Communication consists of two or more persons.
This can be divided into three different sectors.
The Sender – the individual who starts the communication.
The Message – the idea or issue to be communicated.
The Receiver – the individual/s receiving the message.
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Must have an idea in mind
Must make order in his/her thoughts before communicating.
Must translate his idea and thoughts into words or gestures.
Finally transmit the translated message.
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The Sender must
Know WHAT s/he wants to say
Decide WHEN to say it
Decide WHERE to say it
HOW best to say it – KISS
MONITOR Response
Synchronise Verbal & Non –verbal signals
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CLEAR –
Be clear in message.
Minimise number of ideas.
Easy to understand.
Not to read between the lines.
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CORRECT –
Fits your audience.
Jargon fits level of education/knowledge.
Check grammatical errors.
Names & titles.
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COMPLETE –
All information given.
The audience know what you want from them.
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Interpret what is SEEN or HEARD.
Record thoughts in his own way end up with same idea. Receiver must listen to
Obtain information
Understanding
For enjoyment
Learn
Not only to hear the words said but to understand the complete message being sent.
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The Receiver must LISTEN LOOK INTERESTED
INQUIRE WITH QUESTIONS
STAY ON TARGET
TEST UNDERSTANDING
EVALUATE MESSAGE
NEUTRALISE FEELINGS
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A message can be communicated in different manners;
Writing – letters, e-mail, memos and reports.
Verbal - speaking
Non-verbal – gestures, signals, body language.
Design – pictures and signs.
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Feedback is a skill.
Horizontal and Vertical direction.
The purpose if to CONFIRM that message arrived.
To IMPROVE the situation or performance.
The closer you address the issue the better.
Feedback must be REGULAR.
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Anything that DISTORTS the message so that what id received is different from what is intended by the Sender.
Some barriers include:
Cultural barriers
Noise
Emotions
Information overloaded
Poor listening
Time & Distance
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Lack of Planning.
Objectives to be achieved.
Choice of wrong language.
Unshared & Un clarified assumptions.
Wrong choice of the channel.
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