HUMAN RELATIONS
WHAT IS HUMAN RELATIONS?
• IT IS THE STUDY OF WHY OUR BELIEFS, ATTITUDES, AND
BEHAVIORS SOMETIMES CAUSE RELATIONSHIP PROBLEMS IN OUR PERSONAL LIVES AND IN WORK-RELATED SITUATIONS.
THE DEVELOPMENT OF HUMAN RELATIONS MOVEMENT• IMPACT OF INDUSTRIAL
REVOLUTION• TAYLOR’S SCIENTIFIC
MANAGEMENT• MAYO'S HAWTHORNE
STUDIES
HUMAN RELATIONS IN THE AGE OF
INFORMATION
• INCREASES RELIANCE IN INFORMATION TECHNOLOGY OFTEN COMES AT A PRICE AND LESS HUMAN CONTACT
THE CHALLENGE OF
HUMAN RELATIONS
3 TYPES OF RELATIONSHIPS THAT EACH INDIVIDUAL MUST
MANAGE:
1. RELATIONSHIP WITHIN OURSELVES
2. ONE-TO-ONE RELATIONSHIPS
3. RELATIONSHIP WITHIN A GROUP
1. RELATIONSHIP WITHIN OURSELVES
2. ONE-TO-ONE RELATIONSHIPS
3. RELATIONSHIP WITHIN A GROUP
FORCES INFLUENCING BEHAVIOR AT
WORK
FORCES INFLUENCING BEHAVIOR AT WORK
1. ORGANIZATIONAL CULTURE=THE ORGANIZATIONAL CULTURE IS
THE COLLECTION OF SHARED VALUES, BELIEFS, RITUALS, STORIES AND MYTHS THAT FOSTER A FEELING OF COMMUNITY AMONG ORGANIZATIONAL MEMBERS.
FORCES INFLUENCING BEHAVIOR AT WORK
2. SUPERVISORY-MANAGEMENT INFLUENCE
= THE SUPERVISORS' PHILOSOPHY, COMPETENCE, AND LEADERSHIP STYLE ESTABLISH THE ORGANIZATION’S IMAGE IN THE EYES OF EMPLOYEES.
FORCES INFLUENCING BEHAVIOR AT WORK
3. WORK GROUP INFLUENCE= CAN SATISFY SOCIAL NEEDS= EMOTIONAL SUPPORT= PROVIDES ASSISTANCE IN
SOLVING PROBLEMS AND MEETING GOALS
FORCES INFLUENCING BEHAVIOR AT WORK
4. JOB INFLUENCE= WHEN WE FIND MEANING AND
FULFILLMENT IN OUR JOBS, WE BECOME MORE COMPLETE AS HUMAN BEINGS.
FORCES INFLUENCING BEHAVIOR AT WORK
5. PERSONAL CHARACTERISTICS OF THE WORKER
= EVERY WORKER BRINGS TO THE JOB A COMBINATION OF ABILITIES, INTERESTS, APTITUDES, VALUES AND EXPECTATIONS
FORCES INFLUENCING BEHAVIOR AT WORK
6. FAMILY INFLUENCE= FINDING EMPLOYERS WHO
TRULY SUPPORT WORK/LIFE BALANCE CAN BE DIFFICULT ESPECIALLY DURING A SLOWING ECONOMY.
MAJOR THEMES IN
HUMAN RELATIONS
1. COMMUNICATION
2. SELF-AWARENESS
3. SELF-ACCEPTANCE
4. MOTIVATION
5. TRUST
6. SELF-DISCLOSURE
7. CONFLICT RESOLUTION
HUMAN RELATIONS: BENEFIT YOU