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WHAT IS NET BANKING
NET BANKING
Are you still banking with your local bricks and mortar bank? Thinking
about going to a 100% onlinebanking institution? Its a decision many people are
making as an increasing number of people become internet savvy, but how do you
know if its the right decision for you?
An increasing amount offinancialproducts are being offered online, in order
to give consumers the flexibility of handling their banking needs twenty four hours
a day, seven days a week. Online banking wasnt meant to change peoples money
habits, but instead, is there to give you the option of bypassing the constraints of
local bank hours, helping you save on fees, and skipping much of the paper based
record keeping of traditional banking.
Online banks are often able to provide higher interest to savings account
holders and lower fees to their account holders. This is due to an online bank
having lower operating overhead through operating online rather than in an
establishment.
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Online banking (or Internet banking) allows customers to conduct
financial transactions on a secure website operated by their retail or virtual bank,
credit union or building society. Most of the attacks on online banking used today
are based on deceiving the user to steal login data and valid TANs. Two well
known examples for those attacks are phishingandpharming.Cross-site scripting
andkeylogger/Trojan horsescan also be used to steal login information.
A method to attack signature based online banking methods is to manipulate
the used software in a way, that correct transactions are shown on the screen and
faked transactions are signed in the background.
A recent FDIC Technology Incident Report, compiled from suspicious
activity reports banks file quarterly, lists 536 cases of computer intrusion, with an
average loss per incident of $30,000. That adds up to a nearly $16-million loss in
the second quarter of 2007. Computer intrusions increased by 150 percent between
the first quarter of 2007 and the second. In 80 percent of the cases, the source of
the intrusion is unknown but it occurred during online banking, the report states.
The most recent kind of attack is the so-calledMan in the Browserattack, where a
Trojan horsespermits a remote attacker to modify the destination account number
and also the amount.
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OVERVIEW
Onlinebankingis convenient, allowing you to pay your billsfrom the comfort of
your own home while skipping the expenseof postage. But isonline bankingsafe,
and are there disadvantages to working with your finances online? Before you
jump into the Internet banking craze, find out a little more about the benefits and
risks of banking on the World Wide Web.
AN INTRODUCTION
With cybercafs and kiosks springing up in different cities access to
the Net is going to be easy. Internet banking (also referred as e banking) is
the latest in this series of technological wonders in the recent past involving
use of Internet for delivery of banking products & services. Even the Morgan
Stanley Dean Witter Internet research emphasised that Web is more
important for retail financial services than for many other industries.
Internet banking is changing the banking industry and is having the
major effects on banking relationships. Banking is now no longer confined to
the branches were one has to approach the branch in person, to withdraw
cash or deposit a cheque or request a statement of accounts. In true Internet
banking, any inquiry or transaction is processed online without any reference
to the branch (anywhere banking) at any time. Providing Internet banking is
increasingly becoming a "need to have" than a "nice to have" service. The net
banking, thus, now is more of a norm rather than an exception in many
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developed countries due to the fact that it is the cheapest way of providing
banking.
Internet Banking facility, lets you to manage your finances in the
comfort of your home or your office as per your convenience. It is a Self-
Service Channel, which is available 24 hours a day and 365 days a year in an
absolutely simple, friendly but secured environment.
A mere touch of a button or click of a mouse makes you accessible to a host
of Banking Services, called Fingertip Banking. You can carryout your
banking transactions safely and with total confidentiality by enjoying online
banking without wasting your time or losing your peace of mind.
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Unlike PC banking, Internet banking does not require proprietary software or
access to a private network. Any customer who has arranged their own Internet
access facilities can participate. One effect of the trend towards Internet banking is
to level the playing field so that even smaller financial institutions can offer the
type of sophisticated services customers would normally expect only from a large
bank.
According to the new report, more than 22 million customers logged in to accounts
at the top 10 US banks during the first quarter, a 29 percent jump from the same
period last year. In the first quarter, about 4.6 million people used online bill
payment services offered by country's top 10 banks. The use of these services rose
37 percent compared with the same period last year.
Growth of broadband access and marketing strategies of the abn have led to the
increase in the online banking transactions in US. ComScore Networks has done a
research study and has reported that online banking and bill payment are among
the Internet's fastest-growing applications.
An American study conducted last year by Booz-Allen projects that by the year
2000, 16 million US households will be using Internet banking. While these
numbers do not appear to be significant as compared to the total population, each
Internet user is projected to be 50-250% more profitable than the average banking
customer. It is expected that these Internet customers will be some of the banking
systems most profitable customers representing close to 30% of all retail bankingprofits. The study projects that by 1999, 1,500 banks will have Internet Web sites
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to the economic role that a bank plays, it issues money in the form of banknotes
and current accounts. Banks act as both collection and paying agents for customers
therefore it helps in settlement of payments. Because banks lend money they help
in credit quality improvement. So think for a second, what would happen to the
economic setup if the banks just stop working.
Banks also play many commercial roles. They issue banknotes which are
promissory notes issued by a banker and are payable to bearer on demand. They
process payments through internet banking and telegraphic transfer. Banks also
issues drafts and checks
They accept money on term deposit and lend money through overdraft and
installment loan. Banks guarantees, performance bonds and securities underwriting
commitments and they also provide documentary and standby letters of credit for
trade financing. They also act as safe keeper of documents and other items in safe
deposit boxes
They carry out currency exchange. They are called 'financial supermarket' because
they are a place for the sale, distribution or brokerage of unit trusts, insurance and
similar financial products. There are many channels through which a bank operates
such as video and telephone banking, branches, ATM, mail, online banking and
now with mobile banking as well.
