Fixed, Data & Hosted Services Dealer Commercial Pack
September 2019
ContentsUpdates & Changes …………………………………………………………………………. 3
Fixed Lines & Data …………………………………………………………………………… 4
8 x 8 Cloud Telephony ……………………………………………………………………… 5 - 8
8 x 8 Hardware & Delivery ………………………………………………………………. 9 - 12
Horizon Hosted Telephony …………………………………………………………….. 13 - 16
Horizon Hardware & Delivery ………………………………………………………… 17 - 18
Horizon Terms …………………………………………………………………………………… 19
Akixi ……………………………………………………………………………………………………… 20
Installation & Training ………………………………………………………………………. 21
……………………………………………………………………………………………………………………………………………..
Headsets4businessThe latest product 'Sennheiser SC660 ANC USB Headset’ -
designed for the user that needs the very best in active noise cancellation technology. CLICK HERE
Horizon Collaborate Introducing Collaborate by Horizon - navigate to PAGE 14 for more info.
Additional HardwareWe have updated our list of 8x8 hardware and pricing including Cisco, Polycom and Panasonic models. Navigate to PAGE 9 for
more info.
Updates & Changes
Please check this page each month to see any recent updates & changes made to pricing, tariffs, rules etc. if you have any questions or queries please contact your CBM or our Service Team for further info.
www.zest4.com . [email protected] . 0161 956 3355 Page 03
Fixed Lines & Data
Fixed Line - InstallationType
New PSTN Line Installation
Charge RRP
£99.00
Rev. Share on RRP
10%
Term (Months)
One Off
Zest4 Lines & CallsType
PSTN Line Rental
Monthly Fixed Charge RRP
£12.99
ISDN 2 Line Rental (2 Channels)
ISDN 30 Line Rental (Per Channel)
ISDN 30 SNDDI (Single DDI)
£27.00
£13.50
£0.30
Rev. Share on RRP
10%
Term (Months)
24
Full rate card available via http://www.zest4partners.com/site/marketing/billing
Data Only SolutionsType
ADSL Extra
Monthly Fixed Charge RRP
£20
Rev. Share on RRP
20%
Further Information
Unlimited. New install £40. Migration FOC
FTTC Unlimited Promo
Term (Months)
24£40 Unlimited. Includes care level 3
Connection or set up charges may apply. TG588 router available upon request - £40 including delivery.
www.zest4.com . [email protected] . 0161 956 3355 Page 04
Zest4 Fibre Optic EthernetZest4 Fibre Optic Ethernet solutions; Ethernet in the First Mile and Leased Lines available on request. A bespoke quotation will be provided to each customer which is based on connectivity options and distance from the network.
SIPType
SIP Connection Fee
Charge RRP
£70.00 per site
Rev. Share on RRP
10%
Term (Months)
One Off
SIP Tariff
SIP Basic
Line Rental RRP
£6.00
Rev. Share on RRP
10%
Further Information
5 concurrent calls over one connection
SIP Premium
Term (Months)
36£6.50 10 concurrent calls over one connection
SIP Extra £7.00 15 concurrent calls over one connection
Terms & Conditions Cease fees may apply dependant on the connectivity product supplied.
www.zest4.com . [email protected] . 0161 956 3355 Page 05
Cloud Telephony
X1 X2 X3 X4 X6 X7 X8
Auto Attendant • • • • • • •Phone Number & Extension • • • • • • •
HD Voice, Secure Voice • • • • • • •Mobile & Desktop Apps • • • • • • •
Team Messaging; Presence; VM • • • • • • •Call Recording • • • • • • •
Unlimited Internet Fax • • • • • •Single Sign On • • • • • • •
Audio/Video Conferencing with Meetings 100 Participants
100 Participants
100 Participants
100 Participants
100 Participants
100 Participants
Salesforce, Zendesk & Netsuite Int. • • • • • •Operator Switchboard • • • • •
Premium Analytics & Call Quality Reporting • • • •
Interactive Voice Response (IVR) • • •Skills-Based Inbound Voice • • •
Graphical Call Flows; Post Call Survey • • •Native CRM, Knowledge-base • • •
Queued & Web Callback • • •Inbound Chat, Email, Social Channels • •
Co-browse • •Quality Management & Speech Analytics Optional Optional •
Set Up Fee £15 per user £15 per user £15 per user £15 per user £15 per user £15 per user £15 per user
UC & CC Calling Zone Unlimited UK
Unlimited Calling within 14 countries
Unlimited Calling within 32 countries
Unlimited Calling within 47 countries
Unlimited Calling within 47 countries
Unlimited Calling within 47 countries
Unlimited Calling within 47 countries
X Series One Cloud Solution for Voice, Meetings, Collaboration, Call Centre & More
Note: X4 and below is named licensing; above X4 is concurrent licensing.
