Growing Opportunity, Growing Community.2014 Community Report
“Goodwill is a magical place.
Something happens to you here.
I will advise anyone to come taste it for yourself.”Nah, Banking & Customer Service Training Graduate
2122 Freedom Drive | P.O. Box 668768 | Charlotte, NC 28266704-372-3434 | goodwillsp.org
1
Be dissatisfied
with your work until
every person in your
community has an
opportunity to develop to
their fullest usefulness &
enjoy a maximum of
abundant living.
~ Rev. Edgar J. Helms,GOODWILL FOUNDER
Friends of Goodwill,
2
Our MissionChanging Lives Through the Power of Work!
Our VisionAll people in our region have the opportunity to develop to their fullest potential through family
sustaining employment.
Our Core ValuesGoodwill RISES to reach its mission by demonstrating these core values:
Respect: We value the contributions of every individual.
IntegRIty: We meet the highest ethical standards.
seRvIce: We make life better for individuals, families and communities.
excellence: We embrace continuous improvement, bold creativity and positive change.
stewaRdshIp: We are stewards of our community by being socially, financially and environmentally responsible.
2 3
“I was already attending classes at Central Piedmont Community College when I decided to try Goodwill’s Career Leadership Academy for Youth (CLAY). I joined CLAY
to build leadership skills and gain confidence in communicating with others. I consider myself a shy person and it’s not always easy for me to express myself around unfamiliar people. Because I moved around in foster care since the age of 12, I grew up with few stable resources to cultivate my academic potential.
As a college student, I was one of the oldest people in the CLAY program, but that didn’t mean that I didn’t have to work hard. During meetings, you have to be prepared to speak to the group about any topic at any time. With each session, I opened myself up to communicating with people of all ages in a professional and positive manner. CLAY helped me to be brave and confident in my abilities.
When it came time to finish my Associate’s degree, there was no question that I would pursue a four-year college degree. With the help of my mentor, I applied and was accepted to the University of North Carolina at Charlotte to study social work. My first weeks were a difficult transition. I cried a lot and leaned on my mentor for emotional support. She reminded me that I would need strength and
poise if I were to be in a position of helping others. Gradually I built up my self-esteem and became a different, better version of myself.
Looking back on my first semester at UNC Charlotte, I know that having a mentor was important because resources were available at all times. For first-generation college students like me, it is a victory that I have come this far and the pressure to succeed is high. With CLAY’s support, I’ve become an example of how where we come from does not determine our ability to excel in school and beyond.”
Shontel, CLAY Graduate
“Gradually I built up my self-esteem & became a di�erent, better version of myself.”
Shontel’s Story
Clients served
13,341Percentage of first-timeclients
55%Hours servedby our volunteers
1,438
Customers getting great value from purchases in our stores
50,000
OUR 2014 MISSION IMPACT
OUR IMPACT BY THE WEEKPeople accessing Goodwill employment & basic needs resources
250
Donors recycling clothing & household items at Goodwill
19, 000
TRAINING PLACEMENTCREATION
Committed to:JOB
JOB
JOB
Clients gaining
employment
20
Clients securing initial
employment
1,092
4
When people hear the name Goodwill, they typically
think of dropping off unwanted clothes and household
items at a donation center or maybe shopping at one of
Goodwill’s popular retail stores. In reality what is
happening before their very eyes is the highest level of
stewardship with far reaching impact for our community.
The simplicity and genius of Goodwill is how it thrives
by addressing and connecting the basic needs of donors,
shoppers, individuals seeking jobs and employers seeking
qualified employees. This proven model creates a
marketplace of donated items to be sold and converted
into a currency that provides the resources to train and
put people to work.
In the spring of 1965, Goodwill opened its doors in
Charlotte to provide greater employment opportunities
for persons with disabilities and other disadvantaging
conditions. As we celebrate our 50th Anniversary, we
take pride in knowing that Goodwill has provided
training and support services to over 170,000 individuals
in the Southern Piedmont region and we have assisted
over 31,000 in gaining employment with area companies.
While much has been accomplished, the unfortunate
reality is that a growing number of our neighbors are
unable to gain a level of income that will allow them
to break out of poverty and achieve family sustaining
employment. For far too many, the opportunity to move
toward greater economic self-sufficiency is an
opportunity that is out of reach.
