Housekeeping Management

10.2: Planning

Tools for Planning

• Area inventory lists

• Frequency schedules

• Performance standards

• Productivity standards

• Inventory levels

Area Inventory Lists

• Contain all the items within each area that need housekeeping’s attention

• Usually long and detailed

• Needs to be a separate inventory list for each type of guestroom

• Items in the list should be in the sequence in which room attendants will clean them and supervisors will inspect them

Frequency Schedule

• Show how often each item on the inventory list must be cleaned or maintained

• Items that must be cleaned daily or weekly become part of the routine cleaning cycle

• Items that are not cleaned or maintained as frequently become a part of the deep cleaning program

Performance Standards

• State what must be done and how it must be done

• Help ensure that all employees do their jobs consistently

• Need to be properly developed, effectively communicated, and consistently managed

• to properly develop a standard, managers gain consensus from the people who perform the tasks

• To effectively manage standards, there must be an inspection program and periodic performance evaluations

Productivity Standards Affect on Housekeeping Planning

• They determine how much work needs to be done while performance standards state how well it should be done

• Productivity standards vary among hotels. They are typically expressed as how many times the task can be performed in a standard work shift.

• To establish standard – EH needs to learn how long it takes an employee to perform each of the major tasks on the cleaning frequency schedule.

• Performance and productivity standards must be balanced so that labour costs are not too high but all of the work meets quality standards.

Wasted Time Activity

• Walk around the school once. • Represents how long it might take for a guestroom

attendant to walk from one of the guestrooms to the supply room.

• Determine average for class.• Multiply that number by 18. • If guestroom attendants were to pick up supplies only 3

times in a shift, that is how much time it would cost them each week.

• Divide that time by 60 (determining the number of hours wasted each week) and multiply it by $8.50. This is how much money it might cost a hotel.

Assignments

• AYL 10.2

• Workbook 10.2