Aloha to All,
We had an outstanding first year
of operation in 2015. It was great
to welcome and meet so many of
our owners over the past year. For
many of you it was a welcome back
greeting. It is always fun to see a familiar face back to
enjoy more time at your home on Maui. This past year
has allowed for the resort to mature and evolve into the
upscale Hawaiian destination we all envision it to be.
Our associates continue to be the one of our greatest
assets. Many of you have taken the time to provide
great feedback regarding the service and aloha that the
team has provided. It is great to share that info with the
associates; it is such a positive motivator. Many from our
opening team are still with us today. Some have moved
on to other opportunities elsewhere and others have
been promoted to new positions within the resort. This
year you may see that same smiling face in a different
location. The Hyatt Residence Club culture prides
itself on promotion from within, and seeing qualified
individuals being able to take steps to further their
careers with us is a great joy.
Your customer feedback, comments, letters and social
media postings have been great. We have been able to
use many of your suggestions and comments to modify
and streamline our operations. Change is good and we
will to continue to make positive changes to further
enhance the resort experience as we move forward.
Some upcoming changes already in the works for 2016
include the installation of boilers to improve the pool
heating. We are enhancing the F&B service bar and
taking steps to modify the front entrance area to assist in
better managing those rare days when we see inclement
weather. We look forward to seeing all of you at some
point over the year and hope that your travels bring
happiness to you and your family.
A Hui Ho (until we meet again),
Jim Cooper, Resort Manager
Book your week now! 1-800-GO-HYATT hyattresidenceclub.com
A Message from the Resort Manager
Hyat t Ka’anapali Beach
D E S T I N AT I O N2016 • Issue 1
Hyatt Ka’anapali Beach
Resort Update
CONTACT INFORMATIONResort Manager | James Cooper | [email protected] | Phone: +1 808.662.1000Director of Sales and Marketing | Michael Berliner | [email protected] | Phone: +1 808.662.4700
GENERAL INFORMATIONCheck-In: 4:00 p.m. | Check-Out: 10:00 a.m. | No Smoking, No Pets
A Message from the Sales and Marketing TeamThe team from Hyatt Ka’anapali Beach continues to
look for and create opportunities for our owners to get
the most out of their Hyatt Residence Club ownership
experience. Additionally, we have been able to assist
many owners in adding to their Residence Club portfolio
and expanding their vacation destination opportunities.
The Hyatt Residence Club continues to offer great
incentives for referrals, upgrades and new week purchases,
and we look forward to meeting you on your next stay.
Hyatt Ka’anapali Beach
Spotlight
E M P L O Y E E S P O T L I G H T
The Resort Engineering/Water Features Department
is a small group of nine skilled men tasked with the
huge responsibility of maintaining all of the physical
and mechanical components of the 131 resort units,
pools and food and beverage equipment. Each valued
associate has been selected to work here because of
their high level of skill and knowledge, their passion for
hospitality and their ability to provide aloha.
Water Features Team Our water features team is in charge of maintaining the
pools and ponds on the resort grounds, which include
five pools, two hot tubs and ponds. We are talking about
over 228,000 gallons of water that this team maintains
on a daily basis; working to keep it all clean and properly
balanced is a full-time job! The team receives frequent
recognition from guests and owners at the pool deck and
many positive mentions on our customer surveys. These
gentlemen take great pride in maintaining a clean and
safe environment for all.
Engineering Team Our Engineering Team has worked hard to learn and
maintain the systems ever since we opened the building.
They were instrumental in assisting the re-commissioning
of all the guest room appliances and major equipment
throughout the property.
Our small resort has more than a dozen pool pumps, a
chlorine generator, two 140-ton chillers, as well as solar
panels, generators and many other mechanical systems
that need to be maintained and monitored.
Add to that all the appliances and equipment in each
unit, and you can imagine the enormity of the tasks that
they handle!
The team now continues to perform preventative
maintenance on the major equipment in order to
maintain our LEED certification. These men also work to
master their authentic hospitality skills with each guest
and owner to ensure all have what is needed during these
important vacation days.
We have received many positive mentions on our
customer surveys and online reviews about their work
and we appreciate the feedback.
