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Painting by Surekha Durvasula
Burc Oral, PhD, CellExchange FederalSOA Practitioner
http://www.cellexchange.com/soa
October 1, 2007
McLean, VA
Fourth Service Oriented Architecture for E-Government Conference
SOA Practitioners Guide
Part 4
SOA and ITIL Convergence:Towards a Business Service Information Library
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Surekha Durvasula, Manager, Enterprise Architecture,Kohls
Ashok Kumar,
Director,Services Architecture
,Avis/Budget
Dr. Burc Oral, Senior Architect, CellExchange Federal
Yogish Pai, SOA Practitioner
Authors of this SOA Practitioners Guide
Authors are also the founding members of the SOA Consortium
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The Practitioners Guide: A Collective BoK
Collaborative work of dedicated expert SOA practitioners
Authors are also the founding members of the SOA Consortium
A series of living documents
Collective body of knowledge about SOA
Develops a shared language
Describes and documents best practices and key learnings
Helps fellow practitioners address the challenges of SOA
A reference encyclopedia for all SOA stakeholders
Guide to Business Agility
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Impetus forthis SOA Practitioners Guide
Manage Service Sprawl
Explore More Best Practices for Business Agility
Expand SOA and Service Lifecycle Activities and Processes
Assemble an Information Library for Business Services:
BSIL: Business Service Information Library
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Why are SOA Practitioners interested in ITIL?
Leverage the Basic Premise ofITIL:
a well managed IT Organization can act like a business within business
Apply ITIL Framework to Business Services
Utilize ITIL to Manage Service Sprawl
Enrich SOA and Service Lifecycles
Investigate BSIL: Business Service Information Library
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What is in ITIL?
Basic Premise
a well managed IT organization can act like a business within a business
A Collection of Best Practices ofIT Service Management
Started in 1986 45 books
V2: Process centric 10 processes/books
V3: Service centric Service Lifecycle,5 books
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ITIL Service Lifecycle
Service Strategy
Design, develop, implement service management
Service Design
Design and develop services and service mgt. processes
Service Transition
Transition new and changed services into operations
Service Operation
Manage IT Service delivery and support
Continual Service Improvement
Create and maintain business value throughbetter service design, transition and operations
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ITIL and SOA Practitioners Lifecycles Converge
SOA Practitioners ITILSOA Lifecycle Service Strategy
Service
Lifecycle
Requirements & AnalysisService Design
Service Improvement
Design and Development Service Transition
IT operations Service Operation
Service
Lifecycle
BusinessRequirements
ITOperations
ServiceRepositor
y
Solution
Development
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Practitioners Strategy is SOA Lifecycle
Portfolio Management
Project
Management
Application
Infrastructure
Data
Testing
Publish
Discover
Project Objectives
Develop SOA Roadmap
Team Members
FTE & PT
Timeline & Deliverables
6-12 weeks
Initiate SOA
Initiate
Business Principles
Application Principles
Technology Principles
Data Principles
Business Architecture
BPM, COTS, etc.
Infrastructure Arch
Portal, SO, ES, etc.
Information Arch
MDM, ODS, DW, etc.
SOA PrinciplesReference
Architecture
Develop Roadmap
Based on Biz Priorities
Develop SOA Roadmap
Execute SOA Roadmap
Execute Plan
Governance Organization Skills Mapping
Review and Update Roadmap
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ITIL offers a rich vocabulary
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What is in an ITIL Stage?
ITIL v3 is more than processes
Principles
Processes
Activities
Organization/Function
Technology Considerations
Implementing
Challenges, Critical Success Factorsand Risks
Appendices
ITIL SOA Practitioners
Principles Key Considerations
Processes
Recommended ProcessActivities
Organization/Function Actors
Technology
Considerations
Best PracticesImplementing
Challenges, CriticalSuccess Factors andRisks
Appendices Appendices
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ITIL Processes and Activities address Service Sprawl
Lifecycle Stage Process Activity
Service Design
Service Catalog Management
Service Level ManagementCapacity Management
IT Service Continuity ManagementInformation Security Management
Supplier Management
Requirement Engineering
Data and Information Management
Application Management
Service Transition
Change Management
Service Asset and Configuration
Knowledge ManagementTransition Planning and SupportRelease and Deployment Management
Service Validation and Testing
Evaluation (performance)
Communications ManagementOrganizational and Stakeholder Change Management
Stakeholder Management
Service Operation
Event Management
Incident ManagementProblem Management
Request FulfillmentAccess Management (IAM)
Monitoring and Control IT Operations
Network Management Storage and Archive
Database Administration Desktop SupportMiddleware Management Internet/Web ManagementMain Frame Management
Server Management and SupportsDirectory Services Management
Facilities and Data Center ManagementInformation Security Management
Improvement of Operational Activities
Continual ServiceImprovement
Seven-Step Improvement Process
Service ReportingService Measurement
ROIBusiness Involvement
Service Level Management
Assessment (gap analysis)
BenchmarkingMeasurement and Reporting
Balanced ScorecardSWOT
Deming Cycle
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SOA Practitioners Processes and ActivitiesAddress Business Services
Lifecycle Stage Process Activity
Requirements& Analyses
Project InitiationArchitecture Statement
Portfolio ManagementRequirement Capture
User Experience SimulationBusiness Process Modeling
SOA Repository
Design Composite Application Design
Service Orchestration/ModelingService Composition
SOA RegistryInformation/Data Modeling
Application ModelingSOA Repository
Development Service Creation & Construction
Development Tools and EnvironmentTesting
SOA Repository
IT Operations Service DeploymentRelease ManagementEnterprise Management Systems
SOA Repository
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Where to find SOA Practitioners Guides
Living Document at
http://soaalliance.jot.com/MemberPublications
which shall be constantly updated based on the SOA
Practitioners experience
Download at
http://www.cellexchange.com/soa
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ThanksReady for Q/A
Burc Oral, PhD, CellExchange Federal
http://www.cellexchange.com/soa
SOA Practitioners Guide
Part 4
Towards a
Business Service Information Library