8/10/2019 IDG Enterprise's 2014 Customer Engagement Research
1/10
06
8/10/2019 IDG Enterprise's 2014 Customer Engagement Research
2/10
Vurposa lem Datnomocoby
0
Xourha7 06
8/10/2019 IDG Enterprise's 2014 Customer Engagement Research
3/10
Vromuht-Xpahijih Iejordltioe is
Vrajarram Hoetaet ]ypa Ovarlcc
8
\. Jor alhn stlba oj tna purhnlsa prohass jor dlgor aetarprisa I] promuhts lem sarvihas, wnihn oj tna joccowieb typas oj iejordltioe or
hoetaet mo you racy oe dost? (eat oj ley stlba, lhross lcc raspoemaets)
Xourha7 06%
26%
26%
28%
>2%
Zaemor mirahtorias
Opieioe hocudes
POI tooc, hlchucltor, or otnar lssassdaet tooc
@uyar's buimas
]nirm-plrty dlrkat rasalrhn
Mishussioes ie joruds/oeciea hoddueitias/sohilc damil
Ietarviaws witn tahneocoby axparts
Now-to hoetaet/iejordltioeLelcyst rasalrhn
Hlsa stumias
Jaltura lrtihca l`out traems, strltabias, dlelbadaet
Jaltura lrtihca l`out tahneocobias
]ahneocoby eaws
Vromuht mado/promuht citarltura
Vromuht tastieb/raviaws/opieioes
Orleba hirhcas
snow jraquaehy
oj usa `y tahn
dlrkatars*
0:%
8/10/2019 IDG Enterprise's 2014 Customer Engagement Research
4/10
Hoetaet ]licoram `y Paspoesi`icitias &
Iemustry Dost Lpprahiltam
=
\7 Ij l hodpley wara to provima you witn hoetaet tnlt is tlicoram spahijihlccy to you, now woucm you prajar tna hoetaet to `a tlicoram?
Xourha7 06
8/10/2019 IDG Enterprise's 2014 Customer Engagement Research
5/10
Iejordltioelc Eaams Xnijt Murieb Vurhnlsa Vrohass
1
\. Jor alhn stlba oj tna purhnlsa prohass jor dlgor aetarprisa I] promuhts lem sarvihas, wnihn oj tna joccowieb typas oj iejordltioe or
hoetaet mo you racy oe dost? LEM \. Vcalsa astidlta tna totlc eud`ar oj iejordltioelc lssats you typihlccy mowecolm to lim you ie tna
purhnlsa prohass jor dlgor aetarprisa I]/sahurity purhnlsas.
Xourha7 06
8/10/2019 IDG Enterprise's 2014 Customer Engagement Research
6/10
Hoetaet Dust Lmlpt to Maviha Vrajaraehas
:
\. Rnihn oj tna joccowieb typas oj mavihas mo you prajar to lhhass tna joccowieb typa oj iejordltioe/hoetaet? LEM *Moas l poor do`ica
axpariaeha, a.b., sita mijjihuct to elviblta, nlva tna joccowieb ajjahts?
Xourhas7 06
8/10/2019 IDG Enterprise's 2014 Customer Engagement Research
7/10
CiekamIe Dost Rimacy Qsam Xohilc Xita jor @usieass
2
\. Now lra you usieb alhn oj tna joccowieb sitas jor `usieass? (@lsa7 Paspoemaets usieb spahijiam sohilc sitas.)
Xourha7 06
8/10/2019 IDG Enterprise's 2014 Customer Engagement Research
8/10
Cieks jrod Jldicilr Xourhas Dora ]rustam
>
\. Now cikacy lra you to hcihk oe l salrhn rasuct witn l ciek jrod l sourha you lra jldicilr witn, varsus le uejldicilr QPC/mastieltioe?
Xourha7 06%
>%
8/10/2019 IDG Enterprise's 2014 Customer Engagement Research
9/10
]na Hustodar Goureay hle ]lka Dley Poutas
9
Xourha7 06
8/10/2019 IDG Enterprise's 2014 Customer Engagement Research
10/10