How to Stop Conflict Before It Begins
Carrie Melissa JonesFounding Partner and COO, CMX
How Do We Get There?
1. Create and Share Guiding Principles
2. (Re) Write Your Community Guidelines
Communicate confidence
Write them in the affirmative
2 Use them to reinforce the positive
End with the consequences and clear-cut rules
1
3
3. Empower Your Moderators
Golden Rules for Creating Moderator Programs1. Create a moderator playbook informed by the Guiding
Principles.
2. Make moderators earn it: applications, interviews.
3. Thank them profusely.
4. Seek Ongoing, Proactive Feedback
Create a “Container” for Conflict1. Regular Surveying
2. Always-open anonymous reporting form
Ask: “What is your proposed solution?”
3. Report back
5. Take Care of Yourself
Self-Care Tips• Today! Turn to your neighbors and get a
lifeline - Power Admins Group• Create a personal “mantra”• Take a walk and breathe
The Full Framework:
Discussion