ERP SELECTION PROCESS: GETTING IT RIGHTTHE FIRST TIME

The case study demonstrates the detailed steps of selecting Enterprise Resource Planning (ERP)software which transforms the business transactions of a company, Enigma Systems Ltd., enabledby Information Technology. The protagonist of the case study, IT Director, Abhay Kishore,heads the team for selecting the right ERP for the business at Enigma. The case study highlightsthe pain point of the company operations and demonstrates the decision-making process forERP selection along with all the considerations. The case study touches upon the key aspectslike that of need for ERP, core team formation and deciding the apt ERP. The case study alsogives the ground reality of the struggles faced by the team in process of selection and evaluationfor fitment of an ERP system. ERP system is not only a farsighted strategic investment for thecompany it also impacts every business process from Finance, Supply Chain, Distribution,Purchasing, Inventory, Manufacturing, Customer service to HR Departments and its employees.The case study highlights the various aspects, considerations and processes that can help ascertainthe best fit ERP. The case study also highlights the challenges faced by IT and core ERP selectionteam in its pursuit for the right fit ERP for its processes.

Pedagogical Objectives

• To frame strategies for successful Evaluation of ERP system in Enigma Systems Ltd.

• To understand the steps involved in the ERP selection process

• To arrive at the resource and project needs for a typical ERP selection project

Case Positioning and Setting

• Strategic Management

• Operations Management

• Technology Management

ABSTRACT

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