Agenda
• Define Leader
• Define Mentor
• Define Coach
• Coaching skills in the workplace
• Coaching impact and statistics
• Coaching Core Competencies
• Coaching ROI
• Staircase to Success Coaching Model
• Roles that benefit
Welcome!
Coaching or Mentoring
©Cathy Liska
Guide from the Side™
Notes:
Action Steps: When:
What is a Leader?
Dictionary.com
Leader: a guiding or directing head, as of an army, movement, or political group.
What is the difference between guiding and directing?
What is a Mentor?
Dictionary.com
Mentor:
1. a wise and trusted counselor or teacher
2. an influential senior sponsor or supporter
How are coaching and mentoring different?
What is a Coach?
An Executive, Career, Business, or Life Coachserves as a strategic partner;the coach empowers the client
to clarify goals, create action plans, move past obstacles, and
achieve what the client chooses.
Notes:
Action Steps: When:
Is coaching important in the workplace?
84% of Workers Want to Quit Jobs, Find New Gigs in 2011
“This finding is more about employee dissatisfaction and discontent than projected turnover,” said Douglas
Matthews, president of career‐management agency Right Management, which conducted the poll.
A Gallup poll of more than 1 million employed U.S. workers concluded that the No. 1 reason people quit their jobs is a bad boss or immediate supervisor.
How do coaching skills affect the workplace?
• Communication
(Listening, Assertive Language, Questioning)
• People Skills
(Recognize personalities and flex)
• Goal‐setting
(Effective process that creates change and motivates follow‐through)
Notes:
Action Steps: When:
Coaching: The Industry
Coaching is now the organizational development “tool of choice” for leaders and emerging leaders.
– Denison University
Coaching: The Industry
86% of companies use coaching to sharpen the skills of individuals targeted as future leaders.
– Right Management
Coaching: The Industry
Coaching is the second‐fastest growing profession in the world, rivaled only by information technology.
– Ray Williams
Notes:
Action Steps: When:
Coaching: The Industry
Corporate perspective: Top 3 reasons coaches hired: – develop high potentials or facilitate transition (48%) – act as a sounding board (26%) – address derailing behavior (12%)
– Harvard Business Review
76% of the time personal issues are addressed 0%
10%
20%
30%
40%
50%
Coaching: The Industry
Individual perspective ‐
Most important reasons for hiring a coach:
• career
• business management
• self‐esteem
• work/life balance
‐ International Coach Federation
What are the Core Competencies?
International Coach Federation:
1. Ethical Guidelines
2. Coaching Agreement
3. Trust and Intimacy
4. Coaching Presence
5. Active Listening
6. Powerful Questioning
7. Direct Communication
8. Creating Awareness
9. Designing Actions
10. Planning and Goal Setting
11. Accountability
Notes:
Action Steps: When:
Coaching: The Industry
• Triad Performance Technologies, Inc. studied the financial benefits of coaching with a group of sales managers in the telecom industry citing an ROI of 10:1, or 1,000%.
Coaching: The Industry
• Manchester, Inc. found an ROI of 5.7:1, or 570% when studying 100 executives who received coaching in their organization.
Coaching: The Industry
• Public Personnel Management participants increased productivity by 22.4% through traditional training alone. When they received training followed by coaching, they experienced a productivity gain of 88%.
Notes:
Action Steps: When:
The CCC Staircase to Success Coaching Model
Imagine the coaching process as a staircase leading to a doorway called ‘success.’ The client defines success; the coach upholds the foundation of the staircase. The coach walks with the client up the staircase.• The CCC Stairway to Success requires a foundation
– Training– Competency– Ethics
• Success is a process– Agreement– Understanding– Rapport– Communication– Exploration – Strategy
SUCCESS
Strategy
Communication
Rapport
Understanding
Agreement
Competency
Training
EthicsExploration
What roles call for coaching skills?
• Leaders• Managers• Supervisors• Business Owners
• Project Managers • Human Resource Professionals• Trainers and Teachers• Consultants and Counselors
Thank you!
Questions & Answers
Cathy Liska
www.CenterforCoachingCertification.com
www.CenterforCoachingSolutions.com