As we embark on the next fifty years, we are committed
to creating new approaches and new partnerships to
enable more individuals with significant barriers to
achieve family sustaining employment. One tangible
example of that commitment is the development of the
Goodwill Opportunity Campus, which will bring together
multiple resources and multiple partners on an 18-acre
site in West Charlotte.
The Opportunity Campus will allow Goodwill to
combine many operations and services in one location
with enough room to meet current as well as future
needs. Most importantly, the Campus will offer a
comprehensive array of services, designed to address
the barriers that so often prevent individuals from
realizing their fullest potential.
As we look to the future, we are ever mindful of the
words of our founder, “Be dissatisfied with your work
until every person in your community has the
opportunity to… enjoy a maximum of abundant living.”
President’s Letter
Michael Elder
President & CEO
Board of Directors
Executive Leadership TeamMichael Elder, President & CEO
LaRita Barber, Senior Vice President / Community Engagement
Gary Barrett, Senior Vice President / Organizational Support Services
W. Robin Carson, Senior Vice President / Employment Services
Paulette Griffin, Senior Vice President / Career Services
Chris Jackson, Executive Vice President / Workforce Services & Organizational Development
Barbara Maida-Stolle, Executive Vice President / Business Enterprises
CHAIR: Marilynn Bowler, Southern Shows
VICE CHAIR: Sara Garces, Packard Place
SECRETARY / TREASURER:
Jim Skibbens, The First Tee of Greater Charlotte
Renee Alexander Sherrod, Freedom School Partners
Kieth Cockrell, Bank of America
Lee Armstrong Lumpkin, Community Volunteer
Wayne Dozier, Community Volunteer
Ed Driggs, City Council, District 7
Laura Hampton, The Employers Association
Sharon Herrmann, U.S. Trust
Jon Joffe, Carolinas HealthCare System
Jay Norvell III, Wells Fargo
Shell Richardson, Community Volunteer
Tony Smith, Greer & Walker, LLP
Jean Veatch, Duke Energy
Regina Wharton, Fifth Third Bank
Michael Wiggins, Crosland Southeast
Mark Wyatt, Community Volunteer
Adam Zembruski, Pharos Hospitality
“As we embark on the next 50 years, we are committed
to creating new approaches & new partnerships
to enable more individuals with significant barriers to achieve
family sustaining employment.”
Michael Elder, President & CEO
Clients served
13,341Percentage of first-timeclients
55%Hours servedby our volunteers
1,438
Customers getting great value from purchases in our stores
50,000
OUR 2014 MISSION IMPACT
OUR IMPACT BY THE WEEKPeople accessing Goodwill employment & basic needs resources
250
Donors recycling clothing & household items at Goodwill
19, 000
TRAINING PLACEMENTCREATION
Committed to:JOB
JOB
JOB
Clients gaining
employment
20
Clients securing initial
employment
1,092
4 5
The people who come to Goodwill share a common goal of building a stable future through family sustaining employment. Whether it’s helping a client craft a compelling resume or attain a GED, Goodwillshows jobseekers that no barrier to employment is insurmountable.
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The Community We Serve
“With FAITH, DETERMINATION,
PERSEVERANCE, the HELP of
family, friends & the team at GOODWILL,
you can ACHIEVE your GOALS
& your DREAMS can become a REALITY.”
Susan, Banking & Customer Service Training Graduate
6 7
49% 51%
Black / African American
Caucasian
Hispanic
Multi-Racial / Other
Ethnicity:
People with a disability
14%14People with acriminal record
26%26
No high schooldiploma or GED
17%17
Veteran4%4
71%
8 %3 %
2 % 2 %
74%
19 %
4 %
3 %
Average Household Income:
< $ 9,999
$ 10,000 - $ 19,999
$ 20,000 - $ 29,999
$ 30,000 - $ 39,999
$ 40,000 - $ 49,999
$ 50,000
14 %
Average age3737 Less than one year
work experience
65%65had it not been for
Goodwill.”
WHERE I AM TODAY
“I would not be
Andy, Computer Programmer Training Graduate & Former Board Member
Client Demographics
“As a young man, I thought about going to college but didn’t know what I wanted to do with a degree or go into debt. One day in 2011 as I was giving plasma to
make some cash, I heard about the job training and placement services Goodwill offers.
I engaged GoodWork Staffing, Goodwill’s temporary-to-hire staffing agency. There was an opening at Anita Goodesign, an embroidery design company, and I was hired as a temporary worker to package marketing software materials. My quota was to package 1,000 CDs every day, but I pushed myself to package 2,000 CDs daily to demonstrate my value. I wanted to give my “all” today so that my employer would eventually want me full-time.
