2© 2014 Worksoft, Inc. www.worksoft.com
What is Business Process Validation?
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3© 2014 Worksoft, Inc. www.worksoft.com
21st Century Enterprise Application Landscape
ERP
CRM
SRM
SCM
PLM
Enterprise
Portal
SAP BusinessObjectsTM
SAP HANA®
Mobile
EPM (BPC)
Adobe Flex
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Constant Change = Exponential Testing Complexity
x x
Applications and
Technology
Devices and
Platforms
Business Process
Variations
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The Challenge:
Trying to solve a 21st Century Problem with 20th Century thinking
Complexity/Change
Effo
rt/C
ost
Test Automation
ToolsManual Testing
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Testing Pain
• Testing complexity is restricting business agility and innovation
• Inability to fully test leaves vulnerability to system failure
• A slower response to market/economic conditions than competitors
• Business and IT collaborate less
• Increasing audit and compliance challenges
• Agile development needs agile testing
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The Answer:
Solve a 21st Century Problem with 21st Century thinking
Complexity/Change
Effo
rt/C
ost
Test Automation
Tools
Worksoft
Certify
Manual Testing
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The Worksoft Difference
21st Century Technology for a 21st Century Problem
Can be used by business users
No programming skills required
Simple
Automate 60-70% of core business processes in 90 days or less
Rapid ROI
Fast
High resilience to changes
Simple maintenance
Resilient
True end-to-end business process validation Cross technologies and platforms
Multi-type of testing
Complete
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Strong Adoption
Danish
Defense
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CITRIX: A leader in mobile workspaces, providing virtualization,
mobility management, networking and cloud services
• BTS Landscape
Cloud based SaaS applications (SFDC, Marketo, Callidus)
Data Centre Hosted (SAP,MDM,BI)
Custom Web Applications
• BTS Customers Include:
Marketing
Sales & Channel ops
Back Office
Finance
Citrix Business Technology Solutions
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Citrix - The Results
• Improved business confidence in BTS capabilities.
• Demonstrated a substantial ROI
• Generated even more demand for their services.
• Increased operational efficiency.
• Expanding the testing coverage with automation served to reduce reliance on SMEs,
• Enabled SMEs to utilise their time more effectively on higher value activities.
• Improved business agility.
• Innovation and technology solutions delivered faster due to reducing testing time.
• Cost savings.
• UAT burden on business users was reduced
• More system defects were caught earlier.
• Mitigated technology risk & improved quality
• Reduced production defects
• Fewer problems for business users
• Better business execution for Citrix.
“A key strength of the Worksoft Certify platform is its ability to validate business processes across Citrix’ complex enterprise
application landscape, which includes both SAP and non-SAP systems such as in-house built, custom applications”
Moazzam Naim, Sr. QA Manager
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Metso: A global supplier of technology, automation and services
to customers in the mining, construction, and oil and gas
industries.
SAP ERP in 25 Countries
• Monthly and quarterly SAP updates
Manual test execution
• Typical monthly test pack for one module (SD):
44 tests each with 28 variants
90 Hours of SME time
Selected Worksoft Certify in May 2014
Metso
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Automation Objectives.
• Automate 80% to 90% of their end-to-end business process validations
Currently ~50%
• Move to “lights-out” testing over-night for daily business process validation
Integrated with SAP Solution manager
Dramatic reduction in manual effort.
• Certify automation is approximately 97% faster than their manual approach
• November release across 7 modules will save 300 Hours of testing
Risk Mitigation benefits.
• Comparison of Manual vs. Certify test results show poor quality of manual results.
• Significant reduction in risk of change
Increased agility and competitiveness.
• Testing performed more frequently and whenever needed.
• Increased agility to respond to business requirements.
• Increased competitiveness.
Metso - The Results
“A key learning of the project has been to understand how important testing truly is in order to deliver (technology) changes to
the production environment in a safe manner.” Krista Männistö - SAP Configuration Manager
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“Within three months, we’ve been able to automate more than 70 percent of our
critical business processes” - Jeff Duly, Dow Corning
“Tests that take 60 days, we could automate in a few hours. It doesn’t only work with
SAP – it works across boundaries.” - Kari Colombo, Kimberly-Clark
“Our biggest highlight is how much time we’re saving. We figure we’re saving 73
hours of our business analyst time during each of our iterations of formal test events.”
- Deborah Willoughby, Coca-Cola
“It [Certify] allows us to be more agile..” - Lori Etelamaki, Kraft Food Group
“Does Worksoft reduce the risk of deploying new technology? Absolutely.” - Lisa
Turnquist, Medtronic
“I can’t have 300 people continuously testing …… and not selling toothpaste!
That was our ultimate goal – to get the business out of the business of testing” -
Warren Kaufman, Colgate-Palmolive
Customer Quotes
18© 2014 Worksoft, Inc. www.worksoft.com
Staff Efficiency
48%
54,844 hours per year
Time Savings
$4M Annual
in quality assurance
Busines
s
Total Value of Worksoft Certify®
Benefits$11.4M
Net Present Value
of Worksoft Certify®
43%
Quality & Risk Mitigation
Customer &User Impacting
Defects
Fewer
FasterProjects
1 Year Payback Period
2014 IDC Worksoft Customer Survey and ROI Analysis
Customers Surveyed: Averages
• 19,557 SAP® users
• 34,273 employees
• $19.5 billion in revenues
• 317 end-to-end business
processes validated with
Worksoft Certify®
That’s every year
Less Oops. More
Success.
5.3 Weeks
Agility & Innovation
38% Shorter Testing Cycle Times
Proven Benefits