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ABC Company
Network Migration
Project Definition
01SEP2008
Version Number: 1.0
Accepted By:
ABC Company CSC
Name: Customer Project Manager Name Name: CSC Project Manager Name
Title: Title:
Date: Date:Signature: Signature:
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01SEP2008 NETWORK MIGRATION PROJECT DEFINITION VERSION 1.0
Amendment History
Version DateChangeRequestNumber
Approved by Change Request Details
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Table of Contents
1.0 Background 1
2.0 Objectives 2
2.1 ABC Company Business Objectives 2
2.2 Project Objectives 2
2.3 Triple Constraint Prioritization 2
3.0 Scope 4
3.1 Process 5
3.2 Organization 53.3 Location 5
3.4 Data 6
3.5 Application 6
3.6 Technology 7
4.0 Solution Approach 8
4.1 Solution Approach Overview 8
4.2 Project Activities 9
5.0 Project Management Approach 14
5.1 Management Approach Overview 14
5.2 Agreed-Upon Baseline 14
5.3 Process to Monitor Progress 15
5.4 Means of Communication 15
5.5 Approach for Dealing with Issues 15
5.6 Project Change Control Procedure 16
5.7 Acceptance of Deliverables 17
6.0 Deliverables 18
7.0 Risks 19
8.0 Constraints 20
9.0 Assumptions 21
10.0 Project Roles and Responsibilities 23
11.0 Equipment and Facility Needs 25
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12.0 Project Completion Criteria 26
13.0 Appendix A Glossary of Terms 27
14.0 Appendix B Tier 1 Tier 5 Process Sites 28
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01SEP2008 NETWORK MIGRATION PROJECT DEFINITION VERSION:1.0
1.0 Background
In 2004 ABC Company entered into a relationship with CSC to outsource its IT infrastructure as away to cut costs and increase return on assets while freeing resources to support critical businessinitiatives.
To meet ABC Companys needs CSC intends to provide a globally integrated solution that isstandardized, reliable and scalable. As ABC Companys future business success relies on its ITenvironment, CSC intends to implement a solid IT foundation capable of supporting new andemerging technologies to drive ABC Companys business. ABC Companys infrastructure will betransformed by:
Implementing a new, integrated voice and data network within 24 months
Centralizing mainframe and selected midrange platforms into targeted global data centers
Installing an asset management capability
Replacing or upgrading desktop devices to a standard operating environment (SOE) within24 months
To minimize the impact of managing a large number of interdependent projects, the ABC CompanyTransformation Program will be organized and managed by Technical Towers.
This project will transform their existing network infrastructure (ATM/Frame Relay) into a sharedservice network model. CSC will implement MPLS-based network design for connectivity to supportsites globally. This architecture will interconnect ABC Company business locations, CSC DataCenters, and ABC Company Data Centers globally.
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01SEP2008 NETWORK MIGRATION PROJECT DEFINITION VERSION:1.0
2.0 Objectives
2.1 ABC Company Business Objectives
ABC Companys business objectives, as outlined in the RFP, for outsourcing its IT infrastructurefall into three (3) main categories:
1. Direct Cost
Vary cost to match changing business needs
Service levels that match business requirements
Leverage the technology curve as a means to manage cost
2. Process Impact
Provide catalyst for standardization of processes/tools (e.g., help desks, desktopconfigurations, data centers) and compliance
Provide a stable and reliable IT environment (modern e-mail environment, predictive
maintenance, robust disaster recovery and security)
Ability to consistently achieve regulatory compliance
3. Strategic
Allow asset portfolio management (appropriate capital management)
Flexibility to add or divest businesses
2.2 Project Objectives
Define the architecture associated with the implementation of the specific environmentswithin this project
Test all components of the new environments
Install upgraded, standardized infrastructure to provide more robust network capability
Update existing ATM/Frame relay sites to the new shared MPLS infrastructure
2.3 Triple Constraint Prioritization
This prioritization will drive the manner in which the project is managed, the way Changes ofScope will be handled, and the approach to resolving issues. These approaches are describedin Section 5Project Management Approach.