Standard Analytics • • •
Monthly Rental £11.00 £20.00 £25.00 £37.00 £90.00 £105.00 £135.00
Minimum Term 24 Months
Revenue Share 20% 25% 25% 25% 25% 25% 25%
Lobby
•
•
£15 per user
Internal Calls Only
£4.00
10%
www.zest4.com . [email protected] . 0161 956 3355 Page 06
Cloud Telephony
Lobby X1 X2 X3 X4 / X6 X7 / X8
Voice & Telephony
Unlimited Global Calling For Phone & Contact Centre
Tier 1 Phone Number & Extension
HD Quality Voice
Secure Voice Calls (TLS & SRTP)
Voicemail
UC Call Recording
Web Browser Click-To-Dial
Power Keys (Busy Lamp Field - BLF)
Mobile Apps
Desktop App
Operator Switchboard
Barge, Monitor, Whisper
Hot Desking
Caller ID
Number Porting - Self Service or Managed
Call Waiting
Call Transfers
Extension to Extension Calling
Call Park
Phone Paging (Polycom Devices Only)
Music On Hold
UC Media Storage For Meeting Recording & Call Rec.
UK 14 Countries 32 Countries 47 Countries
• • • • •• • • • •• • • • •
• • • •• • • •• • • •• • • •• • • •• • • •
• ••
• • • • •• • • • •• • • • •• • • • •• • • • •• • • • •• • • • •• • • • •• • • • •
0GB 1GB 5GB 10GB
X Series Detailed Feature Matrix
www.zest4.com . [email protected] . 0161 956 3355 Page 07
UK Global Calling Zone
Cloud Telephony
Lobby X1 X2 X3 X4 X6 X7 X8
Cloud Phone & Contact Centre Calling Zone
Unlimited UKUnlimited
Calling within 14 countries
Unlimited Calling within 32 countries
Unlimited Calling within 47 countries
Unlimited Calling within 47 countries
Unlimited Calling within 47 countries
Unlimited Calling within 47 countries
Countries No Calling Outside UK UK
United States Canada
Australia France*
Germany* Italy*
Ireland* Netherlands*
New Zealand* Puerto Rico
Spain* Sweden*
Switzerland*
Australia Belgium Brazil*
Canada China
Denmark France
Germany Guam
Hong Kong Hungary Ireland*
Israel Italy*
Luxembourg* Malta
Mexico Netherlands* New Zealand*
Norway Poland*
Portugal* Puerto Rico
Romania Slovakia
South Korea Spain*
Sweden* Switzerland*
Taiwan* UK
United States
Australia Argentina*
Belgium Brazil*
Canada China Chile
Cyprus* Denmark
Dominican Rep Finland France
Germany Greece Guam
Hong Kong Hungary
India Indonesia Ireland* Israel Italy*
Luxembourg* Japan*
Malaysia Malta
Mexico Netherlands* New Zealand*
Norway Peru
Poland* Portugal*
Puerto Rico Romania
Singapore Slovakia
South Africa South Korea
Spain* Sweden*
Switzerland* Taiwan* Thailand Turkey*
UK United States
Australia Argentina*
Belgium Brazil*
Canada China Chile
Cyprus* Denmark
Dominican Rep Finland France
Germany Greece Guam
Hong Kong Hungary
India Indonesia Ireland* Israel Italy*
Luxembourg* Japan*
Malaysia Malta
Mexico Netherlands*
New Zealand* Norway
Peru Poland*
Portugal* Puerto Rico
Romania Singapore Slovakia
South Africa South Korea
Spain* Sweden*
Switzerland* Taiwan* Thailand Turkey*
UK United States
Australia Argentina*
Belgium Brazil*
Canada China Chile
Cyprus* Denmark
Dominican Rep Finland France
Germany Greece Guam
Hong Kong Hungary
India Indonesia Ireland*
Israel Italy*
Luxembourg* Japan*
Malaysia Malta
Mexico Netherlands* New Zealand*
Norway Peru
Poland* Portugal*
Puerto Rico Romania Singapore Slovakia