I’ve always liked drawing so after a few months on the job I asked the owners Steve and Aundrea Wilson if I could learn more about design work. They agreed to give me the opportunity to be a machine operator and to learn the steps for embroidery. I spent the next nine months learning not only how to work the embroidery machine, but also getting familiar with the various threads, style and embroidery fabrics. This hands-on work experience helped to lead me to my next step of becoming one of just three digitizers in the whole company.
Since I started as a temporary worker three years ago, I have worked my way from an hourly position to a salaried position with health benefits and a 401K. More importantly, I’ve developed a valuable and highly specialized skill. This is the first job I’ve ever had where I don’t wish for the weekend when I wake up. I was deeply moved when Anita Goodesign recently named a new floral pattern in my honor: Rohan’s Roses. We made 4,900 copies of this pattern so at least 4,900 people out there know who I am. I apply the skills I learned in my Goodwill training, which was to be on time and plan ahead, every day in my job. Goodwill led me here today.”
Says owner Steve Wilson of his star employee: “What Rohan didn’t learn in school, he more than worked to learn here. He has a skill you can’t learn in college or have on your resume. You need to be trained in the process from design to the end product. It’s people like Rohan that make businesses grow.”
Rohan’s Story
Steve Wilson, Anita Goodesign Owner
“It’s people like Rohan that make businesses
GROW. ”
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E-Books
1,133
411,524
40
22
57
120clients worked temporary
or temp-to-hire jobs
on-the-job hours
businesses employed Goodwillclients to fulfill their sta�ng needs
clients worked on residential & commercial construction projects
projects completed
clients received Forklift& OSHA certifications
6,844on-the-job hours
22clients gained valuable work experience
through transitional jobs
63,586books sold
31clients gained valuable work
experience through transitional jobs
2,230,065pounds of e-waste donations
collected & diverted from landfills
121,165pounds recycled
Business EnterprisesSince 1965, Goodwill has provided life-changing services to communities and business partners throughout the greater Charlotte region while creating stable jobs for Goodwill clients with multiple barriers to employment. Today, Goodwill is the fourth largest human services non-profit agency in Charlotte, and one of the most well-respected social enterprises in the country.
Our businesses provide construction services, recycling solutions, e-book sales, and general staffing placements to a diverse group of community and business partners. This work provides critical training and skills, self-confidence and the experience needed to secure family sustaining employment for our clients. In addition, the income gained from Goodwill business enterprises is reinvested in programs and support for our clients.
2014Impact
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Last year marked the launch of Goodwill University, an initiative designed to realize new learning opportunities for Goodwill clients and team members alike. Below is a snapshot of services that will be integrated into Goodwill University’s curriculum to ensure equal access to critical skills development necessary for family sustaining employment and organizational growth.
From reading a blueprint to operat-
ing power tools, participants gain
knowledge, skills and certifications
necessary to obtain a position in the
construction industry.
Participants receive hands-on
training in customer interaction,
call center simulations, bank
operations and administrative skills.
Participants gain experience in
customer service excellence for
careers in the hotel and food &
beverage industries.
Individuals learn how to manage
a job search when dealing with a
criminal background.
Students achieve personal,
academic and career goals
through mentoring services from
Goodwill’s Career Leadership
Academy for Youth (CLAY).
Veterans and their families gain
access to a comprehensive set of
career and support services as they
re-enter the civilian workforce.
Individuals benefit from custom
programs that assess and identify
abilities, vocational interests,
career readiness and training needs.
Participants of all levels gain
comprehensive computer skills needed
for career growth, including software
basics, typing and social networking.
Construction Banking & Customer Service Hospitality & Tourism
Second Chance Workshops
Youth Services
Veteran Services Career Training Digital Literacy
“This EXPERIENCE has taught me so much about the
OPPORTUNITIES that are out there FOR ME . Now that
I’M GOING TO COLLEGE , my G OAL is to become an
educator to HELP OTHERS .” Saye, Youth Services 10 11
Job Resource Centers Five job resource centers across the region offer job search assistance, including resume development, interview skills and career opportunities.
Charlotte2122 Freedom Drive
Charlotte, NC 28208
704-372-3434
Hours: M-F: 8 a.m. – 4:30 p.m.
Concord
5511 Poplar Tent Road
Concord, NC 28027
704-782-0837
Hours: MWF: 9 a.m. – 5:30 p.m.
