UploadGet More
BandwidthDownload
Speed and Usage
2.5 Mbps 0.5 Mbps
Service Status
Phone
Device Status
Ethernet
Gateway
Office PCMom’s iPad
Wireless
Internet
TV
Internet
Living Room TV
Self Service Manager Jane DoeSettings
Search advanced tasksUsersStatus DevicesHome Usage History
Upload speeds are lower than expected!View usage information.
Home
Get More BandwidthDownload
Speed and Usage
2.5 Mbps
Service Status
Internet
PhoneTV
Device Status
Living Room
TV
Internet
Ethernet
Gateway
Office PCMom’s iPad
Wireless
Self Service Manager Jane DoeSettings
UsersStatus Usage History DevicesSearch advanced tasks
Home
Upload
0.5 Mbps
Upload speeds are lower than expected!View usage information.
Change network name
Change IP address
Change DNS
Change network password
ch
Home
Get More BandwidthDownload
Speed and Usage
2.5 Mbps
Service Status
Internet
PhoneTV
Device Status
Living Room
TV
Internet
Ethernet
Gateway
Office PCMom’s iPad
Wireless
Self Service Manager Jane DoeSettings
UsersStatus Usage History DevicesSearch advanced tasks
Home
Upload
0.5 Mbps
Upload speeds are lower than expected!View usage information.
Wireless Password
Cancel Change
Change password:
Password:Strong
New Password
*******
Currentpassword: *******
Defaultpassword: 53TFSHDG7-L92S
Internet Upload Usage
Suggested Internet Package Upgrade
Internet Package
Price per month for 12 months w/ 1 year term & voice service
Downstream Speed
Emailing
Downloading Music
Social Networking
Sharing Photos
Internet Gaming
Watching TV & Video Clips
Elite
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Self Service Manager Jane DoeSettings
Search advanced tasksUsersStatus DevicesHome Usage History
Days Times Types Size Device
Mon. July 15, 2013 8:30 PM Video 10MB Mom’s iPad
Tues. July 16, 2013 10:15 AM Image 10MB Office PC
Wed. July 17, 2013 9:05 AM Video 30MB Mom’s iPad
Thurs. July 18, 2013 6:25 PM Video 10MB Dad’s iPhone
Fri. July 19, 2013 4:17 PM Video 10MB Mom’s iPad
Sat. July 20, 2013 7:28 PM Video 30MB Dad’s iPhone
Sun. July 21, 2013 8:30 PM Video 10MB Mom’s iPhone
Mon. July 22, 2013 10:15 AM Video 10MB Office PC
Tues. July 23, 2013 2:32 PM Video 30MB Office PC
Average Peek Uploads Advanced
Upload
0.5 Mbps
Uploaded content maxing out account limit!
See below for details.
TV Status
Days Times Signal Strength
Mon. July 15, 2013 10:30 AM Low
Tues. July 16 2013 10:30 AM Low
Wed. July 17, 2013 10:30 AM Low
Thurs. July 18, 2013 10:30 AM Low
Fri. July 19, 2013 10:30 AM Low
Sat. July 20, 2013 10:30 AM Low
Sun. July 21, 2013 10:30 AM Low
Mon. July 22, 2013 10:30 AM Low
Tues. July 23, 2013 10:30 AM Low
Average Signal Strength
TV
Self Service Manager Jane DoeSettings
Search advanced tasksUsersStatus DevicesHome Usage History
Suggested Fixes
Change Wi-Fi Channel
Run Wi-Fi Troubleshoot & Repair
Looks like the signal from the set top box is weak everyday at 10:30 AM. Is there something occurring regularly at that time, like neighborhood line repairs?
A possible cause of signal strength loss can also be a shared Wi-Fi channel from:• Cordless or cell phones• A nearby Wi-Fi unit
If this did not fix the problem, run the Wi-Fi Troubleshoot and Repair Tool.
This tool will diagnose the issue and make the necessary fixes or tell you how you can solve the issue.
Signal from set top box is intermittently too weak.
See below for details.
Advanced
PC & Laptop Camera
Customer Account Facial Recognition
Mobile Or Tablet Camera
Remote Control Camera
Customer is initially associated with their account using facial recognition.
2:57 PM
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Self Service Manager Jane DoeSettings
Search advanced tasksUsersStatus DevicesHome Usage History
Now that the user account has been associated with the users face, the U-Verse application(s) will give the option to login with a camera capture of of the face.
U-Verse Mobile App
Facial Recognition U-Verse Login
AT&T U-Verse
AT&T Member ID:
Password:
Example: ([email protected])
Log In
Forgot your AT&T Member ID?Forgot your Password?
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Cindy Disman