20 Ways to Create and Maintain a

Healthy IntranetNigel Williams, Community Manager, Interact

#IIC14

5 Key Priorities

Enabling Employees to

Self-Serve

Enhancing Knowledge

Management

Quality of Content

Increased Engagement

Levels

A Simple Form of

Reporting to Management

Be on Your Best Behaviour

Don’t Just Focus on Hits!

1. Action Your Alerts

2. Befriend Your Analytics

3. Heed Your Warnings

Enabling Employees to Self Serve

4. Review Your Common Searches

5. Searches Returning Zero Results

6. Failure to Find Searches

7. Make Your Content More Searchable

…and Make Use of Best Bets

Enhancing Knowledge Management

8. Identify Hidden Skills

9. Ensure Users Read Critical Content

You Can Also Check This Against Pages

10. Discover Who Shares Knowledge

Quality of Content

11. See What Isn’t Read

12. Beware Inactive Authors

13. Expired Content

14. …or Coming Up for Review

Increased Engagement Levels

15. Identify Engaging Authors

16. …and Disengaging Authors

17. Understand Peaks in Usage

18. Understand Departmental Usage

Reporting to Management

19. Daily Reports

20. Bespoke Analytics