South Africa South Korea
Spain* Sweden*
Switzerland* Taiwan* Thailand Turkey*
UK United States
Australia Argentina*
Belgium Brazil* Canada China Chile
Cyprus* Denmark
Dominican Rep Finland France
Germany Greece Guam
Hong Kong Hungary
India Indonesia Ireland*
Israel Italy*
Luxembourg* Japan*
Malaysia Malta
Mexico Netherlands* New Zealand*
Norway Peru
Poland* Portugal*
Puerto Rico Romania
Singapore Slovakia
South Africa South Korea
Spain* Sweden*
Switzerland* Taiwan* Thailand Turkey*
UK United States
* Excludes Mobile, Special & Premium Numbers
www.zest4.com . [email protected] . 0161 956 3355 Page 08
Cloud Telephony
Zest4 8x8 Additional ItemsDealer Set Up
FeesSet Up Rev
Share Dealer RentalDealer Rev
Share Notes
International Virtual Number
£10.00 10% £9.00 10%
International Toll Free Virtual Number
£10.00 10% £9.00 10%
International Virtual Fax Number
£10.00 10% £9.00 10%
Address requirements for Croatia, Denmark, France, Georgia, Germany, Hungary, Ireland, Netherlands, Norway, Singapore.
Additional Info: Singapore & Germany need utility bill & local address proof.
Address requirements for Croatia, Denmark, France, Georgia, Germany, Hungary, Ireland, Netherlands, Norway, Singapore.
Additional Info: Singapore utility bill & Germany local address proof.
www.zest4.com . [email protected] . 0161 956 3355 Page 09
Hardware & Delivery
Hardware Available
Polycom IP 5000 Speakerphone
Buy Rate
£355.00
Polycom IP5000 Power Injector £64.78
Polycom Power Supply for VVX 300, 301, 310, 311, 400, 401, 410, 411 £15.00
Polycom PSU EU for VVX300, 310, 400, 410 - 48V £15.00
Polycom VVX 101 - PoE £64.32
Polycom VVX 201 - PoE £66.81
Polycom VVX 250 - PoE £116.16
Polycom VVX 301 £81.94
Polycom VVX 311 £97.62
Polycom VVX 350 - PoE £151.28
Polycom VVX 401 £103.77
Polycom VVX 411 £106.33
Polycom VVX 450 - PoE £175.22
Polycom VVX 501 £145.90
Polycom VVX 601 £179.96
Polycom VVX Webcam £83.91
VVX 28 Line Color Sidecar adds 28 Line Keys £144.16
VVX 40 Line Paper Label Sidecar adds 40 Line Keys £72.61
Polycom RealPresence Trio 8800 IP Conference phone (No Power Kit) £1,400.00
Shipping charges per item - £5.00
Polycom VVX 150 - PoE £72.67
Polycom VVX 500 £165.20
Polycom VVX 600 £207.60
www.zest4.com . [email protected] . 0161 956 3355 Page 10
Hardware & Delivery
Hardware Available
Cisco 7811 - PoE
Buy Rate
£62.02
Cisco 7821 - PoE £80.89
Cisco 8841 - PoE £147.70
Cisco 8861 - PoE £290.50
Cisco IP Phone 8800 Key Expansion Module £194.62
Cisco Power Supply for SPA525G2, SPA504G, SPA502G, SPA112, SPA122 £10.00
Cisco SPA 122 ATA £45.33
Cisco SPA 504G £83.91
Hardware Available
Panasonic DECT + DECT Base, UK
Buy Rate
£87.40
Panasonic DECT Compact H/S UK £180.86
Panasonic DECT Desk Phone UK £90.54
Panasonic DECT Extra H/S UK £64.62
Panasonic DECT Repeater UK £93.54
Panasonic DECT Rugged H/S UK £306.52
Shipping charges per item - £5.00
www.zest4.com . [email protected] . 0161 956 3355 Page 11
Hardware & Delivery
Amortise The Cost Of Your 8x8 Hardware Over Term
If your customer is looking for a true OPEX model then you can take up this option without the need for a lease.