ABC Company has defined the following project prioritization:
[Budget] is the priority
1. Budget is fixed and cannot be increased. For this project to be successful, it mustdeliver something that works without exceeding the budget.
2. Schedule is somewhat flexible, but must be as close to the original plan as possible.
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01SEP2008 NETWORK MIGRATION PROJECT DEFINITION VERSION:1.0
3. Scope is the most flexible constraint. If necessary to stay within budget, somebusiness requirements may be deferred or simplified. Adjusting scope, or product,will be the primary mechanism for adapting to project changes, given that the first twoconstraints have very little flexibility.
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01SEP2008 NETWORK MIGRATION PROJECT DEFINITION VERSION:1.0
3.0 Scope
To create significant, effective change, this project must look at the enterprise from a number ofperspectives. As a basis for defining the project scope, the Catalyst SM methodology looks atbusiness changes from six perspectives, known as the Catalyst SM Domains of Change. The six
are divided as follows and include: The three areas related to business scope:
Process Scope
Addresses what the enterprise does, how it does it, in what sequence it does it,what rules it follows, and what type of results it obtains.
Organization Scope
Focuses on the people within the enterprise: their culture, their capabilities, theirroles, their team structures, and their organizational units. It also addresses thesupport that makes organization change possible.
Location Scope
Documents where the enterprise does business, both in terms of geographic
location types and in terms of specific physical facilities at specific locations.
The three areas related to technical scope:
Data Scope
Addresses the content, structure, relationships, and business data rules surroundingthe information that the enterprise retains permanently.
Application Scope
Describes specific business software applications.
Technology Scope
Describes the hardware, system software, communication components, anddevelopment tools required by the new system and the project.
Each of the Domains of Change is explained in the text below along with the specific scope forthis Project.
Any areas not specifically identified as in scope are assumed to be out of scope. Specificitems listed as out of scope are presented for clarity.
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01SEP2008 NETWORK MIGRATION PROJECT DEFINITION VERSION:1.0
3.1 Process
The Process Scope addresses what the enterprise does and how it does it. Change in theProcess Scope drives change in all of the other Domains of Change.
In Scope
WAN Network Engineering process (design, diagram, documentation, tool implementation and updates)
Vendor Management
Network Management Center process
Out of Scope
Any processes that are not identified as in scope are out of scope.
Billing systems to support individuals who will access the new network remotely (WAN/PIP, Voice) are notpart of this project
ABC Companys current in-flight projects
3.2 Organization
The Organization Scope deals with the people in the enterprise, their culture, their capabilities,their roles, their team structures, and their organizational units.
In Scope
AT&T staff at Redditch & Frankfurt approximately 12 individuals
CSC Data Center staff at Chesterfield and Maidstone approximately 10 individuals
Out of Scope
Any organizations that are not identified as in scope are out of scope.
3.3 Location
The Location Scope addresses where the enterprise does business, both in terms of locationtypes and specific physical facilities at a specific location.
In Scope
AT&T sites at Redditch & Frankfurt
CSC Data Centers at Chesterfield and Maidstone
Out of Scope
Any locations that are not identified as in scope are out of scope.
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01SEP2008 NETWORK MIGRATION PROJECT DEFINITION VERSION:1.0
3.4 Data
The Data Scope addresses the content, structure, relationships, and business data rulessurrounding the information that the enterprise uses to support its business processes andsystems.
In Scope
WAN: inventory, diagram and documentation
LAN: inventory, diagram and documentation
Data Center LAN supporting operations, diagrams and documentation
Current circuit inventory (approximately 1000)
Current IP addresses (approximately 1000)
Current IP DNS names (approximately 1000)
3rd party access information
IPT assessment of small business sites
Out of Scope
Any data that is not identified as in scope are out of scope.
3.5 Application
The Application Scope deals with the capabilities, structure, and conversions of systems, data,and the user interfaces that will be provided to or modified for the business users.
