How modern M2M / IoT Architecture Building
Blocks change the Vending market and scale
for smaller companies
Andrea Ceiner
The Vending Market Introduction
€ • Handle cash or credit
# • Dispense hundreds of items
• Interact with customers
24/7 • Operate 24/7
@ • are located anywhere (industrial locations, supermarkets, gas stations)
The latest vending machines are sophisticated
The Vending Market Introduction
It is becoming vitally important
to improve efficiency in
inventory management,
stocking schedules and
routes, and equipment repair
and maintenance.
The Vending Market Introduction
Vending machine operators
need to collect data from the
machines and communicate
with them regularly to keep the
machines running, keep track
of sales, monitor key
functions, and serve their
customers effectively
The Vending Market Technology as a Growth Driver
Remote monitoring by Operators
The Vending Market Technology as a Growth Driver
The Vending Market Technology as a Growth Driver
• Micromarket growth
– M2M technology, security,
flexibility
• Cashless payment
• Machine capabilities
– Cold storage for healthy fare
– Warm delivery
• Information displays
• Calorie counts
The Vending Market
Top Priorities for Intelligent Vending Machines
by Geography
The Vending Market
• Mature market
– $7B industry in the United States alone
– In the US there is now one vending machine for every
55 people
– Globally, by 2015 the total number of vending units is
expected to reach 35.2 Million units
Overview and Trends
The Vending Market
This FLAT trend will
• Increase pressure on
costs
• Move the focus on
value added products &
services
Overview and Trends
The Vending Market
• Consumer taste and preference evolving
Overview and Trends
Willing to pay for convenience
Payment Options
Healthy alternatives
The Vending Market
• Regulations taking effect
– Affordable Care Act requires
calorie info displayed by 2015
(US)
Overview and Trends
The Vending Market
• Costs rising
– Merchandise cost
– Fuel costs
Overview and Trends
The Vending Market
• Competition increasing
– Convenience stores, coffee shops, fast
food restaurants with additional options
and extended hours
Overview and Trends
The Vending Market
OPERATORS ARE LOOKING FOR
• New services & revenue streams
– Better customer service / interaction with
customers
– Market data
– Advertising
Overview and Trends
The Vending Market
Logistic Machine
TODAY
Marketing Machine
TOMORROW
The big change
Vending
Machine
Multi-
Service
Gateway
The Vending Market “Logistic Machine Today – Marketing Machine Tomorrow”
Human
Machine
Interfaces
Smart Vending Machine
• Intelligence beyond PLCs
• Boards or Gateway Systems
• Remote management & monitoring
• Supply level monitoring – triggering re-supply in
time
Adding new services:
• Human machine interfaces / displays & camera for
interaction with the system
• Gathering of valuable data for portfolio optimization
and better customer experience
• New revenue streams (advertising)
• Fraud detection & prevention
• Preventive maintenance
Camera
The Internet of Things
• Powerful embedded systems
• Off the shelf, purpose built HW
• Virtualization technology
• Enterprise IT as-a-service
• M2M cloud computing platforms
• Open & Industry Standards
Leveraging Major Industry Trends and a Commoditization
of Distributed Systems in the Vending Market
Commoditization of
solutions for distributed
systems like in vending
APIs, Dashboards, Console, etc.
The Internet of Things Distributed Systems Architectural Overview
Consumers of
Data
M2M
Integration Platform
Multi-
Service
Gateways
Producers of
Data
Standard Interfaces
The Eurotech IoT Approach : E2E
Eurotech
End-To-End
Solution
Bits of Data from the field are very good and nutrient food
for the Business Applications Users
@
Traffic
Management
Energy
Management
Tram
Train Subway
The Internet of Things Vending & Reverse Vending Applications
Vending
Machine
Multi-
Service
Gateway
Vertical Market M2M Example Scenarios Vending (and Reverse Vending) M2M Integrations
Transportation
Human
Machine
Interfaces
M2M
Integration
Platform
Logistic /
Warehouse
Vertical Market Example Use Case Use Case: Vending Machine
Application:
A vending machine vendor was looking for a reliable communication
system (M2M Gateway) capable of collecting vital data from the vending
machines and to transfer securely that data into business intelligence
applications with the goal to optimize maintenance and operations.
