Northern Ireland Ambulance Service Health and Social Care Trust, Ambulance Headquarters, Site 30 Knockbracken Healthcare Park, Saintfield
Road, Belfast BT8 8SG Tel: 02890 400999 Fax: 02890 400900 Textphone: 02890 400871
22 September 2015
FREEDOM OF INFORMATION REQUEST Request No: AD-IG-01(2)-2015-91-15
Key Word: Interview Questions
Subject: Clinical Support Officer Request: Date Received: 07/09/2015 Monitoring Date: 08/09/2015 Date of Response: 22/09/2015
Thank you for your request for information received 7 September 2015 and which was dealt with under the terms of the Freedom of Information Act 2000. We would also inform you that Northern Ireland Ambulance Service (NIAS) Health and Social Care Trust has now completed its search for the information you requested and which is detailed below.
Question 1 A copy of all Clinical Support Officer interview questions within the last 8 years Answer 1 Please find attached copy of Clinical Support Officer questions for interviews held within the last 8 years. These occurred in 2009/2010/2011 x 2/2012
I hope the above fully assists you. If you are dissatisfied in any way with the handling of your request, you have the right to request a review. You should do this as soon as possible, or in any case within two months of the date of issue of this letter.
Please note that, under the Re-use of Public Sector Information Regulations, if you wish to publish or otherwise use this information besides for your own means, you will need to seek our permission to do so.
In the event that you require a review to be undertaken, you can do so by writing to the Finance and ICT Director, Northern Ireland Ambulance Service (NIAS) HSC Trust, Site 30, Knockbracken Healthcare Park, Saintfield Road, Belfast, BT8 8SG.
If following an internal review, carried out by an independent decision maker, you remain dissatisfied in any way with the handling of the request, you may make a complaint under Section 50 of the Freedom of Information Act, to the Information Commissioner’s Office and ask that they investigate whether the Trust has complied with the terms of the Freedom of Information Act.
You can write to the Information Commissioner at: Website: [email protected] Post: Information Commissioner’s Office, Wycliffe House, Water Lane,
Wilmslow, CHESHIRE SK9 5AF Telephone: 028 9027 8757 or 0303 123 1114 (Belfast based Office)
Page 2 of 2
In most circumstances the Information Commissioner will not investigate a complaint unless an internal review procedure has been carried out. However the Commissioner has the option to investigate the matter at his discretion. Please be advised that NIAS replies under Freedom of Information may be released into the public domain via our website @ http://www.niamb.co.uk. Personal details in respect of your request will have, where applicable, been removed to protect confidentiality. Yours sincerely Alison Vitty ______________________ Alison Vitty (Miss) CORPORATE MANAGER Att
NORTHERN IRELAND AMBULANCE SERVICE
QUESTION AND ANSWER FORM
TITLE OF POST: CLINICAL SUPPORT OFFICER (BAND 6)
POST REF NO: 55909003
DATE OF INTERVIEW: __________________________________
NAME OF APPLICANT: __________________________________
APPLICANT NO: __________________________________
Scoring System: 18-20 Excellent
13-17 Good
9-12 Average
6-8 Below Average
0-5 Poor
Total Marks Available
120 Acceptable Mark (60%)
72 Final Mark Awarded
*Candidate is: Acceptable / Not Acceptable INTERVIEWER_______________________________ DATE:______________________________________ *Delete as appropriate
NORTHERN IRELAND AMBULANCE SERVICE
QUESTION AND ANSWER FORM
INTERVIEW ASSESSMENT FORM - SUMMARY SHEET
Factors Marks
Available Marks
Awarded Overall Comments
Leadership 20
Holding to account 20
Governance 20
Strategic Insight 20
Resilience 20
2:1 Interview 20
Totals:
CPD Portfolio 0 0
NORTHERN IRELAND AMBULANCE SERVICE
QUESTION AND ANSWER FORM
QUESTION 1 What Leadership Skills are required to make you an effective Clinical Support Officer? Can you provide an example of a situation which demonstrates how you are an effective leader?