Hyatt Ka’anapali Beach
Spotlight
O W N E R S P O T L I G H T
Mr. & Ms. SmithHyatt Residence Club, Ka’anapali Beach Maui recently
had the honor of welcoming Michael and Reylen Smith
home for their first stay since becoming Hyatt Residence
Club Maui owners. The Smith family was gracious enough
to allow us to turn the spotlight on them as our second
family to be highlighted in our Destinations Newsletter.
Michael and Reylen have been coming to Maui for the
past six years, where they have stayed at Hyatt Ka’anapali
Beach. They loved it so much they decided to become
owners of Hyatt Residence Club, Ka’anapali Beach.
Michael shared, “When we started coming to Maui, it was
so laid back and very relaxing, making us fall in love with
the island.
“My wife is a nurse and she needed rest and relaxation
when and where we decided to vacation. When in Maui,
anywhere you look you see beauty. The freedom you
feel in Maui is nice, making this the perfect place for us
to relax while on vacation. That is why we keep coming
back, year after year — it never gets old.”
Reylen shared, “My husband and I have been coming
back to Maui for years, and we love it so much. We
became owners in 2014, when it was still under
construction. We love everything about the property,
including the well-appointed rooms, beautiful kitchens,
larger lanais, amazing views, the list goes on—the
Lahaina Provision Company marketplace is an excellent
addition, as well convenient if you don’t want to go off
property for eats, drinks, etc. The service cannot be
beat, from valet parking to the housekeeping and any
other service that we asked for; it was provided to us
with a quick response. The staff was so attentive to us,
the sharing of ‘Aloha’ was never left out when interacting
with us as owners and guests each and every chance they
had. We have no regrets for becoming an owner at Hyatt
Ka’anapali Beach.
“We are certain in the near future this property will be
the BEST at Ka’anapali Beach. We are very happy to be
part of this beautiful property, part of the Ohana.
“The location, the view and, of course, the infinity pool
truly make it the perfect holiday spot for us. My husband
and I love Ka’anapali Beach so much that deciding to be
part of this amazing place, to not only visit but also feel as
if we are welcomed home each and every time, is one of
the best things that we ever could have done.
“Right now this is our personal getaway; we are really
enjoying it and we are already excited to return back next
year. Anywhere you look there is beauty. It is the most
beautiful property in Ka’anapali. They did a great job
landscaping the grounds around the pool. Love it! Love
it! Love it! Too bad we have to wait another year to visit.
This is the only sad part for us. We love spending our
days by the pool enjoying the amazing service. As owners
we have our own lounge chairs set up for us daily with
VIP owner towels, waiting, ready to enjoy. Can’t get that
level of pool service anywhere else, I’m sure. It is those
little things, special attention to detail, that certainly
makes our vacation home at Hyatt Ka’anapali Beach the
best. Things we appreciate the most, as an owner, are
provided to you, at the same time, being recognized as
an owner throughout the stay really makes it feel like
‘home away from home.’
“Thank you to all the staff who made our stay
memorable.”
O N - S I T E A C T I V I T I E S U P D AT E
Fishing with Roger!One of our most popular activities is fishing in the Aloha
Creek! With Roger’s fishing experience, you are sure
to catch yourself some lunch (Just kidding! We catch
and release.). Siblings Cameron and Emma had a blast
catching the largest fish of the day. Great teamwork and
congratulations!
Hula LessonsIf you have never taken hula before, haven’t danced in a
while or would like to experience our style of hula, this
is the best place to start. In-depth instruction is given
on the first set of hula steps along with a few basic hand
motions with our Recreation team daily.
Hyatt Ka’anapali Beach
Resort News
Crab HuntingBring your flashlights and watch your toes! Crab hunting
at night is always a blast as Lauren leads you on an
adventure of a lifetime.
Fitness UpdateIn partnership with the Hyatt Regency Maui, the Hyatt
Ka’anapali Beach Resort is excited to announce a fitness
class that is available to all owners and guests! Our
innovative and exciting fitness schedule offers a wide
variety of classes, including the unique Beach Boot
Camp, H2O Boot Camp and Hula Fit. Currently, we
offer as many as five classes per day and classes change
weekly, so take a look at the schedule when you arrive so
you can stay fit while enjoying your vacation.
Your Key to the World.As an Interval member, you can trade your points for
new vacation experiences in exciting destinations
around the globe.
Just go to IntervalWorld.com, click the Exchange tab,
and begin searching for your perfect escape. If the
week you want is available, you will receive an instant
confirmation. If it’s not available, place a request and
allow Interval to do the searching for you.
