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Helping Higher Education LeadersUnderstand IT:Resources For Presidents and SeniorExecutives
October 23, 2014
Diana Oblinger, President and CEO, EDUCAUSE
Joanne Dehoney, Chief of Staff, EDUCAUSE
Susan Grajek, Vice President of Data, Research, and Analytics, EDUCAUSE
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Today’s Session
Program purpose
Program purpose
Topics
Topics
Putting the ideas into practice
Putting the ideas into practice
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Poll Question – multiple choiceRate your institution’s president on his or
her understanding of technology as astrategic differentiator.4 – Deep understanding
3 – Above average understanding2 – Could be stronger 1 – Significant gap in understanding
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Program purpose
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The IT Foundations Program
. . . understand the strategic rolethat information technology playsin higher education.
Help senior higher educationleaders: presidents, provosts,trustees, and deans . . .
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raiseEfficiency and
Performance
improveLearning
Outcomesand College Completion
advanceResearch
andInnovation
Expand Affordable Access to Learning
Reduce Time to Degree
Increase
Institutional Cost-Effectiveness
Facilitate New
Forms ofDiscovery
Enable ResearchCollaboration and
Communities
Foster EffectiveLearning
E d u c a t i o
n a l
C h
a l l e n
g e s
T e c h n
o l o
g y
O p
p o r t u n i t i e
s
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Pilot of Executive Briefs
www.educause.edu/executive ‐briefs
Foundations provides strategic frameworkKey Questions uses data to stimulatediscussionFour topics
Online learningPersonal pathways Administrative systems
Cybersecurity
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Workshop Pilots
ActivitiesReadingsDiscussion guidePre-session questionnaire
Evaluation
Current modules
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Raise awareness and understanding of ITInform institutional strategic planning and riskmanagementSurface issues directly with non-IT senior leaders to pavethe way for campus conversations
Support EDUCAUSE members by :Establishing a common vocabulary and understanding ofIT’s strategic roleProviding resources members can use at their institutionsto communicate with key stakeholders
Program Goals
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Poll Question – multiple choice
Which campus leaders are you trying to
influence toward more significantunderstanding and investment in technology?(Select the top three in list to follow.)
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Online learningStudent success: Personalized pathways
Administrative systemsInformation security
Topics
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Online Learning: Where DigitalLiving and Education MeetFoundationsKey Questions
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improve
LearningOutcomes
and College Completion
improve
LearningOutcomes
and College Completion
improve
LearningOutcomes
and College Completion
Foster EffectiveLearning
Expand Access
Reduce Time toDegree
Foundations: Potential Impacts A broader range of students can beservedIncreased flexibility, efficiencyBetter use of resources
Ability to achieve greater scale
Engages faculty in refining practiceand the scholarship of teaching andlearning
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ApproachesBlended coursesFlipping the classroom
Remote instrumentation Adaptive learning environmentsGames
SimulationsMOOCs
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Open LearningInitiative
Lens on instructionaleffectiveness
Identify students whoneed interventionData collected for
feedback and analyticsInformation can beavailable in real-time
Example: Feedback to Instructor
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Online Courses by Carnegie ClassNumber of coursesoffered online
68% of institutions sayonline learning is of majorinterest for the institution
82% of institutions offer atleast several online courses53% offer a significantnumber of courses online
2013 ECAR Study on E-Learning, Bichsel.
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Value of Online CoursesStudents value online experiences
Students believe online experiences are valuable Applies to college and work
2013 ECAR Study on E-Learning, Bichsel.
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Growth of Learning Technologies
Projections fortechnology growth 2013
- 2017Hybrid and fully onlinecourses will increase
Mobile apps willsignificantly increase
2014 Top Ten Strategic IT Technologies, Grajek.
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E-Learning Maturity Index
Planning usesData allows comparison of more or less effective practicesMonitor progress
E-Learning Maturity Index
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Key Questions
Is online learning a priority for yourinstitution?Will online learning be more (or less)important to your institution in the next
three years?Which digital technologies are mostappropriate for your goals, and what areothers doing?
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Institutional Context Questions
How does your institution define “onlinelearning”?
Does your institution have a strong, commonvision for online learning?What are the strengths and weaknesses of thecurrent vision?Will online learning be more important to yourinstitution (or less) in the next 3 years?Does your institutional vision for onlinelearning include various modes like MOOCs?
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Summary for Online Learning
Broaden and clarify the definition of onlinelearning
It is more than a digital replica of F2FDefinitions are often hazyOnline does not imply lack of F2F
Data from online activities feeds analyticssystemsInstitutions need a digital presence in a digitalworld
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Questions
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Administrative Systems:Balancing Cost and ValueFoundationsKey Questions
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raise
Efficiency andPerformance
raise
Efficiency andPerformance
raise
Efficiency andPerformance
Foster self-service
Value from businessintelligence
IncreaseInstitutional Cost-
Effectiveness
Foundations: Strategic ImportanceImprove the operation of theuniversity as a business:
improve services andreduce the cost of servicedelivery
Analytics and businessintelligenceBusiness process re-
engineeringDe-duplication of servicesCloud services
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Loyola University ChicagoProblem: Proliferation of systemsRedesigned document processes
74% process improvement3.7 FTE savings
Example: Document Management
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Customization Conundrum
EDUCAUSE 2013 Core Data Survey.
CustomizationCustomization morecommon in oldersystemsDesire to move away
from customizationwith newerimplementations
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Business practicesPractices most needed for
administrative transformationwere reported effective inless than 25% of institutions:
Continuous improvementData-driven decisionmakingBusiness process
optimization
Readiness for Re-engineering
2013 ECAR Study on Assessing Your Fiscal Bandwidth, Dahlstrom.
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Projected future trendsMore applicationswill move to thecloud in the future
Administrative Technologies
2014 Top Ten Strategic IT Technologies, Grajek.
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AnalyticsBusiness
intelligencedashboards arebeing adoptedBy 2016-17 halfof institutionswill haveadministrative
analytics; only16% do today
Implementing Analytics
2014 Top Ten Strategic IT Technologies, Grajek.
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Institutional Context Questions
Has the cost of running the institution been apoint of discussion for the board?
If yes, has the cost of administrative systemsbeen considered?Is there strategic value to a discussion ofadministrative systems for your institution?
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Administrative Systems Summary
Institutions can reach beyond operational efficiency;administrative systems can add value throughanalytics and BITo improve cost effectiveness, institutions mustconfront customizationBusiness process reengineering can improve costeffectiveness but BPR requires transformationalpractices that few report are in placeChanging administrative systems will require a broad
institutional commitment
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Poll Question – short answer
What other IT topics do you think seniorleaders need to understand at your institution?
Current topics: Online learning; Student success/personalizedpathways; Administrative systems; Information security
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Putting the ideas into practice
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Initial Feedback
AASCU presidents felt material would bevaluable; planned to share it more broadlyafter the workshopMany of their questions were around “what
should I do”They want to know what questions to askWhen to jump in and when to wait
Some indicate they can’t communicate withtheir CIO
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Upcoming Workshops
CIC and NACUBO Chief Academic Officer andChief Financial Officer Institute
Achieving the Dream
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Poll Question – multiple choice
What next steps should we take with thisprogram and material?(Select all that apply in list to follow.)
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Executive Briefs
www.educause.edu/executive ‐briefs