Information is Information is Not Enough:Not Enough:
Shaping the User Shaping the User ExperienceExperience
Presented by Joan Frye Williams
www.jfwilliams.com
Civilian RealityCivilian Reality
Information ubiquityDecline of deferenceCreative economyPreference for
personalization
Is This My Kind of Place?Is This My Kind of Place?
Destination LibrariesDestination Libraries
Strong sense of arrivalWarm welcomeClean & comfortableNatural light“Being” spacesSource of pride
Green Buildings Green Buildings and Practicesand Practices
Zoning by ActivityZoning by Activity
Demand-Based Demand-Based Resource AllocationResource Allocation
Emphasis on the Emphasis on the Pleasures of LearningPleasures of Learning
OK, Within Reason…OK, Within Reason…
Talking Food and drinkShared computersGamingMobile phones
Will I Succeed?Will I Succeed?
Simplified WayfindingSimplified Wayfinding
Consolidated desksSituational signageVirtual toursPrepackaged tips,
shortcuts, FAQs
Consistent NomenclatureConsistent Nomenclature
MagazinesPeriodicalsJournalsSerialsPeriodical literatureCurrent periodicalsBack issuesBound journals
Browse-Worthy CollectionsBrowse-Worthy Collections
Roving Staff + WirelessRoving Staff + Wireless
All staff capable of assisting with basic navigation and end-user tools
Zone staffing
““Bookends” ServiceBookends” Service
Get me started
Check my work when I’m done
Does Using the Library Does Using the Library Integrate Easily with Integrate Easily with
the Rest of My Busy Life?the Rest of My Busy Life?
Engines, Not OPACsEngines, Not OPACs
Podcast/Webcast ContentPodcast/Webcast Content
Text/IM andText/IM andMicroformatsMicroformats
Automatic Book DispensersAutomatic Book Dispensers
Reference AlternativesReference Alternatives
IM referenceHot topicsExtreme GooglingReference appointmentsTarget audience specialists
Am I Trusted to Participate?Am I Trusted to Participate?
2.0 Services2.0 Services
Find
Use
Share
Expand
Outreach to External Blogs, Outreach to External Blogs, Wikis, Social NetworksWikis, Social Networks
Library as LaboratoryLibrary as Laboratory
A place to TRY new things:
Book art studioMedia production facilityNew technology showcase
More Opportunities to More Opportunities to Share and ExpandShare and Expand
Collaborative filtering FolksonomiesUsers groups
Moving ForwardMoving Forward
Listen to those civiliansServe the community, not just the
customerResist perfectionismPlan for successLaugh a lot
““You cannot lead the people if You cannot lead the people if you do not love the people.”you do not love the people.”
- Dr. Cornel West- Dr. Cornel West