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Page 1: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

GCSE CATERINGREVISION

Page 2: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Types of outlets:

Commercial Catering:

Hotels, restaurants, clubs, wine bars and pubs.

Run to make a profit.Public Sector Catering or Welfare Catering:

Hospitals, prisons, schools and Armed Forces.

Do not make a profit.

Industrial Catering:

Run by industries to feed workers, assuming better fed workers produce better work.

Run to make a small profit, meals subsidised for staff

Transport Catering:

Railways, cruise liners.

Run to make a profit.

Outside/ Franchise Catering:

A catering company who goes out to events and does the catering for them.

Run to make a profit.

The Catering Industry

Page 3: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

A Traditional Staff Structure in a Hotel

Hotel Manager

Restaurant HousekeepingBar

Head Bar Person

Barmen / maids

ManagerSupervisors

WaitersWine waiter

HousekeepersChambermaid

s

Kitchen

Head chefSous chef

Section chef (chefs de partie)

Commis chef(trainee)

Kitchen porter(pot washer)

Front-of-House Staff

ReceptionistPorter /

Concierge

Page 4: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

A Flexible Staff Structure in a Hotel

Hotel Manager

Restaurant HousekeepingBar

Head Bar Person

Manager Housekeeper

Kitchen

Head chefSous chef

Front-of-House Staff

Receptionist

Page 5: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Catering Manager/Head Chef:

Hiring, firing, ordering food, menu planning, kitchen brigade organisation (organising the chefs), communication with restaurant staff, checking orders for quantity & quality, health, safety & hygiene, training of staff.

Restaurant Manager/Head Waiter:

Hiring, firing, ordering equipment, napkins etc, restaurant brigade organisation (organising the waiting staff), communication with kitchen staff, checking orders for quantity & quality, health, safety & hygiene, training of staff, hosting, seating & greeting and customer service, dealing with complaints.

Page 6: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Head Chef/ Chef- Skills requiredOrganisational- plan menu and quantities of ingredients, timing

Preparation- weighing and measuring

Cooking- grilling, poaching, boiling

Personal- personal hygiene, teamwork

Motivational- leading others to produce quality work.

Creative- Create menus with the right mix of flavour, texture and colour.

Front-of-house- Skills requiredQualifications- eg. NVQ Catering studies Front of House

Knowledgeable- Understanding of what they will be serving.

Serving- To serve Guéridon-style and cook in front of customers or free-pour drinks instead of measuring.

Personal- personal hygiene, teamwork, friendly and willing to interact with customers, smile!

Page 7: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Restaurant Service

Plated- The most common type of table service where the main part of the meal is plated and vegetables are served in a creative way.

Family- The most suitable for ethnic restaurants where people often share a range of dishes. Food is put on the table and customers help themselves.

Silver- The most traditional style of service and is usually found in the dining restaurants and hotels. Guéridon service can be part of this style of dining, where some dishes are cooked in front of the customer.

Food Service

Page 8: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Customer Needs

Customers have expectations that their needs, such as a comfortable bed, plenty of hot water and a tasty meal, will be met. Customer satisfaction is created by meeting needs.

The five main customer expectations are:

Value for money- They must feel that the price paid for goods and services is fair. This does not always mean cheap.

Accuracy and reliability- The service or goods promised should be delivered as expected.

Information, advice and help- Customers expect that they will be given information and advice before they even ask for it. Eg. Expect a waiter to explain the menu.

Problems and complaints dealt with correctly- Staff must sort problems as quickly and correctly.

Health, safety and security- There is a duty of care towards customers within an establishment to keep the customers safe and secure.

Customer Service

Page 9: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Communication & Record-keeping

Good communication is essential in the catering industry as it is a ‘service industry’.

Page 10: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Different types of communication:

Verbal Non-verbal- unspoken for example body

language. Written Telephone Fax Internet-Internet, email, web.

Different types of communication are needed in different circumstances. E.g. some customers may have communication difficulties- partially sighted or blind, deaf or hard of hearing.

The main purpose of staff employed in the industry is to look after customers’ needs. Good communication= a successful business and happy customers.

Page 11: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Good communication is a combination of:

Observing-Watching customers and offering them help and advice.

Listening- Listening carefully to what is being said.

Thinking- Thinking carefully about what to say to using easy to understand language, not jargon.

Knowing- What the establishment offers. Describing- Describing items on menu and

the services provided by the establishment. Suggesting- E.g. wine, food, alternatives.

Page 12: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Uses of ICT in the industry: Reservation systems- A

customer can ring or email a central reservation number/email address and a room can be booked for any hotel in the group.

Management system- Room reservation, guest billing, guest history.

Electronic point of sale (EPOS)- A number of machines are linked to a central computer. Guests can order from the bar, restaurant or shop. All transactions are passed through a central computer for bills to be generated automatically.

Page 13: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Uses of ICT in the industry 2:

Stock control system- These hold details of suppliers. They generate orders automatically when stock level fall.

Food and beverage management systems- A database of recipes, quantities needed , ingredients codes etc.

Events management- Used when planning, organising and running large events. Data from one event can be saved and used for similar future events.

Dietary analysis programs- Nutritional analysis of menus, recipes and ingredients.

Page 14: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Record-KeepingIt is very important to keep accurate, appropriate records. The types of records used are:

• Stock control sheets• Invoices• Staff rotas• Food and drink orders• Restaurant bookings• Details of accidents.

Page 15: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Setting a Table for Lunch and Dinner

Setting up a table for lunch or dinner depends on the type of menu being served.

The basic two type of menu served are:

-a la carte

-table d’ hote.

Page 16: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

For À la Carte Menu:À la carte refers to individually priced dishes placed on an extensive menu. This way, there is more of a choice but the ingredients are more extravagant and therefore the price is higher. This a table setting normally laid in a high class restaurant, dining room or hotel in readiness for served of either lunch or dinner. It would consist of the following:Fish PlateNapkinFish knifeFish forkSide plateSide knifeWater or wine glass.

Page 17: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

For À la Carte Menu:

Page 18: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Table d’ hôte Menu:This literally means in French, ‘the host’s table’ but in menu planning terms, means a fixed price menu. Cooking methods tend to focus on heartier methods, for example, braising a joint of beef. The table would consist of the following:

Napkin

Soup spoon

Fish knife

Fish fork

Water or wine glass

Sweet spoon

Sweet fork

Side plate

Side knife

Page 19: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Table d’ hote Menu:

Page 20: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Laying the table with cutlery / flatware To use the right cutlery or flatware and set the table

properly with the correct knives and forks is not really difficult and when you sit down to eat just remember to start from the outside and work inwards. The idea should never be to intimidate your guests, instead you will put them at their ease.

Page 21: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Setting the table properly makes life easier for the guest. They will see a table which looks good and feel, quite rightly, that you are making them feel welcome. A well laid table speaks volumes to a guest.

Page 22: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Setting the table properly makes life easier for the guest. They will see a table which looks good and feel, quite rightly, that you are making them feel welcome. A well laid table speaks volumes to a guest.

• Left is a picture of a place setting .

• (This particular design is called Windsor. This is a plain, simple yet stylish cutlery design.)

• This table is set for soup, a main course and a dessert.

• A small butter knife has been placed on a small plate to the left of the place setting. This could be used for bread rolls or later for the cheese course.

Page 23: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

The diagram below shows the layout of a table set to include a fish course. On the far right is a soup

spoon. Then from the outside to the inside this illustration shows: fish knife and fork, dinner ( or table) knife and fork, dessert knife.

Above the dinner plate is a dessert fork and dessert spoon.

Glasses may be in a triangle or a straight line and napkin on the bread which should already be on the plate.

Page 24: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Hand Blender

Domestic hand blenders can be used to blend small amounts of soups and sauces. However, when blending large catering quantities, a specialist industrial hand blender is required.

Liquidisers

The same rule applies for liquidisers. When the number of customers increases, the size and the sturdiness of the equipment must increase also. They also blend small amounts of soups and sauces.

Food Processors

They have multiple applications, including chopping, slicing, liquidising etc. They have separate attachments to do each task. Food processors are best used for large quantities.

Mixing Machines

They use a whisk attachment or a dough hook. They make pastry and bread dough and meringues on a large scale. Attachments can also be added to mince or blend.

Equipment:

Page 25: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Guéridon TrolleyAlso known as a flambé trolley. It is a portable waiter/waitress station used for cooking the finishing of flambé items. For example in the preperation of crêpe Suzette the pancakes would already be made but the person making the pancakes would make the suzette sauce, heat the pancakes in the sauce and serve directly to the customers at the table

Coffee, Espresso and Cappuccino MachinesThey filter the coffee through and water is dripped through.

Food Display UnitCan be kept at either ambient temperature (room temp) or chilled (same temp as fridge below 5°C).

Large Equipment:

Page 26: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

SalamanderOther name for grill

Griddle unitThis unit is like a grill but doesn’t require open flames.

Bain-MarieA container of water used to keep foods hot without fear of burning or to cook delicate foods.

OvensInduction hob- Uses electromagnetic induction to heat a pan (ceramic hob). They are hotter.Convection oven- Fan assisted transferring heat around the oven.

Other Equipment:

Page 27: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Palette knifeA small, flat knife with no edges used to pick items up.

MandolinA professional slicing instrument with adjustable blades used to cut up vegetables.

Special cutter- Parisienne cutter (scoop)Otherwise known as a melon baller. Used to cut small spheres out of food Eg. Melon.

SpatulaA plastic utensil used to scrape the last ingredients out of the bowl.

Small Equipment:

Page 28: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Knives Used in Industry

A cooks knife (for chopping)

A filleting knife (for fish)

A boning knife (for meat)

A palette knife for lifting, scraping and mixing

A steel (for keeping knives sharp)

A small paring or vegetable knife (for peeling and cutting small foods)

A peeler (for peeling fruit and veg)

Page 29: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

1. Use the correct knife for the job

2. Knives must always be sharp and clean

3. Handles must be free from grease

4. Points must be held downwards

5. Knives should be placed on a flat surface so that the blade is not exposed upwards

6. Knives should be wiped clean with the edge away from the hands

7. Do not put knives into a washing ups sink

Knife Safety

Page 30: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

• A balanced diet contains a wide variety of foods

• Food contains a mixture of different nutrients which have different functions in the body.

• A healthy diet will provide adequate amounts of all nutrients needed by the body for good health.

Nutrition & Menu Planning

Page 31: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Foods containing… protein carbohydrate fat…provide the body with energy.

Food also provides…

• fibre;• water;• vitamins and minerals.

These substances do not provide the body with energy, but are all needed to fulfil some important ‘support’ functions for the body.

Nutrition & Menu Planning

Page 32: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

The Balance of Good Health is based on five food groups which are:

Fruit and vegetables Bread, other cereals and potatoes

Meat, fish and alternatives

Milk and dairy foods

Foods containing fat

Foods containing sugar

Nutrition:The Eatwell Plate

Page 33: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Fruit and Vegetables

•Aim for at least 5 portions a day.

•Fresh, dried, frozen, canned and juiced - they all count.

Main nutrients: carotene (in carrots), vitamin C, folates and fibre. Vit C needed for immune system and to prevent scurvey, fibre to prevent constipation and bowel cancer.

Nutrition:The Eatwell Plate

Page 34: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Bread, other cereals

and potatoes

•Eat plenty of foods rich in starch and fibre.

•Fill-up on wholemeal bread, potatoes, rice, pasta and yams.

Main nutrients: carbohydrate (starch), some calcium and iron, vitamin B, and fibre. Carbohydrate and starch needed for slow release energy. Fibre (NSP) needed to aid digestion to prevent bowel cancer. Vitamin E in cereals, nuts and oil helps growth of body and to develop red blood cells

Nutrition:The Eatwell Plate

Page 35: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Meat, fish and alternatives

•Help the body to grow and stay healthy.

•Eat a range of meat, fish eggs, nuts, seeds, tofu, beans, and pulses.

Main nutrients: iron, protein, B vitamins (B12), zinc, magnesium

Protein and iron help the body to grow and stay healthy.

Vitamin A helps eye sight and overall health, found in liver and eggs

Nutrition:The Eatwell Plate

Page 36: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Milk and dairy foods

•Help bones and teeth to grow strong and stay healthy.

•Try lower-fat options.

Main nutrients: calcium, protein, vitamin B12, vitamins A & D

Protein is needed for growth and repair and calcium for strong bones, Vit A&D also needed for strong bones as well as skin and eyes.

Nutrition:The Eatwell Plate

Page 37: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Foods containing fat /

Foods containing sugar

•Don’t eat too many foods that contain a lot of fat. Leads to obesity.

•Don’t have sugary foods and drinks too often.

•Leads to tooth decay.

Nutrition:The Eatwell Plate

Page 38: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Target Group Requires

Baby Breast milk which contains special proteins, antibodies and white blood cells which help to protect the baby against infection. It also contains a substance to help the baby grow.

Children Foods that are high in energy as they grow quickly. Calcium is needed for healthy tooth development and, vitamin D, helps make bones stronger.

Teenager Calcium for bones (teenagers have growth spurts). Girls and boys differ in how much they need; boys need more protein and energy than girls due to their greater growth spurt. Girls need more iron than boys once their periods start.

Adult Plenty of starchy foods and fruit and vegetables, meat or its alternatives, milk and only small amounts of foods and drinks containing fat and sugar.

Older Adult Vitamin B to help release energy and Vitamin C to help fight infection

Page 39: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Types of vegetariansThere are three main categories of vegetarians:1.Vegans do not eat the flesh of any animal (no meat, poultry or fish) and no eggs, milk, cheese, honey etc.2.Lacto-vegetarians do not eat the flesh of any animal (no meat, poultry or fish) but they do eat eggs, milk, cheese.3.Semi vegetarians often choose to eat a mainly vegetarian diet because they don’t eat red meat. They sometimes do eat white meat (poultry and fish) and eggs, milk, cheese etc.

Page 40: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Some people choose not to eat certain foods. There can be a variety of reasons for this:

Because of their ethnic beliefs. Because of their religious beliefs. For medical reasons. They do not like the taste or texture of

some foods.

A vegetarian diet is considered healthy because of the emphasis…on fresh fruit and vegetables. Protein is obtained mainly from beans, lentils, peas, nuts and wholegrain cereals, which are also rich in vitamins and minerals.

Page 41: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

There are many reasons why people chose a vegetarian diet:

They may have strong feelings about the way animals are kept and slaughtered.

Land used to feed animals could feed many more if it was used as crops.

Many cases of food poisoning are linked to meat. A vegetarian diet is considered to

be healthier (lower in fat and cholesterol, higher in fibre) than one that relies on meat.

Page 42: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Menu Planning Government Guidelines: eat less fat, less sugar, salt, alcohol and eat more fibre should be considered in menu planning to provide a balance of dishes.

Menus should be a balance of different starters, mains, desserts – not repetitive in terms of types of dishes e.g. fish, meat, poultry

(chicken, turkey, duck), vegetarian, dishes suitable for those

dieting, people who can’t eat milk products (lactose intolerance)

or wheat, consider religious and cultural implications.

Colour, texture and value for money must also be considered when presenting a menu. It must be presented correctly and in a attractive and appealing manner to the consumer.

Page 43: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Before you start planning a menu, consider the 4W’s:

WHO is going to eat the food (age, sex, occupation, specific dietary needs)?

WHEN is it going to be eaten (time of year, time of day)?

WHERE is it going to be served/eaten (venue, space and facilities available)?

WHAT type of food is going to be eaten (sit down meal, buffet, breakfast, lunch, dinner, special occasion)?

Page 44: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Other points to consider:

Nutritional needs, including specific dietary needs. Time of year Weather Types of customer Time available Price Portion control Ability of the cook Ability of the waiting staff Equipment available (for preparation, serving, cooking) Balance (colour, flavour, texture, shape, variety of ingredients) Presentation

Page 45: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Planning a good menu. Tips-

Children's menus- should be fun and include healthy alternatives to children's favourites. E.g. potato wedges instead of chips. Children could have more choice by offering smaller portions of main meal dishes from the adult menu.

Specials- Many restaurants have ‘specials boards’, which is a good way of adding seasonal dishes to the menu.

Breakfast-Even simple breakfasts should offer a choice of hot (bacon, egg, sausage, tomato etc.) and cold continental (rolls, croissants, cheese, cold meats, etc.) Hot and cold drinks and a tasty selection of preserves should be offered.

Page 46: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Planning a good menu. Tips-

Lunch- Often needs to be served quickly for customers who have limited time.

Sandwiches, wraps and baguettes are ideal. An ideal menu will offer a variety of breads with a selection of hot and cold fillings, together with snack items such as jacket potatoes, salads, pastries, cakes and muffins.

Evening meal- Vegetarian and healthy choices should be offered as well as dishes using a variety of cooking methods.

In the UK, the most popular menus offer hot and cold starters, a variety of main courses and a selection of desserts that include chocolate and fruit.

Page 47: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Choosing a menu

Decide on the main course ‘protein items’ first, for example chicken breast, pork fillet, lamb cutlets, liver, cod, salmon, tuna, quorn, tofu and cheese.

Decide on the desserts-these should ‘balance’ the protein items for colour, flavour, texture and nutrients.

Choose the vegetables- these should ‘balance’ the other dishes chosen, especially regarding colour

Choose the starters.

Page 48: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Types of menu Table d’hôte or set-price menu- a fixed or set-price

menu with a limited selection of dishes for every course. A la carte menu- all dishes are individually priced. Party or function menu- Usually a fixed-price menu

offered for parties or functions such as wedding receptions. Some party's menus offer a limited choice.

Ethnic or speciality menu- Can be fixed price or á la carte. Some offer dishes from particular countries. E.g. China, Italy. others offer specialised food, e.g. fish or vegetarian dishes.

Fast-food menu- This is similar to a speciality menu. Food tends to have ‘themes’ such as burgers, chicken or baked potatoes. Items are priced individually.

Rotating menu cycle- Often used in primary schools. A fixed pattern of menus is used to cover a fixed number of days. The minimum number of days is eight, so that menus are never repeated on the same day each week.

Page 49: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Commodities:Considerations when selecting & storing:

Vegetables & FruitChoose fruits & vegetables in season for the best quality. Check for bruising and signs of mould. Check fruit is ripe or a little under ripe, not over ripe so it is wasted. Should be stored in a dry cool area, carefully so that it does not become damaged. Not near smelly food so it becomes tainted.

Meat & PoultryMeat should be kept in the fridge, raw meat should be kept away from cooked meat. It should be used by the specified date and be in good condition, not bruised.

FishOily fish – salmon, trout, tuna should beWhite flat – Lemon sole, halibut bright eyes,Round – Bass, cod, hake not slimy or smelly.

Nutrition & Menu Planning

Page 50: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Commodities:Considerations when selecting & storing:

EggsCome in 4 sizes depending on size & graded A to C for quality. Eggs have to have use by dates and quality control to prevent salmonella. Should be stored in a cool dry place or fridge, away from raw meat, hands should be washed before & after handling, don’t use cracked eggs.

DairyDairy products have to be kept in the fridge and must be used within use by dates. Milk & cream should always be kept in the container in which it was delivered. Cheese is best served after it has been taken out of the fridge and allowed to reach room temperature.

Dry goods Should be kept in a cool, dry place off the ground.

Cook-chill foods Kept in the fridge & reheated thoroughly. Before use by date.

Canned foods must be kept in a cool place, used on rotation before use by date.

Convenience (partly prepared foods) can be use along side fresh foods to make for more efficient and more quickly prepared dishes.

Nutrition & Menu Planning

Page 51: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

It is vital to cost dishes accurately to make a reasonable profit. Portion control

(keeping the size of a portion the same every time by using the same size container or serving spoon).

The total cost of a food item depends upon 3 things:1. Food or materials cost the cost of the raw materials or

ingredients. 2. Labour costs - Direct labour cost e.g. the wages of the chefs,

Indirect Labour costs - other people who work in the restaurant.3. Overheads - the cost of rent, rates, heating, lighting, electricity,

gas.

Sales - Food Cost = Gross ProfitSales - total cost = Net ProfitFood cost + Gross Profit = Sales

Gross Profit is usually around 40%Net Profit (after Labour & overheads have been taken out) is

around 20%

Costing

Page 52: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Portion Control

Portion control is extremely important. Customers need to feel they are getting ‘value for money’ and having the same size portion as everyone else. It helps the caterer when planning (how many portions will these ingredients make?) considering selling price (how much should I charge to cover costs and make a profit?) and avoids waste.

Using standard recipes can help a caterer by determining how many ingredients will make 10, 20, 30 or more portions.

Using standard size dishes will also help.

Page 53: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Gateau Recipe £ p

3 eggs 0. 4575g caster sugar 0. 0975g flour 0. 03250ml double cream 0. 75small punnet of strawberries 1. 99

Total cost 3. 31

Once you have the total price of the gateau you need to calculate the price per portion.

The gateau made 8 portions therefore the price of 1 portion is total price ÷ 8.

The gateau cost £3.31 for 8 portions therefore 1 portion costs £3.31 ÷ 8.

This works out at 42 pence per portion (to the nearest p)

Costing

Page 54: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

The ‘selling price’ of food is calculated (worked out) according to the amount of profit that an establishment wants to make.

This is because the selling price has to take into account: The actual food cost (the cost of the ingredients) Overheads (the cost of rates, gas, electricity, etc.) Labour cost (staff wages) Profit

The mathematical formula used in the Catering industry is:

Food cost x 100 ÷ 40

This would give a 60% gross profit to cover profit overheads and labour.

A simple way of working out the selling price is to multiply the food costs by 3.

Example: food costs £2.50suggested selling price would be £2.50 x 3 = £7.50.

Selling Price

Page 55: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Culinary Terms appear every year on the examination paper, make sure you know the following words and there meanings-

Terms used Meaning Photo

Accompaniments

Items offered separately to the main dish e.g. vegetables and sauces.

Al dente Literally means ‘to the tooth’, i.e. firm to the bite.

Au gratin Sprinkled with cheese and/or breadcrumbs and browned under the grill.

Culinary Terms used

Page 56: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Terms used Meaning Photo

Brûlée ‘Burned’, e.g. crème brûlée or burned cream

Bouquet garni

A bundle of herbs

Coulis A sauce made of fruit or vegetable purée

Croutons Cubes of toasted or fried bread

En croute ‘In a pastry case’, e.g. salmon en croute

Entrée A meat dish usually served as a main course

Page 57: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Terms used

Meaning Photo

Flambé To cook with a flame by ‘burning’ away the alcohol, e.g. crêpe suzette.

Garnish A savoury decoration for food, trimmings served with a main item.

Julienne Thin, matchstick-sized strips of vegetables.

Marinade A richly spiced liquid used to give flavour to help tenderise meat and fish.

Mise-en-place

‘Put in place’, i.e. preparation either before starting to cook or before serving.

Purée A smooth mixture made from food passed through a sieve or liquidised in a food processor.

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Terms used Meaning Photo

Reduce To concentrate a liquid by boiling or simmering.

Roux A mixture of fat and flour used as a basis for sauce

Sauté To toss in hot fat, e.g. sauté potatoes

Page 59: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Correct Ratios of Ingredients

Product

Ingredient

Function Too much Too Little

Cheese Sauce

Flour To thicken the sauce Sauce is thick and Lumpy

Sauce is thin and watery

Bread Yeast To make it rise Bread will be full of big holes like a crumpet

Bread will be heavy and not rise

Biscuits Butter To bind, add flavour, and make a dough that can be moulded.

The biscuits may spread too much in the oven and not set

The dough will not stick together and the biscuits will be dry and flavourless

Quiche Egg Coagulates to set the quiche filling

Filling will be rubbery, chewy and dry

Filling will not set

Quiche Milk Makes the filling softer and less like scrambled egg

The filling will not set Filling will be rubbery, chewy and dry

Page 60: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

How are proportions of ingredients and quality of the product controlled?

Measuring Weighing Following a recipe accurately Thorough preparation Use of correct techniques e.g. Sieving,

whisking Accurate shaping e.g. Cutters and

moulds Correcting errors

Page 61: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Key Words

Quality Control – using checks to ensure the product is made to a high standard e.g. Sensory checks, measuring depth and width, checking quantities like the number of slices of pepperoni on a pizza, checking toppings are evenly spread etc

Consistent - the same standard e.g. The size of a frozen pizza has to be consistent, partly to keep customers happy and maintain good value for money, partly so that it will fit in the box.

Proportion – the ratio of ingredients e.g. 50g of flour, margarine and sugar to 1 egg using the all in one cake making method.

Technique - way of doing something e.g. Rubbing –in, whisking

Tolerance - an agreed allowance for a quality target e.g. The cake should be 5cm deep + / - 20mm

Page 62: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Food Presentation:Meals must be presented with the consideration of:

1. The importance of colour, texture, flavour, shape, temperature and time.

2. The customers needs/situation/occasion/types of menu.3. An appropriate eating environment.4. A wide range of culinary skills.

Customer complaints must be dealt with immediately:

1. Apologise and remove the offending item.2. Offer a replacement or substitute.3. Inform the kitchen of the problem.4. Provide the replacement or substitute ASAP.5. Offer a free dessert or tea or coffee.6. Do not charge for the item that had to be replaced.7. Inform management.

Page 63: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

What are smart foods?Smart foods are those that have been developed through the invention of new or improved processes, for example, as a result of man-made materials/ingredients or human intervention; in other words, not naturally occurring changes.

Smart foods may: have a function, other than that of providing energy and nutrients; perform a particular function never achieved by conventional foods; have been developed for specialised applications, but some eventually become available for general use.

Smart Foods?

Page 64: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

1. Modified starches.

2. Functional foods, e.g. cholesterol lowering spreads, probiotic yogurts, fortified eggs.

3. Meat analogues, e.g. textured vegetable protein (TVP), myco-protein and tofu.

4. Encapsulation technology, e.g. encapsulated flavours in confectionery

5. Modern biotechnology, e.g. soy bean, tomato plant, modified enzymes, e.g. chymosin.

Smart foods include:

Page 65: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Myco-protein is used in fillets to provide a ‘chicken like’ texture.

Tofu absorbs flavours, so is used as a meat alternative in stir-fries.

TVP is used in vegetarian shepherd’s pie to provide the main source of protein.

Ingredients that mimic the organoleptic properties of meat.

Meat Analogues

Page 66: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Potatoes can be altered to reduce the absorption of fat during frying.

Maize is modified to control pests, minimising crop damage.

Chymosin, a modified enzyme, is used to produce ‘vegetarian’ cheese.

Specific changes to a plant or animal at a genetic level.

Genetically Modified Foods

Page 67: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Jellybeans use encapsulated flavours for enhanced sensory appeal.

Specially formulated ‘sports’ bars are fortified with encapsulated nutrients.

Some breads use encapsulated leavening agents to prevent premature release and reaction.

The coating of a particle with an outer shell.

Encapsulation Technology

Page 68: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Some eggs contain Omega-3 fatty acids, known to benefit heart health.

Specially formulated spreads help to lower cholesterol levels in the body.

Probiotic drinks are designed to improve the health of the large bowel.

Foods that contain an ingredient that gives health promoting properties.

Functional Foods

Page 69: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

The noodles in ‘pot snacks’ are pre-gelatinised, so boiled water will re-heat and

'cook' them.

Modified starch is used in ‘cup-a-soups’ to improve mouth-feel, thicken the drink/sauce with the addition of boiled water, and blend uniformly with no lumps.

Starches that have been altered to perform additional functions..

Modified Starches:

Page 70: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Modified Starch

Starches that have been altered to perform additional functions..

Modified starch is used as a fat replacer in low-fat meals.

To prevent ‘drip’ after a pie is defrosted, modified starch is used in the sauce.

Pre-gelatinised starch is used to thicken instant desserts without heat.

Modified Starches:

Page 71: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Restaurants use many different types of marketing to encourage consumers to choose their product:

1. Promotions

2. Advertising

3. Direct Mail

4. Merchandising – displaying products appealingly

Packaging Materials:

Different materials are used for different purposes:

1. Biodegradable 5. Aluminium Foil

2. Recycled 6. Cardboard & oven proof

3. Vacuum packed (the air removed) paperboard.

4. Cling film 7. Plastics

Marketing Techniques:

Page 72: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

The most valuable thing for any business is up to date information. Therefore computers are vital. They can be used for:

1. Computer Operations software packages used for Point of Sales (tills), and management systems. Used for stock control, pricings, ordering, accounts can be kept more accurately etc.

2. Menu Design and Nutritional Analysis

3. Internet to keep up to date and monitor competitors, marketing of the restaurant on a website.

4. Keeping customer details

5. Keeps information securely and reduces the amount of paper

Computer Applications:

Page 73: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Packaging:Influences on food labelling

Legislation (UK & EU) Enforcers Consumers Manufacturers &

retailers

Voluntary recommendations & bodies

Media National structures &

guidance

Page 74: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Legislation• Food Labelling Regulations 1996• Other legislation

– The Food Safety Act 1990 – Trade Description Act 1968– Weights & Measures Act 1985

• Specific legislation covering some foods– e.g. bread, jam, chocolate, milk

Food Safety Act• offence to sell food that is not of the ‘nature or substance or

quality’ demanded by the purchaser

Trade Description Act• offence to make false or misleading statements about goods

Weights & Measures Act 1985 makes short weight an offence• other regulations also relevant e.g. 1987 regs on quantity

marking & abbreviations of unit; 2001 regs on metrication.

Page 75: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

What must be on a label?

name of food list of ingredients (in descending order) QUID (Quantitative Ingredient Declaration) information (if

needed) e.g. pork sausages or fruit pie

net quantity of food present (unless under 5g) date mark (use by and best before) any special conditions or conditions of use name & address of manufacturer, packager or seller place of origin (if leaving out would mislead) any necessary instructions for use

Page 76: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Other information information on additives & other ingredients not legally required to be labelled nutrients present in food nutrition &/or health claims information on allergens present in food processing or production methods (e.g. organic) logos & endorsements guideline daily amounts

Optional information may include..• Processing aids & any solvent/carrier used only for technical reasons• GM - Only approved GM foods may be sold and if a food contains any GM ingredients, this must be

shown on the label• Labelling regulations require any food containing novel GM material (the DNA that has been altered

or the proteins that the DNA produces) to be labelled• Highly processed food ingredients (such as refined vegetable oils) that are produced from a

genetically modified source but that no longer contain any GM DNA or protein, currently do not have to be labelled because they are indistinguishable from those produced from non- GM sources.

• Small amounts (below 1%) of GM material that are accidentally present in non GM ingredients do not have to be labelled

Page 77: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Labelling jargon

RDA - Recommended Daily Amount

- part of EU directive on Nutrition Labelling

- estimates of the amount of vitamins & minerals needed to meet or more than meet the needs of a group of adults

GDAs - Guideline Daily Amounts

Page 78: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Nutrition Labelling

Not mandatory unless a nutrition claim is made

Must be in 1 of 2 formats

Group 1 declaration

- energy, protein, carbohydrate & fat

Group 2 declaration

• - as above plus sugars, saturates, fibre and sodium EU Council Directive on nutrition labelling for foodstuffs (90/496/EEC)

• Group 1 also known as Big 4 Group 2 also known as Big 8

Page 79: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Nutrition Labelling In addition, these nutrients can be included in a nutrient

declaration on a voluntary basis: - Starch- monounsaturates, polyunsaturates or cholesterol- specified vitamins and nutrients present in significant amounts

If a claim is made about these nutrients they MUST be labelled saturates must also be declared if other fats are labelled

15% of the RDA

Other nutrients can only be declared if a claim has been made about it & if it is a component of a nutrient defined in the regulations e.g. fructose

Page 80: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

The 6R’s Recycle Reuse Reduce Refuse Rethink Repair

Page 81: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Recycle The choice of packaging materials. Recycling of tins, plastic, glass, card and

paper. Composting.

Page 82: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Reuse Products that can be reused for either

the same or a new purpose. Reuse of leftover ingredients to make

other food products.

Fish cakes: fish, potato, breadcrumbs

Bread and Butter Pudding: Dry slices of bread.

Pasta Bake: Leftover vegetables, meat.

Wraps: Leftover meat and vegetables

Page 83: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Reduce Reduce the effects on health by using

balanced recipes, low in fat, salt and sugar. Reduction in the use of processed foods. Reduce energy in methods of cooking. Transportation of food and materials. Eco

Footprint. Ways of reducing waste food. Reduce the use of pesticides. Organic food

production. Buy products with little or no packaging.

Page 84: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Refuse Issues relating to sustainable design in

packaging Refuse high fat, salt and sugar foods.

Over packaging Corn based bio-plastic packaging

biodegradable form of plastic made from vegetable starch

Page 85: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Rethink Rethink the average UK high-fat diet Examine the impact of food products on

health Rethink the use of healthy ingredients in

creative designs.

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Repair

Nutrient Why we need it Too much /not enough?

Protein To build and repair muscle Too much: Is used for energy or stored as fat

Fats To keep us warm and to help absorb some vitamins

Can cause obesity, stroke or coronary heart disease

Carbohydrates To give us fuel for energy, keep us going. 2 types, sugars and starches.

Can cause obesity if not burned off because they are stored as fat. Too much sugar can also cause dental decay

Vitamins A = Healthy Eyes and Bones B = Releases energy from foodC = Helps us absorb iron D= Strong teeth and bones

Not enough can causeA: vision problems, dry skinB: beri beriC: scurvy / slow healingD: rickets / osteoporosis

Minerals Calcium – strong bones / teeth & bloodIron – transports oxygen round body

Calcium: Rickets, weak teeth, muscle and nerve problemsIron: Anaemia

Repair electrical equipment The function of nutrients in

repairing and maintaining a healthy body.

Page 87: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

VegetablesRoots

Tubers

Bulbs

Flowerheads

Stems and shoots

Leafy Pods and seeds

Fruiting

Fungi

Carrots

Parsnip

Turnip

Potatoes

Yam

Sweet potatoes

Onion

Garlic

Shallots

Broccoli

Cauliflower

Globe artichoke

Celery

Benasprouts

Kohlrabi

Cabbage

Spinach

Swiss chard

Peas

Butterbeans

Mange tout

Butternut squash

Pumpkin

Marrow

Mushrooms

Truffles

Cepes

Once vegetables have been washed, peeled or seeded (depending on the vegetables) they can be prepared into a variety of specialist vegetable cuts.

Baton(3mm x 3mm x 18mm)

JulienneThin strips (3 - 4cm long)

BrunoiseVery small dice (2mm x 2mm x 2mm).

MacedoineDice (0.5cm x 0.5cm x 0.5cm).

MirepoixRoughly cut thin pieces.

Page 88: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

© Folens 2009

FruitCitrus Berries Exotic Popular

Lemon

Orange

Lime

Raspberry

Gooseberry

Strawberry

Blueberry

Paw paw

Guava

Mango

Sharonfruit

Apple

Apricot

Banana

At home, fruit is stored in a fruit bowl but in a hotel, to stop deterioration it is stored in a refrigerator. Bananas should be kept at room temperature and separate from other fruits to stop them from bruising.

Decorative PreparationsFanningFruits such as strawberries or melon can be cut using a knife to create a afnned effect.Van DykeUsing a knife or a specialist tool, a V shape is cut around the circumference of melon, for example, to create a tooth effect.

Page 89: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Boiling- Bring the liquid to 100°C. This turns the fluid into vapour, which reduces any volume in the pan. A variety of meats, fish poultry and vegetables can be boiled.

Blanching- There are a number of different uses for blanching, such as, to par cook or to remove the skin from vegetables.

Par cooking- Partly cooking food. In a hotel, it is sensible to par cook vegetables precisely the right degree and cooled, drained and presented ready for a function later on that day.

Removing the skin- From tomatoes, remove the core from the base of the tomato, place a criss-cross on the top of the tomato (to help remove it) and then place the tomatoes into the boiling water for approximately 10 seconds. Then place the tomato into very cold water until cool. Then skin then can be easily removed.

Steaming- This makes sure that vitamins and minerals are not lost. The vegetables are elevated above the bubbling water. It is not touching it.

Poaching- A slow and gentle method of cooking used for vegetables, meat, fish, poultry or egg. It cooks the food in simmering water.

Cooking Techniques

Page 90: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Braising- A combination of moist and dry heat whereby a piece of meat is first sealed in hot fat and then cooked slowly in a sauce or stock for a long time until tender.

Stewing- Is similar to braising, except the pieces of meat or poultry are quite small and the liquid is served with the dish. It can be done on top of the oven in a pan, or in a casserole dish in the main oven.

Deep Frying-Using a temperature controlled deep-fryer (with adjustable basket) is far safer than a pan filled with oil over an open heat. This method is used to cook most items including goujons of fish, meat samosas and even deep-fried ice-cream.

Shallow Frying- Cooking a product in a small amount of hot oil in a shallow pan over an open heat.

Baking- Dry heat without any oil or fat, which can be done in an oven. The air is forced around to create a more even distribution of heat and a more consistent end result.

Roasting- In a pot in the oven (pot roasting) or rotating over a centre spit over a naked flame.

Cooking Techniques

Page 91: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Freezing Freezing is the most common

method of food preservation as it allows food to be stored for longer periods.

The drawback is if there is a power failure – all the food will spoil.

It is important to follow the manufacturer’s instructions as incorrect freezing will damaged (rupture) cells and result in loss of nutrient value.

Long periods of storage will also result in nutrient loss.

Preserving Food

Page 92: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Smoking

This method is great for meat.

Meat that is smoked retains most of the nutrients and the taste is delicious.

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Dehydrating or drying food

Drying is excellent for most fruits and vegetables.

When you dry a food you take out the water or moisture from it and this prevents spoilage.

The advantages are that the dried product weighs very little and the size is reduced for easy storage.

The food retains almost all of its nutrients.

There are several ways to dry food: sun-drying, oven-drying and drying in a dehydrator.

The first two methods are difficult.

Page 94: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Canning

You can preserve raisins, coconut, grains, beans, any kind of dried fruit or vegetable, pasta, rice or legumes.

Anything dry will be good for this method of preservation.

Page 95: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

The science of heat

Cooking is the transfer of heat energy from a source to the food.

In the kitchen there are three devices that are used to cook food: the hob conventional oven microwave oven.

Each of these devices are designed around a different method of heat transfer.

Page 96: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Other methods of food preservation

Vacuum packing This is where food is stored in an airless environment. The vacuum means that bacteria cannot reproduce. This is a good preservation method for nuts.

Salting This is also called curing. The salt draws moisture from the food through

osmosis. The lack of moisture increases the amount of time

before the food spoils

© Folens 2009

Page 97: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Other methods of food preservation

Pickling This is preserving food in a liquid that has anti-

microbial properties, such as vinegar. There are two types of pickling; chemical and

fermentation. In chemical pickling foods are placed in liquids such

as vinegar, brine, or alcohol in order to preserve them, e.g. onions or eggs.

In fermentation pickling the food 'ferments' and creates the preservation agent, such as lactic acid.

An example of this would be sauerkraut.

© Folens 2009

Page 98: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

© Folens 2009

Heat transfer

Convection

Conduction

Radiation

Page 99: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Convection

Convection is heat transfer through a fluid.

The fluid can be liquid or gas and in the case of a convection oven, the fluid is air.

© Folens 2009

Page 100: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Conduction

Conduction is heat transfer through direct contact.

When cooking on the hob, the heat from the flame is applied directly to the pan.

This means that only the flat surface of the pan is sufficiently hot enough to cook anything and we must flip and toss around the food to cook it properly.

Heat energy from the hob is transferred to the saucepan by conduction.

© Folens 2009

Page 101: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Radiation

An example of cooking with radiation is using a microwave.

Microwave ovens work by spinning water, fats, sugars and oils inside the food.

This causes friction, which then heats the food and cooks it from the inside.

© Folens 2009

Page 102: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

(HASAWA) Health & Safety at Work Act 1974The law means that employers must ensure the health, safety and welfare of staff. It also states that staff (employees) must:

1. Take care of their own health, safety and welfare and other persons that they work with.

2. Co-operate with the employer to comply with all health & safety matters.

3. Not interfere with or misuse anything provided in the interests of health, safety and welfare.

Employers must ensure they provide safe premises, equipment, provide supervision and training, have a written safety policy and consult with unions and have a safety committee.

Safety At Work

Page 103: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

The major causes of accidents in the catering industry are due to:

Slips, trips, lifting heavy or sharp objects, exposure to hazardous substances, hot surfaces

& steam. Struck by moving articles including hand tools, walking into objects, machinery (slicers, mixers etc), falls, fire & explosion, electric shock and fork lift trucks.

Accident Prevention:

It is essential that people are capable and trained in using tools and are aware of the possible accidents. That people are not rushed or distracted. Everyone is responsible to observe safety rules, accidents should be recorded in a book or on a form.

The Catering Industry

Page 104: GCSE CATERING REVISION. Types of outlets: Commercial Catering: Hotels, restaurants, clubs, wine bars and pubs. Run to make a profit. Public Sector Catering

Since 1982 it has been a legal requirement that adequate first aid equipment and personnel are provided at work. If an injury is serious they should be treated by a doctor or nurse or an ambulance called.

First Aid boxes must be easily identified and accessible and checked regularly.

Cuts: covered immediately with a waterproof blue dressing. Direct pressure may be applied to stop heavy bleeding.

Burns (dry heat) & Scalds (wet): Place under slowly running or in a bowl of cold water until the pain ceases. If serious the burn should be covered with a sterile dressing and the person sent to hospital. Do not apply any creams, do not cover with a plaster.

First Aid:

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Fires need 3 things to burn so if you take one of these away the fire does not happen or is put out:

1. Fuel – something to burn

2. Air – oxygen to keep the fire going

3. Heat – gas, electricity etc

Methods of extinguishing fires:

1. Starving – removing the fuel

2. Smothering – removing the oxygen

3. Cooling – removing the heat.

Fire Safety:

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Fire Extinguishers:Indicator colour and

Type Best For Dangers

Red Water

•Solids - Wood, Cloth, Paper, Plastics, etc.

•Do not use on burning fat or oil •Do not use on electrical appliances

Blue Dry Powder Multi-Purpose

•Solids - Wood, Cloth, Paper, Plastics, etc. •Liquids - grease, fats, oil, paint, petrol, etc. •Electrical equipment

•Do not use on chip or fat pan fires. •Does not easily penetrate equipment - fire may re-ignite. •Does not cool fire well - fire may re-ignite. •Smouldering material - fire may re-ignite.

Blue Dry Powder

Standard

•Liquids - grease, fats, oil, paint, petrol, etc. •Electrical equipment

•Do not use on chip or fat pan fires. •Does not easily penetrate equipment - fire may re-ignite.

Cream AFFF

Multi-Purpose (Aqueous film-forming

foam)

•Solids - Wood, Cloth, Paper, Plastics, etc. •Liquids - grease, fats, oil, paint, petrol, etc.

•Do not use on chip or fat pan fires.

Cream Foam

Standard

•Limited number of liquid fires. Not normally used at the University. •Do not use on chip or fat pan fires.

Black Carbon Dioxide CO2

•Liquids - grease, fats, oil, paint, petrol, etc.

•Do not use on chip or fat pan fires. •Does not cool fire well - fire may re-ignite. •Fumes from CO2 extinguishers can be harmful if used in confined spaces.

Red Fire Blanket

•Especially for clothing and chip and fat pan fires •Solids - Wood, Cloth, Paper, Plastics, etc. •Liquids - grease, fats, oil, paint, petrol, etc.

•If blanket does not completely cover the fire, it will not extinguish the fire.

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Fire Regulations:

Raise the alarm Call the fire brigade.

If possible, turn off gas supply, electricity, fans Try to fight the fire with the appropriate extinguisher

Close doors and windows Leave the building and go to the assembly point

Do not delay in raising the alarm or calling the fire brigade Do not use lifts

Do not stop to collect belongings Care must be taken to use the correct fire extinguisher

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This is a process which assess each stage of food manufacture and identifies where a risk or hazard might occur. It is usually drawn onto a flow chart, then these risks can be checked to avoid problems.

Examples of CCP’s (Critical Control Points) are:• Inspection of goods on delivery• Storage & handling of ingredients & finished product• Temperature of fridges, freezers & ovens• Cleaning procedures for equipment• Cross-contamination• Personal hygiene & health standards• Proficiency of use and cleaning of equipment

HACCP: Hazard Analysis Critical Control Point

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E.H.O.

Under the Food Safety Act , the Environmental Health Officer enforces hygiene, health & safety legislation.

The E.H.O. has the authority to:

1. Close down dirty premises on the spot

2. Issue an Improvement Notice which must be acted upon within a certain time limit.

3. Prosecute any person who does not comply with the Health & Safety at Work Act 1974 and the Food Safety Act 1995

4. Impose fines of £20,000 or imprisonment

(NOTE: Premises can be inspected at anytime.)

Food Safety Act:

1. Keep yourself clean.

2. Keep the workplace clean.

3. Wear suitable clothing.

4. Protect food from contamination.

5. Store, prepare & serve food at the correct temperature.

6. Inform a manager if you are ill.

7. Do not work with food if you have symptoms of food poisoning.

Environmental Health Officer

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What is Food Hygiene?

It’s purpose is to preserve health by:

• Reducing the risk of producing harmful food

• Preventing infestations by pests like flies, mice

Poor hygiene can also lead to:

• Food wastage

• Infestation by pests

• Loss of customers and profit

• Legal action against you or the firm you work for

The good practices which lead to clean workplaces and the safe production of food

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What does it involve?

Personal Hygiene Cleaning and disinfecting Preventing any organisms multiplying Destroying any harmful bacteria by cooking Discarding unfit or contaminated food

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Food poisoning is more likely to affect people with lowered resistance to disease than healthy people who might show mild symptoms or none at all.

The following are particularly vulnerable to food poisoning: -

• Elderly or sick people

• Babies

• Young children

• Pregnant women

Vulnerable Groups

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Physical – Rodents, insects, dust, paper, machine parts, food bones, shell, hair, jewellery

etc

Chemical – Cleaning chemicals, pesticides

Microbial – Food poisoning bacteria(Biological) Most common cause

Contamination

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In order to grow and multiply germs need:

WarmthFood(Particularly high-risk

foods)

MoistureTime

Remember it like this…

Too Many Flies Waiting

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High-risk foods Cooked meats and poultry Raw meat and poultry Cooked meat products such as pies, gravys made by meat stock Meat and fish patés Lightly cooked milk and egg products such as mousse and mayonnaise Shellfish and seafood Cooked rice

They must be handled with care:1.Don’t use after the use-by date.2.Transport in a cool temperature.3.Store covered in fridge and separate from other foods.4.Prepare on separate coloured chopping board.

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Correct use of boards for food preparation, in order to avoid cross-contamination.

White- Bakery & Dairy Products

Red- Raw Meat

Blue- Raw Fish

Green- Salad & Fruits

Yellow- Cooked Meats

Brown- Raw Vegetables

Coloured Chopping Boards

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In ideal conditions where there is Moisture, Food and Warmth (37degrees centigrade is ideal), bacteria can double every 10 to 20 minutes (in Time). They do this by dividing in to two.

This is called…

Binary Fission

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These cells are beginning to divide into two

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Time : 9.30 Bacteria : 0

Time : 9.40

Time : 9.50

Time : 10.00

Bacteria : 12,000

Bacteria : 24,000

Bacteria : 48,000

Time : 10.10Time : 10.20Time : 10.30Time : 10.40Time : 10.50

Bacteria : 96,000

Bacteria : 192,000

Bacteria : 384,000

Bacteria : 768,000

Bacteria : 1.5 million

From 0 to 1,536,000 in only 80 minutes !!!!!!

Knife contaminated by blood

cooking chicken to a core temperature of 75°C should kill most of the bacteria

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Spore: This is a protective coating around the bacteria. This prevents it from getting killed in normal cooking and have to be heated at very high teperatures.

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Toxins

Some bacteria release poisons known as toxins which cause food poisoning. Some toxins, known as exotoxins multiply in food. These toxins are not easily destroyed by cooking and may remain in food once they have developed. Other bacteria produce toxins inside the human body only after the food has been eaten. These are called endotoxins

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Types of bacteriaSpoilage: Not

particularly harmful bacteria which cause food to go off

Beneficial: “Good Bacteria” which are used to make yoghurt and cheese

Pathogenic: Illness causing bacteria

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Food Poisoning bacteria

• Usually need millions of bacteria to cause illness.

• The multiplication of bacteria within the food plays an important part in the disease

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Symptoms of food poisoning

• Vomiting

• Diarrhoea

• Headache

• Stomach cramp

• Fever

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Bacillus Cereus Found

in soil, vegetation, cereals and

spices

Staphylococcus Aureus

Found in human nose and throat

(also skin)

Clostridium Perfingens

Found in animals and

birds

SalmonellaFound in

animals, raw poultry and

birds

Clostridium Botulinum Found in the

soil and associated with vegetables and

meats

Campylobacter

Found in raw poultry and

meat

E ColiFound in the

gut of animals and humans

ListeriaFound in soil, meat, poultry,

soft cheese and salad

vegetables

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Salmonella Sources - The intestines of ill people and carriers,

animals and animal food, raw meat, raw poultry, raw milk, raw eggs, food pests

Common food vehicles – Undercooked or contaminated cooked meat, raw milk and eggs

Onset period – Can take up to 48 hrs for symptoms to show. Can last for 3 wks

Symptoms - Abdominal pain, diarrhoea, vomiting and fever.

Specific characteristics – It survives refrigeration. The illness is caused by a large number of bacteria and can be fatal.

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Staphylococcus Aureus Sources - Human nose, mouth, skin, hands, spots,

boils, septic cuts etc

Common food vehicles – Dairy products. Cold cooked meat and poultry, peeled cooked prawns

Onset period – 1 to 7 hours. Lasts up to 2 days.

Symptoms - Abdominal pain, diarrhoea, vomiting.

Specific characteristics – Transferred to food from hands, nose or mouth. Usually requires millions of bacteria to cause illness. It can survive refrigeration and Toxin may survive boiling for up to 30 minutes.

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Listeria

Sources - soil, vegetation, meat, poultry, soft cheese, salad vegetables

Common food vehicles – meat, poultry, soft cheese, salad vegetable

Onset period – 2 weeks

Symptoms - Range from flu-like symptoms to meningitis

Specific characteristics – Pregnant women, the very old and the very young are most at risk

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Clostridium perfingens Sources - The intestines of humans and animals, faeces

and sewage, soil food pests, raw meat and poultry Common food vehicles – Meat joints, casseroles, stews,

sauces and meat pies when cooking has removed oxygen• Onset period – Normally after 8 – 18 hrs. Duration is

usually 12 to 48 hours. Symptoms - Abdominal pain, diarrhoea, (vomiting is

rare) and fever. Specific characteristics – Usually requires millions of

bacteria to cause illness. Produces spores and so may not be killed by normal cooking.

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Bacillus Cereus Sources - Cereals, dust and soil

Common food vehicles - Reheated rice, cornflour and spices.

Onset period - 1 to 5 hours. Exotoxin produced in food. (Toxic food poisoning) Symptoms - Abdominal pain, diarrhoea, vomiting. Occasionally subnormal temperatures. Duration between 12 and 24 hours.

Symptoms - 2 types of illness:Diarrhoea and abdominal pain after 8 – 18 hrs. Vomiting after 1 – 5 hrs. Usually lasts under 24 hrs.

Specific characteristics - Forms spores which survive under normal cooking conditions. Illness can be caused by a small number of bacteria.

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Clostridium Botulinum Sources - Human nose, mouth, skin, hands, spots,

boils, septic cuts etc

Common food vehicles – Dairy products. Cold cooked meat and poultry, peeled cooked prawns

Onset period – 1 to 7 hours. Lasts up to 2 days.

Symptoms - Abdominal pain, diarrhoea, vomiting.

Specific characteristics – Transferred to food from hands, nose or mouth. Usually requires millions of bacteria to cause illness. It can survive refrigeration and Toxin may survive boiling for up to 30 minutes.

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E Coli Sources - Gut of animals and humans.

Common food vehicles - Raw & undercooked meats, raw vegetables.

Onset period - Can take up to 5 days for symptoms to show.

Symptoms - Diarrhoea, fever. Can be fatal

Specific characteristics - Illness caused by small numbers of bacteria. Can survive refrigeration and freezing

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Campylobacter Sources - Found on raw poultry and meat

Common food vehicles - raw poultry and meat.

Onset period - 2 to 5 days after eating contaminated food.

Symptoms - Fever, headache, abdominal pain and diarrhoea

Specific characteristics - Illness caused by small numbers of bacteria. Food is contaminated when it comes into contact with animal faeces.

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Personal Hygiene - Hand washing, preventing cross-contamination (where bacteria is passed from one thing or person to the food), care when using chemicals and waste materials, wearing the correct protective clothing, not working when sick etc.

• Correct food storage- Fridge temperature (1°- 4°C), freezer temperature (-18° to -22°C). Bacteria breed fastest at body temperature (36/37°C), are killed over 70°C and become dormant (sleep) below freezing.

• High Risk Foods – high protein foods, animal products e.g. eggs and meat.• Low Risk Foods - low protein foods e.g. fruit and vegetables.

• Meat & poultry should always be defrosted thoroughly.

Preventing Food Poisoning:


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