© 2015 SAP AG. All rights reserved. 1
i-SWAT
The Future of
the Digital Economy
and SAP’s Role
April 2015
INTERNAL
© 2015 SAP AG. All rights reserved. 2
i-SWAT
For more than 40 years, SAP has helped businesses
run better and improve people’s lives
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 2
For the world
74%of the world’s transaction
revenue touches an SAP system
For business
98%SAP customers represent
98% of the top 100 most
valued brands in the world
For you
97%Mobile solutions from SAP reach
97% of the world’s mobile
subscribers via text messaging
Sources: McKinsey/SAP analysis update 04/2013; SAP Corporate Fact Sheet 1/2015.
© 2015 SAP AG. All rights reserved. 3
i-SWAT
We are the world’s largest provider of enterprise
application software
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 3
THE cloud
company
powered by
SAP HANA
Fastest-
growing
database
vendor
Fastest-growing
company
at scale
in the cloud
Market leader
for mobile apps
for business
Market leader
in products
for business
analysis
SAP HANA
is the market
leading platform
for real-time
computing
Source: SAP Corporate Fact Sheet 1/2015
© 2015 SAP AG. All rights reserved. 4
i-SWAT
Our most recent key results and figures
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 4
Customers
Financials
Solutions
87%of Forbes
Global 2000
80%+are SME
companies
100%of Forbes top
sustainability
companies
98%of the 100
most valued
brands
€14.87 billion(+6%)
software and software-related
services revenue
€5.5 billion(+4%)
software and cloud revenue
€17.5 billion(+4%)
Total revenue
SAP HANA5,800 SAP HANA customers
1,800 startups
8,500 trained partners
25industries
11lines of business
74,406employees
EMEA: 33,340
Americas: 22,071
APJ: 18,995
120+nationalities worldwide
Employees
Source: SAP Corporate Fact Sheet 1/2015; SAP Integrated Report 3/2015
79%Employee
Engagement Index
70%Business Health
Culture Index
© 2015 SAP AG. All rights reserved. 5
i-SWATi-SWAT
SAP HANA AcceleratorsSAP Business Suite SAP BW on HANASAP HANA Apps Any Apps
Any App Server
SAP HANA Platform
Integration Services
Data Virtualization | Replication | ETL/ELT | Mobile Synch | Streaming
Extended Application Services
App Server| UI Integration Services | Web Server
OLTP | OLAP | Search | Text Analysis |Predictive | Events | Spatial | Rules | Planning | Calculators
Processing Engine
Application Function Libraries & Data Models
Predictive Analysis Libraries | Business Function Libraries | Data Models & Stored ProceduresSu
pp
ort
s a
ny D
ev
ice
Other AppsLocationsReal-timeHADOOPMachineUnstructuredTransaction
Database Services
Deve
lop
ment A
dm
inis
tratio
n
SQL MDX R JSON Open Connectivity
SAP HANA Platform
© 2015 SAP AG. All rights reserved. 6
i-SWATi-SWAT
SAP HANA platform
SAP HANA Platform
Faster
Process massive amounts of
data, and deliver information
at unprecedented speeds
Smarter
Rethink and envision entirely
new ways and applications to
run your business
Simpler
Dramatically simplifies
complex and expensive
IT architectures
6.400 + 815.400 +2.846 +
© 2015 SAP AG. All rights reserved. 7
SMART TRAFFIC
i-SWAT
© 2015 SAP AG. All rights reserved. 8
i-SWATi-SWAT
5 Steps to enable IoT business model
EVENT STREAM
PROCESSING
REAL TIME
TRANSACTION
SAP IoT
THINGS & DEVICES
5 REAL TIME BUSINESS PLATFORM
SQL
PEOPLE
PREDICTIVE
ANALYTICS
SQLA
SAP
INDUSTRY
SCENARIOS
THIRD
PARTY
APPLS
4 MONETIZE
1 CAPTURE THE SIGNAL 2 SMARTIFY DATA 3 REAL TIME
PERFORMANCE
BILLING
REVENUE
FRAUD MGMNT.
