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JIRA Developer, AtlassianAndreas Knecht
Improving Software Quality with Effective Feedback
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Overview
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Burn the building
down!
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It gets worse. You get...
Fanboys Haters
&
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You want...
The Crowd!
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Why feedback?
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Why feedback?
http://www.codinghorror.comJeff Atwood
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Why feedback?
http://www.codinghorror.comJeff Atwood
10improvements
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Why feedback?
http://www.codinghorror.comJeff Atwood
Getting the details right is the difference
between something that delights and something customers tolerate.
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Agile requires fast Feedback
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I deal with god damn customers so the
engineers don’t have to! I have people skills!
Former Initech EmployeeTom Smykowski
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Why is the Issue Collector better?
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Why is the Issue Collector better?
1. Visible Trigger
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Why is the Issue Collector better?
1. Visible Trigger
2. Simple Form
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Why is the Issue Collector better?
1. Visible Trigger
2. Simple Form
3. No Context Switch
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And the best thing...
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And the best thing...
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Most importantly
=( )
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Most importantly
=( )
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What about internal users?
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• Easy Form to create issues• No context switching!
Same principles as the Issue Collector!
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Once again...
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Once again...
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What about App Development?
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You’ve got issues! Now what?!
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project = FEEDBACK and created > -1d
Don’t hide feedback from Devs!
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Don’t hide feedback from Devs!
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Don’t hide feedback from Devs!
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Working with Feedback in JIRA
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Working with Feedback in JIRA
Plan it
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Working with Feedback in JIRA
Plan it
Build it
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Working with Feedback in JIRA
Plan it
Build it
Track it
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• Over 1351+ issues raised since April ’11
Feedback for JIRA
375
750
1125
1500
Apr Jun Aug Oct Dec Feb Apr
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FEEDBACK-1201
I love the new view especially with the
swim-lanes and the in-screen story viewer.
Greenhopper Customer
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FEEDBACK-286
Amazing features. Love it!! this is perfect
for project management! And also very simple to use...
JIRA Customer
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FEEDBACK-820
I am a former Rally user and I have to
share with you that JIRA is really difficult to use. To expect an issue to be able to represent either a bug or a user story is
extremely naive and doesn’t work...
JIRA Customer
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Better Roadmap
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1. No Barriers
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1. No Barriers
2. Remove the middle man
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1. No Barriers
2. Remove the middle man
3. Contextual feedback
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Thank you!
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