Gov 2.0Transparency and Technology and How its Changing the Public Sector
Pat FiorenzaSyracuse University
Gov 2.0March 18, 2011
Gov 2.0March 18, 2011
My Background • Current Masters of Public Administration Student
– Syracuse University• Graduate Assistant for Professor Ines Mergel• Believer in Gov 2.0 to engage our generation and
hopefully usher in a new era how we interact with government
• No IT/Programming Background • Please use #Gov20 Hashtag on Twitter in addition
to the #WLNY11• Let’s try to spark up a conversation with the
community. • If you have questions – send them to @pjfiorenza
Gov 2.0March 18, 2011
Presentation Overview
• Brief overview of Gov 2.0 • Government as a platform• Social Media Government• Great Gov 2.0 Examples• How to get involved
Gov 2.0March 18, 2011
Gov 2.0 Overview• Obama’s call for agencies to
be more transparent, participatory, collaborative
• Gov 2.0:– At the heart of Gov 2.0 is a
movement to use technology to spur innovation and participation in government
http://radar.oreilly.com/assets_c/2010/05/transformative.html
Gov 2.0March 18, 2011
More Gov 2.0..• Cloud Computing• Government Data API’s• Mobile
– SeeClickFix Example• Wikis• QR Codes• Crowdsourcing Information• Social Media
Government as a Platform
Gov 2.0March 18, 2011
• Idea away from “vending machine government”• We pay money, expect services – don’t like the
services so we shake the vending machine, there needs to be a better solution
• Creativity boom from Apple and iTunes marketplace, how do we use this model for government innovation?
Gov 2.0March 14, 2011
Gov 2.0 Initiatives - Local • Manor, Texas– Epicenter of Gov 2.0 – Impact on local Gov
• QR Code Program• Citizen Engagement
Portal• Pothole Reporting System
"The City of Manor's motivation to embrace Gov 2.0 principles came out of significant budgetary constraints that were beginning to impact our ability to serve our constituents. Manor does not have a significant tax base, yet we do have 6,500 people we must provide service to on a daily basis. As a city, we knew we could not afford to buy the industry solutions -- and financing technology just did not make sense, so we went another direction and began to innovate."
Gov 2.0March 14, 2011
• San Ramon Fire Department App• Places CPR Certified residents in
a database, alerts them when there is a cardiac arrest dispatch in a public area and the nearest defibrillator.
• Spurred by the Fire Chief, dubbed, Fire Chief 2.0, being next door to someone having a cardiac arrest, but not being notified.
Gov 2.0 Initiatives - Local
Gov 2.0March 14, 2011
Gov 2.0 Initiatives – Federal• NASA• EPA• FOIA.gov• Data.gov• Recovery.gov• United States Geological Survey (USGS)• Lots of great examples, would love to hear any
examples you know of or any cool ideas you have!
Gov 2.0March 18, 2011
Social Media In Government• Facebook, Twitter, FourSquare – for
government! • Government is using these channels
to engage– Everyone in government uses social
media a little differently.– Not all agencies on the bandwagon, yet
Challenges and Best Practices
Gov 2.0March 18, 2011
• Challenges – Digital Divide– Legal Questions– Using technology in meaningful ways – Organizational Culture
• Best Practices– Pull information from constituents, don’t just push information out– Focused Objectives with social media– Measure results
Gov 2.0March 18, 2011
Get Involved!• Challenge.gov– Federal Agencies post a particular problem which
they are facing and allow citizens to compete to find an innovative solution.
– Winners are given either monetary or non-monetary prizes
Gov 2.0March 18, 2011
More Great Resources..• GovLoop– “Facebook for Feds”– Endless blog posts, discussions,
great resource• GovFresh• O’Reilly Media• Mashable• Techcrunch
Contact Information • My contact information:• [email protected]• Twitter: @pjfiorenza• Would love to connect!
Gov 2.0March 18, 2011
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