SAP HANAPlatform for Internet
of Things
© 2015 SAP AG. All rights reserved. 9
7.6b People
50b Things
During 2008, the number of things connected to the Internet exceeded the number of people on earth
2003 2010 2015 2020
The “Internet of Things”
Cisco Internet Business Solutions Group (IBSG), April 2011 and Morgan Stanley, October 2013
25b Things
© 2015 SAP AG. All rights reserved. 10
The “Internet of Things”
1. Cisco, 2. Morgan Stanley
unique devices per consumer that could be connected2
200of connectable physical objects are not yet connected
to the Internet of Things1
99.4%
KPI 10
© 2015 SAP AG. All rights reserved. 11
CITIZEN
INTELLIGENCEREAL TIME
OFFER
INNOVATION
BILLING
CITIZEN
NETWORKSMART
LOGISTICS
PREDICTIVE
MAINTEN.
OPERATIONS
SMART
TRAFFIC PLANNING OPERATIONKPIs
EMISSION
ASSET
EXCELLENC
SMART TRAFFIC
CITY
SAP HANA INNOVATION PLATFORM
TRANSACTIONAL ANALYTICAL GEOSPATIAL GRAPH PREDICTIVE IOT
© 2015 SAP AG. All rights reserved. 12
PRIVATE CAR (RFID)
3B+ RECORDS/YR
TAXICAB (GPS)
8B+ RECORDS/YR
METRO PASSENGERS
~1B RECORDS/YR
BUS PASSENGERS
~1B RECORDS/YR
BUS (GPS)
6B+ RECORDS/YR
VIDEO CAMERA
2.4B RECORDS/YR
SMART TRAFFIC ON SAP HANADATA OF A SAMPLE MEGA CITY IN CHINA
© 2015 SAP AG. All rights reserved. 13
PRIVATE CAR (RFID)
3B+ RECORDS/YR
TAXICAB (GPS)
8B+ RECORDS/YR
METRO PASSENGERS
~1B RECORDS/YR
BUS PASSENGERS
~1B RECORDS/YR
BUS (GPS)
6B+ RECORDS/YR
VIDEO CAMERA
2.4B RECORDS/YR
SMART TRAFFIC ON SAP HANAMAJOR CUSTOMER NEEDS
HOW TO LEVERAGE TRAFFIC RELATED BIG
DATA TO GET MORE BUSINESS VALUES?BIG DATA TO BE YOUR TREASURE NOT BURDEN
© 2015 SAP AG. All rights reserved. 14
BUSINESS
MODELS
Interact with all
stakeholders to
generate new business
models and municipality
improvement
CONNECTED
CITIZEN
360 view of travellers and
citizens in order to offer the most relevant service
REAL TIME INNOVATION PLATFORM
CONNECTED
TRANSPORT
Leverage big data
scenarios with
connected vehicles and
transportation networks
© 2015 SAP AG. All rights reserved. 15
Five areas of Focus at Nanjing
© 2015 SAP AG. All rights reserved. 16
Nanjing
© 2015 SAP AG. All rights reserved. 17
Zone and Travel Patterns
Traffic Analysis Zone
Total aggregate number of
Origin / Destination much
like Traditional trips based
zoning
Clustering which is based
on the behavior of trip
distances that traveler’s
take from the origin
Clustering: which
destination do the travelers
mostly head to in much the
same vain as a social
network analysis (
Total aggregate Origin –
Destination
Pattern Based Zoning
Clustering: Trip distances
from Origin
Clustering: Behavior of
direction of travel
(destinations)
© 2015 SAP AG. All rights reserved. 18
CITY TRAVEL PATTERN DISCOVERY
ORIGIN-DESTINATION ANALYSIS – TAZ MATRIXVIDEO
© 2015 SAP AG. All rights reserved. 19
CITY TRAVEL PATTERN DISCOVERY
ORIGIN-DESTINATION ANALYSIS – TAZ MATRIX
© 2015 SAP AG. All rights reserved. 20
CITY TRAVEL PATTERN DISCOVERY
ORIGIN-DESTINATION ANALYSIS – TAZ MATRIX
© 2015 SAP AG. All rights reserved. 21
CITY TRAVEL PATTERN DISCOVERY
ORIGIN-DESTINATION ANALYSIS – CHORD FOR CONNECTIVITY & COMMUNITY
