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EMPLOYER EMPLOYEE
RELATIONS
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However large or smalla company or businessis, it is employees at alllevels that can make orbreak it.
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Research and Studyrequired into:
- Needs
- Drives
- Expectations of
people
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First place in the order ofbusiness for Company'ssuccess is- Analyzing &
- Planning an adequate
responseto employees motivations
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Though each person has
specific needs, drives,
aspirations and capabilities,
at varying degrees ofintensity, people's basic
needs are the same, asstated by Abraham Maslow.
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SAFETY NEEDS
PHYSIOLOGICAL NEEDS
SOCIAL NEEDS
EGO NEEDS
SELF- ACTUALIZATION
MASLOWS HIERARCHY OF NEEDS
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Physiological Needs
Basic phys ical needs:
the abi l ity to acqu ire food ,shel ter , c loth ing and o ther
basics to surv ive.
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Safety Needs
A safe and non-
threatening workenvironment, job security,
safe equipment andinstallations.
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Social Needs
Con tact and fr iendsh ip w ithfel low -emp loyees, soc ial
act iv i t ies and oppo rtun i ties.
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Ego NeedsRecogni t ion,Acknowledgment ,
Rewards.
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Self-Actualization Needs
Real izing one's d reams andpo ten t ial , reach ing the
heigh ts o f one's g i fts and
talents.
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It is only when these needsare met that employees are
morally, emotionally, and
even physically ready to
satisfy the needs of the
employer and thecustomers.
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Employee motivation must
also be viewed from two
perspectives:
1. Inner drives2. Outer (external)
motivators.
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A person's inner dr ivespush and propel him/her
towards an employer a
particular job, career, line of
study, or other activity.
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The outer(external)mot ivatorsare the mirror
image the employer or
outside world offers in
response to the inner
drives.
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Most employees need to:
1. Earn wages2. Save
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3. Have insurancecoverage
4. Acquire friends at work5. Win recognition6. Be acknowledged and
rewarded
Most employees need to:
M l d
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7. Be able to advance inlife and career-wise
8. Have opportunities for
self-development9. Improve their skills,
knowledge, and know-how
Most employees need to:
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10.Demonstrate and usespecial gifts andabilities
11.Realize their ideal(s).
Most employees need to:
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The employer responds to
those needs by offering and
providing:
1.Employment2.Adequate pay
Th l d t th
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3.Assistance to workersfor their special needs
4. Job security
5. Clear company policies
The employer responds to those
needs by offering and providing:
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6. Clear and organizedwork procedures
7. A stable, just and fairwork environment
8. A safe workenvironment Medicalcoverage
The employer responds to those
needs by offering and providing:
Th l d h
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10.An atmosphere ofteamwork and
cooperation11.Social activities
12.Reward and recognitionprograms
The employer responds to those
needs by offering and providing:
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13.Incentive programs
14.Open lines ofcommunication(formal and informal)
15.Systematic feedback
The employer responds to those
needs by offering and providing:
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16.Training and
Developmentprograms
17. Opportunities forpromotion
The employer responds to those
needs by offering and providing:
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18.Company/ business
information19.Information oncustomer feedback
20.Sharing of companygoals and objectives
The employer responds to those
needs by offering and providing:
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21.Information on themarket situation andindustry
22.Future expectations
23.Plans for the future24.Guidance and
mentoring.
The employer responds to those
needs by offering and providing:
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In addition to needs and
drives, employees have
expectations from theiremployer.
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-
A knowledgeable,experienced, expertemployer
- Clear and fair policies,procedures, and
employment practices- Business integrity
EMPLOYEES EXPECT:
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- Clear job descriptions
-Two-way communications
- Effective management and
supervision
EMPLOYEES EXPECT:
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- Positive discipline
- Good company repute
- Good customer relations
- Company survival
EMPLOYEES EXPECT:
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- Opportunities for personal
growth
- Company growth
- A share in the company's
success.
EMPLOYEES EXPECT:
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Employees care beyond the
salary- they care to know to
whom they entrus t thei r
fate, repu tation , and
secur i ty. They considertheirwork as a major factor
that shapes their lives and
the lives of those dear to
them.
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Once they feel confident
that the employer and theirplace of work is what they
wished for and expected,
they are ready to contribute
above and beyond the call
of duty.
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Most of these needs,
expectations andaspirations are unexpressed
- it is up to the employer to
develop a good system of :
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- Company communications
- Employee relations
- Training and development thatwill lead to an environment of :
- Openness
- Cooperation- Teamwork
- Motivation
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