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The 9 Box Model is probably the most recognised part of the
EFQMExcellence Model. There are 5 Enablers on the left hand side
and 4 Resultson the right. There are lines between the boxes as the
criteria cannot beviewed in isolation; each influences the
others.At its simplest, the Model can be viewed as a cause and
effect diagram.
You do something in the Enablers side and measure the impact on
theresults side. Based on the impact, you learn, get creative,
innovate and dosomething else different.
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