© 2015 SAP AG. All rights reserved. 22
CITY TRAVEL PATTERN DISCOVERY
ORIGIN-DESTINATION ANALYSIS – CHORD FOR CONNECTIVITY & COMMUNITY
© 2015 SAP AG. All rights reserved. 23
CITY TRAVEL PATTERN DISCOVERY
ORIGIN-DESTINATION ANALYSIS – TAZ TEMPORAL CHARACTERISTICS
© 2015 SAP AG. All rights reserved. 24
(Smart) Operations
Control Center
i-SWAT
© 2015 SAP AG. All rights reserved. 25
Demo Video Recording: Decision (2) – SAP City-App – The Customer’s App
© 2015 SAP AG. All rights reserved. 26
Demo Video Recording: Decision (3) – SAP City App: The operator's view details
© 2015 SAP AG. All rights reserved. 27
Awareness
• Overview of all
assets in
circulation and
reserve in a
map view (open
source maps /
Google Maps)
• Frequency of
fleet in
operation
overview with
details
• Historic, real-
time and
forecast data
from an account
based ticketing
platform
© 2015 SAP AG. All rights reserved. 28
Awareness
• Drill down on
each fleets
status and
details
• Know real time
delays on all
assets and
capability to drill
down on each
assets
• Drill down on
load factor at
each stations
© 2015 SAP AG. All rights reserved. 29
Impact
• Impact of delay on
passengers
travelling on
different route
• Impact on
‘stranded
passengers’
awaiting bus
• Passengers
planned O-D and
possible number
of impacts that
may affect the
deployment of
fleet
• Possible route
planning input for
modifying
frequency and/or
line
© 2015 SAP AG. All rights reserved. 30
Decisions
Possible interactions
with passengers:
Coupons
Discount on
tickets
Send message
Twitter updates
A valuable input to
future short term
planning (& long
term as well)
© 2015 SAP AG. All rights reserved. 31
Smart Logistics
i-SWAT
© 2015 SAP AG. All rights reserved. 32
Smart Logistics solution overview
Logistical hubs, ports, airports, smart cities, transport & logistics
Hamburg Port is the largest port in Germany, and
the second-largest in Europe
Current turnover: 9 million containers/year.
Until 2025, an increase to 25 million containers is
expected.
Goal: make the infrastructure future-ready -
increase container turnover and optimize traffic
for Hamburg Port Authority, reduce idle times for
carriers.
Watch the complete video at http://www.youtube.com/watch?v=Zv46j2WZ3jU
What fascinates me most about the [Smart Port
Logistics] project is its power of innovation and
the collaboration with strong partners.
Sascha Westermann
Operational IT Traffic Management, Hamburg Port Authority
“”
© 2015 SAP AG. All rights reserved. 33
© 2015 SAP AG. All rights reserved. 34
Smart Logistics solution overview
Logistical hubs, ports, airports, smart cities, transport & logistics
35© 2015 SAP SE or an SAP affiliate company. All rights reserved.
Executive Summary Solution Overview Value and References Next Steps
SAP Connected LogisticsStandard roles and look-and-feel: Hub operator
Manages network │monitors anonymous traffic │ maintains geo fences and points of
interest | informs of incidents & sends notifications (automatic using geo fence or manual)
36© 2015 SAP SE or an SAP affiliate company. All rights reserved.
