Implementing a LMS : Common Mistakes People Make & How to Avoid Them www.gc-solutions.net
Implementing a LMSCommon Mistakes People Make & How to Avoid Them
Presented By –
Manish GuptaCEO, G-Cube
Implementing a LMS : Common Mistakes People Make & How to Avoid Them www.gc-solutions.net
Agenda
• Define Needs - Collaboratively
• Core Aspects of a Successful Implementation
• Common Mistakes People Make
Implementing a LMS : Common Mistakes People Make & How to Avoid Them www.gc-solutions.net
Define Needs - Collaboratively
Implementing a LMS : Common Mistakes People Make & How to Avoid Them www.gc-solutions.net
Define Needs Collaboratively
• Identify SPOCs From Different Departments• Conduct Workshops• Objective is to Capture – • Trainings Conducted• Current Processes/Workflows• Pain Areas/Needs & Wants
• G-Cube Case Study – One of the large beverage company vs. Large Automobile Company
Implementing a LMS : Common Mistakes People Make & How to Avoid Them www.gc-solutions.net
LMS’s use in Sales Function –• Tie up with CRM, assign relevant
trainings just before rep’s meetings• Identify Trainings Gaps by analyzing
lead types and closure rates for individual reps
• For Product Trainings
Learning Management for Sales
Implementing a LMS : Common Mistakes People Make & How to Avoid Them www.gc-solutions.net
LMS’s use in Operations -• Project Teams can share
knowledge• Improve Efficiency by JIT
Technical Trainings• For Enhancing Safety
Learning Management for Operations
Implementing a LMS : Common Mistakes People Make & How to Avoid Them www.gc-solutions.net
• Key Account Engagement• End Customer Education
Learning Management for Marketing
Implementing a LMS : Common Mistakes People Make & How to Avoid Them www.gc-solutions.net
• Deliver Competency Based Trainings• Deliver Event Based Trainings• Automate Classroom Training
Function• Compliance• Budget & ROI Measurement
Learning Management for HR
Implementing a LMS : Common Mistakes People Make & How to Avoid Them www.gc-solutions.net
Activity
Can you think of how departments in your organization besides HR can use a LMS?- For Sales & Marketing- For Operations- For Supply Chain- Other Functions
Implementing a LMS : Common Mistakes People Make & How to Avoid Them www.gc-solutions.net
Core Aspects of a Successful LMS Implementation
Implementing a LMS : Common Mistakes People Make & How to Avoid Them www.gc-solutions.net
• Collate Feature Requirements from your Workshops and create custom RFP
• Don’t fall in the trap of issuing big standard RFP’s
• Select system which comes closest to your requirement and is open to customization
• Myth – Customizations are very costly. Most good LMSs would require just some tweaks in their workflows or screens to match your needs
• Case Study – We implemented a LMS for $35,000 for a leading beverage company for 1000 users, customization after complete process was just $8k – less than 25% of license fees
Custom Specs – Customized System
Implementing a LMS : Common Mistakes People Make & How to Avoid Them www.gc-solutions.net
• Make IT your friend rather than a foe
• You would need assistance for various items, such as – – Where to host the system
– How to integrate with your other IT systems
– Security of the LMS
– Scalability of the LMS
– Bandwidth requirements and availability
Involve IT
Implementing a LMS : Common Mistakes People Make & How to Avoid Them www.gc-solutions.net
• Involve Heads of different key departments in Governance Board
• Tell them what’s in it for their respective department
• Keep them regularly updated to remain visible and to request support in case of deviations
Governance Board
Energizing Learners
Measuring Results
Getting Things Done
Governance Board
Implementing a LMS : Common Mistakes People Make & How to Avoid Them www.gc-solutions.net
Adoption of learning is function of some key factors, which are – • Existing learning culture within the
organization – Analyze & create communication & learner motivation strategy accordingly
• Communication about the initiative – emails, posters, screen savers etc
• Learner Motivation – Understand learner needs, design motivation program
Adoption Strategy
Implementing a LMS : Common Mistakes People Make & How to Avoid Them www.gc-solutions.net
• Plan for content readiness in parallel to LMS implementation
• Make different departments owner of their trainings/content
• Case Study – Organizations get so engrossed in implementing LMS that they loose sight of learning needs of learners and end up putting generic OTS content on the LMS, thus diluting it’s impact
Content Planning
Implementing a LMS : Common Mistakes People Make & How to Avoid Them www.gc-solutions.net
World is fast moving towards mobile devices, self driven and collaborative learning. Features your LMS should have –
• Personalized Learning Plans
• Integration of Social Media Tools
• Mobile Device Compatibility
Future Readiness
Implementing a LMS : Common Mistakes People Make & How to Avoid Them www.gc-solutions.net
Mistakes to Avoid
Implementing a LMS : Common Mistakes People Make & How to Avoid Them www.gc-solutions.net
LMS Satisfaction Survey
Over 30% Organizations Dissatisfied with their LMSs
Implementing a LMS : Common Mistakes People Make & How to Avoid Them www.gc-solutions.net
• Usability – Access workflows and user interfaces
• Reports – Administrator & Managers
• Search – Ability to find relevant information in real time
• Integration – Ability to integrate with other IT systems
Most Common Issues with LMS
Implementing a LMS : Common Mistakes People Make & How to Avoid Them www.gc-solutions.net
Summary
Collaboratively define specifications of the LMS
Keep core aspects in mind – Custom Specs, Involve IT, Governance Board, Adoption Strategy, Content Planning, Future Readiness
Keep in mind common issues faced with LMSs – user interface, usability, reporting facilities, and manager dashboards.
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Implementing a LMS : Common Mistakes People Make & How to Avoid Them www.gc-solutions.net
Manish GuptaCEO, G-CubeTwitter: manish.g3Email: [email protected]
For Your Attention & Time
Thank You