Banks are of different types depending on the type of function they are carrying
out. The bank dealing with the deposits and loans is called a commercial bank. The
ones dealing with services to mid-market business is known as business banking.
The banks that are directed to providing services to individuals are called private
banks. The banks that are located in other areas with low regulations and taxes are
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known to be carrying out offshore banking. When it is based on the Islamic
principles it is called Islamic banking.
With the advancement in technology, like other things, banks have also gone
online. Online banks have become a great blessing for everyone dealing with a
bank. An internet bank is one which offers its customers all the services online.
They do not have to get out of the chair to make a financial transaction. They can
do it just with a click of the computer mouse. Internet banks are very convenient,
fast, effective and efficient. In short, a complete package just a click away. A
customer does pay some bank charges for this facility.
For the online banking customer, the convenience factor rates high. No longer does
a person have to wait for the bank statement to arrive in the mail to check account
balances. One can check the balance every day just by logging onto one's account.
In addition to checking balances and transactions, one can catch discrepancies in
the account right away and deal with them swiftly. The best part is that this can be
done anywhere! As long as one has Internet access, one can practice online
banking.
Since bills are paid online, the necessity of writing checks, affixing postage and
posting the payment in the mail is eliminated. Once the amount is entered and the
payee is checked off, the funds are automatically deducted from the payer's choice
of account.
Since the cost to the bank is minimal, the cost to the consumer, in many cases, is
also minimal. While there is usually a fee for online banking, it can be extremely
low. Those who partake in online banking all agree it's worth every penny. Not
having to spend all Saturday morning standing in a crowded bank line is
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justification for most. It can even pay for itself since costs like postage and ATM
fees are reduced.
Online banking also eliminates paper waste, which is a plus not only for those who
have to handle all the paper work, but also for the environment.
Of course, there are also cons.
Security is always an issue with Internet transactions. Although information is
encrypted, and the chances of your account being hacked are slim, it happens.
Banks pay big bucks to install high tech firewalls. Chances are your money is in
good hands.
You're also missing the personal service. No smiling teller or representative hands
you a receipt. Instead, except for what's printed into your account, all the
paperworkis up to you. Always print copies of important transactions.
If you have to deposit cash or checks, you'll still have to spend time at the ATM.
unless a payment to you is directly deposited, this is one thing you'll always have
to handle manually
Definition:-
A system allowing individuals to perform banking activities at home, via the
internet. Some online banks are traditional banks which also offer online banking,
while others are online only and have no physical presence. Online banking
through traditional banks enable customers to perform all routine transactions, such
as account transfers, balance inquiries,bill payments, and stop-payment requests,
and some even offer online loan and credit card applications. Account information
can be accessed anytime, day or night, and can be done from anywhere. A few
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online banks update information in real-time, while others do it daily. Once
information has been entered, it doesn't need to be re-entered for similar
subsequent checks, and future payments can be scheduled to occur automatically.
Many banks allow for file transfer between their program and popular accounting
software packages, to simplify record keeping. Despite the advantages, there are a
few drawbacks. It does take some time to set up and get used to an online account.
Also, some banks only offer online banking in a limited area. In addition, when an
account holder pays online, he/she may have to put in a checkrequest as much as
two weeks before the payment is due, but the bankmay withdraw the money from
the account the day that request is received, meaning the person has lost up to two
weeks of interest on that payment. Online-only banks have a few additional
drawbacks: an account holder has to mail in deposits (other than direct deposits),
and some services that traditional banks offer are difficult or impossible for online-
only banks to offer, such as traveler's checks and cashier's checks.
Features
Online banking solutions have many features and capabilities in common, but
traditionally also have some that are application specific.
The common features fall broadly into several categories
Transactional (e.g., performing a financial transaction such as an account toaccount transfer, paying a bill, wire transfer... and applications... apply for a
loan, new account, etc.)
o Electronic bill presentment and payment - EBPP
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o Funds transfer between a customer's own checking and savingsaccounts, or to another customer's account
o Investment purchase or saleo Loan applications and transactions, such as repayments
Non-transactional (e.g., online statements, check links, co browsing, chat)o Bank statements
Financial Institution Administration - Support of multiple users having varying levels of authority Transaction approval process Wire transfer
Features commonly unique to Internet banking include
Personal financial management support, such as importing data into personalaccounting software. Some online banking platforms support account
aggregation to allow the customers to monitor all of their accounts in one
place whether they are with their main bank or with other institutions.
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BRIEF PROFILE OF HDFC:-
FULL NAME: Housing Development Finance Corporation
LOGO:
BRANCHES: 2000 Branches
HEADQUARTERS:
ADD: Ramon house, 169,
Backbay reclamation,
H.T.Parekh marg,
Churchgate, Mumbai - 400020.
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1.1 INTRODUCTION
HDFC Bank Limited (BSE: 500180, NSE: HDFCBANK, NYSE: HDB) is a
major Indian financial services company based in India, incorporated in August
1994, after the Reserve Bank of India allowed establishing private sector banks.
The Bank was promoted by the Housing Development Finance Corporation, a
premier housing finance company (set up in 1977) of India. HDFC Bank has 1,725
branches and over 5,000 ATMs, in 780 cities in India, and all branches of the bank
are linked on an online real-time basis. As of 30 September 2008 the bank had total
assets of Rs.1006.82 billion. For the fiscal year 2010-11, the bank has reported net
profit of 3,926.30 crore (US$875.56 million), up 33.1% from the previous fiscal.
