Download pdf - Effective communication skills for information professionals

Effective Communication Skills

for Information Professionals

Prepared By: Divya Vyas

Project Assistant

INFLIBNET Centre


Project Assistant, INFLIBNET Centre

Email : [email protected]

Communication




Communication

Communication is sending and receivinginformation between two or more people.

Express or exchange information or to express your ideas, thoughts, feelings, etc.




Communication

Activity of conveying Information through the exchange of

Thoughts/Feelings/Expression

Messages

Information

By Speech, Expression, Gesture, Signals, Writing, or Attitude




Simple Definition of Communication

Communication is Sharing of information.

The message moves from source to destination.

Communication is about sharing of ideas, information, knowledge

and opinions while interacting with another person

Giving and receiving of messages

To communicate one’s ideas, thoughts or feelings to another person.

Communication occurs whenever information is passed from one

place to another.

The process of transmitting means between two individuals.




Definition of Communication

“Communication is transfer of information from one person

to another, whether or not it elicits confidence. But the

information transferred must be understandable to the receiver.”

G.G. Brown.

“Communication is the intercourse by words, letters or

messages”

Fred G. Meyer.

“Communication is the verbal interchange of thought or idea”

Hoben, 1954.




Why Communication?

To transmit Ideas/Thoughts/Concepts

To achieve Goals

Communication helps to spread knowledge and information

among people.




Why Communication in Organization?

Communication promotes motivation/ to improve their

performance

Communication also helps in socializing

Good working relationship between you and your staff, which

can in turn improve morale and efficiency.

Communication improve teamwork, decision making, and

problem solving.




The 7’Cs very important for effective communication

Elements

Correctness

Clarity

Conciseness

CompletenessConsideration

Concreteness

Courtesy




Communicate Better with The 5 Ws and an H

5 W’s

What

Why

Where

When

Who

1 H

How




Good Communication

Good Communication

Listen

Think before speak

Speak to be understand




Elements of Communication

Communication is the process of Sending and Receiving

Information among person/Group

SenderMessage Medium

Receiver Feedback




Library Communication


Staff Communication

Vendor Meeting

User Communication

Student Professor Research Scholar




Librarian Communication Skills

Friendly nature

Accurate and energetic

Cultivate eagerness

Able to work on their own

Acceptable personality

Farther helpful when dealing with users

Able to remain mild and polite under stress

Self-motivated

In case that desired able to ask for help

Involve in team work.Prepared By: Divya Vyas




Librarian Staff

Publisher/Vendor Users/Researcher




Communication types

Communication types

VerbalOral/Spoken

words

Non Verbal

Body Language

Expressions: Facial, Gestures,

Signs




Communication Medium

Language

Style

Semantics





1. Physical media

Meetings,

Word of mouth or Viral communication or

Video conferences

2. Mechanical media

E-mail

Newsletters /Weekly letters

Social media

Personal letters

Intranet

Magazines or papers

SmsPrepared By: Divya Vyas





Physical media

Meetings

Word of mouth or Viral

communication

Video conferences

Mechanical media

E-mail

Newsletters /Weekly letters

Social media

Intranet

Intranet




Services

Electronic resources support services

Selective Dissemination of Information (SDI)

Newsletters

Social Networks

Media Sharing Services

Blogs

Web Portal

Library services

Circulation Desk

Inter-Library Loans (ILL)

Reference Service

User Training

Workshops Prepared By: Divya Vyas