In Scope
WAN Global Network Monitoring standard tools:
- SMARTS Rel 4.2 InCharge SAM, Service Assurance Manager - Network event management,performance data collection & network inventory collection tool
- NetEISS Rel 6.3 Network Engineering Information Support System Identification, collection andreconciliation of hardware and software system and device component and version data
- Concord eHealth Rel 1.5 Optimization of network traffic, system traffic and response time via tuning,monitoring and capacity planning tools
- MADCAT Rel 2.2 MAC Detection & Categorization eInventory tool
Check Point Provider-1
Deployment of tool sets to support WAN Transformation
Telecommunication Expense Management (TEM) solution
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01SEP2008 NETWORK MIGRATION PROJECT DEFINITION VERSION:1.0
Out of Scope
Any applications that are not identified as in scope are out of scope.
Reconfiguration of static IP addresses for applications
3.6 TechnologyThe Technology Scope addresses the hardware, system software, and communicationscomponents used to support the enterprise.
In Scope
Standardized WAN environment including: Routers, switches, data centers LAN, and IP backbone forall in-scope sites
Standardized LAN design for data centers in support of server operations to include media access
Site physical routers and switches required for WAN and NMC connectivity
Architecture of IP networkNetwork device operating environment and management software
Internet access
Demarc extensions
WAN access and circuits for in-scope Tier 1 - 5 sites
DMZ establishments for 1) Inet, 2) CSC Management Tools and 3) 3rd Party Connectivity
Current PBX inventory (ports, port allocation, addresses, phone numbers of associated devices)
Web Hosting DMZ establishment
Out of Scope
Any technologies that are not identified as in scope are out of scope.
LAN refresh
3rd party hardware (AT&T and other vendors)
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01SEP2008 NETWORK MIGRATION PROJECT DEFINITION VERSION:1.0
4.0 Solution Approach
4.1 Solution Approach OverviewThis project will transform the existing ABC Company network infrastructure (ATM/Frame
Relay) into a shared service network model. CSC will implement MPLS-based networkdesign for connectivity to all supported sites globally. This architecture will interconnect ABC
Company business locations, CSC Data Centers, and ABC Company Data Centers globally.
To facilitate MPLS infrastructure, CSC has classified various sites into tiers, from Tier 1 at
the highest level to Tier 5 at the lowest level. Tier 1 to Tier 3 sites are scheduled for direct
connection to the new MPLS network; Tier 4 and Tier 5 sites will be connected via the most
appropriate network technology using secure IP (IPSec) tunnels to secure data over the
transport.
ABC Company and CSC will adopt multiple levels of services to align with business
requirements. Refer to Appendix B for Tier site description and locations.
CSC will perform the network infrastructure project through the following stages:
Project Initiation
Create the initial project definition, estimate, and project plan for the work necessaryto complete the project
Discovery
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Tier 4 & 5 Sites(Desktop Site
Type A)
Tier 3 Sites(Desktop Site
Type B)
Tier 2 Sites(Desktop Site
Type C)
Tier 1 Sites(Desktop Site
Type D)
SalesOffice
Small-Office/
Warehouse
LargeBuilding
LargeCampus
LocationClassification Support Service
GMC monitoring; engineers deployed at key locations
Engineering functions centralized and leveragedacross regions
Dedicated support staff composed of CSC and keypartners
GMC monitoring
CSC leverages engineering/vendor support teams
CSC technicians/engineers dispatched
GMC monitoring
CSC leverages engineering/vendor support
Dispatch leveraged CSC technicians/engineersor key partners
GMC monitoring GMC diagnosis of faults/performance issues
Leverage CSC engineering team within region for designactivities
Dispatch to suppliers; CSC to manage through toresolution
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01SEP2008 NETWORK MIGRATION PROJECT DEFINITION VERSION:1.0
Perform a complete inventory of the hardware and environmentals at the AT&T sitesand the CSC Data Center sites
Review hardware requirements for each AT&T and CSC Data Center site
Prepare final site diagram and site schematic for each AT&T and CSC Data Centersite
