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PC-1
(Amended Version)
GOVERNMENT OF PAKISTAN
MINISTRY OF INFORMATION TECHNOLOGY
(ELECTRONIC GOVERNMENT DIRECTORATE)
March 2005
INDEXSection Pages
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Abbreviations Used in Pc-1 3-4Legends used for Describing Volume of Work regarding BusinessProcesses of MOH, Islamabad
5
Part A: Project Digest 615Part B: Project Description and Financing 1733
Part C: Project Requirements 3437Cost Related Annexure
Annexure I: Summary of Capital Expenditure 38Annexure II: Quarterly Phasing of Funds 39Annexure III: Annual Recurring Expenditure after Completion ofProject
41
Annexure IV: Hardware 42Annexure V: Networking 43Annexure VI: Licensed Software Requirements 44Annexure VIII: Other Expenses 46Annexure IX: Software Development 47Annexure X: Project Staff Salaries 48Annexure XI: Training on Basic IT Skills 49
Other Annexure
Annexure XII: Nature of Work at Provincial Offices of DDG-Health[E&M)
51
Annexure-XIII: Allocation of hardware at provincial offices of DDG-Health [M&E)
52
Annexure-XIV: Departmental Officer Strength and AssociatedSoftware Development
53
Annexure-XV: Description of Customized Software Development(Agency Specific and Baseline e-office) 55-103
Annexure XVI: Secured Socket Layer (SSL) for G2B Services 104Annexure-XVII: Suggestions for Training Plan 106Annexure-XVIII: Responsibilities and Actions required by MOH,Islamabad during course of Project
108
Annexure-XIX: Summary of Feasibility for the Project 110Annexure-XX: Sample/Modal Job Description of Project Staff 113Annexure-XXI: Detailed Project Plan 118Annexure-XXII: Machine Specs 119Annexure-XXIII: Network Diagram 120
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Abbreviations Used in this PC-1
ACR Annual Confidential Review
ADC Assistant Drug ControllerADG Assistant Director General
AGPR Accountant General of Pakistan Revenue
BPR Business Process Reengineering
CDL Central Directorate Laboratory
CHE Central Health Establishment
CRF Central Research Fund
DC Drug Controller
DDC Deputy Drug Controller
DDG Deputy Director General
DDO Drawing & Disbursing OfficerDRB Drug Registration Board
e- Electronic -
E&M Evaluation & Maintenance
EGD Electronic Government Directorate
FGSH Federal Government Services Hospital
GMP Good Manufacturing Practices
ICP Individual Career Plan
ICT Information & Communication Technology
IS Information System
IT Information Technology
JPMC Jinnah Post Medical College
L&A Licensing & Advertising
LAN Local Area Networking
LOI Letter of Intent
MER Medical Education & Research
MOF Minister of Finance
MOH Ministry of Health
MTBF Medium Term Budgetary Framework
NIH National Institute of HealthNIC National Identity Card
NGO Non-Government Organisation
NOC No Objection Certificate
ORP Office Resource Planning
PC Personal Computer
PIMS Pakistan Institute of Medical Sciences
PMDC Pakistan Medical Dental Council
PPO Pay & Pension Order
PSDM Purchase & Supply of Drug Medicine
RDBMS Relational Database Management SystemRFP Request for Proposal
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RFQ Request for Quotation
SO Section Officer
SRS System Requirement Study
SSL Secured Socket Layer
TORTerms Of Reference
USMLE United States Medical License Exam
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Legends: Volume of Work [can be referred while reading the
software development section of this document: Annexure XVI
Very High 100+ per month
High Less than 100 per month
Low Not more than 30 month
Very Low Less than 30 per month
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Code Number of Project**
(To be filled by Planning Commission)
PART 'A'
PROJECT DIGEST
1 Name ofProject
E-Services at Ministry of Health, Islamabad
2 Authoritiesresponsible
for:
(i) SponsoringMinistry of Information Technology, Islamabad
(ii) ExecutionElectronic Government Directorate, Islamabad
(iii) Operation &
MaintenanceMinistry of Health, Islamabad
3 Time requiredfor completionof Project: (inmonths).
24 Months
4 Plan Provision
4.1 If the
project is
included in the
current Five
Year Plan,
specify actual
Allocation
Electronic Government Program covers project, which
is a part of the Federal Cabinets approved IT Policy &
Action Plan, which is a part of the current Five Year
Plan.
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4.2 If not
include in the
current plan,
how is it nowproposed to be
accommodated
(Inter/Intra-
Sectoral
adjustments in
allocation or
other resources
may be
indicated)4.3 If the
project is
proposed to be
financed out of
block provision
program
indicate
Not Applicable
4.4 For each
project a
statement
showing plan
allocation and
impact of theproject being
submitted for
approval on the
sectoral
portfolio should
be given
Not Applicable
5 Relationship of
the project with
5.1 The E-Government initiative is an integral part of
Federal Cabinets approved National IT Policy Action
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the objectives
of the sector.
Indicate the
contribution ofthe project,
quantified if
possible, to the
targets in the
five-year plan,
and the names
of other
projects
(whether
sanctioned or
under
preparation),
which would
form part of an
integrated
program within
the sector.
Plan. The objectives of the electronic government
program are to improve internal efficiency of the
government, improve access to information, expedite
the delivery of services to citizens, and to bringtransparency in government-citizens interactions.
However, in order to achieve this, a number of areas
internal to the government have to be addressed.
These relate to improving efficiency of operations of
the government. This internal efficiency component
has been divided into three areas which are explained
below:
i) Establishment of the basic networking
and hardware infrastructure
ii) Development of applications and
databases within the various government
agencies and departments, and integrating
different offices of these agencies through
enterprise applications
iii) Development of IT skills and knowledge
base within different departments/agencies of
the government.
To avoid lop-sided implementation of the program,
projects in each of the areas identified are
implemented every year. These areas are:
i) Provision of IT infrastructure in
government offices by furnishing LANs,
Hardware and simple electronic communications
software for day to day office working
ii) Improving IT Skills of government
functionaries through establishing IT facilities at
training academies of the government.
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iii) Improving operational efficiency
through system re-engineering and maximum
use of ICT to convert government offices into
less-paper entitiesiv) Provision of e-services to citizens after
digitized databases have been created within
government offices
It may be mentioned here that for all these four
categories, projects relating to providing IT
infrastructure in government offices are pre-
requisite of any e-government program. Unless
such projects are implemented other
e-government projects may not be launched
successfully. Such projects occupy the same
position in e-offices as pen, paper and typewriters
in the paper-based office organizations.
5.2 EGD has already started the execution of project
Federal Government Data Centre which includes
building the ICT infrastructure at MOH, Islamabad
through establishment of LAN and provision of
hardware (PCs, Printers, and Scanners etc.) to the
personnel of MOH, Islamabad.
5.3 The current project E-Service at Ministry of
Health, Islamabad includes:
- Development of Customized database applications
for automating the business processes of MOH,
Islamabad.
- Development of Web based citizen centric
applications.
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- Development of IT skills within the government.
5.4 The proposed automation will not only improve the
internal efficiency of government departments through
implementation of electronic office (ERP solution) but itwill also complement the objectives of E-government
program through expediting the delivery of services to
citizens and bringing the transparency & accountability
in government-citizen interactions.