The only hard part is deciding where to go!
Hyatt Ka’anapali Beach
Resort News
We take your vacations personally. Let
us know how we’re doing on TripAdvisor.
Like us at facebook.com/HyattResidenceClub/Check-in during your visits, tag us in
your fun #vacationenvy photos and let us know what you’re up to on property.
Hyatt Residence Club has gone SOCIAL! Share your experiences and photos with us.
Follow@HyattResidenceClub on Instagram. Share your best shots of our properties
by using #HyattResidenceClub.
Vacations are brief shining breaks where we escape the daily routine to rest, rejuvenate and reconnect resulting in memories that last a lifetime.
Now is the time to share your secret for extraordinary escapes. With our Hyatt by Invitation referral program, the people closest to you get a taste of membership—and you get rewarded if they join Hyatt Residence Club.*
Give them the key to the world!Share your Hyatt Residence Club Referral ID (available by calling your Member Services representative) and have your friends and family call us at 888.223.4416 to see if they qualify for a special vacation offer.
*�Members�and�their�referrals�must�meet�certain�qualification�to�participate�in�Hyatt�by�Invitation,�the�Hyatt�Residence�Club�referral�program.�To�view�the�complete�terms�and�conditions,�visit�hyattresidenceclub.com�and�log�into�the�Member�Clubhouse.�Any�of�your�friends�and�family�members�who�accept�a�vacation�offer�will�be�required�to�attend�a�90-minute�informal�presentation�on�Hyatt�Residence�Club.
Do you know someone who needs a vacation?
Hyatt Ka’anapali Beach
Vacationing News
From here you can see the world.Hyatt Residence Club members enjoy unparalleled
vacation opportunities in regionally inspired residential-
style properties with the quality of the Hyatt brand.
Membership in Hyatt Residence Club offers customized,
flexible travel options tailored to the most discriminating
of vacation lifestyles.
• Experience your Home Resort every year
• Exchange within the Hyatt Residence Club
collection of resorts
• Discover the world of Hyatt via the popular
Hyatt Gold Passport® guest loyalty program
• Explore new destinations through Interval
International’s network of more than 2,900
resorts worldwide
You love Maui. So why not invite your friends to fall in love, too?
Share the freedom of being on island time, the sweet
smell of ocean mist mixed with tropical hibiscus and the
luxurious amenities you can only find at your home-away-
from-home. Introduce your friends to Hyatt Ka’anapali
Beach Resort and you may be eligible for valuable
rewards when they join Hyatt Residence Club.
Know someone you think may love Hyatt Ka’anapali
Beach Resort just as much as you? Have them call
+1 808.280.7520 for more information about exclusive
referral vacation offers and how they can see the world
through Hyatt Residence Club.
Extraordinary Resorts
Exclusive Locations
HV Global Group, Inc. independently owns and manages the Hyatt Residence Club program and uses the Hyatt Vacation Ownership name and other Hyatt names and marks under license from an affi liate of Hyatt Hotels Corporation. The right to use the Hyatt names and marks shall cease if such license expires or is revoked or terminated. Hyatt Hotels Corporation and its affi li-ates make no representations, warranties, or guaranties with respect to the resort or the Hyatt Residence Club program. HV Global Group, Inc. is not an affi liate of Hyatt Hotels Corporation.
Call us or visit the website today – book your week now!
1-800-GO-HYATT
Highlands Inn, a Hyatt Residence Club Resort
Carmel, California
Hyatt Mountain LodgeAvon, Colorado
Hyatt Coconut PlantationBonita Springs, Florida
Hyatt Windward PointeKey West, Florida
Hyatt High Sierra LodgeIncline Village, Nevada
Northstar Lodge, Hyatt Residence Club
Truckee, California
The Residences at Park Hyatt Beaver Creek
Beaver Creek, Colorado
Hyatt Beach HouseKey West, Florida
Hyatt Siesta Key BeachSiesta Key, Florida
Hyatt Hacienda Del MarDorado, Puerto Rico
Hyatt Grand AspenAspen, Colorado
Hyatt Main Street StationBreckenridge, Colorado
Hyatt Sunset HarborKey West, Florida
Hyatt Wild Oak RanchSan Antonio, Texas
Hyatt Ka’anapali BeachMaui, Hawaii
Hyatt Piñon PointeSedona, Arizona