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2013 Global Assessment Trends Report - Engagement
one of
King’s College London - of organizations say
Engagement
in 2013.2
Benefits Research 2013 -
cited Employee Engagement as top issue shaping benefits.3
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1 http://www.hrmagazine.co.uk/hro/news/1076406/engaging-workforce-priority-hr-2013-report?elqTrack=true
2 http://www.mybinc.com/blog/employment-engagement/#.Ueq3T411_jI
3 http://www.employeebenefits.co.uk/benefits/staff-motivation/engagement-is-leading-focus-for-employers/101812.article
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2010 global engagement score was
(down from 20091)
of employees are now
disengaged or under engaged2
Number of fully engaged employees
dropped to
North America sees since
2008 3
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1. http://www.aon.com/attachments/thought-leadership/Trends_Global_Employee_Engagement_Final.pdf
2. http://www.prweb.com/releases/2011/10/prweb8866720.htm
3. http://www.hrreporter.com/articleview/18033-north-america-sees-lowest-levels-of-employee-engagement-since-2008-aon-hewitt
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http://www.gomadthinking.com/employee-engagement-a-priority-for-2013/
Access
to needed
resources, tools,
and support
An energizing environment
that promotes physical, emotional
and social well-being
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Engagement is a issue…
you have human in your department name…
Therefore… it is
problem Humanize Employee Engagement 8 8/19/2013
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it really your fault.
Unfortunately…
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… HRIS…
Talent Management…
Rewards and Recognition
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I’m sorry Dave,
I'm afraid I can’t do that.
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People who use social networks like
Facebook or Linkedin are to
know their neighbors and to
provide them companionship.
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http://bits.blogs.nytimes.com/2009/11/05/does-technology-reduce-social-isolation/
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"Took all my pills be dead soon bye bye everyone."
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Some of those people lived within walking distance of
Simone.“
"Everyone just carried on arguing with each other on
Facebook like it wasn't happening.
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A 2010 study found that
while nearly
report reading posts from a close friend that seemed like a cry for emotional help…
to see the distressed friend.
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http://m.theepochtimes.com/n2/technology/social-networking-isolation-college-students-facebook-myspace-twitter-44049.html
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The happiest
participants spent
and
than
the unhappiest
Happiest participants
had
and
1/3rd as much small talk as the unhappiest
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http://www.sciencedaily.com/releases/2010/03/100304165902.htm
The happy life is social and
conversationally deep rather than
solitary and superficial
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• Smoking 15 cigarettes a day
• Being an alcoholic
• Worse than not exercising
• Twice as harmful as obesity
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http://www.sciencedaily.com/releases/2010/07/100727174909.htm
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Social connections – friends, family, neighbors or colleagues –
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http://www.sciencedaily.com/releases/2010/07/100727174909.htm
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… online tools help people communicate with one
another,
digital
relationships carry misunderstandings & cause confusion.
Students report that at
least
they are uncertain whether the sender is joking or serious.
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In the real world,
These are the cues
we use to gauge
whether someone is
listening to us,
agrees with us, is
attracted to us, or
wants us to shut up.
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When Animal Kingdom opened in Orlando the first visitors complained that the real animals were not as "realistic" as the
animatronic creatures in other parts of Disneyworld.
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The need to find another human being to share one’s life with has always puzzled me. Maybe because I’m so interesting all by myself.
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Technology doesn’t handle
variability well.
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I was the
choice.
It calculated I had a 45% chance of survival,
Sarah only had 11% chance. That was somebody's baby.
A would
have known that.
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you are OK… They did not need to ask permission from anybody to do so.”
Herb Kelleher, founder of Southwest Airlines
“Colleen [Barret] is primarily responsible for the humanistic culture we have at Southwest… she
ascertained that
that would evolve in a given station.
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Products Manufacturing Efficiency Analytical
Services Flows Effectiveness Cross-functional
Silos Hierarchical Individual Isolation
Heuristic Intrinsic Social Relationships
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Passive Activism
People no longer need to take to
the streets to protest. They can
do so within the comfort of their
homes. Is it good to have passive
activism or is it just
adding unnecessary noise and
mislabeling comfortable
complacency?
http://thenextweb.com/insider/2011/10/30/are-new-technologies-making-us-happier/
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Can we culture
through our programs…
And yet
of the culture?
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The simple truth is that
technology is still a poor
substitute for human interaction.
Google—the company where
Mayer grew up—believes that
people needs to be together for
maximum productivity.
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Franz Boas, founder of American anthropology, maintained that the shared language of a
community is the most essential carrier of their common culture.
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Oral communication unites people in
groups. Writing and reading are
solitary activities that throw the
psyche back on itself.
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As Aristotle explained,
“When the storytelling in a culture
goes bad the result is decadence.”
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“When data is
ubiquitously accessible,
than the ability to place
these facts in context and
Daniel Pink, A Whole New Mind
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Idle chatter can be the social glue from which networks of trust and norms of reciprocity and potential social capital can emerge.
Howard Rheingold
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The key to successful communicating is realizing that
communication is an opportunity to motivate and
inspire, and all communication emotional
connection to make an impact. Bert Decker
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Creates psychological distance and negative physical affects Decreases communication clarity
Creates - relationships -Being there
and not being there Removes context around information reducing meaningful knowledge transfer
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1. Those who can do…
2. Aesop, Andersen and Grimm…
3. In Your Face…
4. Tech.2
5. Symbolize
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Aesop, Andersen, Suess and Grimm…
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“Ladies & Gentlemen
serving
Ladies &
Gentlemen”
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Turnover
15%
Decrease
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Creates a “family
tree” for new
employees that
includes staff
photos and a
map of the office.
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http://www.theglobeandmail.com/report-on-
business/careers/career-advice/life-at-work/companies-
shift-strategies-to-retain-employees/article13368016/
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Shirley!
Shirley, Shirley bo Birley Bonana fanna
fo Firley Fee fy mo Mirley,
Shirley!
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•Retention among frontline staff soared from 3% to 67% •The company had its 2 most profitable quarters ever
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Training
Story Telling
Face 2 Face
Technology
Symbols
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http://missboomerang19.deviantart.com/art/Internet-Killed-the-Video-Killed-the-Radio-Star-361589295
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that
designs jobs, or work systems or systems of employment or democratic processes,
Don Tapscott
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• Decrease caring behaviors
• Decrease recognition flexibility
• Increase our use of it as a substitute for reality
• Decrease your organization’s ability to communicate clearly
• Reduce the impact on future behaviors
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If an organization is nothing more than an instrument or a machine, used to enrich
the owners or top managers of the organization, then we would be justified to
show it
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http://www.leadingwithlift.com/blog/2013/03/20/work-life-enrichment-and-being-willing-to-die-for-the-organization-that-would-kill-you-for-caring/#sthash.bsr9Acni.dpuf
If, however, you think of an organization as being made up of the intersecting lives of human beings, each with his or her own wants, needs, hopes, desires, fears, and humanity…
a place where one can have a livelihood,
connect with a personal identity, and contribute to one’s own growth and to society’s as well.
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A place with human
beings
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Paul Hebert @IncentIntel
www.symbolist.com
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