5.5 The project will ensure the optimal utilization of ICT
infrastructure, provided to MOH, Islamabad through
Federal Government Data Centre Project.
5.6. The project will also enable citizens to interact
with MOH, Islamabad, through Internet.
5.7 The project improves the service delivery to
companies through the provision of online registration
of pharmaceutical units and drug registration
6 Location of theProject
6.1 All the offices (excluding attached andsubordinated) offices of Ministry of Health, Islamabad.
6.2. The customized software (developed under this
project) will be deployed at federal government data
center, planned to be ready by 1st quarter of year 2006
(January2006 March2006), under the e-government
project Federal Government Data Centre
7 Capital Cost of
the Project
Local Rs. 23. 360million
FEC Nil
Total Rs.23.360 million
(Details are given in Annexure-I)8 Annual
Recurring
expenditure
aftercompletion of
Rs. 2.25 million
Note: To be borne by the MOH, Islamabad
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the project. For details please see Annexure III
9 Proposed
Commencemen
t and
Completion
Dates
Commencement: Upon approval of project, estimated
to be in July 2005
Completion: Twenty four months from date of
approval, estimated to be in June 2007
10 Scope of the
Project
10.1 The offices of Ministry of Health, Islamabad are
spread at following geographical locations.
- C- Block, Pak Secretariat, Islamabad
- S- Block, Pak Secretariat, Islamabad
- 1 & 2nd
Floor, Taimoor Chambers, Blue Area,Islamabad.
- Following offices of Feroz Centre
* Biostat
* Nursing Advisor
- Offices of DDG (Evaluation & Maintenance) at each
provincial capital i.e Karachi, Lahore, Peshawar, and
Quetta. (These offices will be provided computer andinternet connection to get and share the relevant
information through web-based applications.)
- Two Laborarties
* Central Lab, Karachi
* NIH, Islamabad
(These offices will be provided computer internet
connection to upload the relevant information throughweb-based applications.)
10.2 The current project does not cover the
automation of business processes of
subordinated or attached departments of MOH,
Islamabad.
10.3 The business processes related to following keyareas have been identified in context of
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automation through this project
4.1. G2C: (Government to Citizens)
4.2. G2E: (Government to Employees)
4.3. G2B: (Government to Businesses)4.4. G2G: (Government to Government)
4.5. Research & Development
4.6. Internal Efficiency
10.4 The proposed project also includes the
development of web-based (will be used
through internet) citizen centric applications
with provision of Urdu interfaces (Wherever
required and possible).
11 Objectives of
Project
11.3 Basic IT Infrastructure
a) Installation of Required Hardware e.g. Desktop
PCS, Printers, Scanners etc.
11.3 Building Back Office Capability through
Baseline e-office Applications
a) Inventory and Procurement Management
System
b) Finance, Budget and Accounts
Management System (Preparation,
Expenditure and Consolidation of
Development and Non-Development
budgets)
c) Human Resource Management System
d) Project Management System
e) Internal Communication and Movement of
Files (Document Management System)
f) Web Content Management System for
managing public and internal portals
11.3 Categories of Automation of Business
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Processes(Agency Specific Applications)
11.3.1. G2C (Government to Citizen)a) Free Medical Treatment Request System
b) Complaint Management System
c) Issuance of NOC System
d) Issuance of Letter-of-Need System
11.3.2. G2E (Government to Employee)a) Medical Bills Reimbursement System
b) Loans/Advances Management System
c) System for Issuance of NOC {to Nurses}
11.3.3. G2B (Government to Business)a) Drug Manufacturing License Management
System
b) Drug Registration System
c) System for Grant for Import of Medical
Equipments
d) Appeal & Complaint Management System
e) Drug Import / Export System
f) Inventory and Procurement Management
System
11.3.4. G2G (Government to Government)
a) Internal Communications & Movement of
Files
b) Statistical System for Health Related
Facilities
11.3.5. Research & Developmenta) Provision of Internet
b) Establishment of Internet based Drug
Research Forum
11.3.6. Internal Efficiencya) Provision of Internet
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b) Quality Assurance System
(Details are mentioned in Annexure XVI)
11.3 IT Capacity Building through Training ofEmployees
11.4 Obtaining and Generating Digital Certificates for
ensuring the authenticity of users and integrity
of data.
12 Quantifiable
Objectives of
the Project
The quantifiable objectives for the project are as
follows:
12.1. Training of end users on all other
customized applications and databases.
12.2. Training of technical resources on actual
technology platforms being used (to fill in
gaps in required expertise)
12.3. Digitization of historical paper records/files
based on feasibility in the context of the
systems mentioned above (to be fully
identified in the system requirements
study phase)
12.4. Detailed System Requirement Study for
various systems mentioned in this project.
12.5. Creating an Internal Employees Portal for
quick and focused information delivery
memos, announcements, meetings, other
routine office tasks, and access to new
systems being developed
12.6. Creation of a Public portal for information,
forms, instructions, complaints, and for
exposing other services to citizens via the
Internet.
12.7. Building Central Repository for documents
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and content for record and online access
by all the sections of the MOH, Islamabad
may contain procedural manuals,
directives, forms, user manuals forsystems, archived documents of
importance, etc.
12.8. Development of Interactive web-based
interfaces for citizens (Provision of Urdu
Language wherever required and possible).
12.9. Development of Interactive web-based
Drug Research forums.
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Prepared by: ____________________
Mahesh Ahuja
Business AnalystElectronic Government Directorate
Checked by: ____________________
Syed Raza Abbas Shah
DG (Projects)
Electronic Government Directorate
_________________________
Mr. Munir Liaquat Rao
Joint Secretary Admin
Ministry of Health, Islamabad
Approved by: ____________________
Syed Anwar Mehmood
Secretary,
Ministry of Health, Islamabad
February 2005
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PART 'B'
PROJECT DESCRIPTION & FINANCING
14 Existing
Facilities
14.1. At present, there is no ICT infrastructure lying at MOH,
Islamabad.
Note: It is expected that by end of 1 st quarter of year 2006 (Jan
06 March 06), the basic IT infrastructure will be established at
MOH, Islamabad, under the on-going project Federal
Government Data Centre. This includes the establishment of
LAN and provision of Hardware (PCs, Printers, and Scanners, etc.).
Furthermore, the implementation of Email Messaging System at
MOH, Islamabad, is also planned same time under the above
mentioned e-government project.
14.2. An informative website (www.dcomoh.gov.pk) maintained by
MOH, Islamabad keeps important information regarding drug
section of MOH, Islamabad. This website is hosted at local
company of Pakistan (M/S e-database).
14.3 Some database applications related to drug wing are
developed and placed on SQL server database. The user
interfaces are developed in Visual Basic. These database
applications are developed in-house by Computer Programmer
employed by MOH, Islamabad.
15 Description of
the Proposed
System
15.1 At present, the implementation of e-government project titled
Federal Government Data Centre is in process. Under this
project, the basic IT infrastructure will be established at MOH,
Islamabad. This includes installation of hardware (e.g. Desktop PCs,
Printers, and Scanners etc.), establishment of LAN, Internet
connectivity, and Email messaging system. The main crux of this e-
government project is to establish ICT infrastructure in 28 divisions
of Federal government.
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15.2 Under this project titled E-Services at Ministry of Health,
Islamabad, the customized software will be developed for
automating the business processes of MOH, Islamabad. Further, theweb-based citizen centric applications (with interfaces of Urdu
language, wherever required and possible) will also be developed
under this project.