T&TH: 10 a.m. – 6:30 p.m.
Gastonia412 South Broad Street
Gastonia, NC 28054
704-916-1610
Hours: M-F: 8 a.m. – 4:30 p.m.
Shelby Job Link CenterGoodwill is a partner at this location.
404 East Marion Street
Shelby, NC 28150
704-480-5414
Hours: M-F: 8:30 a.m. – 5 p.m.
Lincolnton510 Vaughn Way
Lincolnton, NC 28092
704-732-6844
Hours: M-F: 8 a.m. – 4:30 p.m.
12
1965 Goodwill Indus-
tries of Charlotte opens its
doors in a small two-story
building in downtown
Charlotte. Its first execu-
tive director is Fred Sher-
man. Seed money from
United Way and Goodwill
Industries International
help launch job training
programs that open doors
for people with barriers to
employment.
1974 Goodwill moves its
operations and services to
Freedom Drive and opens
its second retail store in
Charlotte. This facility will
become known as Good-
will’s Career Development
Center housing classes
and training programs for
unemployed and underem-
ployed individuals.
1976 Michael Elder
becomes President &
CEO and will lead the
organization for the
next four decades. The
organization changes
its name to Goodwill
Industries of the Southern
Piedmont to reflect its
mission scope of providing
comprehensive services
to the Southern Piedmont
region of the Carolinas.
1985 Goodwill opens
its first retail store in Rock
Hill, SC. Over the next 30
years, Goodwill expands its
retail footprint to include
22 thrift stores and 50+
donation sites across the
greater Charlotte region.
That translates to 100
million items of clothing
sold over the years!
1987 Goodwill launches
its first Occupational Skills
Training (OST) class in
computer programming.
Today the OST program
has grown to include
courses in banking & cus-
tomer service, hospitality
& tourism, and construc-
tion practices. More than
2,500 OST graduates have
gained highly marketable
job skills in burgeoning
industries.
1988 Eighteen individ-
uals graduate from the
first OST class, kicking off
the longstanding tradi-
tion of holding Goodwill
graduation ceremonies
to recognize students’
achievements.
1994 Goodwill holds the
first annual Cornerstone
celebration to recognize
local individuals for their
support of Goodwill’s
mission. WSOC-TV station
manager Jack Callaghan
receives the inaugural
award, which is named in
his honor posthumously.
Today the annual event
welcomes more than 700
guests every spring.
1995 Goodwill reaches
a mission milestone with
10,000 people served
and 1,400 placed in
employment.
1997 Goodwill opens its
first Job Connection at the
Career Development
Center to provide job
seekers with free access to
resume assistance, career
counseling and computer
training. Today Goodwill
operates or is a partner in
five job resource centers
located in five counties.
1999 Since 1999,
Goodwill has helped 2,300
veterans transition to ci-
vilian life and re-enter the
workforce. Goodwill aids
servicemen and women
by training them to earn
good jobs, overcome
traumas associated with
combat, and providing
access to resources that
stabilize their lives and
their families.
5 0 Y E A R S
12 13
2002 More than 700
volunteers logging
12,000 hours have played
an important role in
supporting our programs
and services since 2002.
The official Champions for
Good volunteer and intern-
ship program launches in
2012, offering philanthropic
opportunities to a diverse
group of individuals from
around the region.
2005 GoodWork
Staffing opens in Charlotte
to offer job seekers an av-
enue to develop new skills
and earn a paycheck while
looking for permanent
employment. The compa-
ny grows to include two
additional locations, robust
partnerships with area
businesses, and a database
of 1,000+ highly-qualified
employees.
2007 Goodwill
Recycling launches with
the goal of advancing the
safe, responsible and
sustainable repair and
recycling of used electron-
ics. Today Goodwill has
diverted nearly 11,000
tons of e-waste from local
landfills and created work
opportunities for more
than 400 participants
in the transitional work
program.
2008 Despite economic
uncertainty and record
unemployment, Goodwill
builds program capacity
and increases its service
levels throughout its
territory. The number of
people served annually
increases from 6,000 to
16,000 over the next four
years.
2012 Goodwill launch-
es the Career Leadership
Academy for Youth (CLAY).
Focusing on mentorship
and career/academic
opportunities for youth,
program enrollment grows
by 100 percent in first two
years—from 39 students
to 85. More than 80% of
CLAY’s graduates enroll in
post-secondary academic
opportunities.
