Getting to Know Your PhoneLCD Screen
Line Buttons
Soft Keys
Transfer, Conference,Hold Keys
Headset Button
Speakerphone Button
Navigation and SelectButtons
Settings, Directories, VoiceMail
Volume
Handset
MessageWaitingIndicator
Speaker
Mute Button
DifferencesThis is a 6921 (2-line phone)
The only difference between a 6921 and a 6941 is the number of lines, a 6941 has 4 lines.
On a 6941, the Line Buttons will be on each side of the LCD screen
Placing a CallPlacing calls:
1. Do one of the following:• Lift the Handset• Press the Line button for
the line you wish to use (Speaker button lights)
• Press the New Call Softkey
• Press the Speaker button• Press the Headset button
if you use a headset
2. Dial the number
Handset
LineButtons
NewCallSoftkey
Speaker Button
Headset
Dialing the Number
Inside Calls: Dial the Four digit extension number
NOTE: Use *ext to dial VM directly during school hours.
Outside Calls: Dial “8” + the number
Emergency Calls: Dial 911 or 8911
Answering an Incoming Call
To Answer an incoming call:• Answer with the
speakerphone; either:– Press the Speaker button– Press the Answer Softkey– Press the Line Button for the
incoming call • To take a call off speaker
phone, lift the handset.• Answer with a handset:
– Lift the Handset just as you would with your old phone
Handset
LineButtons
AnswerSoftkey
Speaker Button
Headset
Ending a Call
• Depending on how the call was placed (or accepted), do one of the following:– Press the Speaker button– Press the Headset button– Press the EndCall Softkey
LineButtons
EndCallSoftkey
Speaker Button
Headset
Handset
Softkeys
Softkeys: first screen
Softkeys: when more button is pressed
Example: Softkeys when handset is lifted
Soft keys change depending on the status on the phone.
Examples of Soft Keys• New Call soft key will enable a new
call• The End Call soft key will end a call• The Redial soft key redials the last
dialed number• Resume will continue a call that
was on hold• DND – Do Not Disturb – Silences
the Ringer• Fwd ALL – Forwards all calls to
entered number• Details – Shows call details• Divert – Sends call to Voicemail• Park – Parks a Call• Swap – (While transferring) Ends
the transfer and picks up original call
Softkeys
Examples of Soft Keys• Hold
When you place someone on hold,
The only way to get the call back is to either hit the Resume Soft Key,
Or hit the line button of the line that has the call on hold
This makes it virtually impossible to accidently hang up on someone
Hold Dedicated Key
Call Park• While on a phone call, press the
“Park” soft key.• This will immediately clear the
phone of the call.• There will be a message on the
LCD screen that says “Call park At xxxx”
• From any IP phone, dial the number displayed on the screen where the call is parked to immediately pick up that call.
• If the call has not been picked up after a period of time, the system will call back the phone that placed the call into park.
Park SoftKey
Transferring Phone Calls• While on a phone call press the
“Transfer” dedicated key• This will place the person we
were talking to on hold and start a new call
• We dial the number of the party that we want to transfer the original call to.
• When we are ready to connect the two parties to each other we press the “Transfer” dedicated again.
• All calls will clear from the screen and your phone is ready to make a call again
Transfer Dedicated Key
Making a Conference Call• While on a phone call press the
“Conference” dedicated key
• This will place the person we were talking to on hold and start a new call
• We dial the number of the party that we want to conference into the original call.
• When we are ready to connect all three parties to each other we press the “Conference” dedicated key again.
• The two calls will change to one on the screen and it will say “To Conference”.
ConferenceDedicated Key
Features Buttons
Applications Directories
VoiceMail
•Up Arrow: Pressing the up arrow will bring up your recently placed calls•Applications: Call History, Preferences, Services, Phone Information, Admin Set.•Directories: Personal Directory, Corporate Directory•VoiceMail: Shortcut to VoiceMail
Up Arrow