15.3. Both these projects (i.e. Federal Government Data Centre and
E-Services at Ministry of Health, Islamabad), will provide synergistic
deliverables for e-government.
15.4. The following key areas are in focus in context of automation
of business processes of MOH, Islamabad.
15.4.1. G2C (Government to Citizen)a) Processing of requests from private citizens of Pakistan
for free medical treatment in government hospitals.
b) Entertaining complaints of citizens
c) Issuance of NOC to foreigners who want to seek
admission in private medical colleges.
d) Issuance of Letter-of-Need to doctors who want to work
in USA (having proper contract of employment from USA
employer)
15.4.2. G2E (Government to Employee)a) Re-imbursement of medical bills
b) Processing the cases of leave including ex-Pakistan
leave
c) Processing the cases of loans/advances
d) Issuance of NOC to on-government-job Nurses to go
abroad for training/employment
15.4.3. G2B (Government to Business)
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a) Grant and renewal of drug manufacturing license.
b) Grant and renewal of drug registration.
c) Processing the appeals and complaints of firms
regarding their grievances (in context of non-grant oflicense or drug registration) through Drug Appellate
Board
d) Grant of import and export of drugs (finished and raw
material)
e) Processing of cases of grant of import of medical
equipments.
f) Management of Central Research Fund (CRF)
g) General Inventory & General Procurement
15.4.4. G2G (Government to Government)a) Extensive official correspondence between
attached/subordinated departments of Ministry of
Health, Federal & Provincial
ministries/divisions/departments.
b) Maintenance of statistics of health related facilities
across country
15.4.5. Research & Developmenta) Matters concerning Adverse Drug Reactions (ADR)
b) Drug Research
15.4.6. Internal Efficiency
a) Internal / External correspondenceb) Ensuring the usage of standardized drugs across country
c) Maintenance of ACRs and generating ICPs
d) Maintenance of personal files
e) Record keeping (huge filing work)
f) Budget planning & preparation
g) Monitoring the development work
h) Project Management15.5 In order to automate above areas, the following software
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applications are planned to be developed under this project.
15.5.1Agency Specific Applications
a) Online Complaints Management System
b) Free Medical Treatment Request System
c) Issuance of NOC System {Foreign students}
d) Issuance of NOC System {Nurses}
e) Issuance of Letter-of-Need System
f) Statistical System for Health Related Facilities
g) Medical Bills Reimbursement System
h) Medical Treatment Abroad Systemi) Loans/Advances Management System
j) Drug Manufacturing License Management System
k) Drug Registration System
l) Drug Import/Export System
m)Quality Assurance System
n) Appeal & Complaint Management System
o) System for Grant for Import of Medical Equipments
p) Management of Drug Research Fund
q) Declaration of Assets Management System
15.5.2. Baseline E-Office
a) Inventory & Procurement Management System
b) Finance, Budget & Account Management System
c) Human Resources Management System
d) Project Management System
e) Internal Communication & Movement of Files
f) Content Management System & Internal Portal
(Details are provided in Annexure XVI)
15.6 In order to ensure the effectiveness of this project, the hands-
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on training will be provided to all concerned employees of MOH,
Islamabad.
15.8 The internal portal will be Created for quick and focusedinformation delivery memos, announcements, meetings, other
routine office tasks, and access to new systems being developed
15.8 The dedicated Public portal of MOH, Islamabad will be created
for information, forms, instructions, complaints, and for exposing
other services to citizens via the Internet.
15.9. Benefits of Project
15.9.1. Service Oriented (Citizen & Employee centric)
a. The citizen centric information may be available
to citizens 24 hours a day and 7 days a week.
b. The citizens may be empowered to register
their complaints online (24/7)
c. The citizens may be empowered to apply online
for required citizen centric services, provided by MOH,
Islamabad.
d. The citizens/federal government employees
may be empowered to see the status of their
applications online.
e. The vigilant and speedy process of applications.
f. Inventory management and Procurement related
matters and activities will be carried out in
transparent and efficient way.
g. Transparency in decision-making
h. Easy availability of required information
i.Creation of less-paper environment while reducing the
paper, stationary, photocopying, and storage costs.
j. Better maintenance of information/data.
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k. Proper management and monitoring of development
schemes.
l. The ability to store files/documents into database.
These documents can then easily be retrieved andedited without any hassle.
15.9.2. Business Centric
a. Speedy Process of applications (including
complaints and appeals) through secured Internet
communication between businesses and MOH,
Islamabad.
15.9.3. Research & Development
a. Better research in the field of drug
manufacturing.
b. Easy & Efficient interaction with drug experts
around the globe.
15.9.3. Cultural Change and IT Capacity Building
a. It will bring cultural changes in the Federal
Government employees in terms of using technology
for efficiency and better service. These officials will in
turn become proponents/champions of change in
other departments/divisions as they progress in their
careers
15.9.4. General Benefits
a. The project will provide business to local software
companies and help to strengthen them.
b. The project will create employment opportunities for
IT and other professionals.
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16 Implementatio
n Methodology
16.1 For the management of the project, a team of resources from
MOH, Islamabad and EGD will be constituted. Main items of
implementation methodology are explained categorically below:
16.1.1. Selection of Vendor for Networking
A network services vendor will be selected through a separate
tender, who will be responsible for installation of LAN at the
premises of MOH, Islamabad.
16.1.2. Selection of Vendor for SRS Preparation
In order to estimate the size of applications to be developedand implemented, the Software development/consulting firm
will be selected through a separate tender. The selected firm
will prepare system requirement specifications (SRS), which
will contain the following content:
- Scope
- System integration requirements of different systems
being proposed- Functional Requirements
- Business flow requirements and workflow
- Data/document conversion strategy on how and what
parts of the existing data should be brought
online/digitized
- Assumptions
- Constraints- Adherence/compliance with E-Government standards on
web/software development, access and security,
file/record management, paper record preservation, data
digitization, and post implementation
- Process re-engineering required
- Change of business rules required
- Organizational changes required- Logical Data Model
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- Requirements for paper trail preservation
- Requirements for Data archive/purge/retrieval systems
- Documentation
- Project Plan
TOR for the selection of SRS Vendor will specifically mention
that SRS team will spend at least 1-2 months with the
software development firm. This activity will help the software
development firm to better understand the system
requirements documented by SRS vendor. Successful vendor
for SRS will mention the bottlenecks of the current manual
system.
Note: Though unlikely, if after the SRS phase, the firm
suggests major changes in required/existing list of hardware,
Networking and software requirements of the proposed
systems that affects the budgeting of the project, then PC-I
will be revised to accommodate the suggested changes.
16.1.3. Selection of vendor for Software Development, Software
Testing, Training & Support
After the validation/updating of the system requirement
specifications (SRS), the hired development firm will develop the
software applications listed in final SRS. This software firm will
also prepare the detailed functional specification before software
development. The firm will also be responsible for preparing the
user manuals and software documentations.
It may be noted that citizen service applications,
Office/Enterprise Resource Planning applications (HR,
Budget/finance, procurement, project management, inventory),
and document management may be developed and/or bought as
pre-packaged solutions and implemented after customization (if
required).
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Testing: The firm will also be responsible for testing the
software. This testing include Unit testing, white-box and black-
box testing, Functional/Validation testing and Regression testing.