2012 Goodwill
Construction Services
(GCS) opens for business
as a multi-service general
contractor. With over 100
projects completed in its
first three years, GCS earns
recognition for undertak-
ing complex projects,
fostering innovation,
embracing sustainable
practices and making
a difference for clients,
employees and
community.
2013 For the first time
in its history, Goodwill
receives over one million
donor visits, bringing the
cumulative total number of
donations to 23 million.
2014 The GRID:
Powered by Goodwill, a
first of its kind extension
for Goodwill, opens in
University City and gains
national attention for its
focus on retro video games
and affordable, cutting-
edge technologies.
Goodwill announces plans
to build the Goodwill
Opportunity Campus
(GOC), a 160,000-square-
foot facility in West
Charlotte that will provide
a comprehensive
collection of resources
and opportunities for job
training, job placement and
job creation for individuals
facing multiple barriers to
employment.
2015 In its 50th
year, Goodwill begins
construction on the
Goodwill Opportunity
Campus. In the first full
year of operation, the GOC
will serve more than 10,400
individuals with multiple
barriers to employment—
representing an increase
of 23% from the current
number served at the
current facility.
5 0 Y E A R S O F G O O D
Unemployment continues to plague hardworking people in the Greater Charlotte region. Most of us know individuals or families who are struggling just to make ends meet. Goodwill turns the value of your used goods into job training and placement services for people right here in our community.
The sale of donated clothing and household goods in our stores funds programs that help put our friends and neighbors back on the path to employment success. In 2014, retail stores provided 788,440 hours of paid training and employment for clients and team members.
In 2014, more than one million donations were made to Goodwill stores. These donations were then sold in our stores, generating needed funds toward job training and job placement initiatives. In May we launched a new technology store concept in the University area. The GRID: Powered by Goodwill gained national attention for its unique blend of new and used computer components, tech accessories and retro video games.
donor transactionsshoppers
items sold donation centers added
donation drives
2,804,577
11,249,730
1,023,313
2
25
Retail
14
Pounds Diverted from Landfill
0
10
20
30
40
50
60
20
11
20
12
20
13
20
14
IN
MI
LL
IO
NS
P o u n d s D i v e r t e df r o m t h e L a n d f i l l
OPPORTUNITY
PLANTof
WAYS TO
Mae, Employer & Volunteer
“Volunteering with Goodwill has helped me advance my career. I
improved my public speaking
skills, met wonderful people & hired hardworking employees.
I get more out of volunteering than I give .”
Donate your gently-used items
Volunteer with us
Shop at our stores
Hire a Goodwill client
Refer a jobseeker
Leave a planned gift
Engage with us on social media
Host a donation drive
Advocate for people facing barriers to employment
Recycle electronic waste
Make a �nancial contribution
Explore opportunities to partner
SEEDS
14 15
Lisa, Banking & Customer Service Training Graduate
“ The class helped me
BUILD BACK that
CONFIDENCEthat I had lost.”
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$1,000,000 -$5,000,000The Leon Levine Foundation
$250,000 -$999,999Bank of America Foundation
Bissell Foundation
Childress Klein Properties
The Dickson
Foundation, Inc.
The Dowd Foundation
NCFI/Barnhardt Foundation
United Way of Central Carolinas
$75,000 - $100,000 Tom & Kim Barnhardt
Michael Elder
David E. Looper & Company, Inc.
Mike & Lee Lumpkin
Parker Poe Adams & Bernstein LLP
Piedmont Companies, Inc.
$50,000 - $74,999Bragg Financial
Advisors, Inc.
The Cannon
Foundation, Inc.
Carolina Tractor
Bob & Peggy Culbertson
First Citizens Bank
Griffith Real Estate Services Company
David & Nancy Haggart
Steve & Cheryl KellerSteelFab, Inc.
