FROM LANDING TO TAKE-OFF: WE CARE COMPANY PRESENTATION November 2014
AGENDA
1. This is Swissport 2. Our Service Offerings 3. The Hub Concept 4. Global and Regional Presence
Swissport International Ltd. 2 November 2014
1. THIS IS SWISSPORT
Swissport International Ltd. 3 November 2014
THE COMPANY Swissport International Ltd. is the leading global airport and aviation service provider in terms of quality, reliability, safety, innovation and network coverage. Offering a comprehensive range of services, Swissport is able to provide an “all-inclusive” service package in addition to managing integrated collaboration – outsourcing – models.
WHAT WE DO
Swissport International Ltd. 4 November 2014
Key Figures Revenue (not normalised) CHF: 3.0 billion Countries 45 Employees ~ 55,000 Flights handled (movements) > 3.9 million Cargo handled (tonnes) > 4.1 million Warehouses > 120 Airports served > 265 Customers > 700
Passenger handled (departures) ~ 224 million
WHAT WE DO: THE PROFILE
Swissport International Ltd. 5 November 2014
GROUP EXECUTIVE MANAGEMENT (GEM)
* GEM Members
Swissport International Ltd. 6 November 2014
To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience. We also aim for: • Consolidate and strengthen our number-one position • Achieve profitable growth • Progess in key areas such as quality and reliability • Further develop and implement the Swissport Formula
WHAT WE AIM FOR: OUR MISSION
Swissport International Ltd. 7 November 2014
TO PROVIDE THE AVIATION INDUSTRY WITH CONSISTENT AND TAILOR-MADE SOLUTIONS AROUND THE GLOBE, FOR A BETTER CUSTOMER EXPERIENCE • We focus on innovation and human
resources development • We are guided by the principles of
sustainability and compliance
HOW WE DO IT: OUR MISSION STATEMENT
Swissport International Ltd. 8 November 2014
PEOPLE We show respect towards our people and their values; we do not compromise on safety and work with enthusiasm and enjoyment. PROFESSIONALISM We are pioneers; working constantly on achieving sustainable results, we creatively explore new options and improved solutions. PARTNERSHIP Continually striving to exceed the expectations of our clients and our commitments, we deliver excellent service; in any place at any time.
HOW WE DO IT: OUR VALUES
Swissport International Ltd. 9 November 2014
HOW WE DO IT: AWARDS
ACW
Air Cargo Handling Agent of the Year 2014
Awarded to Swissport for the sixth year in succession at the World Air Cargo Awards 2014.
These values result in steady growth and an industry-wide acknowledgement of our achievements:
NPMA
Silver Nozzle Trophy for the most
outstanding airport fuelling organization in the United States for
2013 (Oakland International Airport).
International Cargo Handler of the Year –
Africa (2011/2013)
Awarded to Swissport for the second time in a row at the Air Cargo
Africa 2013 Conference and
Exhibition.
Ground Handling Award 2013
Awarded to Swissport at the prestigious
Cargo Airline of the Year Awards 2013.
ITM
Best Global Aviation Ground Services Company 2012
Awarded to Swissport
12 years in a row, by the Institute for
Transport Management.
Swissport International Ltd. 10 November 2014
HOW WE DO IT: CERTIFICATIONS
ISAGO Swissport’s Corporate Headquarter as well as 14 stations of its global network have been awarded the IATA Safety Audit for Ground Operations, listed in the ISAGO registry. Swissport will continue participating in the ISAGO program and going along with certifying further stations. IATA Swissport has been a Member of the Strategic Partnerships Program from 2005 to 2013. ISO Swissport is Management System ISO 9001 certified (by SGS).
CARGO 2000 Swissport has achieved certification as a fully compliant Cargo 2000 company, a landmark certification recognising Swissport’s active endeavours to fully comply with all agreed industry quality standards.