ACTUAL ANSWER
MARKS AWARDED
NORTHERN IRELAND AMBULANCE SERVICE
QUESTION AND ANSWER FORM
QUESTION 2 As a Clinical Support Officer, what would you do if you identified poor performance from students or staff and what actions would you take to tackle the deficits in performance? Can you provide an example in your current role as a registered Paramedic where you have demonstrated this?
ACTUAL ANSWER
MARKS AWARDED
NORTHERN IRELAND AMBULANCE SERVICE
QUESTION AND ANSWER FORM
QUESTION 3 The changing skill mix and role development across the service will result in pushing out the boundaries of professional practice. What challenges will this bring for the Clinical Support Officer in ensuring that professional practice results in safe and effective care?
ACTUAL ANSWER
MARKS AWARDED
NORTHERN IRELAND AMBULANCE SERVICE
QUESTION AND ANSWER FORM
QUESTION 4
How do you think the post that you are applying for will impact on the long term success of the Northern Ireland Ambulance Service in delivering clinical care? ACTUAL ANSWER
MARKS AWARDED
NORTHERN IRELAND AMBULANCE SERVICE
QUESTION AND ANSWER FORM
QUESTION 5 Every once in a while we find a situation where it is important for us to persist and overcome considerable resistance to make things happen. Can you tell the panel about a time when this happened to you and how you were able to overcome this resistance, or describe how you would manage such a situation as a Clinical Support Officer?
ACTUAL ANSWER
MARKS AWARDED
NORTHERN IRELAND AMBULANCE SERVICE
QUESTION AND ANSWER FORM
NAME OF POST: Clinical Support Officer(Band 6) POST REF NO: 55910002 DATE OF INTERVIEW:
NAME OF APPLICANT:
APPLICANT NO: TOTAL POSSIBLE MARKS: PASS MARK: MARKS AWARDED: CANDIDATE IS* ACCEPTABLE NOT ACCEPTABLE (*DELETE AS APPROPRIATE) INTERVIEWER _______________________________________ DATE ________________________________________
NORTHERN IRELAND AMBULANCE SERVICE
QUESTION AND ANSWER FORM
QUESTION 1 Part of the Role of the Clinical Support Officer is to provide Clinical Supervision to staff. Can you tell the panel what your understanding of clinical supervision is and what impact this can have on the delivery of patient care? ACTUAL ANSWER
MARKS AWARDED
NORTHERN IRELAND AMBULANCE SERVICE
QUESTION AND ANSWER FORM
QUESTION 2
The introduction of new guidelines, procedures and regulations can sometimes be met with opposition and resistance. How as a clinical support officer would you address these challenges?
ACTUAL ANSWER
MARKS AWARDED
NORTHERN IRELAND AMBULANCE SERVICE
QUESTION AND ANSWER FORM
QUESTION 3
As a clinical support officer you will be required to audit staff and observe performance. How would you manage any shortfalls in practice or competency? Can you provide an example in your current role as a registered paramedic where you may have demonstrated this?
ACTUAL ANSWER
MARKS AWARDED
NORTHERN IRELAND AMBULANCE SERVICE
QUESTION AND ANSWER FORM
QUESTION 4 The role of CSO is a relatively new one to NIAS. How would you establish your credibility within this role? ACTUAL ANSWER
MARKS AWARDED
NORTHERN IRELAND AMBULANCE SERVICE
QUESTION AND ANSWER FORM
QUESTION 5
This post requires someone with the ability to implement strategic change, and to effectively lead and support staff. How would you ensure you are effectively leading staff towards providing a high quality service?