Integration Testing: It is required that the firm will ensure thebug free running of existing systems in the new environment.
Acceptance Testing: The purpose of this testing is ensure that
the MOH, Islamabad, finds the systems useful, and also to verify
that they work according to specifications.
End-user Training: The software development firm will also
provide an adequate training to the end users and the technical
staff hired for this project. Trainees will be trained in their
respective areas of customized applications.
Project Staff Training: Project staff will be trained for by software
development firm on actual tools (technology) used in
developing the application systems.
Details of Training Plan are outlined in AnnexureXVIII.
Support: The software development firm will also provide
software maintenance support till all the previous data has been
digitized and software systems become fully online.
Note: It may be preferable that the same software vendor (software solution
provider) performs data entry and document scanning, to load the various
software systems with actual data to bring these systems online.
16.1.4. Selection of Vendor Scanning (digitization) of Previous
recordsThe vendor for carrying out the data entry activities (including
scanning of documents) will be selected through a separate
tender. The selected firm will enter the previous record into the
system.
The volume of data entry will be provided in SRS document,
prepared by selected vendor.
The firm will provide on-job training to employees who entercurrent data on on-line systems.
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16.1.5. Selection of vendor for Procurement of Hardware
including Servers and System Software
The vendor will be selected through a separate tender, who will
be responsible for provision and installation of Hardware and
System Software.
16.1.6. Selection of Vendor for IS Audit
The firm will be responsible for identifying the unauthorized
technical exposures (intentional or unintentional) incorporatedinto software. They might include torjan horses, virus, worm,
logic bomb, trap door, data leakage, wire-taping, piggybacking
and computer shutdown etc.
Note: It may be possible to outsource all or some of the
above activities to one vendor as a Turnkey Solution.
16.2 The public portal is planned to be placed at NTC whereas the
internal portal is planned to be placed in data centre, established
under e-government project Federal Government Data
Centre.
16.3. The implementation of the project will be done as per the rules
and regulations of the Federal Government of Pakistan for
tendering/contracting and hiring.
16.4 For the management of work to be carried out by the different
contracting firms, the services of the following project staff
resources will be hired:
Project Manager 1
System Analyst 1
QA Engineer 2
Total 4
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Note: Job description of the project staff is detailed in Annexure-XXI
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17 Sequence of
Activities
The sequence of activities for execution of this project, after
administrative approval will be as follows:
1 Designation of key resourceperson for liaising with EGD
for proper implementation of
project
Within 7 days from date ofapproval of project
2 Preparation of RFP for SRS Within 20 days from date of
approval of project3 Publication of Tenders for SRS Within 7 days after the
preparation of RFP for SRS
4 Advertisement for the posts ofProject Manager and System
Analyst
With 7 days after publicationof Tenders for publication of
tenders for SRS5 Hiring of Project Manager and
System Analyst
With 60 days (2 months) after
the advertisement.6 Submission of Bids against
Publication of tenders for SRS
After 30 days (1 month) of
publication of Tender for SRS7 Evaluation of Bids (For SRS) With 15 days after the bids
submitted8 Issuance of LOI to Vendors Within 7 days after evaluation
of Bids9 Preparation of Contract for
SRS
Within 15 days after Issuance
of LOI1
0
Award of Contract Within 7 days after
preparation of Contract for
SRS1
1
Preparation and Approval of
SRS
Within 90 days (3 months)
after award of contract1
2
Preparation of RFP forSoftware Development
Within 30 days (1 month)
from date of approval of
project1
3
Publication of Tenders for
Software Development
Within 7 days after the
preparation of RFP for
Software Development1
4
Submission of Bids against
Publication of tenders for
Software Development
Within 30 days (1 month)
after the publication of Tender
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18 Give date
when capital
expenditure
estimateswere prepared
February 2004
19 Give Summary
of capital cost
covering the
whole of the
investment
period
The capital cost details are given in Annexure-I.
20 Basis of cost
estimates
Cost estimates given here are prepared based upon the market
prices.21 Recurring Cost
after
completion of
Project
Rs. 2.25 million per annum on maintenance of the systems will be
required. After the completion of project, the cost shall be met from
annual budget of the MOH, Islamabad.
22 Give details of
cost per unit of
out put e.g.
cost/sq yard
etc
Not applicable
23 Foreign
Exchange
Expenditure
Not applicable
24 Source of
Rupee
component
Out of PSDP allocations for e-government projects.
25 Results of the
project
- Improvement in attitude of employees of
MOH, Islamabad, ultimately resulting improvement in internal
efficiency of MOH, Islamabad
- Speedy process for execution of
applications (including complaints and appeals) of citizens and
businesses.
- Efficiently and effectively plan and
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execute the computerization plans for other attached and
subordinated offices of MOH, Islamabad.
- It will enhance the Government of
Pakistans image in the eyes of the citizens, businesses andforeigners.
- Better Research & Development (R&D) in
the field of drugs
- It will provide business to the local
companies, thereby fulfilling the commitment of the
government to support the local IT industry.
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PART 'C'
PROJECT REQUIREMENTS
26 (a) Give list of
employment
to be
generated by
gender
EGD is an equal opportunity employer. Job applications from
both genders are treated on the basis of their technical
qualification
(b) Give
manpower
required
during the first
year of
implementatio
n of the
Project. Give
details of
specific skills
required
(scientists,
lab/field
workers,
technicians
etc.)
separately for
male & female
and their
grades
For the management of the project, the services of the following
professionals will be hired:
Project Manager 1
System Analyst 1
QA Engineer 2
Total 4
The E-Government Directorate will be managing the
implementation of the project in coordination with MOH,
Islamabad. All above-mentioned positions will be on contract
basis.
(c) Regular
Manpower
Regular manpower of EGD and MOH, Islamabad will be involved
in execution of the project27 Physical and
other facilitiesrequired for
Not Applicable
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the Project28 Civil Works Not Applicable29 In case of
imported
material and
equipment for
execution,
indicate
Not Applicable
30 Risk Analysis
SN
No
.
Risk Mitigation
1
There is a risk that
newly developed
system may not be
properly owned by
the organization
To minimize the risk, the
backing of the high level
bureaucratic (Secretary, Joint
Secretary etc.) will be obtained
to ensure the smooth running of
system and maintenance of
system. It is worthwhile to
mention here that the system
requirement study (before
preparation of this PC-1) was
carried out on formal request of
Secretary, MOH, Islamabad
2
There is a risk of not
proper utilization of
customized software
after its
development.
To minimize the risk user level
training will be provided to all
concerned Employees.
3 There is risk of time
delay in preparation
of Requirement
To avoid time delays in
finalization of requirement
specifications, a dedicated
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specification.
Project Manager will be hired by
EGD. In addition, a focal person
from MOH, Islamabad will work
part time on this project toassist the consultant firm in
preparation of SRS.
4
There is a risk of
delay in
implementation of
the project due to
codal formalities.
Project Manager will be
responsible for taking care of
codal formalities and ensuring
that the required resources are
made available to the
implementing firms.
5
There is risk that the
software is not
properly
documented.
The System Analyst will ensure
that the software is properly
documented according to the
Industry standards.There is a risk that
the previous record
may be not properly
digitized.
