I CARE Leadership enabling Agile success

London 4th October

Chris Roebuck,

Visiting Professor of Transformational Leadership,

Cass Business School, London

@Chris__Roebuck

MOTIVATED

INSPIRED

BEST BOSS

Your experience

So you

CARED what

happened

@Chris__Roebuck

Key factors in success

@Chris__Roebuck 4

ME

BELIEF IN WHAT

I DO

CAPABILITY TO

DO IT

MY BOSS

BELIEF IN THEM

THEIR

CAPABILITY

ORGANISATION

BELIEF IN SNR

LEADERS

ORGANSIATIONAL

CAPABILITY

LEADERSHIP

CAPABILITY

How success is delivered ?

STRATEGIC LEADERSHIP

TRANSLATIONAL LEADERS

PEOPLE : DELIVERY / SUCCESS

Effective communication

Effective communication

•88% & 55% more work & no time

•40% underestimate of job

•60% want to give best

•42% blocked by “system”

•Under 30% engaged

•40% want to escape their boss

How are we doing ?

@Chris__Roebuck

7

How are we doing ?

What % of initiatives over your career

have been fully and successfully

implemented ?

BASIC SKILLS MISSING, eg delegation

LACK OF ENGAGEMENT BUREAUCRACY

LACK OF ALIGNMENT POOR COMMUNICATION

SILO WORKING/THINKING

@Chris__Roebuck

The core problem ?

“GREAT STRATEGY FALLING ON

THE BARREN GROUND OF

LEADERS WHO HAVE NOT BEEN

GIVEN THE

SKILLS, MOTIVATION OR

UNDERSTANDING,

TO DELIVER THE SUCCESS

THAT’S POSSIBLE”.

@Chris__Roebuck

AGILE CHANGE AND LEADERSHIP

DELIVERS A FRAMEWORK TO

ADDRESS THIS

9 Principles of Agile Leadership

• Actions speak louder than words

• Improved thinking leads to improved outcomes

• Improvement via effective feedback

• Meaning and purpose for fulfilment

• Emotion is foundation of creativity and innovation

• Leadership at all levels

• Leaders empower

• Collaboration achieves more than individuals

• Great ideas come from anywhere

@Chris__Roebuck 11

Individual

Leaders action

Organisational

support – HR

AND Senior Leaders

Only 2 steps

1. Get the best

from everyone –

so they care

2. Focus on what

delivers success

How can we make it work ?

@Chris__Roebuck

Leadership is

simple….in principle

@Chris__Roebuck

Step 1 :

Getting the best from everyone !

@Chris__Roebuck 14

The world has changed…

"Pleasure in the job puts

perfection in the work."

Aristotle 385 – 322 BCE

@Chris__Roebuck

MOTIVATED

INSPIRED

BEST BOSS

So you

CARED what

happened

@Chris__Roebuck

Your best boss…

• Set realistic, challenging targets in an inspiring way

• Kept you informed about what’s going on

• Developed your skills and career

• Let you get on and didn’t interfere, empowered you

• Praised and encouraged you

• Made you part of a successful team with a good culture

• Respected you as a professional and a person

• Backed you up when required

• Act with integrity

• Lead by example

• Listen to what you said and asked for your ideas

• Show you they genuinely cared about you

• Didn’t blame you for genuine mistakes

• Was fair and treated you decently

• Inspired you with enthusiasm

• Built trust and transparency

• Was good at their job@Chris__Roebuck

Pure task focus is counter productive

TASK TEAM

INDIVIDUAL

x

WIDER CONTEXT - department &

wider view

Why does this work ? Basic psychology

You do something I

view as positive

I will respond

positively

You view that as

positive and

respond positively

Reciprocation

OXYTOCIN

On an individual level

Extra effort from people with a boss who does these vs one who doesn’t

–Tell people how what they do contributes to bigger picture + 28%

–Fair & accurate feedback day to day + 39%

–A good development plan supported by the line manager + 38%

–Showing employees you genuinely care + 25%

–Money / promotion effect lasts 12 weeks

@Chris__Roebuck

SIGNIFICANT

PROVEN30% more effort

from

60% of people

@Chris__Roebuck

How much benefit ?

So from the investor perspective

30% extra from 60%=

20% more total effort = + 10 - 15%

@Chris__Roebuck

BUT IS IT TRUE ?

The facts - it works !

• Companies with high engagement are 71% more likely to out perform

their peers in sector.

• Can produce an Earnings per share 2.6 times higher than competitors

with low engagement (Gallup)

• Could increase revenue by up to 43% (Hay)

• Companies with greater than 10% profit growth had 39% more engaged

staff and 45% few disengaged staff than those with less than 10% growth

(Hewitt)

• Bank branches with high employee engagement achieved 16% high profit

margin growth than those with lower scores (Standard Chartered)

• Accenture managed to increase net revenue by 21.6% in 6 months by

implementing an engagement initiative.