Executive Summary Solution Overview Value and References Next Steps
SAP Connected LogisticsStandard roles and look-and-feel: Dispatcher
Invites subcontractors │ monitors traffic of own fleet │ dispatches tours and freight |
communicates with drivers or other business partners
© 2015 SAP AG. All rights reserved. 37
SAP Connected Logistics
https://www.youtube.com/watch?v=84I9VJIF9KU
© 2015 SAP AG. All rights reserved. 38
© 2015 SAP AG. All rights reserved. 39
Efficient
Operations
i-SWAT
© 2015 SAP AG. All rights reserved. 40
ARIUnlocking the power of big real time data - for fleet management
http://www.youtube.com/watch?v=xtFTaLWv8Is
https://www.youtube.com/watch?v=xtFTaLWv8Is
© 2015 SAP AG. All rights reserved. 41
© 2015 SAP AG. All rights reserved. 42
Predictive
Maintenance
i-SWAT
© 2015 SAP AG. All rights reserved. 43
SAP Predictive Maintenance and ServiceLeverage operational insights to drive innovative new business models
Analyze and monitor equipment
data and correlate with
business information to predict
future malfunctions
Remotely sense operational
data from equipments
Monitor
Analyze
Predict
Act
Sense
Optimize maintenance and
service operations and enable
new business models around
the equipment
-44%Lower unplanned
downtime -17%Lower annual service and maintenance costs +28% Higher return on assets
Typical results*
Organizations adopting preventive and predictive maintenance and service approach as compared to organizations
practicing reactive maintenance and service
* SAP performance benchmarking
© 2015 SAP AG. All rights reserved. 44
Predictive Maintenance
© 2015 SAP AG. All rights reserved. 45
Predictive Maintenance
© 2015 SAP AG. All rights reserved. 46
SAP Predictive Maintenance and Service – “Fleet Health on the sky”
https://www.youtube.com/watch?v=pDj5DjCBFig
© 2015 SAP AG. All rights reserved. 47
Connected
Citizens/Consumer
s
i-SWAT
© 2015 SAP AG. All rights reserved. 48
MOBIETT
© 2015 SAP AG. All rights reserved. 49
Citizen Engagement Intelligence
1. Harvest Data
2. Merge Interactions
3. Gain Insights
4. Build Target Groups
intelligently
5. Trigger Actions
From various sources:
social, clicks, emails, sales,
automatic interpretation…
On topics,
on consumers
Understand trends,
prepare ad hoc actions
Prepare target groups,
use predictive algorithms
Trigger campaigns,
report on success,
compare to control groups
Select algorithm,
train predictive model
Predictive Analytics
Interactions
Consumer
© 2015 SAP AG. All rights reserved. 50
New Channels
© 2015 SAP AG. All rights reserved. 51
Relevance Drives Value
Personalization
CRM-based
offers
“I know who my
customers are,
but can I reach
them when it
counts?”
Tim
eli
ness
Location-based
offers
“I know where my
customers are,
but everyone gets
the same offer.”
Precision
1:1 Personalization
At the point-of-decision
© 2015 SAP AG. All rights reserved. 52
Mapping stores vs STM’s lines and
stations
STM Partners’ stores
City of Montreal
Over 340 merchants, and 1,000 events being added to the program
City of Montreal
https://www.youtube.com/watch?v=tBIJ_Rc
va_Y
© 2015 SAP AG. All rights reserved. 53
© 2015 SAP AG. All rights reserved. 54
Enthusiastic feedback from the media
Broad coverage from the press, regional & national radio and TV
networks
© 2015 SAP AG. All rights reserved. 55
Consumer Adoption & UsageShattering a few myths
• Rapid consumer adoption based on word-of-mouth
only
Over 20,000 downloads of the iPhone application in
the first few weeks
• Repeat usage with more than 300,000 sessions
• Willingness to participate and share personal
information with STM. More than 50% of consumers
willing/eager to share personal profile
Consumers are eager to use the new service
© 2015 SAP AG. All rights reserved. 56
Business ImpactWhat we see 16 weeks after launch
• Large volumes making this marketing
channel relevant to merchants
Over 4,000,000 offers sent by batches of
10
• Substantial impact on consumer behavior
Top 10 offers enjoyed average click
through rate of 67%, and validation rate
of 64%
Click-through rate for over a third of the
offers is above 10%
Key marketing metrics moving into double-digit territory