Swissport International Ltd. 11 November 2014
Standardisation and global alignment guarantees Swissport quality around the globe regardless of local conditions or cultural differences and the customers benefits are: • Consistent quality and reliability of service delivery • Efficient services through application of best practices • Improved choice and access to innovative services globally • Optimised solutions for global and local needs • Well-trained management and staff
WHAT MAKES US SPECIAL: SWISSPORT FORMULA
Swissport International Ltd. 12 November 2014
FROM RELATIONSHIP TO PARTNERSHIP
• Tailor-made cooperation models (incl. Global Framework Agreements)
• Business development projects and launch of new products • Joint ventures
WHAT MAKES US SPECIAL: COLLABORATION MODEL
Single Station Regional/Multi-station
Network Packages Hub & Base Management
Full Outsourcing
Swissport International Ltd. 13 November 2014
FACTS & FIGURES: TOP CUSTOMERS
Full-service airlines: Low-cost carriers:
Swissport International Ltd. 14 November 2014
2. OUR SERVICE OFFERINGS
Swissport International Ltd. 15 November 2014
GROUND HANDLING SERVICES
• Passenger & Ramp Services • Baggage Services • Ticketing Services • Lost & Found Services • Lounge Operations • VIP Services • Gate & Check-in Services • Irregularity Handling • Station Management & Control • Load Control • Crew Administration • De-icing
Swissport International Ltd. 16 November 2014
CARGO SERVICES
• Freight Handling (On/Off Airport) • Mail Handling • Document Handling (Import/Export) • Integrator Handling • Cargo Handling in a Third-Party Facility • Freighter Ramp Services/ Transportation • Outsourced Hub Operations • and Management • Network Handling Services (Off-Line) • Call Centre and Airline Customer Services • Trucking Services • Warehousing • e-Freight Services
Swissport International Ltd. 17 November 2014
FUELLING SERVICES
• Into-Plane Fuelling • Maintenance & Operation of Tank Farms • Maintenance & Operation of Fuel Distribution • Systems & Pipelines • Laboratory Fuel Testing • Ground Support Equipment Fuelling • Ground Support Equipment Maintenance • Fuel System Project Maintenance • Rental Car Fuel Facility Management • Technical Audits & Inspections • Cathodic Protection Surveys
Swissport International Ltd. 18 November 2014
MAINTENANCE SERVICES
Aircraft Maintenance • Repair • Engineering • Warranty Administration • ETOPS signoff • Transit/turnaround services • Aircraft checks
Ground Support Equipment Maintenance • Scheduled Maintenance • Unscheduled Maintenance • Complementary Services • Repairs • Overhaul ULD Maintenance • CAA certified Maintenance
and Repair of ULD: • Containers, Pallets,
Envirotainers
Swissport International Ltd. 19 November 2014
EXECUTIVE AVIATION SERVICES
• Personalised Service Delivery 24/7
• Fast Turnaround Times • Passenger & Crew
Assistance • Customs & Immigration
Assistance • Passenger & Crew
Assistance • Traffic Rights & Landing
Permits • Flight Planning & Weather – • NOTAMs
• Airport & Runway Slot • Co-Ordination • Aircraft Charter Reservation • Change Aircraft Charter
Reservation • Catering Arrangements • Hotel & Restaurant
Reservations • Limousine & Car Rental • Fuelling Arrangements
Swissport International Ltd. 20 November 2014
AVIATION SECURITY SERVICES
• Document Verification • Access Control • Passenger Screening • Aircraft Security Service • Cargo and Baggage Screening • Integrated Security
Swissport International Ltd. 21 November 2014
3. THE HUB CONCEPT
Swissport International Ltd. 22 November 2014
FROM RELATIONSHIP TO PARTNERSHIP
• Provision and management of handling services at carrier’s hub or base* airport.