The system analyst and Project
Manager will be responsible to
monitor the data entry
operations. The record will be
made available for data entry
(including scanning of
documents) by official focal
person of MOH, Islamabad.
6
There is a risk that
the ICT
infrastructure,
suggested in
Federal Data
Centre project may
delay in execution.
The Software Development with
be started after the
establishment of LAN at MOH,
Islamabad.
7 There is a risk that
the technical issues
may arise betweenthis project and the
The technical activities
including selection of software
tools, procurement of serversetc will be carried out in
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project in execution
i.e. Federal Data
Centre
consultation with Project
Manager/Director of project
Federal Government Data
centre
8
There is a risk that
the stakeholders
including citizens
may not be
informed / notified
properly about the
positive change.
After the system roll-out, the
information regarding change
will be advertised through local
newspapers.
31 Beneficiary
Participation
The main beneficiary for this project is the employees of MOH,
Islamabad. Moreover, all other employees and businesses who
interact with MOH, Islamabad for specific services, as mentioned
above, will be the beneficiaries of this project. The MOH,
Islamabad will be fully involved in planning and execution of this
project so as to ensure its success. Please also see Annexure-
XIX.
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Annexure-I
Summary of Capital Expenditure
In Million
Rs.
Hardware 4,190,000 4.190
Licensed Software 837,600 0.838
Software Development 13,715,500 13.716
Project Staff Salaries 2,490,000 2.490
Other Expenses 1,125,000 1.125
Training 100,000 0.100
Miscellaneous &Contingencies
901,840 0.902
Total 23,359,940 23.360
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Annexure II
Quarterly Phasing of FundsItem Jul05-
Sept05Oct05-Dec05
Jan06-Mar06
Apr06-Jun06
July06-Sep06
Oct06-Dec06
Jan07-Mar07
Apr07-Jun07
Total
Hardware 0 0 0 4,190,000 0 0 4,190,000
LicensedSoftware
0 0 0 0 837,600 0 0 837,600
SoftwareDevelopment
0 150,000 1,050,000 991,550 1,200,000 4,149,300 3,374,650 2,800,000 13,715,500
OtherExpenses
203,125 3125 103,125 363,125 63,125 263,125 63,125 63,125 1,125,000
Project StaffSalaries
0 270,000 270,000 270,000 420,000 420,000 420,000 420,000 2,490,000
Training onbasic IT Skills
100,000 100,000
Misc. & Conti. 112,730 112,730 112,730 112,730 112,730 112,730 112,730 112,730 901,840
Total-(Million
Rs.)
0.316 0.536 1.536 1.737 1.796 9.973 4.071 3.396 23,359,940
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In Millions Rs.
Year 05-06 4.125
Year 06-07 19.235
Total 23.360
Ye ar Wise Expenditure
4.125
19.235
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Annexure III
Annual recurring expenditure after completion of Project
S.N. Description
(Rs.)
1 Hardware Maintenance (5% of total cost) 209,500
2 Licensed Software Maintenance and support 180,890
3 Customized Software Maintenance and Support (15% ofthe cost of customised software development)
1,021,500
4 Project Staff Salaries & Related Expenses 720,000
5 Internet Connections 115,200
6 Hosting and Management of Servers at NTC 0
TOTAL (Rs.) 2,247,090
In Millions Rs. 2.25
Of total Project cost 9.62%
Total Project Cost 23.36
Note: S.No.2 It includes the costs for obtaining SSL digital certificateS.No.7 These Internet connections will be used at offices of drug control adminstration
located at Karachi, Lahore, Quetta and Peshawar. Alongwith, the 02 laboraties where
drug samples are tested will also upload the results of tested drug samples in relevant
web-based application through these Internet connections.
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Annexure-IV
HARDWARESr.No.
Description QtyReqd
UnitPrice
Total Amt
1 * Gateway Server 1 400,000 400,000
2 ** PCs(P-IV or of higher configuration) 44 40,000 1,760,000
3 *** Laptop 1 100,000 100,000
4 UPS - 5 KVA 3 150,000 450,000
5 Scanner (Heavy Duty) 4 200,000 800,000
6 Scanner 4 30,000 120,000
7 Printer Laser Jet 16 20,000 320,000
Sub-Total 3,950,000
# Biometric Device 12 20,000 240,000
Grand Total: 4,190,000* Gateway Server will be used to generate and maintenance of Digital
Certificates. It may also used to manage the certification life cycle including
certificate directory maintenance and certificate revocation list maintenance
and publication
**MOH, Islamabad: 28 PCs
External offices of MOH: 12 PCs-----------------------------------------
Sub-Total: 40-----------------------------------------10% Contingency: 4
Total: 44
*** For Project Manager
# Biometric Devices will be used at each floor. These devices will be linked
with Attendance System. The automatic attendance will be recorded into
application
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Annexure-V
Network
No cost of Networking is estimated in this project as all required networking isplanned to be carried out under ongoing e-government project Federal
Government Data Centre
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Annexure-VI
Licensed SoftwareS.No. Description Qty Unit Price(Rs.) Total Cost (Rs.)
1 Internet Security Software 44 1,500 66,000
2 Cal for Client Machines 44 1,650 72,600
3 Office Productivity Suit 44 11,000 484,000
4 Gateway Server 1 150,000 150,000
5 SSL Digital Certificate 1 65,000 65,000
Total 837,600
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Annexure-VII
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Annexure-VIII
Other Expenses
Sr.No. Description Months MonthlyExpenditure
TotalExpenditure
1 Stationary & Office Expenses 15 10,000 150,000
2 Utilities, phone, fax, Internet 15 10,000 150,000
3 Advertisements 800,000
4 Entertainment 25,000
Sub-Total 1,125,000
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Annexure-IX
Software Development
E-Government Directorate, Ministry of Information Technology, Islamabad
Sr.# Item Qty Unit Price Total Price
1 Web Portal (Public) 1 400,000 400,000
2 Online Complaints Management System 1 100,000 100,0003 Free Medical Treatment Request System 1 100,000 100,000
4 Issuance of NOC System {Foreign students} 1 100,000 100,000
5 Issuance of NOC System {Nurses} 1 100,000 100,000
6 Issuance of Letter-of-Need 1 100,000 100,000
7 Statistical System for Health Related Facilities 1 100,000 100,000
8 Medical Bills Reimbursement System 1 100,000 100,000
9 Medical Treatment Abroad System 1 100,000 100,000
10 Loans/Advances Management System 1 100,000 100,000
11 Drug Manufacturing License Management System 1 100,000 100,000
12 Drug Registration System 1 100,000 100,000
13 Drug Import/Export System 1 100,000 100,00014 Quality Assurance System 1 100,000 100,000
15 Appeal & Complaint Management System 1 100,000 100,000
16 System for Grant for Import of Medical Equipments 1 100,000 100,000
17 Establishment of Drug Research Forum 1 10,000 10,000
18 Management of Drug Research Fund 1 100,000 100,000
19 Declaration of Assets Management System 1 100,000 100,000
Sub-Total: 2,110,000
1 QA Test Environment (5% Total Software Development) 105,500
2,215,500
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Annexure-X
Project Staff Salaries
Sr.No. Job Title No. Months forwhich
provision isbeing made
Salary/Month Total
1 Project Manager 1 21 50,000 1,050,000
2 System Analyst 1 21 40,000 840,000
3 QA Engineers 2 12 50,000 600,000
Total 4 140,000 2,490,000
Note: Contracts of Project Staff will be renewable on satisfactorily performance. So it isstrongly recommended that the same staff on similar salaries should continue after thecompletion of project.