Total annual earnings of the bank increased by 20.37% reaching at 24,263.4 crore
(US$5.41 billion) in 2010-11.
The Housing Development Finance Corporation Limited (HDFC) was amongst the
first to receive an 'in principle' approval from the Reserve Bank of India (RBI) to
set up a bank in the private sector, as part of the RBI's liberalisation of the Indian
Banking Industry in 1994. The bank was incorporated in August 1994 in the name
of 'HDFC Bank Limited', with its registered office in Mumbai, India. HDFC Bank
commenced operations as a Scheduled Commercial Bank in January 1995.
HDFC Bank is a young and dynamic bank, with a youthful and enthusiastic team
determined to accomplish the vision of becoming a world-class Indian bank.
HDFC bank business philosophy is based on four core values - Customer Focus,
Operational Excellence, Product Leadership and People. We believe that the
ultimate identity and success of our bank will reside in the exceptional quality of
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our people and their extraordinary efforts. For this reason, we are committed to
hiring, developing, motivating and retaining the best people in the industry. It is
one of the Big Four banks of India, along with State Bank of India, ICICI Bank
and Punjab National Bankits main competitors.
HDFC Bank Limited
Type Public
Traded as
BSE: 500180
NSE: HDFCBANK
NYSE: HDB
IndustryBanking
Financial services
Founded August 1994
Headquarters Mumbai, India
Area served Worldwide
Key peopleAditya Puri (MD)
Deepak parekh(Chairman)
Products
Finance and insurance
Investment Banking
Commercial Banking
Retail Banking
Private Banking
Asset Management
http://en.wikipedia.org/wiki/Big_Four_(banks)#Indiahttp://en.wikipedia.org/wiki/State_Bank_of_Indiahttp://en.wikipedia.org/wiki/ICICI_Bankhttp://en.wikipedia.org/wiki/Punjab_National_Bankhttp://en.wikipedia.org/wiki/Types_of_business_entityhttp://en.wikipedia.org/wiki/Public_companyhttp://en.wikipedia.org/wiki/Ticker_symbolhttp://en.wikipedia.org/wiki/Bombay_Stock_Exchangehttp://www.bseindia.com/bseplus/StockReach/AdvanceStockReach.aspx?scripcode=500180http://en.wikipedia.org/wiki/National_Stock_Exchange_of_Indiahttp://www.nseindia.com/marketinfo/companyinfo/companysearch.jsp?cons=HDFCBANK§ion=7http://en.wikipedia.org/wiki/New_York_Stock_Exchangehttp://www.nyse.com/about/listed/quickquote.html?ticker=hdbhttp://en.wikipedia.org/wiki/Bankinghttp://en.wikipedia.org/wiki/Financial_servicehttp://en.wikipedia.org/wiki/Mumbaihttp://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Managing_Directorhttp://en.wikipedia.org/wiki/Finance_and_insurancehttp://en.wikipedia.org/wiki/Investment_Bankinghttp://en.wikipedia.org/wiki/Commercial_Bankinghttp://en.wikipedia.org/wiki/Retail_Bankinghttp://en.wikipedia.org/wiki/Private_Bankinghttp://en.wikipedia.org/wiki/Asset_Managementhttp://en.wikipedia.org/wiki/Asset_Managementhttp://en.wikipedia.org/wiki/Private_Bankinghttp://en.wikipedia.org/wiki/Retail_Bankinghttp://en.wikipedia.org/wiki/Commercial_Bankinghttp://en.wikipedia.org/wiki/Investment_Bankinghttp://en.wikipedia.org/wiki/Finance_and_insurancehttp://en.wikipedia.org/wiki/Managing_Directorhttp://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Mumbaihttp://en.wikipedia.org/wiki/Financial_servicehttp://en.wikipedia.org/wiki/Bankinghttp://www.nyse.com/about/listed/quickquote.html?ticker=hdbhttp://en.wikipedia.org/wiki/New_York_Stock_Exchangehttp://www.nseindia.com/marketinfo/companyinfo/companysearch.jsp?cons=HDFCBANK§ion=7http://en.wikipedia.org/wiki/National_Stock_Exchange_of_Indiahttp://www.bseindia.com/bseplus/StockReach/AdvanceStockReach.aspx?scripcode=500180http://en.wikipedia.org/wiki/Bombay_Stock_Exchangehttp://en.wikipedia.org/wiki/Ticker_symbolhttp://en.wikipedia.org/wiki/Public_companyhttp://en.wikipedia.org/wiki/Types_of_business_entityhttp://en.wikipedia.org/wiki/Punjab_National_Bankhttp://en.wikipedia.org/wiki/ICICI_Bankhttp://en.wikipedia.org/wiki/State_Bank_of_Indiahttp://en.wikipedia.org/wiki/Big_Four_(banks)#India7/31/2019 Hdfc Net Banking (Nagesh Dhawale)
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Mortgages
Credit Cards
Revenue
24,628.38 crore
(US$5.49 billion) (2011)
Operating
income
7,885.28 crore
(US$1.76 billion) (2011)
Profit
4,017.69 crore
(US$895.94 million)
(2011)
Total assets $53.670 billion (2010)
Total equity $6.787 billion (2010)
Employees 51,888 (2010)
Website HDFCBank.com
HISTORY
HDFC Bank was incorporated in 1994 by Housing Development Finance
Corporation Limited (HDFC), India's largest housing finance company. The Bank
started operations as a scheduled commercial bank in January 1995 under the RBI's
liberalisation policies.
