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MzingaOmniSocial Engaged
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Who is Mzinga?
Technology & Services
Robust social software technology suiteSaaS deploymentScalable solution platform with flexible deployment optionsStrategic consulting, learning & moderation services
Broadest Solution Set
Targeted social software solutions for:• Marketing• Employee collaboration & training• Customer engagement & training• Customer support
Company Headquartered in Burlington, MA100 employees & network of 50+ multilingual social media professionals
Experience Service 40M users across hundreds of leading brands worldwide
Sample Customers
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MzingaWhat is OmniSocial Engaged?
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What is OmniSocial Engaged? Flexible, SaaS, cloud-hosted social engagement platform.
Integrate social capabilities and user generated content into your existing website.
Launch branded destination communities.
Create custom and mobile experiences.
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Large businesses and organizations manage on average 178 social media accounts. *
Forums and branded community constitute 13% of that overall mix. *
Connect with target audiences on a deeper level.
Robust set of social applications, configurability, features and functionality.
One platform, multiple use cases – Enthusiasts, Support, Brand
* Source: Altimeter Group – Survey of Social Media Program Managers 2011
Why OmniSocial Engaged?
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Scalability and stability to power your social interactions.
In Q1+Q2 2013 alone, OmniSocial Engaged powered *:
3,276,535 pieces of User Generated Content (messages, blogs, comments, etc)
337,671,330 Page Views
454,878 Unique Active Members
42,536,408 Total Registered Members (all-time)
*includes OmniSocial Engaged and data to be migrated from Mzinga’s legacy social engagement platform
Why OmniSocial Engaged?
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Easy to use
Multiple Integration Options
High Availability
Rapid Product Release Cycle
Low Risk
Competitive Pricing
Why OmniSocial Engaged?
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Multiple deployment options
Direct branded links: Easily skinable and branded
Full application widgets:Embed into your CMS
Content widgets:Promote activity & drive traffic
JSON REST APIs: Create customized & mobile solutions
OmniSocial Engaged – Key Features
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Robust suite of social media applications and features including:
APPLICATIONS• Classic Forums• Q&A Forums• Ideas• Polls• Blogs• Profiles• Comments• Ratings• Content Pages
FEATURES• Tagging/Tag Clouds• Categories• WYSIWYG editing• Search• Multi-language• Moderation controls• Integrations: Social Sharing,
Analytics, Ad Code
OmniSocial Engaged – Key Features
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Seamless Authentication or Mzinga Registration w/ Facebook Connect
Rich content and user moderation capabilities
Gamification & Badging
Social Analytics
OmniSocial Engaged – Key Features
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Enthusiasts
Support
Brand
• Community Managers• Communications Planning
Professionals• Social Marketing and Brand
Communications Directors• Social Media Marketing Managers• Social Media Professionals
• Customer Care Leaders• Account Management• Customer Support• Chief Customer Officer
• Business Unit Owner• Brand Management• Marketing Director• Director Product
Marketing
One Platform, Multiple Use Cases
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Fans of a TV show, band, sports team, entity, brand, or organization OR People who share similar interests, hobbies, or experiences like knitting, parenting, careers, or home improvement.
Engage base of passionate, engaged fans and like-minded individuals, who are also consumers
• Direct dialogue with target audience in controlled environment
• Harness the conversation
• Integrate and promote all social channels
• Increase revenue generating opportunities
• UGC helps to drive site traffic, stickiness, and SEO
Download the Enthusiast Community Data Sheet Here
Use Case – Enthusiast Community
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Customers of particular (typically paid) product or service looking for help, how-to’s, expert advice, and experiences of other owners or customers.
• Reduce support costs
• Crowdsourced support
• Peer-to-peer collaboration
• Concierge level of customer service and expert advice
• Increase customer satisfaction
• Gain valuable customer insights
Download the Support Community Data Sheet Here
Use Case – Support Community
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Allow customers, partners, or prospects to connect with each other and your brand.
• Increased brand reputation, customer loyalty and advocacy
• Word of mouth, testimonials, and referrals
• Shared experiences and reviews
• Insider tips and tricks
• Repeat purchases
• Focus groups
Download the Brand Community Data Sheet Here
Use Case – Brand Community
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You can get started with OmniSocial Engaged for FREE!
Sign up for fully featured FREE TRIAL TODAY!
http://www.mzinga.com/omnisocial-engaged-trial-program/
OmniSocial Engaged – Free Trial
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Want to learn more about OmniSocial Engaged?http://www.mzinga.com/products/omnisocial-engaged/
View an on-demand webcasthttp://www.mzinga.com/events-resources/upcoming-webcasts/on-demand-webcasts/introducing-omnisocial-engaged/
Contact Us:[email protected] 1-888-694-6428
OmniSocial Engaged – Learn More
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