ACTUAL ANSWER
MARKS AWARDED
CANDIDATE ANSWER ASSESSMENT BOOKLET
CANDIDATE NAME:____________________________
CANDIDATE REF NO:___________________________
DATE OF INTERVIEW:___________________________
PANEL MEMBER: _______________________________
Total
Marks
Available
Acceptable
Mark
(60%)
Final
Mark
Awarded
Scoring System: Overall Opinion: Acceptable
(*Delete as appropriate) Not Acceptable
Signed:______________________
Date:_____________________
9-10 Excellent
7-8 Good
5-6 Average
3-4 Below Average
0-2 Poor
Post Title: Clinical Support Officer (Band 6) (Temp 12-18 Months)
Job Ref: 55911004
Interview Dates: 19th, 21st, 26th September 2011
INTERVIEW ASSESSMENT FORM -SUMMARY SHEET
Total Marks
Available
Acceptable
Mark
(60%)
Final Mark
Awarded
Factors Marks
Available
Marks
Awarded
Overall Comments
PRESENTATION Communications, presentational and interpersonal skills Organisational skill
QUESTION 1 Awareness of developments
QUESTION 2 Experience relating to JD / PS
QUESTION 3 Communication & interpersonal skills
QUESTION 4 Managing staff
QUESTION 5 Organisational and planning skills knowledge of training cycle
*Weighted x 2
Presentation
Factor Being Assessed
Communications, presentational and interpersonal skills Organisational skill
Prepare a 10 minute presentation on “Management of Acute Stroke”
Marks Available
Marks Awarded
Question 1
Factor Being Assessed
Awareness of developments
Can you tell the Panel what you understand to be the key current and future challenges for NIAS in relation to Training?
Marks Available
Marks Awarded
Question 2
Factor Being Assessed
Experience relating to JD / PS
As a clinical support Officer, what experience/attributes would you bring to this role and, if successful, how would you go about establishing yourself in the role?
Marks Available
Marks Awarded
Question 3
Factor Being Assessed
Communication & interpersonal skills
What meaning does clinical supervision have for you in your professional practice? What benefits do you feel clinical supervision has to individuals and to the organization?
Marks Available
Marks Awarded
Question 4
Factor Being Assessed
Managing staff
Can you give us an example of a conflict you successfully managed?
Marks Available
Marks Awarded
Question 5
Factor Being Assessed
Organisational and planning skills knowledge of training cycle
Part of the CSO role will be to assist the Training Officer in design and delivery of training sessions? Can you tell us how you would go about designing and delivering a training session
Marks Available
Marks Awarded
CANDIDATE ANSWER ASSESSMENT BOOKLET
CANDIDATE NAME:____________________________
CANDIDATE REF NO:___________________________
DATE OF INTERVIEW:___________________________
PANEL MEMBER: _______________________________
Total
Marks
Available
Acceptable
Mark
(60%)
Final
Mark
Awarded
Scoring System: Overall Opinion: Acceptable
(*Delete as appropriate) Not Acceptable
Signed:______________________
Date:_____________________
9-10 Excellent
7-8 Good
5-6 Average
3-4 Below Average
0-2 Poor
Post Title: Clinical Support Officer (Band 6)
Job Ref: 55911001
Interview Dates: 20, 22 & 23 June 2011
INTERVIEW ASSESSMENT FORM -SUMMARY SHEET
Total Marks
Available
Acceptable
Mark
(60%)
Final Mark
Awarded
Factors Marks
Available
Marks
Awarded
Overall Comments
PRESENTATION Communications, presentational and interpersonal skills Organisational skills Good planning and preparation skills
QUESTION 1 Planning and Organisational Skills
QUESTION 2 To ensure that statutory regulations and Trust policies and procedures are implemented and adhered to at all times.
QUESTION 3 Work to the mission and values of the Trust and display high standards of integrity and professionalism towards patients, clients and colleagues.
QUESTION 4 Staff Management/support
QUESTION 5 Staff Management/support
*Weighted x 2
Presentation
Factor Being Assessed
Communications, presentational and interpersonal skills Organisational skills Good planning and preparation skills
Prepare a 10-minute Powerpoint presentation on “An area of thrombolysis as administered by NIAS paramedics”
Marks Available
Marks Awarded
Question 1
Factor Being Assessed
Planning and Organisational Skills
The importance of first-rate planning and organisational skills cannot be underestimated in this role. Can you advise the Panel how you would use these skills to ensure the delivery of high quality support, education, training and development within NIAS?
Marks Available
Marks Awarded
Question 2
Factor Being Assessed
To ensure that statutory regulations and Trust policies and procedures are implemented and adhered to at all times.
Can you describe to the panel the roles and responsibilities of the Clinical Support Officer in relation to risk management?
Marks Available
Marks Awarded
Question 3
Factor Being Assessed
Work to the mission and values of the Trust and display high standards of integrity and professionalism towards patients, clients and colleagues.