• Companies with high engagement scores improved operating income by

19.2% compared to a decline of 32.7% in those with low scores in a 12

month period (Towers Perrin)

• Engagement can halve days lost though sickness (CBI)

UBS experience – engaged & focused people

2002 – 2004

• Operating profit + 235%

• Earnings per share + 266%

• Return on Equity + 286%

• Market Capitalisation + 130%

• Headcount – 3%

• Distribution per share + 50%

Increase in brand value + 51% (2004-7)

Increase in Human Capital ROI + 24% (2002-7)

@Chris__Roebuck

I CARE mindset changes performance

UK house construction company 2014 - 2016

“I would recommend the company as a great place to work to friends or family”

Up from under 40% to 82% in 2 years

AND

Error rates significantly reduced

Quality assessments improved

Customer feedback improved

Profits up 40%

@Chris__Roebuck 25

Emotion & belief change everything

Deep in my heart I do believe

@Chris__Roebuck

Emotion is key

• Plan to purchase 80% rational/20 emotional, purchase….?

• Decision to give high performance is 57% rational / 43% emotional

• Line manager accounts for 80% of the emotional !

@Chris__Roebuck

Psychology isn’t just rational !

Conscious

10 %

Sub

conscious

90%0.07 sec

Maximum impact isn’t where you expect

INFORMAL

FORMAL

CONSCIOUS SUB CONSCIOUS

Discussions

Remarks

Stories

Speeches

Announcements

Documents

Behaviours

Style

Attitude

Enthusiasm

Process

Policies

Measures

Effort : 80-85%

Impact : 3 - 5%

Effort : 5 - 7%

Impact : 85 - 90%

The power of belief

If your people believe and are inspired they care

Then you don’t need a system they do it for you ! @Chris__Roebuck

“Success is

about building

a WE not

ME culture

which

CARES”

@Chris__Roebuck

Step 2 :

Focus effort onto what delivers

success !

@Chris__Roebuck 31

Focus effort onto what delivers success

Understanding the BIG picture is critical to

effective focus of effort onto

key deliverables

50%

@Chris__Roebuck

For success you must be Entrepreneurial

Great functional knowledge

Mach 2:

Entrepreneurial

mindset

External mindset

Strategic understanding

Operational understanding

People / project/ financial knowledge

Entrepreneurial leadership

Personal responsibility

Belief in the purpose

now and in the future

Total focus on

customers

@Chris__Roebuck

Understand whole

organisation

Optimise risk management

Innovation & improvement

Efficiency & Simplicity

Building the brand

and the future@Chris__Roebuck

Engaging employees

EMOTIONAL

DRIVER

Engaging customers

@Chris__Roebuck

EMOTIONAL

DRIVER

People want to give their best !

“Why should people care about their boss or

the organisation if their boss and the

organisation hasn’t shown they care about

them ?”

@Chris__Roebuck

Key factors in success

@Chris__Roebuck 40

ME

BELIEF IN WHAT

I DO

CAPABILITY TO

DO IT

MY BOSS

BELIEF IN THEM

THEIR

CAPABILITY

ORGANISATION

BELIEF IN SNR

LEADERS

ORGANSIATIONAL

CAPABILITY

9 Principles of Agile Leadership

• Actions speak louder than words

• Improved thinking leads to improved outcomes

• Improvement via effective feedback

• Meaning and purpose for fulfilment

• Emotion is foundation of creativity and innovation

• Leadership at all levels

• Leaders empower

• Collaboration achieves more than individuals

• Great ideas come from anywhere

@Chris__Roebuck 42

THE

TRANSFORMATION

YOU NEED IS SO

SIMPLE

@Chris__Roebuck

The holistic solution…..

High performance

Customer focus Developing others for future

I CARE

Change, Cost

& Innovation Efficiency

Risk management

3 key actions to enable I CARE….

1.Core skills in place : time management, prioritisation, delegation, communicating, giving feedback.

2. Getting people to give their best - Simple day to day actions by every leader – inspiring their people.

3. Focusing the best on what delivers success” – Understanding how to focuses the best on to critical deliverables.

“Building an aligned community of effort and collaboration focused on effectively delivering

excellence to customers via capable people who CARE.”

Actions after this event

One action to make yourself a better leader

@Chris__Roebuck 46

Keep it simple and practical

Examples you can action now :

1. Regular team meetings :

– The inspirational vision for the team ? + 30%

– How do we contribute to the big picture ? + 33%

– How could we do better ? + 28%

2. Lunch and Learn for wider community ?

3. Individually as leaders (best boss list)

– Development plan + 37%

– Listen and ask for ideas + 26%

– Show you care + 24%

– Mentor people + 26%

700 individuals into 1 focused team

TWO KEYQUESTIONS

ON LEADERSHIP

COMMUNICATION

COMMITMENT

COLLABORATION

So simple, so powerful……

Serve to lead - Simple day to day actions

which show you can do the job and care for

your people so they willingly give you their

best.

LEADERSHIP + CAPABILTY

Two critical questions of leaders……

“Its about leaders making a difference

and transforming organisations and

lives.”

Enabling YOU, YOUR TEAM & ORGANISATION

Your FAMILY

Your COMMUNITY

To reach their full potential

Start

this

journey

NOW !

Imagine how inspiring a world would that be …

GOOD LUCK !

@Chris__Roebuck 51