Japanese Management FundamentalsPresentation by Celeste Dosdos
Kao
•notion of ‘face,’ a mark of personal dignity and pride
•forms the basis of a person’s reputation and social status
•Japanese prefer communication as intimate as possible
Teineisa
•Politeness•Avoids potential “negative disequilibrium”
1. Compensatory politeness
•One does not think ill of a person in spite of a statement or behavior that could be understood as an implication for a negative thought towards them
2. Stasis politeness
•Confirms what someone already thinks someone else thinks of them (with respect to the formality of their relationship)
3. Enhancement politeness
•Arises from a “positive disequilibrium”•Between the addressee’s previous
opinion/s and actions of how the speaker assesses the person and the evaluation of the addressee given and/or demonstrated by the speaker
4. Demeanor politeness
•Demonstrates a form of humility•One does not think good of oneself,
particularly when one receives positive evaluation from someone else
Wa
•Harmony•People gather to make a decision with a
consensus, a venue for exchange of ideas•Fosters sense of teamwork & camaraderie•Long-term relationships are honed•Growing sense of respect
Kao Group• “Striving for the wholehearted satisfaction and
enrichment of the lives of people globally through Yoki-Monozukuri implemented from the consumer/customer's perspective”
• Consumer product business w/c segments to:1. Beauty Care (cosmetics, skin care, hair care)2. Human Health Care (health drinks, feminine &
baby care products)3. Fabric & Home Care (laundry detergents,
household cleaners)4. Chemical Business
Yoki-monozukuri
•a strong commitment by the members to provide brands and products of first-rate quality for consumer satisfaction
•Implemented from the consumer/customer's perspective”
Summary
• Japanese have high regard for human relationships• People who are employed are seen as
able to adapt & possibly inculcate, the values & culture of the organization• Sensitive to the feelings of others• Mutual trust & respect enables
companies to retain employees for several years
Arigatou gozaimasu!
Sources• Societal Culture and Management by
Theodore Weinshall• http://www.kwintessential.co.uk/resources/
global-etiquette/japan-country-profiles.html
• http://ivythesis.typepad.com/term_paper_topics/2009/04/japanese-management-culture-1.html
• http://www.communicaid.com/%5Ccross-cultural-training%5Cculture-for-business-and-management%5Cdoing-business-in%5CJapanese-business-and-social-culture.php
• http://www98.griffith.edu.au/dspace/bitstream/10072/14601/1/33409.pdf
• http://www.crinfo.org/CK_Essays/ck_face.jsp
• http://www.beyondintractability.org/essay/face/
• http://countrystudies.us/japan/58.htm• http://www.kao.com/jp/