Rollout team
Organization
Partner
Partner
Partner
Partner
Partner
Partner
Organization
Partner
Partner
Partner
Partner
Partner
Partner
Service Management framework1. Rollout Strategy2. Solution Structure
•Services Catalogue•Partner entitlement
3. Pricing
Change Management Framework1. Identify process changes (Internal
and external)2. Develop Ownership and adoption of
solution3. Communication Framework4. Training Plan
Process Management framework1. Program Management2. Rollout process3. Project plan4. Partner Readiness5. Internal Readiness6. Business Requirement Document
Organization Framework1. Org model, Role & Responsibility2. RACI matrix3. Organizational Sizing4. Rollout Team Design
Data Management Framework1. Identify Data Migration
requirements2. ETL needs3. Migration process
Technology Management Framework1. Technical Implementation2. Setups and customization3. Rollout tracking tools
Asynchronous Business Processes
Synchronized Business processes
Collaboration Platform
Rollout Process
Solution Definition & Structuring
Solution Rollout Process
Priming Information Channels
IT Application Setup
Implement Changes in Business processes
Rollout Team
Business Functionality set 1
Business Functionality set 1
Business Functionality set 2
Business Functionality set 1
Business Functionality set 2
Business Functionality set 3
Business Functionality set 1
Business Functionality set 2
Business Functionality set 3
Solution Design Flexibility
IT Operations
Business Operations – Can be provided to Channel Partner as outsourcing offer or could be Self Service
Func
tion
al S
olut
ion
Standard Solution
Functionality Rich Solution
Premium Solution
Premium Solution with
high Flexibility
Standard Service
Premium Service
Develop Partner/ Solution rollout
strategy
Develop Solution Structuring Guidelines
•Organization need•Value chain needs• expected ROI
• competitor activities•Changes in market environment
Rollout Strategy•Rollout targets•Partner targets•Guidelines to Phasing of Rollout•Guidelines to Segmentation of Solution/partner
•Solution Components, Rollout Strategy,•Partner needs
Solution Structure•Functionalities sets for each tier•Operational support required for each tier•Cost of product/service•Customization guidelines etc
DevelopTools and Templates
•Solution structuring•Partner Segmentation guidelines•Rollout Strategy
•Solution Definition design•Solution selection toolkit –based on the partner segmentation guidelines
Standard Solution
Premium solutionFunctionality Rich solution
Par
tne
r re
lati
on
ship
Str
engt
hLo
wH
igh
Partner1
Partner 2
Partner 3
Partner 4
Partner 6
Partner Capability Maturity
Premium Solution with high flexibility
Partner 5
Size of the Partner bubble is proportional to partner
appetite for rich Functionality
Partner 7
Partner 8
Functionality Richness
Communication Requirements Set ups Change Mgmt Data migration Rollout
Gate 1 Gate 2
Rollout Process Map
Change managementNeeds
Value Chain / PartnerNeeds
Internal and Value Chain Readiness
Data Quality and availability
Internal and Value Chain Resources availability
Rollout Toolkits
Regional or other special Needs
Rollout Tracking Tools
Master Data
Transaction Data
Data migration Challenges
•Conflicting partner needs on Master data format & meta data• Identification of Source application •Data cleansing and transformation
activities•Managing varying nomenclature standards across partners• Initial data migration from multiple systems – can originate from multiple organization
Steady State process definition
•Defining multi organization process for Master Data maintenance
Data migration Challenges
•Conflicting partner needs on meta data & data structures•Availability of historical data•Data cleansing and transformation activities•Managing varying nomenclature standards across partners• Initial data migration from multiple systems – can originate from multiple
organization
Steady State process definition
•Orchestration of data across multiple enterprises•Customer mandates•Data integration should ensure currency of data
Collaboration Platform
Process Focused approach
Behavior Focused approach
Process Reengineering
High level solution
Cut over management
• Identify Business needs• Identify Business matrices to be improved•Develop high level solution
•Map As-Is Process•Develop To-be Process•Develop to-be implementation plan
•Program Manage implementation•Manage Transition phase processes•Manage Stabilization phase
Develop Ownership
Training and Communication
Motivation
• Involve users in solution development•Manage user expectations
•Develop Training & Communication plan
•Ensure proactive and frequent communication•Address users concerns•Develop awareness of solution & advantages
•Develop rewards or benefit programs •Build in penalty for old process or not using new process
Internal Technology Stack Partner Technology Stack
Technology Integration Solution
Application Integration Solution
Application customization & localization
Application setup
Ro
llou
t tra
ckin
g an
d r
epo
rtin
g
Incr
easi
ng d
epth
of
tech
nolo
gyin
tegr
atio
n
Internal Application
Collaboration Application
PartnerApplication
Rollout Project Management Organization
Engagement Team
Internal Operations Team
Training Team
IT Team
Home Team
Rollout Project Manager
Engagement Partner (Internal)
Operations coordinator
Training Consultant
Technical Consultant
Role
•Schedule partner rollout•Kick start Rollout process•Manage Rollout Process•Support rollout team
•Manage Partner communication & training•Provide Partner insights to rollout team•Obtain Partner feedback•Support Partner needs
• Introduce new process internally•Ensure internal readiness and quality of throughput•Gather internal feedback on new process
•Create training collateral•Provide training to internal & partner teams
•Prepare application•Perform Data ETL processes•Perform application modifications
Responsibility
•Track & report rollout status•Customize tools and
templates as needed
Partner IT Team Technical partner•Solution integration• Involvement in Data ETL
Partner Relationship Team
Engagement Partner (External)
• Introduce new process at partner location•Ensure readiness and quality of throughput•Gather partner feedback on new process
Many of the world’s most successful organizations rely on Infosys to deliver measurable business
value. Infosys provides business consulting, technology, engineering and outsourcing services to
help clients in over 30 countries build tomorrow’s enterprise.
For more information about Infosys (NASDAQ:INFY), visit www.infosys.com.
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