Design Document global AT&T and global CSC procedures
Determine hardware requirements for each AT&T and CSC Data Center site
Develop a future state Physical Technical Model (PTM) for each AT&T andCSC Data Center site
Standardize and develop Network Diagrams, including LAN and WAN layouts, andthe store in the CSC tool NetEISS
Procurement
Initiate purchase requests as required to procure circuits and hardware for AT&Tand CSC sites
Monitor all requests through completion Deployment
Conduct testing at AT&T and CSC sites
Deploy WAN Infrastructure and circuits to ABC Company and CSC data centers
Run & Maintain
Transition support to CSC run and maintain organization
4.2 Project Activities
Activity Description/Purpose Associated Work ProductsResponsibleOrganization
Project Initiation
Engage InitiationStage Resources
Staff project team and identifystakeholders
Project contact list, org charts,project distribution list
CSC
Conduct ProjectKickoff
Schedule project kickoff todiscuss Network Migrationstrategy
Meeting schedules CSC
Perform ProjectPlanning
Create the initial projectdefinition, estimate, andproject schedule for the worknecessary to complete project
Draft project definition, draftproject schedule, projectestimate and project calendar
CSC
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01SEP2008 NETWORK MIGRATION PROJECT DEFINITION VERSION:1.0
Activity Description/Purpose Associated Work ProductsResponsibleOrganization
Activity Description/Purpose Associated Work ProductsResponsibleOrganization
Discovery
Validate Circuitsand Infrastructureat AT&T sites
Validate Circuits andInfrastructure at Redditch andFrankfurt AT&T sites
Validate Circuits andInfrastructure at AT&T sites
Validate CircuitsandInfrastructure atAT&T sites
ValidateInfrastructure atCSC Data CenterSites
Perform a complete inventory
ofChesterfield andMaidstone CSC DataCenters
List of key contacts
Demarc location - dual entry,carrier support, backhaul circuit
Inventory of current raised floor
space availability
Inventory of server farm spacerequirements
Definition of backup solutionspace requirements
List of current circuits toprovision
Inventory of currentenvironmentals
CSC/ABCCompany/AT&T
Activity Description/Purpose Associated Work ProductsResponsibleOrganization
Design
CreateDocumentation forglobal AT&Tprocedures
Generate and finalize a formaland approved architecturedesign before implementinginto production
Test plans
Communication plan
Migration Firewall Ruleset Plan
Network Assessment Plan
Approval Process Metrics Plan
CSC/ABCCompany
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01SEP2008 NETWORK MIGRATION PROJECT DEFINITION VERSION:1.0
Activity Description/Purpose Associated Work ProductsResponsibleOrganization
Create AT&T sitesdesign
Generate design for AT&Tsites
Inventory of space andhardware requirements
Routing configuration solution
plan
VLAN solution plan
IP address solution plan
Site architecture design
CSC/ABCCompany/AT&T
CreateDocumentation forglobal CSCprocedures
Generate and finalize a formaland approved architecturedesign before implementinginto production
Test plans
Communication plan
Migration Firewall Ruleset Plan
Network Assessment Plan
Proxy Services Migration Plan
DNS Services Migration Plan
Business Partner CircuitMigration Plan
Approval Process Metrics Plan
CSC/ABCCompany
Create CSC DataCenter facilitydesign
Generate design for CSCData Centers
Inventory of space andhardware requirements
Routing configuration solution
plan
VLAN solution plan
IP address solution plan
Site architecture design
CSC/ABCCompany
Activity Description/Purpose Associated Work ProductsResponsibleOrganization
Procurement
Procure Circuits and
Hardware AT&T sites
Obtain hardware,
software, and networkfacilities.
Circuit and equipment
orders
CSC Project Manager
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01SEP2008 NETWORK MIGRATION PROJECT DEFINITION VERSION:1.0
Activity Description/Purpose Associated Work ProductsResponsibleOrganization
Procure Circuits andHardware CSC sites
Obtain hardware,software, and networkfacilities.
Circuit and equipmentorders
Core support
hardware/software
Infrastructure wiring
Core Demarc and IGNhorizontal cabling tocore infrastructure,server farm andmainframe
CSC Project Manager
Activity Description/Purpose Associated Work ProductsResponsibleOrganization
Deployment
Conduct testing at AT&Tand CSC sites
Perform necessarytesting to verify that thehardware performswithin the agreed uponperformance measures.