http://en.wikipedia.org/wiki/Mortgageshttp://en.wikipedia.org/wiki/Credit_Cardshttp://en.wikipedia.org/wiki/Crorehttp://en.wikipedia.org/wiki/United_States_dollarhttp://en.wikipedia.org/wiki/Earnings_before_interest_and_taxeshttp://en.wikipedia.org/wiki/Earnings_before_interest_and_taxeshttp://en.wikipedia.org/wiki/Earnings_before_interest_and_taxeshttp://en.wikipedia.org/wiki/Crorehttp://en.wikipedia.org/wiki/United_States_dollarhttp://en.wikipedia.org/wiki/Net_incomehttp://en.wikipedia.org/wiki/Crorehttp://en.wikipedia.org/wiki/United_States_dollarhttp://en.wikipedia.org/wiki/Assethttp://en.wikipedia.org/wiki/Assethttp://en.wikipedia.org/wiki/Equity_(finance)http://www.hdfcbank.com/http://www.hdfcbank.com/http://en.wikipedia.org/wiki/Equity_(finance)http://en.wikipedia.org/wiki/Assethttp://en.wikipedia.org/wiki/United_States_dollarhttp://en.wikipedia.org/wiki/Crorehttp://en.wikipedia.org/wiki/Net_incomehttp://en.wikipedia.org/wiki/United_States_dollarhttp://en.wikipedia.org/wiki/Crorehttp://en.wikipedia.org/wiki/Earnings_before_interest_and_taxeshttp://en.wikipedia.org/wiki/Earnings_before_interest_and_taxeshttp://en.wikipedia.org/wiki/United_States_dollarhttp://en.wikipedia.org/wiki/Crorehttp://en.wikipedia.org/wiki/Credit_Cardshttp://en.wikipedia.org/wiki/Mortgages7/31/2019 Hdfc Net Banking (Nagesh Dhawale)
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Times Bank Limited (owned by Bennett, Coleman & Co. / Times Group) was
merged with HDFC Bank Ltd., in 2000. This was the first merger of two private
banks in India. Shareholders of Times Bank received 1 share of HDFC Bank for
every 5.75 shares of Times Bank.
In 2008 HDFC Bank acquired Centurion Bank of Punjab taking its total branches
to more than 1,000. The amalgamated bank emerged with a base of about Rs.
1,22,000 crore and net advances of about Rs.89,000 crore. The balance sheet size
of the combined entity is more than Rs. 1,63,000 crore. 1994 The Bank was
Incorporated on 30th August.
HDFC Bank was the first private sector bank to be authorised by the Central Board of
Direct Taxes (CBDT) as well as the Reserve Bank of India for collection of direct tax.
We, at present, provide this facility through 322 branches.
BUSINESS FOCUS
HDFC Bank deals with three key business segments. - Wholesale Banking Services,
Retail Banking Services, Treasury. It has entered the banking consortia of over 50
corporates for providing working capital finance, trade services, corporate finance,
and merchant banking. It is also providing sophisticated product structures in areas of
foreign exchange and derivatives, money markets and debt trading and equity
research.
Wholesale banking servicesBlue-chip manufacturing companies in the Indian corp. to small & mid-sized
corporates and agri-based businesses. For these customers, the Bank provides a wide
range of commercial and transactional banking services, including working capital
http://en.wikipedia.org/w/index.php?title=Times_Bank&action=edit&redlink=1http://en.wikipedia.org/wiki/Centurion_Bank_of_Punjabhttp://openwindow%28%22/applications/locator/directtax.asp%22,%22%22,%22width=640,height=380,scrollbars=yes%20,menubar=no,location=no,left=0,top=0%22)http://en.wikipedia.org/wiki/Working_capitalhttp://en.wikipedia.org/wiki/Corporate_financehttp://en.wikipedia.org/wiki/Merchant_bankinghttp://en.wikipedia.org/wiki/Merchant_bankinghttp://en.wikipedia.org/wiki/Corporate_financehttp://en.wikipedia.org/wiki/Working_capitalhttp://openwindow%28%22/applications/locator/directtax.asp%22,%22%22,%22width=640,height=380,scrollbars=yes%20,menubar=no,location=no,left=0,top=0%22)http://en.wikipedia.org/wiki/Centurion_Bank_of_Punjabhttp://en.wikipedia.org/w/index.php?title=Times_Bank&action=edit&redlink=17/31/2019 Hdfc Net Banking (Nagesh Dhawale)
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finance, trade services, transactional services, cash management, etc. The bank is also
a leading provider for its to corporate customers, mutual funds, stock exchange
members and banks.
Retail banking servicesHDFC Bank was the first bank in India to launch an International Debit Card in
association with VISA (VISA Electron) and issues the Mastercard Maestro debit card
as well. The Bank launched its credit card business in late 2001. By March 2009, the
bank had a total card base (debit and credit cards) of over 13 million. The Bank is also
one of the leading players in the merchant acquiring business with over 70,000
Point-of-sale (POS) terminals for debit / credit cards acceptance at merchant
establishments. The Bank is positioned in various net based B2C opportunities
including a wide range of internet banking services for Fixed Deposits, Loans, Bill
Payments, etc.
TreasuryWithin this business, the bank has three main product areas - Foreign Exchange and
Derivatives, Local Currency Money Market & Debt Securities, and Equities. These
services are provided through the bank's Treasury team. To comply with statutory
reserve requirements, the bank is required to hold 25% of its deposits in government
securities. The Treasury business is responsible for managing the returns and market
risk on this investment portfolio.
