plan
Do we have a sense of: Confusion and fear during
adversity
Vs
Hope and op9mism in response and recovery
Can then tailor training and use of language when
training the security teams.