Set up, configured andtested hardware
Update NetEISS withasset information(Network inventories,Network diagrams, LANdiagrams)
CSC/ABCCompany/AT&T
Deploy WANInfrastructure andcircuits to ABCCompany and CSC data
centers
Populate WANinfrastructure to bothABC Company andCSC data center
Finalize site engineeringand design
Define Network
EquipmentInstall equipment
Install circuits and burn-in
Establish connectivityand test
CSC/AT&T
Activity Description/Purpose Associated Work ProductsResponsibleOrganization
Turnover to Run and Maintain
Turnover to Run andMaintain
Perform handoverprocedure
Completed financialreports
Completed post projectdocumentation
CSC
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01SEP2008 NETWORK MIGRATION PROJECT DEFINITION VERSION:1.0
Activity Description/Purpose Associated Work ProductsResponsibleOrganization
Management and Coordination
Manage project Provide overall Projectdirection and strategy to
meet ABC Companysgoals
Project Status Reports
Issue logs
Risk logs
Change control logs
CSC Project Manager
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01SEP2008 NETWORK MIGRATION PROJECT DEFINITION VERSION:1.0
5.0 Project Management Approach
5.1 Management Approach Overview
CSC and ABC Company are jointly responsible for project management and providing the
necessary resources to the project. Our joint management objectives are focused on tightlymonitoring, controlling, and balancing the projects three key constraints: Scope (or Product),Budget, and Schedule. To be effective in achieving this primary management objective, wemust establish:
An agreed-upon baseline.
A process to monitor progress.
A clear means of communication.
An open approach for dealing with issues.
An objective project change control procedure.
A process to recognize and manage risks.
An approach for accepting project deliverables.
A definition of what constitutes project completion.
5.2 Agreed-Upon Baseline
This Project Definition is the foundation or baseline for all the key project management activitieson the project. It identifies the work activities that will be tracked, defines the boundaries forscope control, identifies responsibilities, and clarifies many of the areas where issues can arisethat need to be managed.
The Project Definition is then used as the basis for creating a detailed project schedule for allthe work activities to be performed on the project. Every activity will have an estimate of workeffort. All project team members, from CSC and ABC Company, will be assigned these activitiesand this will determine the cost of the activity based on the cost of the individual team membersassigned to it.
Once all the activities are allocated to team members, the project schedule is leveled andloaded against the calendar. This completed schedule represents the baseline schedule. Thisschedule will provide the key milestone dates to track schedule progress.
The summation of all activity costs from the baselined project schedule, plus expenses, plus thecosts of purchased items like hardware, software, and other services, will represent the budgetthat the CSC / ABC Company management team will track.
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01SEP2008 NETWORK MIGRATION PROJECT DEFINITION VERSION:1.0
5.3 Process to Monitor Progress
The detailed project schedule is the key vehicle for measuring progress. The specific activitiesthat each team member works on, and their progress against completing those activities, arethe only objective measure of where the project stands against the schedule and budget. Tocapture this information every team member, both CSC and ABC Company, will record and
report their actual hours spent on project activities against the budgeted time in the projectschedule. In addition, each team member will provide estimates of the effort remaining onactivities that have not been completed.
This information will be recorded on a weekly time sheet and given to the appropriate manageralong with a status report that provides a brief description of work accomplished,issues/problems, and planned work. The management team will determine where the projectstands versus the schedule and budget by analysis of this information.
5.4 Means of Communication
Because CSC and ABC Company are responsible for managing this project, it is imperative thatwe use a formal process to ensure timely and accurate communication between the
organizations. There are two key vehicles for providing this communication: a weekly statusreport and a weekly status meeting.
As mentioned earlier, all team members will report progress and status weekly. Thisinformation, and the analysis of it, will be summarized into a project status report for ABCCompany and CSC Management. This report contains the following information:
Significant Problems/Actions Taken.
Progress Summary Schedule status.
Accomplishments.
Planned Accomplishments.
Risks and Status.
Issues and Status (discussed later).
The weekly project status meeting will be used to review the project status and open issues inthe status report. The CSC and ABC Company management team must be committed to havingthis meeting and making it effective. The keys to making the meetings worthwhile are:
Have the meetings often enough so that timely information is available.
Focus the meeting on major issues or areas where management action or intervention isrequired.