Consult with your CBM when stacking deals to request the amortisation model.
*Amortisation available on hardware supplied by 8x8. This option is not currently available on headsets supplied by Headsets4business.
Hardware costs can be amortised over a minimum term of 24 months and a maximum of 60 months. Subject to credit vetting and approval.
This facility is available for 10 seats or more.
The total cost of hardware will be divided over the contact term and charged on a monthly basis alongside your 8x8 monthly rentals and charges.
Hardware & Delivery
www.zest4.com . [email protected] . 0161 956 3355 Page 12
Zest4 are working in partnership with Headsets4business to ensure our partners get expert advice and guidance to select the correct headsets for end customer requirements. Through Headsets4business Zest4 Partners can access discounted wholesale pricing.
To access your Zest4 partner pricing simply call 0161 830 6818 and quote that you are a Zest4 partner. The team at Headsets4business will supply you at discounted pricing and provide the specialist advice you need to fulfil your customers’ requirements.
Introducing the latest product…
Sennheiser SC660 ANC USB Headset
This in-demand headset is designed for the user that needs the very best in active noise cancellation technology.
• Outstanding sound for clear calls
• High quality design crafted for perfection • Constructed for maximum strength at stress points • Convenient and seamless call handling
• In-line call control for easy call management • Leatherette ear pads for all day comfort
Zest4 special partner price:
£145 ex VAT
www.zest4.com . [email protected] . 0161 956 3355 Page 13
Horizon Hosted Telephony
Horizon Port Charges
Port Type
Single Line Port Order
Charge RRP
£12.00
Rev. Share on RRP
0%
Term (Months)
One OffMulti Line Port Order (Aux) £22.00
Multi Line Port Order with DDI block up to 10 £56.00
Multi Line Port Order with DDI block up to 11+ £110.00
Horizon PackageRev. Share
on RRPSubscription
Per Month RRP Subscription Charge RatesTerm (Months)
Horizon Basic Licence* £9.95
Horizon Premium Licence* £14.95
Non Assured Bolt On (Per Licence) £2.00
36
Horizon Licenses
15%
30%
10%
Basic Subscription - calls chargeable
Premium Subscription, calls to 01, 02, 03, 07 included
* Calls to mobile FREE within fair usage policy of 500 mins per licence per month. Mobile minutes not shared. Hardware Incentive is available on 36 month Horizon Licence purchases, see T&C’s.
Full rate card available via http://www.zest4partners.com/site/marketing/billing
Mobile Bolt OnRev. Share
on RRPSubscription
Per Month RRPAvailable in Conjunction with
Horizon Licence(s)Term (Months)
Horizon Mobile Bolt On 1,000 £10.00
Horizon Mobile Bolt On 3,000 £30.00
Horizon Mobile Bolt On 5,000 £50.0036
Mobile Bolt Ons
10%
1,000 shared minutes to mobiles
3,000 shared minutes to mobiles
5,000 shared minutes to mobiles
Available in conjunction with Horizon licence(s). Bolt on bundles are added to the main horizon number and can be shared amongst other horizon numbers on the customer's account.
Horizon Mobile Bolt On 10,000 £100.00 10,000 shared minutes to mobiles
www.zest4.com . [email protected] . 0161 956 3355 Page 14
Horizon Collaborate
Bolt On
Horizon Collaborate
RRP
£10.00
Term
30 days (minimum)
Horizon Collaborate offers services such as instant messaging, presence, voice, video, desktop / application sharing and document sharing. Driven through a set of end user applications for Windows, MAC, Android and iOS, it enables users to access business communications and collaboration services from their favourite devices - wherever they are.
Fully integrated with the award-winning Horizon hosted PBX service, Horizon Collaborate supports all the features and functionality of the telephony service for a true unified communications experience.
