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Customer Retention Rates

Increase them and get 25% or more profits

5% increase in customer

retention rate improves

profits by 25% to 95%

Harvard Business School

KEEP CUSTOMERS AWARE OF NEW PRODUCTS AND

PRODUCT IMPROVEMENTS

BEFORE THEY BUY FROM

COMPETITORS

Not every customer buys purely on price – treat your customers well

Keep in contact

with your customers

– make them feel you know

them personally

Also use rewards for

existing customers not just to

attract new ones

Read the full article at http://bit.ly/1w9m4Fz

www.startupsuccess.co.uk