How have you personally contributed to the promotion of the Trust’s corporate identity, values and objectives?
Marks Available
Marks Awarded
Question 4
Factor Being Assessed
Staff Management/support
As a Clinical Support Officer you will have responsibility for ensuring staff are delivering a high standard of clinical care. What measures would you put in place to ensure that all staff are receiving support in their role?
Marks Available
Marks Awarded
Question 5
Factor Being Assessed
Staff Management/support
Can you advise the panel how you would deal with a problem relating to a member of staff who you are observing e.g. clinical issue, attitudinal etc., and what actions you would take to address the problem and reach a successful conclusion?
A brief summary of the background
What you did
What you learned from your experience
What you would do differently
Marks Available
Marks Awarded
CANDIDATE ANSWER ASSESSMENT BOOKLET
CANDIDATE NAME:____________________________
CANDIDATE REF NO:___________________________
DATE OF INTERVIEW:___________________________
PANEL MEMBER: _______________________________
Total
Marks
Available
Acceptable
Mark
(60%)
Final
Mark
Awarded
Scoring System: Overall Opinion: Acceptable
(*Delete as appropriate) Not Acceptable
Signed:______________________
Date:_____________________
9-10 Excellent
7-8 Good
5-6 Average
3-4 Below Average
0-2 Poor
Post Title: Clinical Support Officer (Band 6)
Job Ref: 55912004
Interview Dates: 12/09/12 – 28/09/12
INTERVIEW ASSESSMENT FORM -SUMMARY SHEET
Total Marks
Available
Acceptable
Mark
(60%)
Final Mark
Awarded
Factors Marks
Available
Marks
Awarded
Overall Comments
PRESENTATION
Communications,
interpersonal skills,
organisational skills, planning
and preparation
QUESTION 1
Experience relating to Job
Description
QUESTION 2
Resilience
QUESTION 3
Staff management / Support
QUESTION 4
Professional Standards
QUESTION 5
Staff Management / Support
QUESTION 6
Planning and organisational
skills
*Weighted x 2
Presentation
Factor Being Assessed
Communications, interpersonal skills, Organisational skills, planning and preparation
Prepare a 10 minute presentation on “ The new adult cardiac arrest guidelines (ERC, 2010): implications for paramedic practice
Marks Available
Marks Awarded
Question 1
Factor Being Assessed
Experience relating to Job Description
As a Clinical Support Officer what experience / attributes would you bring to this role and, if successful, how would you go about establishing yourself in the role?
Marks Available
Marks Awarded
Question 2
Factor Being Assessed
Resilience
Occasionally we find ourselves in a situation where it is important for us to persist and overcome considerable resistance to make things happen. Please tell the panel about a time when this happened to you and how you were able to overcome this resistance.
Marks Available
Marks Awarded
Question 3
Factor Being Assessed
Staff Management/support
As a Clinical Support Officer you will have responsibility for ensuring staff are delivering a high standard of clinical care. Can you advise the panel how you would deal with a problem relating to a member of staff who you are observing clinically and what actions you would take to address and reach a successful conclusion?
Marks Available
Marks Awarded
Question 4
Factor Being Assessed
Professional Standards
As a paramedic the Health Professions Council requires you to maintain your fitness to practice, in the event that your fitness to practice becomes impaired either in the long or short term what steps would you take to deal with this. Also, as Clinical Support Officer how could you assist a member of staff to ensure their fitness to practice?
Marks Available
Marks Awarded
Question 5
Factor Being Assessed
Staff management and Support
A key role of the Clinical Support Officer will be to support Paramedic in Training students during their practice placement which will incorporate the assessment of the theory into the practical environment. Could you tell the panel what would be the potential problems that could cause a student to fail and how would you deal with this situation as a Clinical Support Officer.
Marks Available
Marks Awarded
Question 6
Factor Being Assessed
Planning and Organisational Skills
The importance of first rate planning and organisational skills cannot be underestimated in this role. Can you advise the panel how you would use these skills to ensure the delivery of high quality support, education, training and development within NAIS?
Marks Available
Marks Awarded