IATA Standard Ground Handling Agreement & Service Level Agreements
Overview Airlines are outsourcing more than 90% of their ground handling operations across their networks. IATA standard ground handling agreement (SGHA) & service level agreements (SLA) are a ‘must have’ to ensure seamless & safe operations. In this course, participants will understand the essence of these agreements to draft and tailor- make agreements that reflect clear customer requirements, service obligations & limits of liability to create a win – win situation.
Objectives • Understand the framework for & benefits for establishing an IATA SGHA • Identify the key elements of the SGHA & SLA • Learn how to interpret the requirements and translate them into operational requirements • Learn how to establish SLAs that are not only SMART but also safe • Learn how to interpret the liability clause, consequential loss & navigate contractual issues
TWIGA AERO TRAINING COURSES
CONTACT TWIGA AERO FOR FULL COURSE DETAILS
Address: TWIGA AERO Ltd Sukhipibaan 2 rd, 33/192 Baan
Patra Onnut Wongwaen, Prawet District,
10250 Bangkok, Thailand
Phone: +66 02 0233066
Email: [email protected]
Our team of facilitators, instructors and subject
matter experts provide a practical insight to aviation professionals dealing with
operational challenges.
We ensure that Twiga Aero learners and participants get
exposure to the latest procedures impacting the
industry.
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