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Five-Day DeliveryTransition Management
Status
Five-Day DeliveryTransition Management
Status
Sam PulcranoMailers Technical Advisory Committee -- November 18, 2010
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MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEPGAO Report (Jan.)
PRC – Initial Briefs Due (10/15) / Final Briefs Due (10/21)
ImplementationPost-PRC Planning
Pro
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/GA
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FDD Timeline
IT Systems R4 (4 Work Streams)
Interrogatories
~six months
PRC Filing
Deadline to File Interrogatories (8/18)
Ready to Launch
Congressional Approval (TBD)
Formal Union notifications30/60 days prior
FDD validation
Manual/HB Updates Draft Updates Due to LR
LR Review
Current Date Line
Five DayPre-PRC
• Customer communications• IT live testing• Equipment modifications & possible redeployment• Employee communications & training• Updates to sales collateral
• Complement adjustments• Route adjustments
PRC Field Hearings
Five Day LaunchTBDCorp. Pub. Edits
LR Review Complete
FDD Service Calculator Calculator Complete
IT Systems R3 (1 Work Stream)
IT Systems R2 (4 Work Streams)
IT Systems R1 (18 Work Streams)
Updates Finalized
R1 Complete
R2 Complete
R3 Complete
R4 Complete
Implementation Plans
Operations Capacity Modeling
Communication/Ad Plans
Response to GAO (11/8)
IT Systems R5 (4 Work Streams) R5 Complete
PRC – Hearings for Cross-Examination of Intervener Witnesses (9/13-9/16)
IT P
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PRC – Advisory Opinion
PRC – Filing of USPS Rebuttal Testimony (9/23)PRC – Hearings for Cross-Examination of USPS Rebuttal Testimony (10/4)
Pre-Approval Planning
Area-Level Planning Area Guidebook Complete
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Implementation Planning Timeline
8/9 8/16 8/23 8/30 9/6 9/13 9/20 9/27 10/4 10/11 10/18 10/25 11/1 11/8
Consolidation FinalizationGap Assessment and Re-baselining
INPUTS:•Existing FDD workgroup materials•Global Postal Industry Operating Model
FDD TMO Kick Off (complete 8/10)
Implementation Plan Ready for Submission to
GAO & Sr. Mgmt10/15/2010
INPUTS:• Draft gap assessment• Re-baselined implementation plans for each workstream• Baseline USPS processes by workstream
Review existing plans and identify gaps Integrate the plans together Resolve issues, fill remaining gaps, and obtain sign-off for final plan
Mid-Point Review (Bolger 9/16)
INPUTS:•Draft Integrated Implementation Plan•Integrated USPS Operating Model / Impact Assessment
KEY ACTIVITIES:•Initial support sessions / checkpoints with implementation plan owners•Validate Operating Model with plan owners
OUTPUTS:•Draft gap assessment•Re-baselined implementation plans for each workstream•Baseline USPS processes with impacts by workstream
OUTPUTS:• Draft Integrated Implementation Plan for submission to Senior Management• Comprehensive implementation plans with for each workstream • Draft Integrated USPS Operating Model / Impact Assessment
KEY ACTIVITIES:•Continue support sessions / checkpoints with implementation plan owners •Facilitate compilation of individual workstream plans to consolidated FDD implementation plan
KEY ACTIVITIES:• Finalize compilation of workstream
plans to consolidated FDD implementation plan
• Final VP sign-off of Integrated Implementation Plan
OUTPUTS:•Final Integrated Implementation Plan for submission to GAO•Final USPS Operating Model / Impact Assessment
Checkpoint #1
Checkpoint #2
Submission to GAO
11/8/2010
Final Implementation Plan Review
Session10/21/2010
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FDD Implementation Plan Owners & Reviewers
Work Group Implementation Plan Section Implementation Plan Owner(s) VP / Review Authority 1
Delivery Work Group City Delivery P. Knoll, V. Rouse Granholm
