HR DepartmentHR Department
Is your office draining employee productivity?See how ServiceNow HR Service Management can change the way you work.
ONBOARDING
HIT THE GROUND RUNNING
Welcome, Fleur
When activities such as getting a workspace, credit card, security access and phone are streamlined and automated, employees are empowered to make an impact on day one.
LOST IN A BLACK HOLE Employees have questions about benefits, policies, payroll and other HR topics. Asking and waiting for answers via phone calls and email shifts focus away from strategic work.
Where can I find information on dental benefits? Can I receive tuition reimbursement? Do we have an employee referral program?
SPEND TIME ON PEOPLE, NOT PROCESSESWhen an intuitive portal answers, auto-routes, and tracks employee requests, HR teams can focus on high value activities—talent management, training, organizational design, and fostering a winning business culture.
Email ITCall FacilitiesFormsOrder handbookContact managerSecurity badgeEmail Finance
HR To Do List
FIRST DAY BUZZKILL Nothing kills a new employee’s excitement faster than finding their company totally unprepared.
Unstructured HR Processes
HELLOmy name is
Structured with ServiceNow
CHAOS AND CONFUSION Employee requests pour in to HR, with a single inquiry often arriving through multiple channels—such as emails, calls and employee walk-ins.
of employees want to order corporate
services online at work, just like they make a restaurant reservation on their mobile device.2
75%
Benefit
information
GET IT AND GO A self-service portal accessible from a desktop or mobile device provides employees with around-the-clock access to HR information and automatically routes requests to subject matter experts.
HOW TO WORK SMARTER, NOT HARDER
Reducing onboarding e�orts by 80% saves IT service desk sta� over 800 hours per year.
YAZAKI NORTH AMERICA CARS.COM ENVISION HEALTHCARE
90% of all new employees at Cars.com receive all hardware and access their first day.
Employees can access over 1,000 articles in a centralized knowledge base on desktops and mobile devices.
Improve employee productivity today. Visit servicenow.com/hr
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© 2016 ServiceNow, Inc. All rights reserved. SN-IG-HRSM-012016
1 ServiceNow, “A Practical Guide to Simplifying HR Service Delivery.” 2015. 2 Transversal, “HR Professionals Waste a Third of Their Day Answering Trivial Questions,” 2013. 3 ServiceNow, “Today’s State of Work: The Productivity Drain,” 2015.
Unstructured HR Processes Structured with ServiceNow
departments on average are involved in an employee’s first day on the job.1
5
SELF-SERVICE
Unstructured HR Processes Structured with ServiceNow
HR REQUESTS
HR professionals spend
1/3 of their day answering routine questions.3