THE HUB CONCEPT: MODES OF COOPERATION
Single Station Regional/Multi-station
Network Packages Hub & Base Management
Full Outsourcing
*Airline has permanently based a few aircrafts (mainly low-cost carriers)
Swissport International Ltd. 23 November 2014
THE HUB CONCEPT: CUSTOMER BENEFITS
Focus
Reduction of handling rates and improved cost transparency with the conversion of handling costs from fixed to variable
Best Practice
Quality
Cost
Improve and/or maintain quality of handling services with the implementation of the proven “Swissport Formula”
Benefit from our experience at > 265 airports
The Hub & Base concept allows the airline to focus on their core business
Partnership Provides the full benefit of collaborating with Swissport as a strategic partner
Expertise Vast hub and base management experience in 17 stations around the globe
Swissport International Ltd. 24 November 2014
THE HUB CONCEPT: CONTRIBUTION BY PARTNERS
SWISSPORT
• Operational hub & base experience • Swissport brand and quality • Quality re-assurance • Headquarters’ commitment to assume
professional project leadership up to operational start
• On site project support by experienced field managers from global network
• Operational- and leadership training of local staff and management
• Best practice handling processes and operations (Proven Swissport Formula)
• Provision of quality ground equipment (GSE) and access to innovative technologies
• Vast commercial expertise from more than 600 customers airlines
• Global procurement power and leverage
AIRLINE
• Provide flight production volume
• Assist in arranging license approvals
• Support in assuring airport space at preferential rates
• Support in provision of attractive financial options for leases, loans and local guarantees
• Assist with local labour market and labour law issues
• Arrange local legal support
• Lobbying and networking on all levels
Swissport International Ltd. 25 November 2014
Milestone 2: Board Approval
Milestone 1: Sign MOU
Timeframe: ca. 1-2 months
THE HUB CONCEPT: PROJECT PROCESS
Top level kick-off talks
Feasibility study (initial
proposal)
Fine-tune cooperation
model & business plan
Order GSE and prepare for start-up
Timeframe: ca. 1-2 months
Timeframe: ca. 3-6 months
Timeframe: ca. 3-6 months
Swissport International Ltd. 26 November 2014
THE HUB CONCEPT: OUR EXPERTISE
8 Airl ine Hubs: HEL, GRU, JNB, LCA, MUC, YYZ, SOF, ZRH
4 Major Airl ine Bases: GVA, LGW, MAD, STN
5 Major Cargo Bases: IAD, ICN, KIX, LAX, SFO
Swissport International Ltd. 27 November 2014
4. REGIONAL AND GLOBAL PRESENCE
Swissport International Ltd. 28 November 2014
GLOBAL NETWORK
Network Countries: 45 Stations: > 265
Central America & Caribbean Countries: 7 Stations: 18
South America Countries: 6 Stations: 35
Europe Countries: 19 Stations: 105
Africa Countries: 8 Stations: 36
Asia & Middle East Countries: 3 Stations: 8
North America Countries: 2 Stations: 64
Swissport International Ltd. 29 November 2014
AFRICA
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Ground Handling Cargo Services Fuelling Executive Aviation Security
November 2014
Maintenance
ASIA
Ground Handling Cargo Services Fuelling Executive Aviation Security Maintenance
Swissport International Ltd. 31 November 2014
CENTRAL AMERICA & CARIBBEAN
Ground Handling Cargo Services Fuelling Executive Aviation Security Maintenance
Swissport International Ltd. 32 November 2014
EUROPE
Ground Handling Cargo Services Fuelling Executive Aviation Security Maintenance
Swissport International Ltd. 33 November 2014
EUROPE
Ground Handling Cargo Services Fuelling Executive Aviation Security Maintenance
Swissport International Ltd. 34 November 2014
NORTH AMERICA
Ground Handling Cargo Services Fuelling Executive Aviation Security Maintenance
Swissport International Ltd. 35 November 2014
NORTH AMERICA
Ground Handling Cargo Services Fuelling Executive Aviation Security Maintenance
Swissport International Ltd. 36 November 2014
SOUTH AMERICA
Ground Handling Cargo Services Fuelling Executive Aviation Security Maintenance
Swissport International Ltd. 37 November 2014
Swissport International Ltd. · P.O. Box · 8058 Zurich-Airport · Switzerland www.swissport.com