Rural Delivery J. Boldt Granholm
HCR and Contract Delivery B. McKain Brownell
Post Office Operations Work Group
Post Office Operations A. Raney Granholm
Network Operations Work Group
Mail Processing Operations E. Lichorat Williams
Transportation F. Rigel Williams
BMEU and DMU Operations A. VanGorder, L. Zalewski Mehra
Maintenance and Engineering A. Hall Sigmon
Global Business R. Middlebrooks Shah
Service Performance Measurement M. Clarke, R. Creamer, E. Ryan Killette
Facilities U. Tamaskar No FDD Impacts / No Implementation Plan
Communications Work Group
Communications G. McKiernan, T. Knupp Betman
Mailing & Shipping Services Work Group
Advertising J. Carrier Vogel
Consumers & Small Business Mgmt M. Clarke, D. Nichols, P. Mason, G. Thuro, S. Felix
Vogel
Customer Account Mgmt T. Knupp Plonkey
Retail Equipment K. Mastervich Healy
Retail Partners D. Kelly Healy
Express and Priority Mail K. Key Tasks Integrated into Other Plans / No Separate Implementation Plan
Human Resources / Labor Relations Work Group
People Movement Plan B. Brenker, A. Moore, M. Gandhi Giannoni-Jackson (HR), Tulino (LR)
Training T. Link LaChance
Manuals A. Moore, K. Coleman Tulino
IT and Finance Systems Work Group
IT M. Goldman Edgar
Finance R. Langevin DeVito1 Additional Reviewers (Products): Steve Monteith (Transactions and Correspondence), Tom Foti (Marketing Mail), Nan McKenzie (Special Services), Gary
Thuro (Marketing Retail), Karen Mastervich (Retail Systems / POS)
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Work Groups for Implementation Planning
Delivery 1Work Group Lead: Van Rouse
City DeliveryRural DeliveryHCR and Contract Delivery
Post Office Operations 2Work Group Lead: Annette Raney
Post Office Operations
Network Operations 3a/3bWork Group Lead: Ed Lichorat
Mail Processing OperationsTransportationBMEU & DMU Operations (incl. FAST)
Maintenance & EngineeringGlobal BusinessService Performance MeasurementFacilities 1
Communications 4Work Group Lead: Gerry McKiernan
Communications
Mailing & Shipping Services 5Work Group Leads: Bob Michelson & Terry Knupp
AdvertisingConsumers & Small Business ManagementCustomer Account ManagementRetail EquipmentRetail PartnersExpress & Priority Mail 2
Human Resources / Labor Relations 6Work Group Leads: Mangala Gandhi & Alan
Moore
People MovementTrainingManuals
IT and Finance Systems 7Work Group Lead: Mike Goldman
IT Finance
¹Facilities has no FDD Impacts / No Implementation Plan
²Express & Priority Mail tasks will be distributed into other Operations plans / no separate Implementation Plan
New Workstream
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Manual and Handbook Updates Summary
VP Total IdentifiedUpdates Needed
Updates Completed
Provided to LRFinalized Between LR
and OriginatorLR Review
Completion Date
Corporate Publishing Scheduled
Completion Date
Pritha Mehra 1 0 0 0 0 10/1/2010 1/1/2011
Vince DeVito 5 1 1 1 1 10/1/2010 1/1/2011
Joe Corbett 6 5 5 5 5 10/1/2010 1/1/2011
Dean Granholm 13 11 11 11 11 10/1/2010 1/1/2011
Deborah Giannoni-Jackson
5 3 3 3 3 10/1/2010 1/1/2011
Kelly Sigmon 2 0 0 0 0 10/1/2010 1/1/2011
David Williams 39 10 10 10 10 10/1/2010 1/1/2011
Maura Robinson 3 2 2 2 2 10/1/2010 1/1/2011
Susan Brownell 2 1 1 1 1 10/1/2010 1/1/2011
Total 76 33 33 33 33
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Legend & Notes
FDD IT Status
Sales and Marketing
Human Resources
FinanceShipping
and Mailing
User Applications
& Reports
Customer Relations
Network Operations
Delivery and Retail
1 PTS
1 PPR
*FAST
*SASP
CSCMRural Route Evaluation
System
Rural Timekeeping
RTACS
eFLASH
Payroll Accruals
Carrier Pickup
SDC
WebFarmHold Mail
Redelivery
Rate Calculators
Mail and Image
Reporting System
Web End of Run
MTEL
Variance
Mail History Tracking System
1 RRSS
AVUS
DOIS
CSDRS
CPC-EOR
CPMS
DDM
IRT
POS
CARS
APC
*PostalOne!