7/31/2019 Hdfc Net Banking (Nagesh Dhawale)
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CUSTOMERS IN BANKS
When we talk about customer service, we tend to think it as a very simple issue of
customer satisfaction. However its very complex issue because customers in banks
comes from all walks of life:
From poorest to richest Youngest to oldest Illiterate to highly educated Sweeper to Chief Executive
Individual to Corporate People from all regions, religion, caste, age, service, profession etc People from different background, culture, temperament and ego level.
All customers from different backgrounds have different expectations. Unless the
service standards fit to each persons expectations, he will not be satisfied. Therefore
one has to understand each type of customer thoroughly to be able to providecustomer specific services.
7/31/2019 Hdfc Net Banking (Nagesh Dhawale)
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CHAPTER -1INTRODUCTION
BRIEF PROFILE:
FULL NAME: Housing Development Finance Corporation
LOGO:
BRANCHES: 2000 Branches
HEADQUARTERS:
ADD: Ramon house, 169,
Backbay reclamation,
H.T.Parekh marg,
Churchgate, Mumbai - 400020.
http://en.wikipedia.org/wiki/Housing_Development_Finance_Corporationhttp://en.wikipedia.org/wiki/Housing_Development_Finance_Corporationhttp://en.wikipedia.org/wiki/Housing_Development_Finance_Corporation7/31/2019 Hdfc Net Banking (Nagesh Dhawale)
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1.1 INTRODUCTION
HDFC Bank Limited (BSE: 500180, NSE: HDFCBANK, NYSE: HDB) is a
major Indian financial services company based in India, incorporated in August
1994, after the Reserve Bank of India allowed establishing private sector banks.
The Bank was promoted by the Housing Development Finance Corporation, a
premier housing finance company (set up in 1977) of India. HDFC Bank has 1,725
branches and over 5,000 ATMs, in 780 cities in India, and all branches of the bank
are linked on an online real-time basis. As of 30 September 2008 the bank had total
assets of Rs.1006.82 billion. For the fiscal year 2010-11, the bank has reported net
profit of 3,926.30 crore (US$875.56 million), up 33.1% from the previous fiscal.
Total annual earnings of the bank increased by 20.37% reaching at 24,263.4 crore
(US$5.41 billion) in 2010-11.
The Housing Development Finance Corporation Limited (HDFC) was amongst the
first to receive an 'in principle' approval from the Reserve Bank of India (RBI) to
set up a bank in the private sector, as part of the RBI's liberalisation of the Indian
Banking Industry in 1994. The bank was incorporated in August 1994 in the name
of 'HDFC Bank Limited', with its registered office in Mumbai, India. HDFC Bank
commenced operations as a Scheduled Commercial Bank in January 1995.
HDFC Bank is a young and dynamic bank, with a youthful and enthusiastic team
determined to accomplish the vision of becoming a world-class Indian bank.
HDFC bank business philosophy is based on four core values - Customer Focus,
Operational Excellence, Product Leadership and People. We believe that the
ultimate identity and success of our bank will reside in the exceptional quality of
http://en.wikipedia.org/wiki/Bombay_Stock_Exchangehttp://www.bseindia.com/bseplus/StockReach/AdvanceStockReach.aspx?scripcode=500180http://en.wikipedia.org/wiki/National_Stock_Exchange_of_Indiahttp://www.nseindia.com/marketinfo/companyinfo/companysearch.jsp?cons=HDFCBANK§ion=7http://en.wikipedia.org/wiki/New_York_Stock_Exchangehttp://www.nyse.com/about/listed/quickquote.html?ticker=hdbhttp://en.wikipedia.org/wiki/Financial_servicehttp://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Reserve_Bank_of_Indiahttp://en.wikipedia.org/wiki/Housing_Development_Finance_Corporationhttp://en.wikipedia.org/wiki/Assetshttp://en.wikipedia.org/wiki/Crorehttp://en.wikipedia.org/wiki/United_States_dollarhttp://en.wikipedia.org/wiki/Crorehttp://en.wikipedia.org/wiki/United_States_dollarhttp://en.wikipedia.org/wiki/United_States_dollarhttp://en.wikipedia.org/wiki/Crorehttp://en.wikipedia.org/wiki/United_States_dollarhttp://en.wikipedia.org/wiki/Crorehttp://en.wikipedia.org/wiki/Assetshttp://en.wikipedia.org/wiki/Housing_Development_Finance_Corporationhttp://en.wikipedia.org/wiki/Reserve_Bank_of_Indiahttp://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Financial_servicehttp://www.nyse.com/about/listed/quickquote.html?ticker=hdbhttp://en.wikipedia.org/wiki/New_York_Stock_Exchangehttp://www.nseindia.com/marketinfo/companyinfo/companysearch.jsp?cons=HDFCBANK§ion=7http://en.wikipedia.org/wiki/National_Stock_Exchange_of_Indiahttp://www.bseindia.com/bseplus/StockReach/AdvanceStockReach.aspx?scripcode=500180http://en.wikipedia.org/wiki/Bombay_Stock_Exchange7/31/2019 Hdfc Net Banking (Nagesh Dhawale)
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our people and their extraordinary efforts. For this reason, we are committed to
hiring, developing, motivating and retaining the best people in the industry. It is
one of the Big Four banks of India, along with State Bank of India, ICICI Bank
and Punjab National Bankits main competitors.
