From Paper to Tablet OvernightA Business Transformation Story
Kevin Simpson / Scott Burday & Charles Guilbert
CEO, SEVATI Therapeutics / Trinity
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Kevin Simpson
CEO & Co-Founder
Scott Burday &
Charles Guilbert
Speaker Intro
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Healthcare therapy
for homebound patients
About SEVATI
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Provide the absolute best in home healthcare therapy…
• For our Customers:
• Patients
• Home Healthcare Agencies (HHA’s)
• CMS
Our Goals
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…and provide a fantastic working environment:
• Therapists
• SEVATI Ops
Our Goals
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The most important aspect of the entire project;
• What were the areas that SEVATI wanted to change
the business processes:
• Increase Productivity
• Improve Service
• Best In Quality
Business Process Improvement
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• Looked at every aspect of the business to optimize it:
• Patient acquisition and care
• Therapist recruitment and credentials management, assignment to patients
• Patient visit frequency and scheduling
• Visit notes; recording of data and patient statuses
• Types of reports and optimizing each one for ease of input
• Alerts and notifications
• Billing and payments
• Expected report outputs
…to name just a few
Business Process Improvement
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“CHEETAH’s” Hard Results
• Increased Therapist utilization by 30%+
• Freed up 1 FTE that was QC’ing 100% of the incoming work and chasing paper
• Now near 0 compliance issues on Patient visits
• Customer invoices now go out the week after a visit, previously it was 6 – 8 weeks
• Patient visit reports are now available to HHAs immediately vs. up to 3-4 weeks after a visit
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“CHEETAH’s” Soft Results
• Enabled SEVATI team to focus on the business, not
the busy work
• Therapist are overjoyed with the application
• Automated quality control processes
• Real time visibility into all aspects of the business
• Reporting metrics that were previously not
available-KEY!
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Overview
Patient
Therapist Home Healthcare
Agency (HHA)
Episode
(60 days)
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1st Challenge Finding the right Therapist for the Patient
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Video: Find a Therapist
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The AnswerAutomated “Find a Therapist”
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2nd ChallengePatient visit scheduling, aka Frequency
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Video: Frequency Scheduling
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The AnswerFrequency scheduling tool
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3rd ChallengeEfficient Patient and Therapist scheduling
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Video: Calendar
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The AnswerFully Integrated Calendar + Scheduling
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4th ChallengePatient visit reports / notes / proof of visit
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The AnswerFull Patient visit reporting and digital signature capture
Extensive Reporting
Capabilities
Digital Signatures +
Electronic Route Sheets
Automated output to
BOX of all Patient
reports for HHAs
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5th ChallengeCustomer billing and Therapist payments
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The AnswerIntegrated customer billing and Therapist payment tools
Customer billing
Therapist payments
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The ResultComplete business transformation
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The ResultSpeed of execution
Patient
Therapist Home Healthcare
Agency (HHA)
From weeks
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The ResultSpeed of execution
Patient
Therapist Home Healthcare
Agency (HHA)
To hours
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• Vision
– Looking beyond the daily grind and able to see where the business
needs to go for future growth and profitability
• Leadership
– Top down commitment to enact business change
• Execution
– No stone unturned, making sure all processes are clearly defined
– Training to make sure the change is understood
Keys to Success
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In Summary
• Faster execution
• Increased efficiency / productivity
• Better people utilization
• Higher level of service and quality of output
…SEVATI is poised and ready for rapid growth!
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Questions?