$20,000 - $49,999Darren & Kathryn Ash
The David Belk Cannon Foundation
Wayland H. Cato, Jr. Foundation
Kieth & Serena Cockrell
Ben & Kathy Hill
Joan & Robert Zimmerman
$11,000 - $19,999Gary Barrett
Jay Norvell
Estate of Margaret Rose Wiegandt
The Zembruski Family
$6,000 - $10,999Advantage Truck Leasing
Sam & LaRita Barber
William C. & Norma C. Cannon Charitable Trust
Robin Carson
Mr. & Mrs. Francis A. Cash
Wayne E. Dozier
Tom & Julie Eiselt
Charles & Laura Greer
Paulette Griffin
Godknows & Anne Ibekwe
Christopher Jackson
LJ Investments, LLC
Barbara Maida-Stolle
Dan & Sara Roselli
Dean & Sara Sellers
Jim & Lori Skibbens
William H. Sturges
Bill & Rita Vandiver
Randall & Jean Veatch
$3,000 - $5,999The George W. and Ruth R. Baxter Foundation
Paul Betzold
Phillip Boger
John Burns
Leslie Chestnut
The Corkery Family
Thank you to the individuals, corporations and foundations who made generous donations in 2014 to support the Goodwill Opportunity Campus Capital Campaign and other worthy initiatives that help people with barriers to employment.
O UR SUPPO R T ER S
Larry Farber & Sherri McGirt
William Hall
Laura Hampton
Herb & Karen Harriss
Jon Joffe
Amy Jordan
Jim & Bev Kothe
Don & Jill Olmstead
John & Beth Quinn
Ronald Sherrill
Tony & Laurie Smith
St. Matthew Catholic Church
Michael & Kilby Watson
Diane Weekley
Nick & Regina Wharton
Michael & Chris Wiggins
Mark Wyatt
$2,000 - $2,999Carol Ashby
The Bise Family
Donna Burns
John Burns
Brad & Amanda Cherry
Patrick Darrow
Tonya Darrow
FreeMoreWest Partners
Mia Hines
Brian & Stephanie Hoffman
Luis Linares
Brian Otto
Mr. Rednecheck
Schneider National Foundation, Inc.
Peter & Jennifer Schwarz
Mark & Kathryn Thompson
Michael Whitener
$1,000 - $1,999Renee Alexander Sherrod
Mikhail Ayrumyan
Steve & Joanne Beam
Sharon Beamon
Lisa Bolon
Charles Bond
Roberta Bowman
Kwain Bryant
Laura Casoni
Edmund H. Driggs
Lisa Gamble
Harvey & Cindy Gantt
Mr. & Mrs. Marshall B. Gilchrist
Charlene Hendricks
Sharon Herrmann
Ben Hill
Horack, Talley, Pharr & Lowndes P.A.
Jennifer Keeter
Kay King
Rosalie Kirkley
Jay Letizia & Lisa Demko
E. Kaye Moore
Masila Mutua
Russell Sage & Martha Davis
Clarence Scott
Barbara Smith
Keitha Stewart
Daniel Tobin
Sara Trexler
Richard & Renee Walker
Stuart & Erin Wernikoff
Mike & Chris Wiggins
Velva W. Woollen
$1 - $999Alliance International, Inc. (Chris Jones)
A.O. Smith Foundation
Jerome Adams
Mr. & Mrs. Mark Adamson
Rodolfo Alfaro
Johnny & Felicia Allen
Brenda Almond
Sonya Amos
Sandy Anderson
Marie Antoine
Jennifer Appleby
Donnie Armstrong
Andy Arnette
Beverly Arthur
Alesia Ashcraft
Bertha Atalaya
Marlin Atkins
James Autry
Jehnel Bannister
Douglas Barnes
Roderick & Mia Barnes
Lillian Barrett
Leticia Barron
Cynthia Bennett
Barbara Biddix
Marlene Bishop
Douglas Blakeney
Billy Bonny
Samoan Bowden
Marilynn Bowler
Jenna Brackett
Susan Brackett
Jeremy & Amy Bradley
Cheryl Brown
Robert Brown
Michael Burkard
Kim Burton
Shenard & Donneka Byrd
Janet Cameron
“Through the Occupational
Skills Training program at
Goodwill, we developed
many skills such as
teamwork,
presentation
& dress code,
& mastered the use of
Microsoft O ce. Overall, it was
the ultimate opportunity
to gain skills that
prepare us
for the job market.”
Semanou, Banking & Customer Training Service Graduate
16 17
“After my son completed
the construction class
he used his new skills &
confidence and enlisted in the Navy.
For that I would like to say
thank you to all
of the sta� members at
Goodwill that make an
impact on not
just my son, but on
everyone that
comes for help .”
Sherma, Banking & Customer Service Training Graduate
Goodwill
helped me & now
I am EXCITED
to get UP &
go to WORK
each day.
Angela, Goodwill TeamMember at Sardis Road Store
18
Brandon Canterbury
Frederick Caratao
Danyiel Champlain
Darius Chapman
Tabitha Chappell
Leslie Clay
Althea Clyburn
Roger Coates
Emily Coble
Danielle Coleman
Danielle Comte
Tracy Costner
Vernon E. Crawford, Sr.