Note: Contracts of Project Staff will be renewable on satisfactorily performance. So it is
strongly recommended that the same staff on similar salaries should continue after the
completion of project.
Break-up of Salaries
Sr.No. Job Title SalaryperMonth
Break Up of Salary
Basic HR Utilities
1 Project Manager 50,000 32,258 14,516 3,226 50,000
2 System Analyst 40,000 25,806 11,613 2,581 40,000
3 QA Engineers 25,000 16,129 7,258 1,613 25,000 Total
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Annexure-XI
TrainingS.No. Description Users Unit
Price(Rs.)Total Cost(Rs.)
1 Technical Training(on ActualTechnology used)
4 25,000 100,000
Total 100,000
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Annexure-XII
Nature of Work at Provincial Offices of DDG Health (E&M)
The nature of work in these offices includes the following.
a. Issuance of the license/NOC for actual import or export(whatever the case may be) of drugs (finished or raw material) to
the company operating in respective province.
b. Ensure the actual consumption of imported drugs (or raw
material) by company (This may be done through inspection of firm)
c. Obtains the samples of drugs from manufacturing units for
ensuring the maintenance of quality control
(These samples are sent to laboratory, from where reports are sent to Quality
Control Department)
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Annexure-XIII
Allocation of Hardware at Provincial offices of DDG-Health (E&M) & Labs
Sr.# Item Pcs Printer
1 Karachi 2 1
2 Lahore 2 1
3 Peshawar 2 1
4 Quetta 2 1
5 Central Labortary, Karachi 2 1
6 INH, Lab Islamabad 2 1
Sub-Total: 12 6
Note:
i. With the provision of above hardware at Drug Control may help them to view the
important data maintained through following proposed web-based applications. These
web-based applications may be acceded through Internet connections (The cost of
Internet connection is included in Annual Recurring cost for this project)
Drug Manufacturing License Management System
Drug Registration System
ii. With the provision of above hardware at labs may help Quality Control Department of
MOH, Islamabad to get timely reports regarding drug samples. The lab personnel may
upload and populate the relevant database while accessing the following proposed
web-based application. The proposed web-based application may be accessed through
Internet connection (The cost of Internet connections is included in Annual Recurring
cost for this project)
Quality Assurance System
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Annexure-XIV
The Departmental Officer Strength and Associated Software Application(s)
Department Software Application
Admin Wing: JS-Admin Online Complaints Management System
DS-Admin ACR Management System
SO - Admin I Declaration of Assets Management System
SO - Admin II Loans/Advances Management System
DS-Per Baseline e-office
SO - P I
SO - P II
DS-E
SO - E1
SO - EII
Budget Planning & Development
Sr. JS Baseline e-office
DDG (P&D)
SO (P&D)
DS(B)
SO(B)
SO(F&A)
DDO
M.F. Chief Health Medical Bills Reimbursement System
ADG (MF) Medical Treatment Abroad System
ADG (PSDM) System for Grant for Import of Medical Equipments
SO(PSDM) Baseline e-office
MER
DDG(MER) Issuance of NOC System {Foreign students}
ADG(MER) Issuance of Letter-of-Need
ADG(IH) Baseline e-office
NURSING UNIT
Nursing Advisor I Issuance of NOC System {Nurses}
Nursing Advisor II Baseline e-office
BioStat
Chief Statistical Officer Statistical System for Health Related FacilitiesStatistical Officer
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DRUG CONTROL Drug Manufacturing License Management System
DC Drug Registration System
DC II Drug Import/Export System
DC III Quality Assurance SystemLicensing Appeal & Complaint Management System
DDG Establishment of Drug Research Forum
DDC I Management of Drug Research Fund
DDCII Baseline e-office
ADC I
ADC II
Registration
DDG
DDC I
DDC II
DDC III
ADC I
ADC II
ADC III
ADC IV
R&D/ADR Monitoring
DDG
DDC I
DDC II
ADC I
ADC II
Statistical Officer
AO
Quality Assurance
DC
CQC
DDC I
DDC II
ADC I
ADC II
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Annexure XV
Customized Software Development: (Automation of Business
Processes)
Area: G2C (Government to Citizen)
Service I: Processing of requests from private citizens of
Pakistan for free medical treatment in
government hospitalsProposed
Customized
Application
Name
Free Medical Treatment Request System
Volume of
Work:
Very High
Present Workflow:
Needy citizen submits application (on simple paper) along with
relevant documents (e.g. NIC, Disease details, etc.) either at:
(a) Concerned Division, MOH, Islamabad.
(b) Federal Minister of Health
(c) Prime Minister Secretariat or
(d) President Secretariat
The final scrutiny of application is being carried out at MOH,
Islamabad. This division then sends letter to concerned government
hospital (e.g. PIMS, Poly Clinic, JPMC etc.) and informs citizen
accordingly. The citizen then approaches concerned hospital where
he/she is treated. In some cases, the concerned hospital does not
provide relief due to non-availability of required facility. In any case,
the hospital writes back to MOH, Islamabad.
Proposed Workflow:
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- The web-based simple screen layout will be created and placed
on Internet, where citizens may be able to fill information in both
English and Urdu (if possible).
- Once the citizen submits the application, he/she gets unique IDNumber against which application status may be traced.
- One of the interfaces of application may be provided to
concerned division of MOH, Islamabad, which gets the applications
hard copies on daily basis.
- These hard copies will be scrutinized
- If the application is approved, the letter for concerned hospital
may be generated from this application which may be sent to
concerned hospital through email or manually (if there is no
provision of computer at hospital)
- At the same time the application status may be updated
accordingly.
- Once the citizen gets relief at Hospital, the hospitals response
may be fed into database and particular may be disposed off.
Advantages of proposed BPR:
- Creation of Computerized Database of all applicants.
- Provision of eliminating the unnecessary filing work.
- Several queries may be generated to extract required information,
for example:
(a)The number of applications received in a given specific time.
(b)The number of applications received from Prime Secretariat or
President Secretariat or directly at MOH, Islamabad in a given
specific time.
(c)The number of applications processed at specific hospital in a
given time period.
(d)The number of applications received by one application in a
given specific time.
- Complex data mining may be carried out to extract information, for
example:
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(a) What specific facilities (relief for special diseases) are
available at which government hospitals?
(b) For which disease, the free medical treatment is applied for
and from which part of the country?
Area: G2C (Government to Citizen)
Service II: Entertaining complaints of citizens
Proposed
Customized
ApplicationName
Online Complaint Management System
Volume of
Work:
Very High
When citizens do not get quick services (e.g. required treatment at
government hospitals, process of different type of applications etc.),
they are compelled to complain so that their grievances can be
listened by higher authority. Presently, the complaints are received
at Admin wing, MOH, Islamabad through Secretary-MOH and/or
Minister for Health, Government of Pakistan. There is no proper
record of complaints available for ready reference for higher
authorities. Moreover, the complainants may find difficulty to pursue
their complaints specially the status of their complaints.