Make sure that the information provided is accurate and objective.
5.5 Approach for Dealing with IssuesEvery project has issues that hinder progress. It is important to ensure that these issues areidentified and resolved quickly by the right person. The first step in effectively dealing with theseissues is to make the entire team aware of the importance of identifying issues and gettingproper resolution. We will then use the following procedure to ensure that the issues are visiblytracked:
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01SEP2008 NETWORK MIGRATION PROJECT DEFINITION VERSION:1.0
Identify issues. When the project begins, we will start identifying any issues that couldhinder our ability to meet the objectives of the project. Issues can be identified byanyone involved with the project.
Document the issue. The person who identifies the issue must document it.
Assign responsibility for resolving issues. The CSC / ABC Company management
team will determine the appropriate individual who will be responsible for resolving eachissue. The responsible person must be an individual who has the knowledge andauthority to make decisions regarding the issue. The management team will also assigna priority to the issue.
Monitor and control progress. All issues will be tracked on an issues log that will bemaintained to formally track the status and resolution of the issues.
Report progress on issue resolution. As mentioned earlier, the issues log will be apart of the weekly status report and discussed in the weekly status meeting.
Communicate issue resolution. The issues log and documented resolutions of issueswill be made available to all team members.
We are assuming that all issues and decisions will be resolved or made within 2 business days
from the date the issue is identified. Failure to meet this time constraint may cause a change ofscope request.
5.6 Project Change Control Procedure
The Project Change Control Procedure is a crucial mechanism that can affect the success orfailure of this project. This process is the primary vehicle for containing scope and ensuring thatmanagement has the opportunity to make timely trade-offs between the three key projectvariables of cost, time and scope. It is imperative that potential changes are identified early,documented carefully, and resolved at the appropriate levels of responsibility.
Changes are broadly defined as work activities or work products not originally planned for as
defined by this Project Definition. More specifically, changes will include: Any scope items not listed in this Project Definition (Section 3).
Participation in activities not previously included in this Project Definitions list of workactivities (Section 4).
Provision or development of deliverables not included in this Project Definition (Section6.0).
A change in responsibilities, as defined in this Project Definition (Sections 4, 6, or 10)between CSC and ABC Company, including reallocation of project staffing.
Any rework of completed activities or accepted deliverables.
Investigative work to determine the impact of major changes.
Impact caused by a change in the assumptions defined in this Project Definition. Impact of any risk items defined in this Project Definition.
Delays or rework caused by items identified in this Project Definition as ABC Companyresponsibilities or activities.
Delays created by customers request to change the schedule requested or caused bycustomers inability to meet its commitments.
Delays caused by a change in previously agreed-upon acceptance criteria.
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01SEP2008 NETWORK MIGRATION PROJECT DEFINITION VERSION:1.0
6.0 Deliverables
Deliverable DescriptionResponsible
OrganizationAcceptance Criteria
Physical TechnologyModel
The purpose of the PhysicalTechnology Model is todetail the architectureassociated with theimplementation of thespecific environments withinthis project.
CSC CSC and ABC CompanyNetworks Manager sign-off
Test Plans Test plans will be developedfor AT&T Data Center sites.
AT&T CSC and ABC CompanyNetworks Manager sign-off
Test Plans Test plans will be developed
for CSC Data Center sites.
CSC CSC and ABC Company
Networks Manager sign-off
Installed hardware Hardware equipment andcircuit/backout will beinstalled and tested at AT&Tsites Data Centers
AT&T CSC and ABC CompanyNetworks Manager sign-off
Installed hardware Hardware equipment andcircuit/backout will beinstalled and tested at CSCData Centers
CSC CSC and ABC CompanyNetworks Manager sign-off
Deployed Infrastructure The infrastructure has beendeployed and is running in
the production environment
AT&T CSC and ABC CompanyNetworks Manager sign-off
Deployed Infrastructure The infrastructure has beendeployed and is running inthe production environment
CSC CSC and ABC CompanyNetworks Manager sign-off
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7.0 Risks
The following is the projects initial risk assessment. An ongoing Risk Register is maintained andevaluated throughout the course of the project. Not all risks can be mitigated and may have apotential impact on the projects schedule, budget, and/or ability to deliver in-scope items. It is
the responsibility of both CSC and ABC Company to assist in mitigating risks associated to theproject.