Cynthia Cummings
Margaret Curbeam
Leslie Curry
Michelle Daley
William Dean
Lineth Del Pitti
Charlotte Doby
Shannon Drolet
Erinne Dyer
Katherine Edwards
Laura Edwards
Linda Ejlali
April Elam
Kevin Elder
Pam Elliotte
Sharbara Ellis
Brianna Eskridge
Damien Evans
Jason Evans
Irwin Fairly
Chien Fang
Constance Finch
Thelma Flowe
Mr. & Mrs. Alan Flynn, III
Liz Foster
Michael Foster
Amanda Furuseth
Erik & Karen Garrett
Elissa Gaulden
Ervin Gentry, Jr.
Bobby Gidney
Eli Givens
Derrick Glass
Brenda Goodson
William E. Gordon, Jr.
Jim Goulding
Cornelia Grabowski
Willie Hamlin
Keith Hampton
Queen Hampton
Pia Harrison
Ashlynn Hawkins
Tony Hayes
Dana Henderson
Verona Hendrix
Julie Hennecy
Hadassah Henry
Marquis Herman
Nikasha Hills
Maria Himongala
Jasmine Hines
April Hood
Cassandra Horne
Robbie Howell
Jance Hughes
Thomas Hungate
Brad Ingram
David & Rosalyn Jacobs
Michelle Jamison
Judy Jaro
Micah Javier
Adonis Jeralds
Gloria Johnson
Robert Johnson III
Mahalia Jones
Larry Jordan
Todd Jordan
Craig Kalhagen
Calvin Kearney
Marvin Kelley
Tonia King
Heather Kinley
Shelly Kinley
Sue Korenstein
Acena Lane
LaToya Lowery
Mary Lukan
Susan Luther
Samantha Lutkus
Jeanette Lyle
Stacie MacArthur
Michelle A. Maidt
Dianne Maldonado
Saidah Malik
Maribeth Marciniak
Malcolm Markos
Lillian Mason
Vera Mason
John McCann
Vanessa McCants
Tasha McCaskiel
Julianne McCollum
William McDonald
Nora McIntyre
Christil McKenzie
Sammie McQuiller
Natasha McRae
Cynthia Meeks
Angela Mercer
Bryan Mermans
Edward Meyer, Jr.
Burch & Arrington Mixon
Kelly Morrison
“I never realized that
hard work could be so
fulfilling
& give you a sense of
pride. Goodwill
has given me my
confidence
back.”
Rashad, Construction Skills Training Graduate
18 19
Marvin Mungo
Jessica Murphy
Loretta Odom
Buenaflor Olazo
Lania Oliver
Mindy Pacer
Richard Panther
Shamauri Pegues
Alcides Perez
Shay Perry
Victoria Perry
Joseph Piemont
Berta Pineda
Kimberly Poindexter
Pepper & Lynn Pounds
Vicki Powe
Terrence Powell
Veronica Pride
Terri Prowell
Emily Pusic
Tereza Ramseur
Sandra Ramsey
Dennis Randolph
Patricia Reavis
Macheal Reese
Charles Reid
Loren Resabala
Jennifer Ressler
Michelle Rice
Cynthia Ritchie
Alma Rittenberry
Debbie Roberts
Felicia Robinson
Meredith Robinson
Patricia Rogers
Gloria Ron
Stephanie Russell
Genny Ryan
Waheed Salama
Wanda Samplawski
Mallory Seymour
David & Donna Singletery
Robert Smith
Mary Somers
Jody Spaur
Rivera Spears
Stephanie Speece
Erica Starkey
Kathleen Stewart
Tina Stokes
Edward Strain
Seth Stringfield
Jean Ann Stuart
Nina Stywall
Harry Tatum
Berdie Tesseneer
Jacquelyn Thomas
Kimberly Thrower
Crystal Todd
Rebecca Townsend
Joni Truss
Scott & Lynn Erin Tyler
Kou Vang
Jean Veatch
Sally Wall
David Washam
Sharon Washam
Bernadette Washington
Eric Wells
Xavier Wells
Jecolia White
Shelley White
Crystal Whitesell
John Whitley, Jr.
Kenneth Whitworth
Garry Williams, Jr.
