Technology Office Challenge(Why numbers rock!)
Context
• 800,000+ customers• 280+ branches• 300 ATMs• 1,100 staff• $14.4bn assets
• 2 data centres• 350 production servers (50%
virtual)• 0.5PB storage (10% structured)
Product / Marketing / Operations
Technology Delivery
My Technology Office Challenges
Make the Right Decisions
Capability Development
Derive Value from Data
2
3
4
Architecture Narrative – what, why…1
2. Making the right decision
Forces for control• Processes and tools• Comprehensive documentation• Plans
Forces for creation• Individuals and Interactions• What works beats theory• Change is everywhere
Sound familiar? … it’s the Agile Manifesto
My observations
Our best work has happened when 3 things were true:
1. We give it a go2. With a supportive business team that’s not
scared to understand the little details3. And a committed and passionate technical lead4. That ensures people work together.
3. Capability Development
Architecture Briefing Forum
Enterprise Information
Forum
Analytics Forum (soon!)
(Collaborative)
^
Architecture Briefing Forum
• Distributed configuration across Internet Banking servers
• Federated Identity• Anti-Money Laundering• Operations Management
with System Center• Web Service Gateways• Application Build and
Deployment• Storage• Pre-Production Update• NoSQL logging design
comparing MongoDB and RavenDB
• Crypto 101• …
4.Gaining value from information
Analytics platform
Enterprise Information platform
Data Platform
Key insight has been that multiple groups are required to gain full benefit.
Why?
Differing skills and knowledge.
IT has a role across
all
Our Data Platforms
Storage
Hitachi Virtualised Storage ½ PB of data = 7 years of HD-TV 1/5th is database storage High growth rate
2000 2002 2004 2006 2008 2010 2012 20140
100200300400500600700
Shared Storage (TB)
Database
• Microsoft SQL Server• NoSQL: Universe, RavenDB, MongoDB
Staging
• 65GB exposed to systems every day• >1000 data jobs / day
Our Enterprise Information Platform
• Key strategy is to unlock information assets• Make data available into Analyst Playpens• Through improved data acquisition /
transformation / delivery• Currently in progress…
Our Analytics Platform
Analyst’s Playpen(s)
Microsoft Excel (+ VBA/.NET)Tibco S+Microsoft SQL Server (DMX)
Sungard ALM
All different. All with strengths.All suited to different users.
Data
And Analytics Means What Exactly?
1. OptimisationOptimal decisions under competing
constraints.
2. Understanding connectivityConnectivity between attributes leading to
a decision ie “market basket analysis”; orunderstanding clustering of outcomes.
3. Predicting the futurePredicting future outcomes based upon
history.
A rapidly changing landscape
Analytics = $++
It’s not just the licensing…
…it’s the infrastructure.
So go cloud, but take care…
How is this useful?
Classic bank examples are• Risk analysis
– Market risk– Credit risk– Operational risk
• Proactive optimised marketing– Market basket analysis– Prioritisation of campaigns
• Portfolio optimisation• Customer needs analysis
Bit of fun: Twitter sentiment@ASBBank@BNZBank@KiwibankNZ@ANZ_NZ@WestpacNZ
Bit of fun: ORM sentiment
Online Relationship Sentiment
Understanding contentStrictly speaking latent semantic analysis
Relate terms to documents: Term Document Frequency Matrix
Uncover frequent terms:
Uncover associations:
Wordcloud…
Connectivity
Online buyer behaviour
Is online purchasing more or less important in the regions versus the cities?
My hypothesis is yes
High
Low
Can’t disprove it…
Mapping our transactions
How does your energy bill stack up?
What do we see?
$100$50$0
Colours = Companies
Large variances across companies…
Minor regional differences…
$80 $90 $100 $110 $120 $130 $140 $150 $160 $170
Key data is power company avg bill…
Optimisation possibility of about
$15/month or $180/year
Metrics and Analytics for IT
• Summer of Tech project• To build digital signage that displays
metrics across operations, delivery,and the business.
• Focused on the IT consumer http://www.summeroftech.co.nz/
Summary
We build narratives to explain what and why.
We work with all of IT to grow capability and ensure we’re collectively making the right decisions.
We support analysts by ensuring they have the platforms, tools, and skills to succeed.