Initial Risks Potential Effect on ProjectProbableImpact Risk Mitigation Strategy
Data on the in-scopesites is not accurate(incomplete site list)
Cost and schedule affected byrevisions after solution defined
High Validate existingdocuments as part ofdiscovery
Circuit vendors meeting
schedules
Late provisioning of
communication services mayimpact cost, schedule, and quality
High Manage to schedule with
appropriate lead times fororders. Escalateexceptions early
Delivery of circuits Late circuit installations will delayschedule and generate additionallabor cost
High Manage to schedule withappropriate lead times fororders. Escalateexceptions early
LAN/WAN equipmentsuppliers delaydeliveries
Late equipment delaysinstallation that in turn delaysservice deployment may impactcost, schedule, and quality
High Manage to schedule withappropriate lead times fororders. Escalateexceptions early
Facility availability andaccess
Will delay project and jeopardizedelivery schedules and budgets
Medium Week by week review of project plan to reviewdetailed resourcerequirements for 60 daylook ahead
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8.0 Constraints
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Constraints Impact
ABC Company established
change control cycles, businessunit cycles
Schedule
Some sites will not havesufficient environmentals for dataequipment and this will not bedetermined until installation teamarrives on site during discovery
Will require remediation and schedule changes
Existing cabling specification arenot capable of implementingWAN/PIP
Schedule, cost and quality
There are certain parts of the
world where, due to legislation,IPT delivered in this manner isnot allowed
Schedule and process impact if not identified
prior to baseline
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9.0 Assumptions
Project Assumptions are those expectations upon which the Project path forward is based andwhich, if proven incorrect, result in a significant Project Issue that could invalidate the ProjectBudget Estimates, Schedules and Approach. An invalidated Project Assumption will usually
result in processing of a Change Request to the Project.
GENERAL ASSUMPTIONS
1. Necessary approvals will be received in a timely manner
2. CSC and ABC Companystaff will be provided a weekly task turnaround documentwhich identifies their work to be performed and they will update the turnarounddocument with their actual hours spent and estimated time remaining on a weeklybasis.
3. Accessibility to in-scope 3rd party equipment will be made available
BUSINESS ASSUMPTIONS
1. CSC and ABC Company will work with communications team to communicate to endusers regarding change in service per the project plan.
ORGANIZATION ASSUMPTIONS
1. ABC Company will secure resources to work with CSCs technical team on approvingthe solution and supporting on site testing and deployment
2. 3rd party vendors to provide necessary support to meet MSA
3. CSC will have on-site access to any existing ABC Company or 3rd partymanagement and defined personnel per the project plan.
4. Regular communication with team members to relay answers to queries or issues toidentify any forthcoming problems.
5. ABC Company counterpart will be identified and available as required to assist withproject needs
6. ARM assigned at the beginning of transformation
LOCATION ASSUMPTIONS
1. Facility requirements will be available at ABC Company
APPLICATION ASSUMPTIONS
1. All applications are identified, catalogued and made available to CSC
2. All applications are identified, catalogued and made available to CSC
DATA ASSUMPTIONS
1. Traffic statistics provided during discovery phase are accurate will be validated withcustomer during discovery implementation
2. Equipment list will be provided with make, model, count and location
3. The existing applications, processes and tools will be retained until migration per theproject plan.
4. CSC will have access to current ABC Company operational metric targets.
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01SEP2008 NETWORK MIGRATION PROJECT DEFINITION VERSION:1.0
5. CSC will have access to current operational reporting and performance statisticalinformation per the project plan.
TECHNOLOGY ASSUMPTIONS
1. Current switches and routers are compatible for MPLS implementation
2. Customer LANs are compatible for MPLS implementation
3. IP addressing information is available
4. Existing LAN cabling are in compliance with CSC standard with likelihood of somesites not being standard
5. CSC will have voice and data connectivity to the ABC Company environment per theproject plan.
6. Network infrastructure (voice and data) for each site will need to be in place beforethe service can migrate to the CSSC.