© 2015 SAP AG. All rights reserved. 57
Vendor Activation PortalEnable a new Channel for partners
© 2015 SAP AG. All rights reserved. 58
Vendor Activation PortalEnable a new Channel for partners
© 2015 SAP AG. All rights reserved. 59
Activate the Ecosystem
Deploy Loyalty Programs
Mapping stores vs STM’s lines and
stations
STM Partners’ stores
© 2015 SAP AG. All rights reserved. 60
Stored Value Cards
Stored Value Accounts
PrePaid Tickets Cupons
Payment Instruments / Integrations
Mobile Wallet
SAP MOBILE WALLET
© 2015 SAP AG. All rights reserved. 61
Beacons
© 2015 SAP AG. All rights reserved. 62
For Innovative Points of Sale
Proximity
Marketing
Indoor
Location
Contacless
Payment
Check-in
Coupons
© 2015 SAP AG. All rights reserved. 63
INFONOMI
© 2015 SAP AG. All rights reserved. 64
Monetise WiFi access with Wittos
© 2015 SAP AG. All rights reserved. 65
© 2015 SAP AG. All rights reserved. 66
Business Models
i-SWAT
© 2015 SAP AG. All rights reserved. 67
TECHNOLOGICAL ADVANCES LEAD TO
DIGITAL TRANSFORMATIONV
alu
e c
reati
on
<1990s 2000s 2010s
COINS, NOTES,
CASH
TOKEN, PAPER
TICKET
MAGNETIC STRIPE, FARE MEDIA
CONTACTLESS, SMART
CARDS
MOBILE, NFC, BANK CARDS, APPS
© 2015 SAP AG. All rights reserved. 68
MOVING FROM A SINGLE PHYSICAL TICKET
TO CONNECTED SERVICES
Ticket
Connected Services
UseMulti-modal
Ticket +
Services
NEW REVENUES
Account based
Ticketing / Smart
ticketing
Usage based
Value added
services
COMPETITIVE
DIFFERENTIATIO
N
CUSTOMER
INTIMACY
SMART
COMMERCE
© 2015 SAP AG. All rights reserved. 69
PARTNERSHIPS
(MULTI-OPERATORS, SUPPLIERS)
Enterprises Hotels
Advertisers
Metropolitan
Transit Operator
Railway
Operators
Travel Agency
Travelers /
CommutersParking
Toll CollectCity Services
© 2015 SAP AG. All rights reserved. 70
Defining a common back office with interoperability as key
80%+Of cost for maintaining
status quo
Bus lane fines
Road Charging
Parking
Work Place Parking
Public Transport
Concessionary
“Wave & Pay”
Charging
Usage Collection
Collection / Reimbursement
€
Chargeable & Concessionary Events
Pricing & Charging
Finance
Voice
White Mail
Self Service
SMS
Mobile Phones
Contactless Card
Vending machines
£400 million a year spent on
revenue collection at TFL
Matthew Hudson, TFL Business
Development Chief
“”
© 2015 SAP AG. All rights reserved. 71
i-SWAT
TRANSPORT FOR LONDON: ENABLING AUTO-PAY CONGESTION CHARGING SCHEME
OBJECTIVE
Revenue Management, Assurance and
policy execution for a Auto-Pay
congestion charge scheme
SOLUTION
SAP hybris Billing, Invoicing and
Customer Financials
BENEFITS
Ability to handle revenue assurance
process through automated and
guaranteed payments
Capacity to manage auto-pay
requirements which are increasing
prevalent in passenger transportation
industry
© 2015 SAP AG. All rights reserved. 72
Belgian Railways Optimization for Distribution Process
Needs
B2B & B2C complex pricing (season tickets, one-off tickets)
Complex discounts, surcharges, commissions
Apportionment & reconciliation of journeys
Consolidation of data from 3rd party systems
Pre-integration in general ledger
Revenue recognition across a period
Self-service billing, payments for travelers and 3rd parties
Remote Ticketing on board of trains
Granular vie of customer account journeys
SAP Solution
Improve TTM and increase business flexibility for launching mobility & European travel offers with
SAP CC
High performance real-time pricing & quotations
Minimize customer developments and manual processing with configurable & pre-integrated
components
3500 km Of network
NMBS/SNCB– Autonmous government company split in 3 parts in
2005:
• Infrabel, Infrastructure
• NMBS/SNCB public railways managing freight and
passengers
• Holding, for supervision
207 million passengersIn 2008
© 2015 SAP AG. All rights reserved. 73
City of Cape TownIntermodal Smart Travel Schemes
Needs
Flexible and agile pricing/rating capability for all types of services (metro, taxi, buses,
bicycle hires, parking, integrated leisure tickets etc …)
Cross charging capability for corporate, personal and families
Give citizen possibility to access their account via self-service
Enable complete 360° view of citizen interaction including smartcard interactions