The proposed system will be an interactive system through which
citizens can lodge their complaints online. The proposed system will
enable all citizens to fill out the pre-formatted complaint form using
Internet. All these forms, submitted by citizens will be made
available to respective Admin wing along with a copy to Office of
Secretary MOH and Minister for Health, MOH. The Admin wing will
prioritize the complaint forms according to nature of work. This
priority will be intimated to Secretary office for proper action within
the specified time period. Once the complaint has been properly
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entertained, the concerned citizen will be intimated through email,
SMS or postal mail (depends upon the nature of complaint, easiness
and expense involved in mode of communication available). The
updated database of complaints may be helpful for higher authorityand complaint/inquiry handling officers of particular department
about the pending complaints. Competent authority may be able to
generate variety of reports and some of them are mentioned below:
Number of complaints/inquiries came at a
particular day
Number of complaints/inquiries handled
successfully
Numbers of complaints/inquiries are in process
Numbers of complaints/inquiries are pending.
One of the important features of the proposed system is that the
citizens may be able to see the status of their complaints/inquiries
through Internet.
Advantages of proposed BPR:
- Complaints can easily be submitted and traced.
- Provision of eliminating the unnecessary filing work.
- Improvement in accountability of officers specially doctors of
hospitals
- Better Management
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Area: G2C (Government to Citizen)
Service III: Issuance of NOC to foreigners who want to seek
admission in private medical collegesProposed
Customized
Application
Name
Issuance of NOC System
Volume of
Work:
Very Low
MOH, Islamabad issues the NOC to students, who are get admission
in private medical colleges of Pakistan on self-finance scheme.
Present Workflow:
- The student applies for issuance of NOC at MOH, Islamabad.
- His/her application is sent to different security sensitive government
departments e.g. Intelligence Bureau etc. for clearance
- Once MOH, Islamabad gets clearance from all above agencies, itissues NOC.
Note: The average time required for issuance of letter-of-need is 3
months.
Proposed Workflow:
- The web-based provision for applying may be provided. Interested
students may be able to apply online.- Once the application received through Internet, the associated
database (placed on database server) may be populated with new
record and primary key (unique number) may be generated which
may be used for further correspondence between MOH, Islamabad
and applicant.
- Once the required documents are received at MOH, Islamabad, the
other information of database record may be updated through web-
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based interface (only available at MOH, Islamabad) and application
is scrutinized accordingly.
- Once it is scrutinized positively, the database record may be
updated and computerized NOC may be generated from computer.- In addition to that, the status of application may be automatically
uploaded on Internet. The status may be Approved, Not
Approved or in Process of clearance, etc.
Advantages of proposed BPR:
- Creation of Computerized Database of all applicants.
- Provision of eliminating the unnecessary filing work.
- n future, the data may be shared with sensitive *government
departments including Intelligence Bureau, Inter-service Intelligence
on need to know basis.
* These departments may require information to compile value-added
information regarding foreign students
o Studying at Pakistan
o Left Pakistan after studying
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Area: G2C (Government to Citizen)
Service IV: Issuance of Letter-of-Need to doctors who want to
work in USA (having proper contract of
employment from USA employer)Proposed
Customized
Application
Name
Issuance of Letter-of-Need
Volume of
Work:
Very low
MOH, Islamabad issues the letter-of-need to all doctors to go to USA
on J-1 visa. J-1 visa is issued to those doctors who want to go to USA.
These doctors are required to pass the USMLE (United States
Medical Licence Exam). Once they pass the exam, they get the offer
letter from one of the hospital of USA. These doctors are then
entitled to apply for J-1 visa. The USA embassy requires these
doctors to submit the letter-of-need, issued from MOH, Islamabad.Through this service, MOH, Islamabad keeps the detailed record
(including the specialization fields of all Pakistani doctors, working
abroad) of all doctors who go to USA on J-1 visa.
Present Workflow:
- The doctor submits the application on prescribed format along with
following documents at MOH, Islamabad.
(a) Affidavit(b) Copy of contract from USA hospital
(c) Copy of Passport
(d) Copy of NIC
(e) Copy of registration of PMDC
- After the proper scrutinizing, the Letter-of-Need is issued to doctor.
Note: The average time required for issuance of letter-of-need is 2-3
days.
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Proposed Workflow:
- The web-based provision for applying may be provided. Interested
doctors may be able to apply online.
- Once the application received through Internet, the associateddatabase (placed on database server) may be populated with new
record and primary key (unique number) may be generated which
may be used for further correspondence between MOH, Islamabad
and applicant (doctor).
- Once the required documents are received at MOH, Islamabad, the
other information of database record may be updated through web-
based interface (only available at MOH, Islamabad) and application
is scrutinized accordingly.
- Once it is scrutinized positively, the database record may be
updated and computerized letter-of-need may be generated from
computer.
- In addition to that, the status of application may be automatically
uploaded on Internet. The status may be Approved, Not
Approved or in Process.
Advantages of proposed BPR:
- Creation of Computerized Database of all applicants.
- Value added information including for which specialization, the
doctor is going to USA is stored on computer.
- Provision of eliminating the unnecessary filing work.
- In future, the data may be shared with other government agencies
including *Ministry of Interior, Ministry of Foreign Affairs, Ministry of
Labor, Manpower and Overseas Pakistanis and USA embassy on
need to know basis.
* These Ministries may require information to compile value-added
information regarding Pakistani doctors:
o Working overseas
o Returned after working specific time period
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Area: G2E (Government to Employees)
Service I: Process of medical bills for all retired federalgovernment servants throughout Pakistan
Proposed
Customized
Application
Name
Medical Bills Reimbursement System
Volume of
Work:
Very High
As per Pay and Pension Order (PPO), all the federal government
employees are entitled to get their medical bills reimbursed after
retirement from their respective services. After retirement, the
department issues a book and number to each retired employee.
Present Workflow:
- The retired employee submits the bill at his/her respective
department from which his/her book and number is issued at the
time of retirement for reimbursement along with following
requirements.
(a) Pre-formatted Performa I, signed by authorized signatory of
hospital.
(b) Pre-formatted Performa II, signed by retired employee.
(c)The prescription of authorized hospital
(d) Prescription of medicines.
(e) Vouchers/Cash Memos of licensed shop
(f) The verification (such as the prescribed medicine are not in
store of hospital) by concerned doctor of hospital.
- The department sends the bill at MOH, Islamabad where the
application is scrutinized. Some scrutinizing factors are:
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(a) Is the hospital (from where prescription is obtained) is
authorized hospital by government?
(b) Is the medical store (from which voucher/cash memo is
obtained) has required license for sale of drugs?(c) Are all the cash memo along with prescription is stamped by
concerned doctor?
(d) Make sure that the bill is not reimbursed earlier.
- After the scrutiny, the bill is approved or disapproved (as the case
may be) by Chief health.
- In case the, bill is approved, the sanction letter is sent to AGPR for
issuance of cheque (re-imbursement amount)
Proposed Workflow:
- The RDBMS may be developed to enter all the medical bill
details.
Advantages of proposed BPR:
- Creation of Computerized Database of all medical bills.
- Accelerate the process of scrutiny.
- Provision of eliminating the unnecessary filing work.
- Several queries (helpful for decision-makers) may be generated to
extract required information, for example:
(a) How many times specific employee has got his/her bills
reimbursed.
(b)The number of medical bills pending at specific date.
(c) Since how long the specific medical bill is pending?
- The data may be used to estimate/prepare the MOHs budget for
specific account head.