Margaret Williams
Veronica Williams
Kathy Willis
Mark Winslow
Daemon & Angela Woods
Rebecca Woods
Heather Wright
Robert Wright
Robyn M. Wright
Andrew Yavorshi
G o o d w ill is a carefu l stewa rd of c o m mun i ty r es o u rces .
Goodwill Enterprises
Capital Campaign Contributions
State & County Government
7%
90%
3%
REVENUE SOURCES:
Programs
Administration
Fundraising
8%
90%
2%
EXPENSES:
Changing lives through the power of work is our mission, and we fulfill it by investing in
hardworking people who desire to build better lives. We take great care to invest wisely in
everything we do because we consider ourselves caretakers of the dollars others have earned
and generously donated to our organization. Here is how we are investing your support in their
future, and in the future of our community.
REVENUES
EXPENSES
ASSETS LIABILITIES
S TAT E M E N T O F F I N A N C I A L A C T I V I T Y
S TAT E M E N T O F F I N A N C I A L P O S I T I O N
2 0 1 4 2 0 1 3
2 0 1 4 2 0 1 3
Business Enterprises
Workforce & EmploymentServices
Contributions - Other
Capital Campaign Contributions
Other Income
Wages, Taxes &Benefits Paid to Clients & Sta�
Occupancy & Depreciation
Supplies
Other Operating Expenses
Restricted for the Opportunity Campus
Addition to WorkingCapital
41,618,997
8,728,726
164,146
3,804,933
287,109
54,603,911
33,311,657
8,037,015
2,769,674
6,288,399
3,520,060
677,106
54,603,911
30,614,374
7,817,509
2,405,295
5,473,581
716,238
2,959,671
49,986,668
To t a l R e v e n u e s
To t a l E x p e n s e s
Cash & Short Term Investments
Accounts Receivable
Capital Campaign Receivable
Inventory
Other Current Assets
Land, Building &Equipment (net)
Other Noncurrent Assets
Total Assets
19,103,353
2,004,927
2,916,759
3,495,506
449,707
25,472,447
814,276
54,256,975
16,397,744
1,347,966
989,351
3,469,912
656,143
27,133,749
710,498
50,705,363
40,920,357
7,829,905
195,097
1,109,184
(67,875)
49,986,668
2 0 1 4 2 0 1 3 2 0 1 4 2 0 1 3
Total Liabilities
Net Worth (Assets)
Total Liability & Net Worth
17,075,986
37,180,989
54,256,975
17,721,540
32,983,823
50,705,363
692,503
3,903,912
11,957,481
522,090
674,115
3,955,478
12,649,983
441,964
Current Long-Term Debt & Lease Obligations
Accounts Payable &Accruals
Long-Term Debt & Lease Obligations
Other Noncurrent Liabilities
20 21
Goodwill Opportunity CampusLast year Goodwill announced plans to change the trajectory of poverty in our region by building the Goodwill Opportunity Campus, a state-of-the-art facility in West Charlotte that will provide the area’s most comprehensive collection of resources and opportunities for individuals facing multiple barriers to employment. The Goodwill Opportunity Campus will benefit jobseekers by offering a central location for coordinated services and help Goodwill increase long-term support for clients in their journey to earn a family sustaining wage.
The Leon Levine Foundation—along with many other generous corporations and individuals—helped launch the project’s capital campaign with a $1.2 million challenge grant. Construction continues on the 18-acre campus with a grand opening anticipated to occur in 2016.
While workforce development initiatives in our community have grown dramatically since the recession, much of the work has focused on simply getting people jobs. True economic sustainability requires a broader focus. As we continue to shape our key priorities for the future, we recognize we must also continually widen and build perspective—taking a landscape view, collaborating more broadly, and employing a holistic approach to serving our clients.
When someone comes to Goodwill looking for employment, we look at the whole person. For this reason, we have identified community partners to help clients address barriers in education, health, welfare, finance, legal, childcare and emergency assistance. Helping a person reach his fullest potential is an all-in commitment that requires vision, scale and experience. We—along with our community partners who we have selected to share space with us on the campus—are prepared to take on this challenge.
Campus Partners
22
DSS
OPENING IN 2016!
Growing Opportunity, Growing Community.2014 Community Report
“Goodwill is a magical place.
Something happens to you here.
I will advise anyone to come taste it for yourself.”Nah, Banking & Customer Service Training Graduate
2122 Freedom Drive | P.O. Box 668768 | Charlotte, NC 28266704-372-3434 | goodwillsp.org