The Eurotech offering allowed the maintenance team to implement
preventive maintenance procedures, improving the availability of the
vending machines. The remote management capabilities of the overall
solution (including Everyware Cloud) ensure flexible extension and
updating of the distributed systems in the field.
Key Success Factors:
Short time to market for the system
Everyware Cloud near real time data collection and
aggregation
Everyware Cloud and ESF remote management features
Reduced risk (total implementation)
Reduced Time-to-Market
Robust, small footprint M2M gateway with all required I/O
Products:
ReliaGATE 10-10
HW / SW Development
Services
Support
Vending Industry Example Use Case Use Case: Calorie Displays
Application:
Software company needed hardware for calorie display application to
retrofit for existing vending machines deployed throughout North America.
With cashless payment options including NFC support and magnetic stripe
reader for credit and debit cards, integrated with touchscreen display of
calorie information, vending machine operators can expect to increase
revenue for each machine while meeting regulatory requirements.
Remote management enables quick price adjustment to support
merchandise price changes as they happen, passing increases and
decreases both along to consumers.
Key Success Factors:
Pre-integrated components of hardware solution
Short time to market for new software application
EDC offers real time data collection and bidirectional
device management functions
Rugged hardware reduces maintenance costs
Products:
Custom Hardware w/
Integrated Display
HW / SW Development
Services
Support
Vertical Market Example Use Case Use Case: Reverse Vending Machine
Application:
Reverse vending machine vendor needed a rugged, reliable
communications gateway to exchange data from remote sites in harsh
environments with operations and maintenance centers.
Adding EDC to the solution allowed the IT team to eliminate plans to
expand data center equipment, power and space to manage and process
increased data traffic.
Data streams enable new functions, such as one-to-one advertising.
Key Success Factors:
Short time to market for hardware
EDC, offering real time data collection
Rugged hardware to reduce maintenance costs
Products:
Custom Rugged
Gateway
HW / SW Development
Services
Support
Vertical Market Example Use Case Use Case: Green House & Cool Chain Monitoring
Application:
The customer, a mid size company growing and selling vegetables
required a monitoring solution for their green houses (temperature, light,
humidity) and for their delivery trucks (temperature, cool chain monitoring).
The monitoring of both the green houses as well as the trucks is mainly to
protect the investments in terms of “goods”. The truck solution was
especially appealing because of the ability to react when a cooling system
fails before the load is lost.
Key Success Factors:
Short time to market due to EDC approach
ESF
Simple dashboards provided by Eurotech
Alarms sent when reaching temperature thresholds
Flexible hardware platform
Product:
Helios
Programmable
Edge Controller
Vertical Market Example Use Case Use Case: Warehouse Application
Application:
The customer needed a WinCE based hands free solution for a
warehousing application. Integral part of the solution had to be a barcode
scanning device.
Key Success Factors:
Rugged design
Battery operated
Low power consumption, long battery life
Ring-Scanner
Hands-free operation
Product:
WL-1100
Wrist Wearable Computer
The Vending Market Summary
Vending machine operators face tight competition,
rising merchandise costs, changing consumer
preferences and new regulations, making it vitally
important to improve efficiency in inventory
management, stocking schedules and routes, and
equipment repair and maintenance.
The Vending Market Summary
Eurotech offers a range of proven solutions to resolve
issues that are especially problematic for vending machine
operators:
• Short time to market, reduced risk, complexity & cost
• Remote device / application / machine management
• Reliable and detailed data collection
• Deep experience to the design smart display systems to
retrofit deployed vending machines
• Hardware integration for cashless payment applications
including magnetic stripe readers (MSR), RFID and NFC
readers
Be Smart ! … use Eurotech technologies
Field > Cloud > Business Application
The M2M Integration Platform
www.eurotech.com
Thank You!