HELP US HELP YOU

SUPPORT PORTALS

Yammer and LiveTiles Mosaic are the main platforms that customers and business partners rely on for

support on system issues.

• users will report issues and in real-time tech support will help

• the support team receives the detailed problem then liaisons with developers and global support to troubleshoot.

This produces the quickest, most comprehensive response for our customers and business partners. Another useful feature is the option to screen share, which allows tech

support to access a user’s display (with permission).

BENEFITS OF THE PORTAL

• Users can instantaneously see previous issues that have been solved

• Have the availability of private message conversations

• Privacy is also kept if users want to keep specific information from the Yammer community.

• Screenshots can be sent privately

• Offers creative freedom without the prolonged use of company bandwidth or scalability limits

• Presents users with the ability to create a functional, engaging and attractive customized dashboard

LiveTiles eliminates those frustrating issues we face daily, when things tend to get gummed up in the works;

it makes design easy to understand, easy to use and most importantly fun to play with.

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