- The statistical data regarding high occupancy of specific disease
and use of specific medicine/drug may be extracted using the data
mining techniques. The data may be useful for drug research wing
of MOH, Islamabad.
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Area: G2E (Government to Employees)
Service II: Process of medical bills of amounting more than
Rs. 10,000 for all federal government servants
throughout Pakistan
Proposed
Customized
Application
Name
Medical Bills Reimbursement System
Volume of
Work:
Very High
As per government rules, the medical bill of federal government
employee of over Rs. 10,000 will be scrutinized at MOH, Islamabad.
Present Workflow:
- The employee submits the bill at his/her respective department
where he/she is presently working along with followingrequirements.
(a) Pre-formatted Performa I, signed by authorized signatory of
hospital.
(b) Pre-formatted Performa II signed by employee and his/her
department head.
(c)The prescription of authorized hospital
(d) Prescription of medicines.(e) Vouchers/Cash Memos of licensed shop
(f) The verification (such as the prescribed medicine are not in
store of hospital) by concerned doctor of hospital.
- The department sends the bill at MOH, Islamabad where the
application is scrutinized. Some scrutinizing factors are:
(a) Is the hospital (from where prescription is obtained) is
authorized hospital by government?
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(b) Is the medical store (from which voucher/cash memo is
obtained) has required license for sale of drugs?
(c) Are all the cash memo along with prescription is stamped by
concerned doctor?(d) Make sure that the bill is not reimbursed earlier.
- After the scrutiny, the bill is approved or disapproved (as the case
may be) by Chief health.
- In case the, bill is approved, the approval letter is sent to respective
department, which issues sanction to AGPR for issuance of cheque
(re-imbursement amount)
Proposed Workflow:
- The RDBMS may be developed to enter all the medical bill details.
Advantages of proposed BPR:
- Creation of Computerized Database of all medical claims.
- Accelerate the process of scrutiny.
- Provision of eliminating the unnecessary filing work.
- Several queries may be generated to extract required information,
for example:
(a) How many times specific employee has got his/her bills
reimbursed.
(b)The number of medical bills pending at specific date.
(c) Since how long the specific medical bill is pending?
- The statistical data regarding high occupancy of specific disease
and use of specific medicine/drug may be extracted using the data
mining techniques. The data may be useful for drug research wing
of MOH, Islamabad.
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Area: G2E (Government to Employees)
Service III: Process of Requests for medical treatment
abroad at own expenses
Proposed
Customized
Application
Name
Medical Treatment Abroad System
Volume of
Work:
Very Low
Present Workflow:
If any government servant wants to go abroad for medical
treatment, he/she will apply through filling in the prescribed form
(Affidavit) available at MOH, Islamabad. The submitted application is
then approved/disapproved by Chief Health. If the application is
approved, then NOC is issued by MOH, Islamabad. The applicant
may use this NOC for obtaining the visa.
Proposed Workflow:
All the necessary information along with downloadable application
form will be placed on Internet.
- Filled in Applications can be sent through Email.
- The details of applicant will be entered along with scanned copy of
application- Each application will be allotted a unique Application ID Number,
through which further communication with MOH, Islamabad will be
carried out.
- Applicant will be empowered to see applications status on
internet. This status may be Approved, Disapproved, In
process or any other as the case may be.
Advantages of proposed BPR:
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- Creation of Computerized Database of all applicants.
- Provision of eliminating the unnecessary filing work.
- Several queries may be generated to extract required information,
for example:(a)The number of cases (along with details) approved,
disapproved in a given time period.
(b)The number of times, a candidate has applied for out-of-
country treatment.
(c)The number of cases (along with details)
approved/disapproved by a specific competent authority.
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Area: G2E (Government to Employees)
Service IV: Processing the cases of leave including ex-
Pakistan leaveProposed
Customized
Application
Name
Human Resources Management System
Volume of
Work:
Very High
The Administration wing of MOH, Islamabad processes the
applications of employees of MOH, Islamabad. The nature of
applications may be Sick, Casual, Earn or Ex-Pakistan).
The Leave Management Module of the application Human
Resource Management, may be customized for this purposes. The
application Human Resource Management is part of the E-office
suite (the details of which are mentioned in later on pages of this
document.
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Area: G2E (Government to Employees)
Service V: Processing the cases of loans/advances of
employees of MOH, Islamabad.Proposed
Customized
Application
Name
Loans/Advances Management System
Volume of
Work:
High
All the confirmed employees of MOH, Islamabad, are entitled to avail
the following loans/advances.
d. House Building
e. Motor Cycle/Car
f. G.P. Fund Advance
All these loans are interest free. The applications for above loans are
processed by Admin wing. Once it gets through Admin Wing (after a
proper scrutiny), the application reaches at AGPR for grant of
required loan. The AGPR send Fund Availability Certificate to DDO of
MOH, Islamabad. The DDO send this certificate to S.O. Admin who
prepares sanction. The sanction along with bill is sent to AGPR for
disbursement of amount.
The computerized database may be developed to keep record of all
loans/advances. The data may be useful for reconciling the figures
with AGPR. Several queries may be generated from system for
internal efficiency improvement.
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Area: G2E (Government to Employees)
Service VI: Issuance of NOC to on-government-job Nurses to
go abroad for training/employmentProposed
Customized
Application
Name
Issuance of NOC System {Nurses}
Volume of
Work:
High
The Nursing Advisor department of MOH, Islamabad issues NOC to
on-job nurses, who want to go abroad for employment or training.
As this is the only authorized department who provide this service to
all nurses working in any part of country, it is thus, the applicant
may usually find difficult to send their applications and pursue them
accordingly. Moreover, as the department has to keep record of all
NOC issued, it is thus, the huge filing work is being maintained at
this department.
- Through proposed system, the web-based provision for applying
may be provided. Interested applicants may be able to apply online.
- Once the application received through Internet, the associated
database (placed on database server) may be populated with new
record and primary key (unique number) may be generated which
may be used for further correspondence between MOH, Islamabadand applicant (nurse).
- Once the required documents are received at MOH, Islamabad, the
other information of database record may be updated through web-
based interface (only available at MOH, Islamabad) and application
is scrutinized accordingly.
- Once it is scrutinized positively, the database record may be
updated and computerized NOC may be generated from computer.
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- In addition to that, the status of application may be automatically
uploaded on Internet. The status may be Approved, Not
Approved or in Process.
Advantages of proposed BPR:
- Creation of Computerized Database of all applicants.
- Provision of eliminating the unnecessary filing work.
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Area: G2B (Government to Business)
Service I: Grant and renewal of drug manufacturing license
ProposedCustomized
Application
Name
Drug Manufacturing License Management System
Volume of
Work:
Very High
Present Workflow:
- Receipt of proposal for drug manufacturing license.
- Site verification through inspection for completion of the condition
ofschedule B of the drugs (Licensing, Registering) Rules, 1976
- Approval of Building Layout Plan after examination by a committee
of expert setup by the central licensing board comprising DC, CQC,
DDC (Registration) and DDC (L&A) The following documents are
submitted by applicant:
- Confirmation of available facilities with the manufacturer through
panel of inspectors/panel of experts.
- Grant of License.
Note:
(i) Average time required for above process (grant of license) is 3-4
months.
(ii) There is no computer record available of all licensees
Proposed Workflow:
- Web based application may be develop