Engineering
SPS
2 RRSS
2 PPR
2 PTS
Inform Customer 90 Days Prior to Delivery
Implementation Complete
Future
EDW
Build in Progress
CAT in Progress
Release in Progress
Requirements In Progress
SASP, FAST, PostalOne!, PTS Phase 2
Carrier Pickup, RRSS (Phase 2), PPR (Phase 1 Fix)
DOIS, DDM
APC, CARS, POS
SDC, PTS (Phase 1), CSCM, MTEL, WebEOR, MIRS, CSDRS, CPC-EOR,
RRSS (Phase 1), CPMS, Rate Calculators, Hold Mail, Redelivery, AVUS, IRT
SPS – Sort Program Generation
WebFarm, Variance, Mail History Tracking System, EDW
PPR (Phase 2)
Engineering
1 PTS, PPR, RRSS Phase 1 Implementations2 PTS, PPR, RRSS Phase 2 Implementations* Implementation Date 6/19/2011
Work On Hold Until Congressional Approval
Rural Route Evaluation System, Rural Timekeeping RTACS, eFlash, Payroll
Accruals,
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FDD Area-Level Planning Core Team
Functional Area Functional Representative
Operations Functions
Delivery Phil Knoll, Van Rouse
Post Office Operations Annette Raney
Mail Processing Operations Ed Lichorat
Transportation Freemont Rigel
BMEU and DMU Operations Alice VanGorder
Enablement Functions
Communications Gerry McKiernan, Terry Knupp
Human Resources Mangala Gandhi
People Movement Bob Brenker, Debra Mills
Products & Services Karen Key
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11/8/10 11/15 11/22 11/29 12/6 12/13 12/20 12/27 1/3/11 1/10 1/17 1/24 1/31 2/7 2/14
FDD Area-Level Planning Schedule
FinalizationIntegrationImpact Analysis
OUTPUTS: Inventory of FDD-impacted functions
and processes at the Area level Outline of Area FDD Implementation
Guidebook, including sections/chapters and key topics (for MOS Meeting 11/30 - 12/1)
Updated HQ implementation plan (ongoing)
OUTPUT: Draft Area FDD Implementation Guidebook developed with HQ
Core team and representatives from SW & PA Areas Updated HQ implementation plan (ongoing)
OUTPUTS: Final Area FDD Implementation
Guidebook Final Updated HQ
Implementation Plan
Area MOS Meeting11/30-12/1
Kickoff Meeting11/9
Final Area-Level Guidebook Briefing
Date TBD
Kickoff
Transition Checkpoint (Analysis to Integration)
Distribute draft Guidebook for Area InputWeek of 1/31
KEY ACTIVITIES: Identify Area-level FDD-impacted functions and processes (HQ Core
Team) Create outline and key topics by section for Guidebook (HQ Core
Team) –for MOS Meeting 11/30 - 12/1 Complete impact assessment of HQ Implementation Plan using
products and services catalog If any – Identify additional detail related to functional workstreams,
products / services, or IT systems to enhance HQ Implementation Plan
Area-Level Guidebook BriefingDate TBD
Transition Checkpoint (Integration to Finalization)
KEY ACTIVITIES: Distribute draft Guidebook
to all Areas for input and integrate feedback received –weeks of 1/31 - 2/15
Finalize updated HQ Implementation Plan – week of 2/15
KEY ACTIVITIES: Create draft content and checklists for Guidebook (HQ
Core Team) Integrate Areas’ draft content and checklists for
Guidebook (HQ Core Team with Southwest & Pacific Area representatives)
If any – Apply additional detail related to functional workstreams, products / services, or IT systems to enhance HQ Implementation Plan
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