HDFC Bank Limited
Type Public
Traded as
BSE: 500180
NSE: HDFCBANK
NYSE: HDB
IndustryBanking
Financial services
Founded August 1994
Headquarters Mumbai, India
Area served Worldwide
Key peopleAditya Puri (MD)
Deepak parekh(Chairman)
Products
Finance and insurance
Investment Banking
Commercial Banking
Retail Banking
Private Banking
Asset Management
http://en.wikipedia.org/wiki/Big_Four_(banks)#Indiahttp://en.wikipedia.org/wiki/State_Bank_of_Indiahttp://en.wikipedia.org/wiki/ICICI_Bankhttp://en.wikipedia.org/wiki/Punjab_National_Bankhttp://en.wikipedia.org/wiki/Types_of_business_entityhttp://en.wikipedia.org/wiki/Public_companyhttp://en.wikipedia.org/wiki/Ticker_symbolhttp://en.wikipedia.org/wiki/Bombay_Stock_Exchangehttp://www.bseindia.com/bseplus/StockReach/AdvanceStockReach.aspx?scripcode=500180http://en.wikipedia.org/wiki/National_Stock_Exchange_of_Indiahttp://www.nseindia.com/marketinfo/companyinfo/companysearch.jsp?cons=HDFCBANK§ion=7http://en.wikipedia.org/wiki/New_York_Stock_Exchangehttp://www.nyse.com/about/listed/quickquote.html?ticker=hdbhttp://en.wikipedia.org/wiki/Bankinghttp://en.wikipedia.org/wiki/Financial_servicehttp://en.wikipedia.org/wiki/Mumbaihttp://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Managing_Directorhttp://en.wikipedia.org/wiki/Finance_and_insurancehttp://en.wikipedia.org/wiki/Investment_Bankinghttp://en.wikipedia.org/wiki/Commercial_Bankinghttp://en.wikipedia.org/wiki/Retail_Bankinghttp://en.wikipedia.org/wiki/Private_Bankinghttp://en.wikipedia.org/wiki/Asset_Managementhttp://en.wikipedia.org/wiki/Asset_Managementhttp://en.wikipedia.org/wiki/Private_Bankinghttp://en.wikipedia.org/wiki/Retail_Bankinghttp://en.wikipedia.org/wiki/Commercial_Bankinghttp://en.wikipedia.org/wiki/Investment_Bankinghttp://en.wikipedia.org/wiki/Finance_and_insurancehttp://en.wikipedia.org/wiki/Managing_Directorhttp://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Mumbaihttp://en.wikipedia.org/wiki/Financial_servicehttp://en.wikipedia.org/wiki/Bankinghttp://www.nyse.com/about/listed/quickquote.html?ticker=hdbhttp://en.wikipedia.org/wiki/New_York_Stock_Exchangehttp://www.nseindia.com/marketinfo/companyinfo/companysearch.jsp?cons=HDFCBANK§ion=7http://en.wikipedia.org/wiki/National_Stock_Exchange_of_Indiahttp://www.bseindia.com/bseplus/StockReach/AdvanceStockReach.aspx?scripcode=500180http://en.wikipedia.org/wiki/Bombay_Stock_Exchangehttp://en.wikipedia.org/wiki/Ticker_symbolhttp://en.wikipedia.org/wiki/Public_companyhttp://en.wikipedia.org/wiki/Types_of_business_entityhttp://en.wikipedia.org/wiki/Punjab_National_Bankhttp://en.wikipedia.org/wiki/ICICI_Bankhttp://en.wikipedia.org/wiki/State_Bank_of_Indiahttp://en.wikipedia.org/wiki/Big_Four_(banks)#India7/31/2019 Hdfc Net Banking (Nagesh Dhawale)
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Mortgages
Credit Cards
Revenue
24,628.38 crore
(US$5.49 billion) (2011)
Operating
income
7,885.28 crore
(US$1.76 billion) (2011)
Profit
4,017.69 crore
(US$895.94 million)
(2011)
Total assets $53.670 billion (2010)
Total equity $6.787 billion (2010)
Employees 51,888 (2010)
Website HDFCBank.com
HISTORY
HDFC Bank was incorporated in 1994 by Housing Development Finance
Corporation Limited (HDFC), India's largest housing finance company. The Bank
started operations as a scheduled commercial bank in January 1995 under the RBI's
liberalisation policies.
http://en.wikipedia.org/wiki/Mortgageshttp://en.wikipedia.org/wiki/Credit_Cardshttp://en.wikipedia.org/wiki/Crorehttp://en.wikipedia.org/wiki/United_States_dollarhttp://en.wikipedia.org/wiki/Earnings_before_interest_and_taxeshttp://en.wikipedia.org/wiki/Earnings_before_interest_and_taxeshttp://en.wikipedia.org/wiki/Earnings_before_interest_and_taxeshttp://en.wikipedia.org/wiki/Crorehttp://en.wikipedia.org/wiki/United_States_dollarhttp://en.wikipedia.org/wiki/Net_incomehttp://en.wikipedia.org/wiki/Crorehttp://en.wikipedia.org/wiki/United_States_dollarhttp://en.wikipedia.org/wiki/Assethttp://en.wikipedia.org/wiki/Assethttp://en.wikipedia.org/wiki/Equity_(finance)http://www.hdfcbank.com/http://www.hdfcbank.com/http://en.wikipedia.org/wiki/Equity_(finance)http://en.wikipedia.org/wiki/Assethttp://en.wikipedia.org/wiki/United_States_dollarhttp://en.wikipedia.org/wiki/Crorehttp://en.wikipedia.org/wiki/Net_incomehttp://en.wikipedia.org/wiki/United_States_dollarhttp://en.wikipedia.org/wiki/Crorehttp://en.wikipedia.org/wiki/Earnings_before_interest_and_taxeshttp://en.wikipedia.org/wiki/Earnings_before_interest_and_taxeshttp://en.wikipedia.org/wiki/United_States_dollarhttp://en.wikipedia.org/wiki/Crorehttp://en.wikipedia.org/wiki/Credit_Cardshttp://en.wikipedia.org/wiki/Mortgages7/31/2019 Hdfc Net Banking (Nagesh Dhawale)
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Times Bank Limited (owned by Bennett, Coleman & Co. / Times Group) was
merged with HDFC Bank Ltd., in 2000. This was the first merger of two private
banks in India. Shareholders of Times Bank received 1 share of HDFC Bank for
every 5.75 shares of Times Bank.