Revenue Share
20%
www.zest4.com . [email protected] . 0161 956 3355 Page 15
Horizon Hosted Telephony
Horizon Bolt Ons
Horizon Bolt OnRev. Share
on RRPSubscription
Per Month RRP Further InformationTerm (Months)
Horizon Call Centre Agent £5.00
Horizon Call Centre Supervisor Client £25.00
Horizon Call Queue User £2.00
Horizon Receptionist Console £25.00
Horizon Integrator £1.50
Horizon Integrator - CRM £4.00
Horizon Desktop Softphone - PC £2.25
Horizon Smartphone App £2.25
10% 1Per User / Per Month
Per User / Per Month - Android Only
Horizon Call Recording
Horizon Bolt OnSubscription
Per Month RRP Term (Months)Rev. Share on RRP
Call Recording 900MB £12.50
Call Recording 1,800MB £25.00
Call Recording 3,600MB £43.50
Call Recording 9,000MB £62.50
Call Recording 18,000MB £100.00
Call Recording 45,000MB £150.00
Call Recording 90,000MB £225.00
Call Recording 180,000MB £375.00
Call Recording 360,000MB £625.00
10% 1
900MB is approx. 4500 mins of storage. Call recordings will be charged at the peak level of data storage within the month.
Data for Horizon Voice SolutionsZest4 Voice Only Connectivity
Type
Assured 5
Monthly Rental RRP
£40
Rev. Share on RRP
20%
Further Information
5 concurrent calls over one connection
Assured 10
Term (Months)
36£4510 concurrent calls over one
connection
Assured 15 £4715 concurrent calls over one
connection
Includes Cisco 800 Router for duration of the contract. Equipment must be returned upon termination. Connectivity qualifies for the hardware incentive on 36 month arrangements. See page 9 for details. Connection or set up charges may apply. Cease fees of £35 applicable.
Zest4 Converged - For Horizon Voice & Data Connectivity
Type
ADSL2+ Converged Broadband
Monthly Rental RRP
£40
Rev. Share on RRP
20%
Further Information
Unlimited. Assured. Concurrent Calls.
FTTC Converged Unlimited
Term (Months)
36£60 Includes Care Level 3
Includes Cisco 800 Router for duration of the contract. Equipment must be returned upon termination. Connectivity qualifies for the hardware incentive on 36 month arrangements. See page 9 for details. Connection or set up charges may apply. Cease fees of £35 applicable.
Horizon Hosted Telephony
www.zest4.com . [email protected] . 0161 956 3355 Page 16
www.zest4.com . [email protected] . 0161 956 3355 Page 17
Hardware & Delivery
Horizon Hardware
Hardware Available
Cisco SPA 504
Buy Rate
£103.50
Cisco SPA 504 Hardware Incentive £0.00
Cisco SPA 122 £61.00
Cisco SPA 122 Hardware Incentive £0.00
Cisco PA100 Power Supply £11.50
Cisco SPADS500 £100.00
Polycom Soundstation IP5000 £355.00
Polycom Soundstation IP5000 Power £99.00
Polycom VVX 411 £128.00
Polycom VVX 411 Hardware Incentive £0.00
Polycom VVX Colour Expansion Module £181.50
Polycom VVX Power Supply £16.00
Yealink W52P Dect Handset and Base Station £95.00
Yealink W52P Dect Handset and Base Station Incentive £0.00
Yealink W52P Dect Handset Only £70.00
Cisco 8 port POE £302.43
Cisco 24 port POE £556.57
Cisco 48 port POE £1059.69
Netgear POE 8/4 port POE £115.00
Netgear POE 16/8 port POE £210.00
Netgear POE 24/24 port POE £265.00
www.zest4.com . [email protected] . 0161 956 3355 Page 18
Hardware & Delivery
Horizon Delivery
Number of Phones
Delivery 1 to 10 phones
Charge RRP
£15.00
Term (Months)
One Off
Further Information
Horizon - Delivery Band 1
Delivery 11 to 30 phones £30.00
Delivery 31 to 50 phones £35.00
Delivery 51 to 79 phones £55.00 Horizon - Delivery Band 4
Delivery 80 to 100 phones £75.00 Horizon - Delivery Band 5
Delivery 101 to 150 phones £100.00 Horizon - Delivery Band 6
Delivery 151 to 200 phones £125.00 Horizon - Delivery Band 7
Delivery 201 to 250 phones £145.00 Horizon - Delivery Band 8
Horizon - Delivery Band 2
Horizon - Delivery Band 3
www.zest4.com . [email protected] . 0161 956 3355 Page 19
Horizon Terms
Gamma Horizon Hardware Incentive Conditions Under the Horizon Hardware Incentive Zest4 will provide Horizon handsets free of charge or discounted by £60 each when channel partners fulfil the conditions set out below.