SAP Solution
Rating to applies fares on both traditional tickets and new models, managing high
volumes of transactions
Settlement: Accumulates volume of charges to be paid to partners
Integrated out-of-the-box with CRM
Low TCO
City of Cape Town – metropolitan municipality which
governs the city of Cape Town, South Africa and its suburbs
and exurbs
3,740,026 population in 2011
Citizen cards to access parking,
cycling etc ...
© 2014 SAP AG. All rights reserved. 7474
i-SWAT
BUSINESS
MODELS
Interact with all
stakeholders to
generate new business
models and municipality
improvement
CONNECTED
CITIZEN
360 view of travellers and
citizens in order to offer the most relevant service
REAL TIME INNOVATION PLATFORM
CONNECTED
TRANSPORT
Leverage big data
scenarios with
connected vehicles and
transportation networks
© 2014 SAP AG. All rights reserved. 7575
i-SWAT
Simplify Everything
do Anything
i-SWAT
© 2014 SAP AG. All rights reserved. 7676
i-SWAT
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice.Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors.Microsoft, Windows, Excel, Outlook, and PowerPoint are registered trademarks of Microsoft Corporation. IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x, System z, System z10, System z9, z10, z9, iSeries, pSeries, xSeries, zSeries, eServer, z/VM, z/OS, i5/OS, S/390, OS/390, OS/400, AS/400, S/390 Parallel Enterprise Server, PowerVM, Power Architecture, POWER6+, POWER6, POWER5+, POWER5, POWER, OpenPower, PowerPC, BatchPipes, BladeCenter, System Storage, GPFS, HACMP, RETAIN, DB2 Connect, RACF, Redbooks, OS/2, Parallel Sysplex, MVS/ESA, AIX, Intelligent Miner, WebSphere, Netfinity,Tivoli and Informix are trademarks or registered trademarks of IBM Corporation.Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.Adobe, the Adobe logo, Acrobat, PostScript, and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States and/or other countries.Oracle is a registered trademark of Oracle Corporation.UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group.Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems, Inc.HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C®, World Wide Web Consortium, Massachusetts Institute of Technology. Java is a registered trademark of Sun Microsystems, Inc.JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape. SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer, StreamWork, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries.
© 2015 SAP AG. All rights reserved
Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other Business Objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects Software Ltd. Business Objects is an SAP company.Sybase and Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere, and other Sybase products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Sybase, Inc. Sybase is an SAP company.All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary.The information in this document is proprietary to SAP. No part of this document may be reproduced, copied, or transmitted in any form or for any purpose without the express prior written permission of SAP AG.This document is a preliminary version and not subject to your license agreement or any other agreement with SAP. This document contains only intended strategies, developments, and functionalities of the SAP® product and is not intended to be binding upon SAP to any particular course of business, product strategy, and/or development. Please note that this document is subject to change and may be changed by SAP at any time without notice.SAP assumes no responsibility for errors or omissions in this document. SAP does not warrant the accuracy or completeness of theinformation, text, graphics, links, or other items contained within this material. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.SAP shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials. This limitation shall not apply in cases of intent or gross negligence.The statutory liability for personal injury and defective products is not affected. SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages.