Ver. 1.0.3
Page 1 of 12
www.phonefusion.com
Fusion Voicemail Plus™ User Guide
For the iPhone
Welcome to Fusion Voicemail Plus™!
Fusion Voicemail Plus™ (FVM+) is a replacement for the
ordinary voicemail that you use with your cellular phone
company. With FVM+ you receive your voicemail messages
right on your mobile phone—within seconds of the caller
leaving it.
To use FVM+, you simply change the call forwarding number
for Busy/No Answer calls on your mobile phone from your
carrier’s voicemail system to the PhoneFusion™ voicemail
system. Instructions on how to make this change were
provided to you at signup and via email.
Once you have enabled call forwarding, the PhoneFusion™
system will take your voicemail messages and send them to
your mobile phone. You will know that a voicemail has arrived
when you hear the PhoneFusion™ announcement tone and
see the new message indicator.
To access FVM+, you can run the application from the icon on the application screen.
**IMPORTANT NOTE*** YOUR CARRIER MAY CHARGE YOU TO USE SOME OF THE FEATURES REQUIRED
TO MAKE THIS APPLICATION WORK SUCH AS CONDITIONAL CALL FORWARDING.
Installation:
1.) Installation
Visit the iPhone App Store and download the FVM+ application.
There are 2 versions of the FVM+ application available through the iPhone App
Store. The FREE Lite version of Fusion Voicemail Plus has EXACTLY the same
features and functionality as the paid version except it has ads in it. You can
upgrade from free to paid from within the app so try the free one first!!!
Ver. 1.0.3
Page 2 of 12
www.phonefusion.com
2.) Registration
Open the application; you will receive a registration screen. Complete all information
requested. Once complete, you will see confirmation that the account was created and you will
receive an email with your account and user information.
**PLEASE STORE THIS EMAIL FOR FUTURE REFERENCE. YOU WILL NEED THIS INFORMATION TO LOG
INTO YOUR ACCOUNT**
After you have registered your account; you will be brought to the ‘Settings’ menu.
3.) Call Forwarding
In the settings menu, you can ‘Enable/Disable’ FVM+ call forwarding. Follow the instructions
listed or to manually program call forwarding.
To manually activate conditional call forwarding:
• Go to your ‘Contacts’
• Click on ‘FVM+’
• Click ‘Enable/Disable F VM+’
You will get a response that call forwarding was successful; otherwise, contact your carrier and
ask them to program conditional call forwarding for busy/no answer calls to 1-813-200-0200
4.) Voicemail Greetings
Run the application. You now have the option to record a specific
voicemail greeting; simply follow the prompts to do so.
To record your Voicemail Greeting
• Select ‘RECORD’
• Speak your voicemail greeting
• Hit ‘STOP’ when done
• Listen to your voicemail greeting by pressing ‘PLAY’.
• Once you are satisfied with your recorded greeting, select
‘UPLOAD’.
You will receive a confirmation message if your voicemail greeting
has successfully uploaded
If you need assistance, please email [email protected], and we’ll be happy to help, or visit us
online at http://support.phonefusion.com.
Ver. 1.0.3
Page 3 of 12
www.phonefusion.com
Using Fusion Voicemail Plus:
You can access Fusion Voicemail Plus™ at any time by clicking on the icon. Once installed, FVM+ will
notify you when a new message is received by playing the PhoneFusion™ new message tone.
Your messages will display as follows:
If you have the ‘Pre-Fetch Message’ option set to ‘ON’, FVM+
will automatically download new messages as they arrive.
Messages are downloaded when the arrow is facing down
Highlight the message you wish to listen to using the touch
screen. The header color of the selected message will change
to a lighter shade for ease in identifying.
Note: if the download is unsuccessful (usually due to
temporary Internet connectivity issues), you can simply click
the message at any time to reattempt the download.
Each voicemail message can be up to 2 minutes in length. And
you have up to 50 MB total storage capacity online, which is
approximately 30 minutes.
Messages are color-coded as follows:
Each message shows the date and time (in your selected time zone) that the message was received , the
length of the message in minutes:seconds, the phone number that left the message, the phone number
the message was left for and the Caller ID name (if available) of the caller.
Caller ID Name
Red Marked for deletion (deleted when you empty trash). Note that if you don’t
empty your trash your mailbox may fill up.
Green New (not listened to)
Orange Old (listened to)
Ver. 1.0.3
Page 4 of 12
www.phonefusion.com
Note that the Caller ID name is taken from your contacts on your device. If you do not have a specific
caller’s name added to your contacts, FVM+ will attempt to collect the caller’s name from their carrier.
The caller’s name is obtained from public sources and is subject to change.
Contact Pictures
If your contact has a picture assigned to it and the caller ID received matches that contact; we now
display their picture instead of the voicemail icon.
No Caller ID Name
If the caller’s name is not available; we will simply display the caller’s phone number.
Filter Options
Tap and hold the status bar at the top of the application to filter your message view.
You can filter messages by:
• All Messages
• New Messages
• Faxes
• Contacts
• Trash
Status Bar
At the top of the application screen you will see a status bar which displays the number of messages
based on the type.
They read as follows:
• New Messages
• Faxes
• Old Messages
• Trash
Ver. 1.0.3
Page 5 of 12
www.phonefusion.com
Options
You will also see a button marked as ‘Options’. The ‘Options’ Menu contains the following:
• Create Voice IM: Record a voice message that you can
send in a text message. The message will be sent as an
embedded link.
• Call Voicemail: Select this shortcut to call directly into
your FVM+ mailbox to listen to messages, change your
password, record a greeting, etc….
• Sync Message List: Selecting this will pull all messages
FVM+ has online (from all of your FVM+ Sources you
have configured) into the FVM+ application.
• Move All to Trash: Select this option to move ALL
messages in the application (regardless of status) to the
Trash bin. You will still have to purge these messages at
a later time if you do not have the ‘Empty Trash on Exit’ feature turned on.
• Remove All from Trash: Select this option to move all of your messages marked as ‘Trash’
back to the FVM+ application.
• Empty Trash: Select this option to manually ‘Purge’ all messages marked as trash.
Application Menu Options:
The following application features and settings are fixed options when the application is opened. The
three options show at the bottom.
• Messages: this option will take you to your message screen from any menu.
• Help: this option brings you to your ‘Help’ Menu. We have provided additional information
on this menu on the following page.
• Settings: this option brings you to your ‘Settings’ Menu. This link applies to the application
and not the message. We have provided additional information on this menu on the
following page.
Ver. 1.0.3
Page 6 of 12
www.phonefusion.com
Message Management Options:
The following functions are available when a message is selected. The options you have available to you
only apply to the message that is highlighted.
• Trash: Select the ‘Trash’ icon to move this specific
message to the trash can. You will still have to ‘Empty
Trash’ later to purge the mailbox.
• Reply: Select ‘Reply’ to send a message back to the
caller. You can call the number back, send an SMS
message or reply by voice.
• Voice Reply: This is a direct link to reply to the caller via
voice reply. Record your voice reply and press the
Upload button. After uploading, you will be taken to the
built-in SMS application where you can tap and hold to
paste the link to your voice reply. When the caller
receives this text link, they can click on the link to listen
to your voice message.
• Play: Play the selected message.
• Actions: ‘Actions’ brings you to your message options. This has a menu to choose from. It
only appears if a message has been selected/highlighted.
Action Options Menu
These features are available within the ‘Action’ Menu. This
• Play Message: select to play the message.
• Forward Message: You can forward a message to any email address. You can also forward
messages to another PhoneFusion™ customer’s phone number.
• Add to Facebook: Select this option to add the voicemail to your Facebook wall as a link for
others to click on and hear.
• Call: Select ‘Call’ to place a call to the number that left you the voicemail.
• SMS: Send an SMS message to the number which left you the voicemail.
• Reply by Voice: Use the voice reply feature for this call.
Ver. 1.0.3
Page 7 of 12
www.phonefusion.com
Action Options Menu (Continued)
• Move to Trash: Move this message to the trash bin. You will need to ‘Empty Trash’ to purge
the messages.
• Mark as New/Old: Mark this message as ‘New’ or ‘Old’.
• Add/ View Contact: if the person calling you is not in your phonebook. Select ‘Add Contact’
to add their #. If they do exist in your phonebook; select ‘View Contact’ and we will bring
you to their entry in the event you want to edit it.
Voicemail Message Player
The FVM+ application will display a player when a voicemail message is playing. When the message is
playing; your device will not go into sleep mode.
• Actions: shortcut to your ‘Actions’ Options
Message Menu
• Speaker: Select to play this message on
Speaker phone and not through the earpiece.
• Close: Select this to close out the player.
• Rewind: Select the rewind [ < ] arrow to
rewind the message.
• Pause/Play: Select to ‘Pause’ or ‘Play’ the message.
• Fast-Forward: Select the Fast-Forward [ > ] button to Fast-Forward through the message.
• Message Slider Bar: you can drag the marker on this
player throughout the message to play at a specific place.
Help Menu
• How to Use FVM+: Gives a summary of how to use this
application and what the colors of the messages indicate
• How FVM+ Works: Gives a summary of how the
application is programmed and its functions.
Ver. 1.0.3
Page 8 of 12
www.phonefusion.com
• FAQ’s: This section also provides a link to the entire list of FAQ’s.
• Knowledge Base: This is a direct link to our FAQ’s on our support site.
http://support.phonefusion.com
• Bug, Comment or Request: Send an email to our development team on our support site. We
will troubleshoot and respond by email. We also welcome comments or requests.
• Write Review: Like it? Love it? Let us know!
Settings Menu
Account Access Options
• Manage Accounts: Add your FVM+ and PhoneFusion™
accounts to sync with the device. You can add numerous
accounts to be stored.
o The first number listed will be the primary account
that will be used when dialing your Voicemail Plus
Mailbox.
o You can change the order of these accounts to make
any number the primary.
o To Add/Remove an account, click on the ‘Edit’ key in
the upper right corner.
**You can also record/change your voicemail greeting from this screen. Click on ‘Manage
Accounts’, than Click on the phone number you want to record the greeting for. Once the
number has been selected click on ‘Voicemail Greeting’**
**This greeting will apply to callers who call this specific
number**
• Enable/Disable FVM+: Click on this option to get directions on
how to ‘Activate’ or ‘De-activate’ your conditional call
forwarding. You will need to do this to have the application
begin working correctly or if you want voicemail go back to
your carriers’ voicemail.
• Set App Lock Code: Password protection for FVM+ application
on your phone to prevent unauthorized access to your
voicemails. This password is ONLY for the Phone; this does
Ver. 1.0.3
Page 9 of 12
www.phonefusion.com
not change your web or phone password. Each time you open FVM+ you will be required to
know your password.
o Select ‘Set Password’ and the following screen will appear. You are now able to set a
password hint. If you enter the wrong password, the application will show you your hint.
• Call into my mailbox: This will place a call to your Fusion Voicemail Plus™ mailbox where you
can change your voicemail greeting, listen to messages and
change your phone password if you wish to do so.
• Log into my FVM+ web account: This will take you directly
to http://fvmplus.phonefusion.com where you can log into
your web account using your subscriber ID (1011********)
or cell phone number and your 4 digit password that was
emailed to you in your Welcome Letter after registration.
• Connect with Facebook: Add your Facebook account to
your FVM+ application. You can post your voicemail
messages to your Facebook Wall.
• Twitter Account: Add us to your Twitter page.
Display Options
• Color Scheme: Choose a different color scheme for your
FVM+ application. Select from a variety of custom colors.
• Don’t Show/Show Contact Photos: FVM+ can display the
picture you have set for a specific contact; each time you
receive a voicemail from them. Select this option to
disable or enable picture display. Note; FVM+ must have
received their caller ID correctly in order for us to match
their contact entry within your phonebook.
• Time Format: You can change the time format displayed.
By selecting either the 12 or 24, the time will change from
12 hour (AM or PM) to 24 hour format, or in reverse.
General Options
• Pre-Fetch Messages: Turn this option ‘ON’ to have FVM+ auto download messages when they
are received for immediate access to your messages.
Ver. 1.0.3
Page 10 of 12
www.phonefusion.com
• Empty Trash on Exit: Turn this option ‘ON’ to automatically purge your messages marked as
trash when exiting the application.
Voice IM
• Default Keyboard: Choose to have the virtual keyboard default to open in SMS or email mode.
• SMS Instructions: Turn instructions ‘ON’ or ‘OFF’ for each SMS.
• Max Recent Recipients: Display up to 20 of your last SMS recipients for easy access to send
SMS.
Scheduled Personalized Voicemail Greetings
Go online and program more than one voicemail greeting to be played at different times of the day, on
different days, as you prefer.
The Audio Folder is where all of your custom audio messages are stored. Upload a wav or mp3 file. All
plans include up to 2 MB of audio storage.
• Click on Manage Audio and upload audio into the system. Once you have audio uploaded, you
can schedule your voicemail greetings.
Also based on Caller ID
Schedule a caller to hear a specific voicemail greeting based on their caller ID. Log into your web account
and provide a specific 10 digit phone number and PhoneFusion will play a specific voicemail greeting to
that 1 caller.
Voice-to-Text
When you receive a voicemail, PhoneFusion™ can transcribe the voicemails received. Transcriptions are
fully automated so they may contain mistakes. You can retrieve the transcription in 3 ways.
- Directly on your FVM+ application on the phone - you will see the option to ‘Read’ the
voicemail.
- You can ask the system to email you the transcribed message to the email address provided
online for your voicemail to email settings
- By logging into your FVM+ online account.
Ver. 1.0.3
Page 11 of 12
www.phonefusion.com
Voice-to-Text Device Display Example:
Log into your FVM+ web account to sign up for Voice-to-Text Transcriptions; pricing ranges depending
on the package you choose.
Inbound Faxing
Have callers send you a fax to your cell phone number. Ignore the call and when we detect the fax, we
will send it to you within the FVM+ application. You can also log into your web account and add an email
address where a copy of the fax will be sent.
Email and Notifications
Voicemail to Email
You can now add an email address where your voicemails can be sent as a .wav attachment.
Fax to Email Options
Enter an email address where your faxes will be sent as a PDF.
Mailbox Alerts
You can also change the mailbox notification settings. Currently FVM+ is programmed to send you an
email when your mailbox reaches 70% capacity. Log in and change this to 80% or 90% or disable them
completely! Remember that FVM+ will not take, store or deliver messages if your mailbox is full.
Ver. 1.0.3
Page 12 of 12
www.phonefusion.com
Shortcuts
In addition to the menu functionality, you can invoke commonly-used commands with the touch screen.
From the main message listing screen:
• Touch the message you wish to select.
• Drag from left to right on the message line to move the message to trash.
• You can drag the list up and down by touching the screen and moving up or down.
**Note that this does not change the active selection, only what is displayed.**
Removing Fusion Voicemail Plus™ from your iPhone Device: If you have decided that FVM+ is not for you and would like to go back to your original carriers’
voicemail; follow these instructions:
!!!!! Important Note: once your FVM+ account is cancelled, all messages and programming we have
stored on our systems will be deleted forever and permanently erased. If you have messages you need
to listen to; retrieve them first before you cancel your account. Visit http://fvmplus.phonefusion.com
and enter your login and password. Your login username begins with (1011) or you can use your cell
phone number. If you don’t have your password; use the ‘forgot password’ link to retrieve it.
In order to cancel your PhoneFusion Voicemail Plus™ account you need to do 3 things.
1.) Disable Call Forwarding to PhoneFusion™ on your mobile device
2.) Remove the FVM+ application from your device.
3.) Cancel your FVM+ account online at http://fvmplus.phonefusion.com
Detailed Instructions to Complete the Cancelation:
Please follow the steps below in order to complete the full cancellation process.
1.) If you have already removed the application, contact your carrier. Ask them to REMOVE
conditional call forwarding for busy/no answer calls and to reset it to your carrier’s standard
settings.
If you still have the application installed on your device…
a. Open your ‘Contacts’
b. Select ‘FVM+’ Contact
c. Click on Disable FVM+
2.) From the main menu, delete our application from your mobile device
3.) Log in to your account at http://fvmplus.phonefusion.com and select My Account ->Rate Plan ->
Cancel Account
Please note: You MUST complete all 3 steps above in order to restore your phone service. Failure to do
so may result in missed callers or missed messages.