In summary, to qualify for the Horizon Hardware Incentive:
Handsets must be connected to the Horizon service using certain types of data access circuits provided by Gamma;
Handsets must be ordered within 12 months of the relevant account being activated and be committed for a minimum fixed term;
The total number of handsets ordered must not exceed the number of active subscriptions.
Gamma Access Requirements The primary access method for the Horizon service into the site where the handsets are to be located must be one of the following Gamma access services:
· Assured Broadband· Converged Broadband (including Converged FTTC)· Converged Ethernet· Converged Private Networks Contract Term Requirements
The Horizon subscriptions to which the handsets are associated must be purchased with a 3 year or 5 year minimumcommitment.
Qualifying Handsets Once the primary access method has been selected, the following handsets can be chosen at no additional charge:
· Polycom VVX 411· Yealink W52P DECT phone· Cisco SPA 504
The following handsets can be chosen with a £60 discount on each unit:
· Any Polycom conferencing unit· Cisco SPA 525
If a handset or other hardware is chosen which is not included in either of the above lists, then the full price must be paid. Qualifying handsets can only be ordered within the first 12 months of the relevant account being activated.
Availability The Horizon Hardware Incentive is only available to end customers who are new to Gamma’s Horizon service, notwithstandingwhere such end customer has previously purchased the Horizon service either directly from the channel partner or from any other provider. The gaining channel partner shall use reasonable endeavours to ensure it is operating in accordance to this clause. Zest4 reserves the right to withdraw the Horizon Hardware Incentive and to retrospectively invoice the channel partner for any benefits extended in respect of any Horizon company where in Gamma’s reasonable opinion the underlying end customer is not new to the Horizon service.
Cancellation Zest4 may invoice an £80 cancellation fee where a subscription is cancelled prior to its minimum commitment.
www.zest4.com . [email protected] . 0161 956 3355 Page 20
Akixi
Set Up Type
Akixi Lite - One-off set up fee
Charge RRP
£110.00
Term (Months)
One-offAkixi 1000 - One-off set up fee £182.50
Akixi 2000 - One-off set up fee £472.50
Set Up
Rental Type
Akixi Lite - Supervisor monthly rental
Charge RRP
£5.00
Term (Months)
1
Akixi Lite - Extensions monthly rental £0.70
Akixi 1000 - Supervisor month rental £6.75
Rental
Akixi 1000 - Extensions monthly rental £2.10
Akixi 2000 - Supervisor monthly rental £25.75
Akixi 2000 - Extensions monthly rental £2.10
Akixi Training
Training
Buy Rate
£355
Akixi Training
www.zest4.com . [email protected] . 0161 956 3355 Page 21
Installation & Training
Survey
1-10 Extensions
Charge RRP
£175.00
Term (Months)
One-off
11-30 Extensions £300.00
31-48 Extensions £360.00
49-96 Extensions £480.00
97-192 Extensions £600.00
Install**
1-30 Extensions (1 day max)
Charge RRP
£480.00
Term (Months)
One-off31-48 Extensions (2 days max) £840.00
49-96 Extensions (3 days max) £1260.00
97-192 Extensions (4 days max) £1680.00
Install & Training Bundle
03 Seats or Less
Charge RRP
£300.00
Term (Months)
One-off05 Seats or Less Bundle £350.00
10 Seats or Less Bundle £400.00
Training
2 Sessions (Max 10 Delegates Per Session)
Charge RRP
£355.00
Term (Months)
One Off
Type of Training
Training (On-Site)4 Sessions (Max 10 Delegates Per Session) £480.00
2 Sessions (Max 10 Delegates Per Session) £300.00
4 Sessions (Max 10 Delegates Per Session) £390.00Training (Webinar)
1 Session (Max 3 Delegates Per session) £355.00 Admin Training (On-Site)
1 Session (Max 3 Delegates Per session) £300.00 Admin Training (Webinar)
** Further charges may apply if an additional engineering visit is required to complete pre-configuration work.
Please note that all charges do not include the installation of CAT 5 cabling.
www.zest4.com | [email protected] | 0161 956 3355