Employee Opinion SurveyAccessing and Understanding Accessing and Understanding
Your ResultsYour Results
Agenda
• 2010 High Level Results• Overview Employee Survey Reports• The Path to Improvement
– Focus – Discuss – Make It Better
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Overall Job Satisfaction increased by 2 percentage points!
72% 72% 71%76% 76%
72%77%
81% 83%
71%71%67%67%67%67%67%65%
50%
60%
70%
80%
90%
NYP 72% 72% 71% 76% 76% 72% 77% 81% 83%
Norm 65% 67% 67% 67% 67% 67% 71% 71%
2002 2003 2004 2005 2006 2007 2008 2009 2010
n/a
2010 Target: 82%
2010 Actual: 83%
Manager Reports
• Managers with 5 or more respondents will receive a report
• Reports are accessible through HR Solutions Reporting Tool, ActionPro– Report access codes are emailed directly to manager
• Managers are expected to share the data with their team and create Making It Better plans
• Can be saved/printed in either Excel or Powerpoint format
Making It Better
Making It Better for 2011
Focus
Discuss
Make It Better
Follow three simple steps to improve your low scoring areas!
How Do I Focus?
Focus
Discuss
Make It Better
Download your report in ActionPro and review your data so you can determine where to focus for 2011
Accessing your 2010 Results
• ActionPro helps determine:– Highlights: Areas that should be celebrated
– Opportunities: Areas that need your attention and should be considered for your Making It Better plan
Understanding Your Report
• When looking through your report, use the benchmarks listed below to help you understand how you compare to others:– NewYork-Presbyterian 2010 EOS - (Your Name): How do I
compare against my scores last year?
– Compared to Rest: How do I compare to 2009 NYP Overall?
– National Academic/Teaching Hospital Norm: How do I compare to other hospitals similar to NYP?
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You will receive an email from HR
Solutions with your log in details and a link to the survey
results
Username and Password
Click here to go to the log-in page
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Enter your Username and
Password
1
Click “GO” to enter your Home Page
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Overview of Your Home PageMENU Section
1 BUTTON Section2
Welcome Message and Support Information
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Overview of Buttons and Menu Items
Home – This button will bring the user back to
the Default View / Dashboard page from
anywhere withinActionPro™.
1
Help – This button will take the user to a help screen specific to the page
currently being viewed which willinclude additional details,
definitions, or descriptions.
2
Logout – When finished using ActionPro™ this button will log the user out. Users should log
out wheneverthey are finished in order to protect the
security of the information.
3
Reporting – This menu item contains the two
report choices – Dimension Profile and
Item Profile Report
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Your Home Page Data is divided into 5 sections:
HighlightsOpportunities
Compared to RestDimension Highlights
Dimension Opportunities
Your Home Page Data
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HighlightsOpportunities
Compared to RestDimension Highlights
Dimension Opportunities
Highlights by Item These items are the
highest scoring items by Percent Favorable.
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HighlightsOpportunities
Compared to RestDimension Highlights
Dimension Opportunities
Opportunities by ItemThese items are the
highest scoring items by Percent UNFavorable.
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HighlightsOpportunities
Compared to RestDimension Highlights
Dimension Opportunities
Compared to Rest by ItemThese items are the highest
scoring items by Compared to Rest where a specific
workgroup should recognize where they’re doing well
compared to the rest of the organization.
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HighlightsOpportunities
Compared to RestDimension Highlights
Dimension Opportunities
Highlights by DimensionThese are the highest scoring dimensions by
Percent Favorable where the organization should
recognize in which categorical groups they
are doing well.
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HighlightsOpportunities
Compared to RestDimension Highlights
Dimension Opportunities
Opportunities by DimensionThese items are the highest
scoring dimensions by Percent UNFavorable where the
organization should recognize in which categorical groups they have opportunities for
improvement.
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Dimension Profile Report: Generates a report by Dimension. A Dimension is a group of related questions (example: Respect is a dimension with 4 underlying questions)
Item Profile Report: Generates a report by Item or individual survey question.
Overview of Report Choices
IMPORTANT: Click on the arrows to reveal the choices
below each heading
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IMPORTANT: Check the box next to the managers name to view results for every
employee reporting to that manager.
2Creating a Dimension or Item Profile Report
Click on Dimension Profile Report or Item Profile Report on the menu on the left side
of your screen to bring up the screen below
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If you only wish to view results from the managers direct reports check the box
next to “All Direct Reports to ____”
To view 2009 historical data – Select “View Previous Survey Items”
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Click “Submit” to view a comprehensive report showing scores for all available Dimensions or Items depending on the
report type you selected
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Ensure the dimensions you wish to view are selected and moved to the box on the
right.
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Select NYP 2009 EOS to include last year’s data in your report.
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2009 EOS
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Sample Dimension Profile Report
Click the appropriate icon to export your Dimension Profile Report to Excel or
PowerPoint or to Print
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Sample Item Profile Report
Click the appropriate icon to export your
Item Profile Report to Excel or PowerPoint
or to Print
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Understanding the Report
Data shows how you stack up compared to the entire
organization, other comparable hospitals, and data from prior
years
1 Click the appropriate icon to export your Report to Excel or
PowerPoint or to Print
3
“Compared to rest” data is your score compared to the rest of NYP
(96-81=15%)
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Gathering Input from Your Department
Focus
Discuss
Make It Better
Now that you’ve reviewed your data it’s time to share it with your team.
Before the Meeting
• Schedule the meeting in advance when the majority of your staff can attend
• Let your staff know that the meeting will be devoted to the Employee Survey
• Logon to the Employee Survey Infonet page and download the “Results Presentation Template”– Fill out the template and bring to the meeting
During the Meeting
• Re-state the objective of the meeting• Encourage everyone to participate in the
discussion• Review your “Presentation template” to go over
the teams results• As a group, determine 2 areas to focus on for
2011
Avoid giving your opinion. Don’t argue or disagree with employees. If necessary, ask questions to clarify.
Draft Agenda for department discussionTime Outline Objective5 min. Welcome
– Confidentiality – Ground Rules
Set expectations and explain purpose of meeting
25 min. Review Results– Distribute reports/presentation– Answer any questions
Explain results to team so they understand the strengths and opportunities of the department
20 min. Discussion– Ask open ended questions
Gather employee feedback to gain better understanding of the results
10 min. Making It Better Actions As a group decide what areas should be a priority
Results Presentation Template• Available on Infonet (http://infonet.nyp.org/opinion/)
Creating a Making It Better Plan for Improvement
Focus
Discuss
Make It Better
Making It Better Planning
2 types: • Joint: Managers with employee and patient
responsibilities– Tracked at Manager level
• Employee Only : Managers with employee responsibilities– Required at Director level
ResourcesTopic Typical Questions/Concerns HR Resource on
InfonetAccessing & Understanding Reports
• How do I download my report?• What’s my score?• What do I compare to?• I don’t know where to focus
FAQs
Manager Training-Presentation Deck
Discussing the data with their team
• I don’t have time to share this with my team
• There’s too much information to report back to my team
Sample Agenda for Department Discussion
Results Presentation Template
Creating the Making It Better plan
• I can’t think of anything to add to my plan
Best Practices
http://infonet.nyp.org/opinion/
For questions on interpreting your report contact your HR/Labor Relations Manager