EsnaOfficelinx with iLink Pro
Esna’s MissionTo embed cloud and
mobile collaboration tools
ANY BUSINESS PROCESS
ANY APPLICATION
ANY PLATFORM
ANY DEVICE
People Want to Communicate in the Apps they Use
Marty ParkerUser Experience:The X Factor of Unified CommunicationsNo Jitter, September 2013
“It’s critical for UC systems to deliver an end-user experience that is intuitive, cohesive and
integrated.”
“Users want their communications to be built right into
the applications they are using.”
Bern ElliotGartner CIOAugust 2013
Esna Embeds Collaboration Anywhere
INSIDE
INSIDE
Esna Embeds Collaboration Anywhere
Esna embeds real-time communication tools inside the business processes and applications people use everyday
Executives Sales Marketing Operations HR
:: Automates sales process
:: Reduces sales cycle
:: Reduces time to approval
:: Speeds up access to expertise
:: Adapt quickly to changes
:: Accelerates time to market
:: Increases idea sharing
:: Fosters creativity
:: Improves customer service
:: Faster response rates
:: Accelerates processes
:: Reduces travel
:: Attracts talent
:: Retain employees
:: Supports remote teams
:: Improves work satisfaction
:: Accelerates problem solving
:: Sparks innovation
:: Fosters disruptive innovation
:: Accelerates business results
Esna Delivers Value to Every User
What’s New
Officelinx 10.0● Increased support for up to 20
voice server nodes● 2000 concurrent voice sessions
(fully active redundancy)● UTF-8 character support● User Management RESTful APIs● Automatic disabling of inactive
mailboxes (optional)
Esna iLink Pro:● Internet Explorer support● Large screen/tablet layout
support on browser extension and mobile apps
● Esna iLink Pro Desktop integration with Outlook 2013 Contact Card
Google Apps Integration
● Unified messaging● Scopia Integration● Click-to-call● In/outbound fax● Presence● Instant messaging● Make/receive call● Group chat● Call control● Location sharing
Transcribed Voice Messages Inside Gmail
Escalate an email to a Scopia Meeting
Unified Messaging
Voicemail Transcription
Rich Presence
Click-to- Call
Send and Receive Fax Messages
Receive and send faxes right from Gmail
Automatically save faxes in Drive along with your voice messages
Actionable Voice Messages
Post urgent and crisis messages to Twitter and Google+
Resolve messages to your Google contacts
Escalate any message to a live call
See the location of the caller
Intelligent Call Routing
Greet callers + send calls to voicemail based on your calendar status
Replay recorded voice messages right from Drive
Save Messages in Google Drive
Transcribed voice messages can be saved as a Google Doc
Voice messages and faxes can automatically be saved in Google Drive
Click to call external phone numbers and extensions
Rich Presence + Click-to-Call
Easily see the availability and location of others
Manage your presence manually or automatically based on your Google calendar
Contextual Collaboration in Google Drive
Automatically recognizes every collaborator on a doc
Start an instant WeLink conference call, Hangout or group chat
See the location of others on Google Maps
Start a live call or IM conversation from Google Maps
Real Time Communications in Google Maps
Office 365 Integration
● Unified messaging● Click-to-call● In/outbound fax● Presence● Instant messaging● Make/receive call● Group chat● Call control● Location sharing
Salesforce Integration
● Presence
● Instant messaging
● Group chat
● Voice/video
● Call management
● Location sharing
● Call logging
Presence within Salesforce
See the presence of others with the ability to start an instant call or chat
Manually set your own presence or have it automatically set based on your Google Calendar
Click-to-Call + Automatic Meeting/Call Logging
Click-to-Call any number/extension within Salesforce
Automatically logs incoming/outgoing calls, as well as WebEx/Scopia meetings (requires additional licenses)
Record Pops