7. CSC will require full co-operation of ABC Company to understand current networkinfrastructure
8. The existing applications, processes and tools will be retained until migration per theproject plan.
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01SEP2008 NETWORK MIGRATION PROJECT DEFINITION VERSION:1.0
10.0 Project Roles and Responsibilities
Role ResponsibilitiesTime
RequiredResponsible
Party
Project Sponsor Provide strategic direction and issueresolution
Assist with obtaining resources
Help plan, shape and monitor progress onissues
Balance project priorities with othercompany priorities
FT ABC
ABC CompanySubject MatterExperts
Provide in-depth knowledge of ABCCompany networks, business usage, andconfiguration to develop overall solution
Provide input to test strategies and plans
FT ABC
CSC SubjectMatter Experts
Provide solution design assistance forconsistency and standardization
FT CSC
Project Manager Accountable for successful projectcompletion
Provides overall Project direction,objectives and strategy to meet ABCCompany goals; communication andalignment of the Project with other ABCCompany initiatives
Communicates Project status and resolvesissues with ABC Company ProjectManagers/Executives
Resolves resource conflicts and majorissues with other ABC Company projectsand groups
Manages the Project schedule, budget andscope changes that impact prioragreements with the ABC Company
Manages project level risks and issues.
FT CSC
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01SEP2008 NETWORK MIGRATION PROJECT DEFINITION VERSION:1.0
Role ResponsibilitiesTime
RequiredResponsible
Party
Lead Architect Responsible for end to end solutionimplementation.
Responsible for logical and physical designof the solutions for the project.
Provides overall coordination of thetechnology model to insure proper fit withinthe business solution.
Provides guidance and direction to theengineering resources on the team.
Acts as liaison between the Project and theABC Company Architecture StandardsBoard.
FT CSC
Program Control Provides Program office support to theProject
Responsible for the developing andenforcing of internal processes
Responsible for schedule management(account integration), and facilitateschange management
Provides the standards around which theProject operates
FT CSC
Data CenterManagers
Overall responsibility for ManagedComputing Services for CSC Data Centers
Overall financial responsibility for the
Project
PT CSC
Account Team Account team will provide direct on sitesupport and will accept transformednetwork into production operations
PT CSC
3rd party vendorsat in-scope sites
Knowledge transfer, training, access to allin-scope facilities
PT 3rd partyvendors
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11.0 Equipment and Facility Needs Access to ABC Company facilities in scope to work on network and WAN/LAN
connectivity.
Office type workspace for use while on site at both ABC Company and CSC offices anddata centers.
Acceptable access between both CSC and ABC Companys networks.
Access to equipment, data, services and information at all ABC Company in-scope sites,as appropriate to complete all approved program and projects
All appropriate access to systems as defined as in-scope in this document for thepurposes of performing approved activities, subject to ABC Companys policy
ABC Company to provide necessary storage space to secure equipment that will be pre-shipped to in-scope sites
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12.0 Project Completion Criteria
This project is considered complete when project deliverables listed in Section 6.0 have beencompleted and accepted by the customer based on the Deliverable Acceptance Criteria.
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13.0 Appendix A Glossary of Terms
Term/Acronym Description
ARM Account Relationship Manager
ATM Asynchronous Transfer ModeCSC Computer Sciences Corporation
DNS Domain Naming Structure
DSL Digital Subscriber Line
EMEA Europe Middle East & Africa
GIS Global Infrastructure Services
IGN Internet Global Network
IP Internet Protocol
ISDN Integrated Services Digital Network
LAN Local Area Network
LTM Logical Technical Model
MPLS Multi-protocol Layer Service
MSA Master Service Agreement
NA North AmericaNES Network Engineering Services
NMC Network Monitoring Center
POC Point of Contact
PTM Physical Technical Model
SLA Service Level Agreement
RFP Request For Proposal
SMARTS System Management ARTS
SOE Standard Operating Environment
WAN Wide Area Network
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14.0 Appendix B Tier 1 Tier 5 Process Sites
C:\Documents andSettings\J ohn R. Cis
C t S i C ti All i ht d Thi d t i i t d t f C t S i C ti