In 2008 HDFC Bank acquired Centurion Bank of Punjab taking its total branches
to more than 1,000. The amalgamated bank emerged with a base of about Rs.
1,22,000 crore and net advances of about Rs.89,000 crore. The balance sheet size
of the combined entity is more than Rs. 1,63,000 crore. 1994 The Bank was
Incorporated on 30th August.
HDFC Bank was the first private sector bank to be authorised by the Central Board of
Direct Taxes (CBDT) as well as the Reserve Bank of India for collection of direct tax.
We, at present, provide this facility through 322 branches.
BUSINESS FOCUS
HDFC Bank deals with three key business segments. - Wholesale Banking Services,
Retail Banking Services, Treasury. It has entered the banking consortia of over 50
corporates for providing working capital finance, trade services, corporate finance,
and merchant banking. It is also providing sophisticated product structures in areas of
foreign exchange and derivatives, money markets and debt trading and equity
research.
Wholesale banking servicesBlue-chip manufacturing companies in the Indian corp. to small & mid-sized
corporates and agri-based businesses. For these customers, the Bank provides a wide
range of commercial and transactional banking services, including working capital
http://en.wikipedia.org/w/index.php?title=Times_Bank&action=edit&redlink=1http://en.wikipedia.org/wiki/Centurion_Bank_of_Punjabhttp://openwindow%28%22/applications/locator/directtax.asp%22,%22%22,%22width=640,height=380,scrollbars=yes%20,menubar=no,location=no,left=0,top=0%22)http://en.wikipedia.org/wiki/Working_capitalhttp://en.wikipedia.org/wiki/Corporate_financehttp://en.wikipedia.org/wiki/Merchant_bankinghttp://en.wikipedia.org/wiki/Merchant_bankinghttp://en.wikipedia.org/wiki/Corporate_financehttp://en.wikipedia.org/wiki/Working_capitalhttp://openwindow%28%22/applications/locator/directtax.asp%22,%22%22,%22width=640,height=380,scrollbars=yes%20,menubar=no,location=no,left=0,top=0%22)http://en.wikipedia.org/wiki/Centurion_Bank_of_Punjabhttp://en.wikipedia.org/w/index.php?title=Times_Bank&action=edit&redlink=17/31/2019 Hdfc Net Banking (Nagesh Dhawale)
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finance, trade services, transactional services, cash management, etc. The bank is also
a leading provider for its to corporate customers, mutual funds, stock exchange
members and banks.
Retail banking servicesHDFC Bank was the first bank in India to launch an International Debit Card in
association with VISA (VISA Electron) and issues the Mastercard Maestro debit card
as well. The Bank launched its credit card business in late 2001. By March 2009, the
bank had a total card base (debit and credit cards) of over 13 million. The Bank is also
one of the leading players in the merchant acquiring business with over 70,000
Point-of-sale (POS) terminals for debit / credit cards acceptance at merchant
establishments. The Bank is positioned in various net based B2C opportunities
including a wide range of internet banking services for Fixed Deposits, Loans, Bill
Payments, etc.
TreasuryWithin this business, the bank has three main product areas - Foreign Exchange and
Derivatives, Local Currency Money Market & Debt Securities, and Equities. These
services are provided through the bank's Treasury team. To comply with statutory
reserve requirements, the bank is required to hold 25% of its deposits in government
securities. The Treasury business is responsible for managing the returns and market
risk on this investment portfolio.
7/31/2019 Hdfc Net Banking (Nagesh Dhawale)
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CUSTOMERS IN BANKS
When we talk about customer service, we tend to think it as a very simple issue of
customer satisfaction. However its very complex issue because customers in banks
comes from all walks of life:
From poorest to richest Youngest to oldest Illiterate to highly educated Sweeper to Chief Executive
Individual to Corporate People from all regions, religion, caste, age, service, profession etc People from different background, culture, temperament and ego level.
All customers from different backgrounds have different expectations. Unless the
service standards fit to each persons expectations, he will not be satisfied. Therefore
one has to understand each type of customer thoroughly to be able to providecustomer specific services.
7/31/2019 Hdfc Net Banking (Nagesh Dhawale)
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1.2 REVIEW OFLITERATURE:
The Indian banking has come from a long way from being a sleepy business
institution to a highly proactive and dynamic entity. This transformation has been
largely brought about by the large does of liberalization and economic reforms
that allowed banks to explore new business opportunities rather than generating
revenues from conventional streams (i.e. borrowing and lending). The banking in
India is highly fragmented with 30 banking units contributing to almost 50% of
deposits and 60% of advances. Indian nationalized banks (banks owned by the
government) continue to be the major lenders in the economy due to their sheersize and penetrative networks which assures them high deposit mobilization. The
Indian banking can be broadly categorized into nationalized, private banks and
specialized banking institutions.