● Identify and match incoming calls with Salesforce records for easy access to customer and prospect records
● Call management controls (answer, hold, transfer)
● Access real time communications from any app
● iLink Pro IE/Chrome extension follows you from app to app
● Conversations stay persistent
Real Time Communication Across IE + Chrome
Mobile Integration
Integrates with Google Contacts to identify who is calling into the session
Get notifications when someone has joined your meeting
iLink Pro displays the real time status of your meeting
Esna WeLink Audio Conferencing
Web Administration
● Enables user provisioning management of Officelinx from the browser
● Access system administration from anywhere
● Designed to provide access to most commonly used administrative features
Officelinx Architecture
Cloud Apps
User
Enterprise or Hosted Apps
Google Data (Calendar/
Contact) API
Desktop Voice/Video
iLink Pro (Browser, Desktop or Mobile)
Avaya Aura Platform
Esna Officelinx(Standalone or HA)
SIP (VoIP)
Synchronization (Calendar/Contact
/Message) API*, IMAPSalesforce Open CTI
Esna Client Web Services
IMAPCalendar/Contact
API*
MS ExchangeGroupwise
Lotus DominoZimbra
Mobile Voice
*Not available on all integrations
ACE Web Services (CTI)
CMSM
ACE
AAM*
Developer API’s
Developer APIs - Collaboration Tags
Actions include Esna iLink presence, voice and video calls, contact cards, and live meeting escalation
1Inject dynamic, real-time communication content and actions into any web page or application
2
TURN THIS
PresenceContact Cards with
Actions
INTO THIS
10,000 + Customers Rely on Esna Everyday
MANUFACTURING SERVICES MEDIA GOVERNMENT EDUCATION RETAIL / HOSPITALITY
THANK YOUavaya.esna.com
plus.esna.com twitter.esna.com facebook.esna.com youtube.esna.com
Additional Slides
Avaya Scopia Desktop + Jive Integrations
EsnaiLink for Avaya Scopia®
Desktop
Google Apps
Avaya Scopia® Desktop Integration
Schedule a Meeting from Google Calendar
Instantly schedule a Scopia meeting from Google calendar
Meeting details are automatically published in the descriptions section
Randomly generate PIN numbers
Multiple Ways to Start an Instant Scopia Meeting
From the Google Contact Card
From the Google People Widget
Anywhere in the Chrome Browser
Scopia Integration with Google Hangouts
Move people that you are collaborating with in a Hangout to a Scopia meeting in a single click
Attendees are immediately placed into a Scopia meeting - no separate login or registration required
Salesforce
Avaya Scopia® Desktop Integration
Start an Instant Scopia Meeting with Contacts
Instantly start a Scopia meeting with any contact or lead in Salesforce
Simple one click-to-meet
Schedule Scopia Meetings from Salesforce
Instantly schedule a Scopia meeting from Salesforce
Ability to generate an optional PIN and start a meeting without having to manually input a Meeting ID
EsnaiLink for Jive
Jive Software Integration
● Unified messaging
● Presence
● Click-to-call
● Call Management
● Integrated Dialer
● Location Sharing
Transcribed Voice Messages Inside Jive
Unified Messaging
Call Logging
Natively Manage Voice Messages
TranscribedVoicemail
Voice Messages are Actionable
See who called and click-to-call the back
Open iLink for Jive to make calls, email the caller or see their physical location
Manage voicemail right from Jive
Ability to Manage Voice Messages
Stream voice messages in MP3 or dial back to a desk or mobile phone for added privacy
Delete or mark messages as unread; turns the message waiting light off on your phone
See the presence of internal contacts with multiple ways to act on the voicemail
Make Calls within Jive
Search for contacts from your Jive directory and personal contacts
See the availability of callers before contacting them
Click-to-call or enter the number of the person you want to call
Click-to-Call Numbers within Jive
Call any phone number or internal extension
Real Time Communications from Anyone’s Profile
See availability and click-to-call that person
See real time location