Presented by Kenneth J Salchow, Jr
Sr. Mgr, Technical Marketing & Syndication
October 25, 2010
F5 BIG-IP iHealth System Analyst Presentation
2
Oct 27th News: F5 BIG-IP iHealth
iHealth Web-based, self-service diagnostic tool:
• Self-Service Capabilities
• Proactive Identification
• More Efficient Collaboration
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Company Snapshot
• Leading provider of Application Delivery Networking products that optimize the security, performance & availability of network applications, servers and storage systems
• Founded 1996 / Public 1999
• Approx. 1,900 employees
• FY09 Revenue: $653M
• FY10 YTD Revenue: $628M
• 4Q10 Revenue Guidance:
$242M - 247M
Revenue
1Q07
2Q07
3Q07
4Q07
1Q08
2Q08
3Q08
4Q08
1Q09
2Q09
3Q09
4Q09
1Q10
2Q10
3Q10
0
50
100
150
200
250
Service Product
$ M
illio
nis
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F5 is Everywhere…
Impacting Everyone!
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Product Family
ServicesUsers
F5 Enterprise Manager™
ARX®File
Virtualization
BIG-IP® GlobalTraffic
Manager
BIG-IP® Link Controller
BIG-IP® Local Traffic
Manager
BIG-IP® Application
SecurityManager
BIG-IP® Access Policy
Manager
BIG-IP® Edge Gateway
FirePass® SSL VPN
iRules / iControl®
TMOS®
BIG-IP® Web-Accelerator
BIG-IP® WAN
Optimization Module
F5 Professional Services for the entire Portfolio
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Worldwide Services
• Technical Support
• “Follow the Sun” 7x24 Support in F5 Network Support Centers
• Professional Services / Consulting
• Technical expertise for implementations and custom engagements
• Global Training Services
• Instructor – led, on-site classes to web –based training
• Represents 37% of F5 Revenues
• Growing 28% Year over Year (does not represent FY11 or FYQ4010)
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The Enterprise Support Challenge
• Increasingly Complex Configurations
• Increasing Array of Devices
• Increasing Security Risks
• Support Issues Take Time
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The Vendor Opportunity
• Self-Service
• Monitoring and Proactive Improvement
• Best Practices / Education
• Streamline Process for Traditional Support
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Oct 27th News: F5 BIG-IP iHealth
iHealth Web-based, self-service diagnostic tool:
• Self-Service Capabilities
• Proactive Identification
• More Efficient Collaboration
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BIG-IP iHealth Diagnostics
• Known issues• Common configuration mistakes • Best practices
Runs against a database
which includes
• Known issue• Recommendations for resolution• A link to the AskF5™ Knowledge Base
(for more detailed information)
The results are prioritized and provide descriptions
Using advanced heuristics, the tool can determine when a system is operating outside normal levels
Steps can then be taken, based on this data to improve performance
Included is functionality to check for security issues and recommend patches or software updates
To provide fast access to emerging threats and new issues, content is added regularly
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Customer Benefits of BIG-IP iHealth
Address issues withor without engaginga Support Center
Utilize a familiar F5 interface
Faster problemresolution
Avoid diagnosing thesame problem multiple times
Avoid asking customers fordata multiple times
Provide anotherself-service option, in
addition to AskF5 Knowledge Base, “Getting
Started” web page and WebSupport Portal
System insights andbetter manageability
Provide Best Practices
Become moreproactive vs. reactive
Meet theCustomer’s
Needs
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Snapshot of All F5 Services Offered Today
•Ask F5 Knowledge Base (linked to iHealth)
•WebSupport Portal
•WBT (Web Based Training) LTM Essentials Class
•Getting Started web page
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BIG-IP iHealth & Ask F5: Better Together
• iHealth and the AskF5 Knowledge Base
• A direct link is provided between iHealth and AskF5
• iHealth represents the specificity of issues found
• AskF5 represents the completeness of the Knowledge Base – with manuals and guides and over 10,000 solutions
• A customer can quickly gain insight into and improve manageability of a current system
• Provide fast access to emerging threats and new issues so they can be resolved quickly and with minimal impact to network operations
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iHealth Diagnostics and AskF5
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BIG-IP® iHealth™
• Self-Service
• Monitoring and Proactive Improvement
• Best Practices / Education
• Streamline Process for Traditional Support
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Additional Resources
• Tech.f5.com
• iHealth.f5.com
• Search for “BIG-IP iHealth” on F5.com
• iHealth Datasheet
• F5 Technews
• F5 DevCentral community
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Demo
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Familiar interface
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BIG-IP iHealth Viewer
• Utilizes data gathered from the qkview utility
• Displays clear summaries
• Hardware
• Software
• Failover configuration
• Licensing details
• Customizable graphs display performance metrics
• CPU usage
• throughput
• Memory
• RAM cache
• Isolate just the data you need, i.e.: specific dates and times
• Browse through a BIG-IP’s running data, using the familiar device interface
• Query within data types that include
• Configuration
• Logs
• All files
• Diagnostics
• Commands
• Network map