The Indian banking has finally worked up to the competitive dynamics of the
new Indian market and is addressing the relevant issues to take on the
multifarious challenges of globalization. Banks that employ IT solutions are
perceived to be futuristic and proactive players capable of meeting the
multifarious requirements of the large customer base. Private banks have been fast
on the uptake and are reorienting their strategies using the internet as a medium the
internet has emerged as the new and challenges frontier of marketing with the
conventional medium.
It introduced many more products and facilities in the banking sector in its reforms
measure. In 1991, under the chairmanship of M Narasimham, a committee was set
up by his name which worked for the liberalization The country is flooded with
foreign banks and their ATM stations. Efforts are being put to give a satisfactory
service to customers. Phone banking and net banking is introduced. The entire
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system became more convenient and swift. Time is given more importance than
money.
The banking sector credit scheme envisages the development of the and the people
belonging to the section such as small and marginal farmers, landless labourers,
and artisans who suffer from financial problems. The present research study is
based on the role of rural banking sector as well as the problem of the banking
sector in rural areas.
S.M. Patel in his study A case study of repayment of crop loan and causes of
their non-payment in Maharashtra State, investigated into the position of
repayment of crop loan in the Panvel Taluka of kolaba District in Maharashtra
State. The study considered that whether education and age of the head of the
family as a member of the co-operative society is related to the repaying capacity
for crop loan and found no relationship existing between these and repayment
crop loan. The size of land holding of the member of the society was found to be
having significant relationship with repaying capacity.
H.P. Singh in his study on overdues in co-operatives, studied the volume of
overdues in co-operative credit Societies and Identified the major factors
responsible for high overdues in such societies. The study covers 34 villages of
Community Development Block of Bhivpuri in Agra District of Uttar Pradesh
State.
According to K.N. Subramanyam, proper monitoring the use of rural credit is
vital. The diversified activities of our banks have not yet emerged as viable
economic propositions for the weaker section in the rural areas. The marginal
7/31/2019 Hdfc Net Banking (Nagesh Dhawale)
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farmers, rural artisans and other weaker sections like Scheduled cast scheduled
Tribes are yet to reap the full benefit of the availability of rural credit.
As per seventh five year plan (1985-1990) it is highlighted that the major problem
faced by the lending institution particularly the co-operative, is the most
unsatisfactory level of overdues the ratio of overdue to demand is around 40 to 42
percent in the case of co-operative and 47% in the case of regional rural banks.
Accordingly the health of agricultural credit institutions, both
Co-operative and RRBs are in a very sad state in several parts of the country. The
planning commission regrefully admits willful default and overdue are mounting
in a number of states including some co-operatively progressive states like
Maharashtra and Gujarat by writing off agricultural loans and providing subsidies
out of the states exchequer, if this trend is not reversed and if banks are reduced to
institutions providing grants rather than recycling scares resources to get the
maximum benefits for the country as a whole the banking system will be unable to
provide more credit to meet the growing needs of the farmers.
C.Dodhich in his study on Overdues in farm co-operatives credit: A study of
Rajasthan attempted to identify the socio-economic factors influencing
repayment of co-operative dues in Rajasthan and came to the conclusion that
willful defaulters falls in the category of high caste groups, better educated
persons, with large holding and borrowing heavily. They are also members of the
managing committee.
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1.3 OBJECTIVE
To understand the importance of customer services in banksTo have a brief study on the banking structure of IndiaTo study about the various services in banksTo study the methods adopted by the banks to provide better services to thecustomer.
To examine the efficiency of credit provided by the banks.To study the position of overdue of banking sector in Indian economy.To analyze the different scenarios and reach of Banking System in IndianEconomy.
These objectives would prove themselves to carry on this study with a scientific
line outlook it is necessary to formulate a few hypothesis based on the information
available on the efficiently of the banking sector in bringing about rural
development in a country.
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CHAPTER-2 - RESEARCH AND METHODOLOGY
2.1 METHODOLOGY
Credit provided by banks in rural areas play a major prerequisites for the healthy
economic growth of a country. The economic significance of any development
programmes cannot be assessed with out proper reference to its rural credit. In this
study efforts are made to examine in detail the role of banking sector in rural
development of the country the objective with which this study is taken up and the
methods by which the secondary data is required to be collected are discussed in
this chapter
2.2 SCOPE
Though this study is purely explorative in nature, it cannot be denied that it could
be of numerous uses to researchers and enthusiasts. The most important amongthem are.
It would pare the way for the growth of similar studies in the area of bankingsector.
It would create awareness among bankers about the needs and importance ofrural credit.
Finally it can be used as a basic for numerous scientific an innovative studieson rural development in the days a heads.
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2.3 STATEMENT
Till date no specific research study has been made on the banking sectors in
relation to the current scenario and services provided by government banks.
Therefore a study of banking sector with respect to rural areas in India becomes
worthwhile to promote the socio-economic conditions of people in India and
strengthen the banking system in rural areas.
Hence the present research study concentrate on the factors resulting in such
problems in detail and would also try to solved these grave problem concerning the
rural people through various types of credit schemes.
2.4 HYPOTHESIS
H0 = Banking System Of India in the last century.
H1 = Banking System of India on present day.
A study on universal banking in India with respect to Mumbai region is under
taken to see whether the reach of our banking systems And its current coverage
and future age is commercially viable or not after considering all the necessary
factors.
2.5 METHODSOF STUDY
Though this study is purely fact finding in nature, a lot of secondary data are
required for its successful completion hence it is necessary to explain in details the
methods by which these data are sought to be collected (excluding diagram and
graph).
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